The hotel staff were responsive and helpful — for example, when the sink was clogged, it was quickly fixed. However, some maintenance issues stood out: body soap was not replenished, the ice machine on our floor wasn’t working properly, and overall facility upkeep could be improved. The stay was otherwise comfortable, with all staff providing prompt service. The free shuttle to Hotel Michael and nearby restaurants was convenient, though the lack of a small shop on-site made it a bit difficult to buy essentials.