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XCELSIOR HOTEL AND SPA

4.0 star property

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Comfort Double Room | Free minibar, in-room safe, soundproofing, free WiFi
Reception
Front of property
Restaurant
Free toiletries, bathrobes, slippers, towels

Reviews

6.0 out of 10

Popular amenities

  • Breakfast included
  • Spa
  • Parking included
  • Free WiFi
  • Air conditioning
  • Business services

Explore the area

View in a map
48 Keating Rd Police Bazar, Shillong, ML, 793001
  • Place, Wards Lake
    ‪3 min walk‬
  • Place, India Orchidarium and Botanical Garden
    ‪7 min walk‬
  • Place, Jawaharlal Nehru Stadium
    ‪4 min drive‬
  • Airport, Shillong (SHL)
    ‪62 min drive‬

Room options

View all photos for Luxury Suite, Hill View

Free minibar, in-room safe, soundproofing, free WiFi

Luxury Suite, Hill View

  • Hill view
  • 550 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Deluxe Double Room

Free minibar, in-room safe, soundproofing, free WiFi

Deluxe Double Room

  • 220 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Comfort Double Room

Free minibar, in-room safe, soundproofing, free WiFi

Comfort Double Room

  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

About the neighborhood

Shillong

XCELSIOR HOTEL AND SPA places you within a 10-minute stroll of India Orchidarium and Botanical Garden and Wards Lake. This 4-star hotel has 20 guestrooms and offers a full-service spa, free in-room WiFi, and free valet parking.

What's nearby

  • Wards Lake - 3 min walk - 0.2 miles
  • India Orchidarium and Botanical Garden - 7 min walk - 0.4 miles
  • Jawaharlal Nehru Stadium - 4 min drive - 1.2 miles
  • Cathedral of Mary Help of Christians - 5 min drive - 1.4 miles
  • Elephant Falls - 28 min drive - 8.1 miles

Getting around

  • Shillong (SHL) - 62 min drive

Restaurants

  • ‪City Dhabha, Shillong - ‬5 min walk
  • ‪The Hut - ‬3 min drive
  • ‪Pizza Hut - ‬3 min walk
  • ‪Café Shillong - ‬2 min drive
  • ‪Kim Pou Restaurant - ‬2 min walk

About this property

XCELSIOR HOTEL AND SPA

XCELSIOR HOTEL AND SPA features a full-service spa, meeting rooms, and conference space. If you plan to drive, free valet parking is available. The front desk is staffed 24/7 to help with dry cleaning/laundry, access to locker space, and luggage storage. Other amenities at this spa hotel include a business center, laundry facilities, and local meal delivery service.
Guests can expect to find free WiFi and 50-inch Smart TVs with digital channels and Netflix. Bathrooms have free toiletries, slippers, and bathrobes. Other standard amenities include free minibar items, coffee makers, and free newspapers. Change of towels is available on request.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Body Spa. Services include facials, body scrubs, and body treatments. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free full breakfast available on weekdays 7:30 AM to 10:00 AM

Things to do

  • Full-service spa

Family friendly

  • High chair
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Lockers
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 1,000 square feet of conference space
  • Business center
  • Meeting rooms

Full-service spa

  • Body scrubs
  • Facials
  • Spa open daily

Accessibility

  • No elevator

More

  • Banquet hall

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Free toiletries
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch smart TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Free stocked minibar
  • Meal delivery service
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Electrical adapters
  • Free daily newspapers
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime

Check-out

Check-out before 11:30 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
  • Check-in: 2:00 PM—-anytime
  • Check-out: 11:30 PM
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

XCELSIOR HOTEL AND SPA Hotel
XCELSIOR HOTEL AND SPA Shillong
XCELSIOR HOTEL AND SPA Hotel Shillong

Frequently asked questions

Is free cancellation available at XCELSIOR HOTEL AND SPA ?

XCELSIOR HOTEL AND SPA provides free cancellation on certain room rates. For specific requirements, review the cancellation policy on our site.

How much does it cost to stay at XCELSIOR HOTEL AND SPA ?

As of Jun 23, 2026, prices found for a 1-night stay for 2 adults at XCELSIOR HOTEL AND SPA on Jun 28, 2026 start from $67, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do within easy reach of XCELSIOR HOTEL AND SPA ?

This hotel in Shillong is within a 10-minute walk of Wards Lake and India Orchidarium and Botanical Garden. You'll also find Thrills Fun Park and Jawaharlal Nehru Stadium within a short drive.

Will I be able to park at XCELSIOR HOTEL AND SPA ?

Yes, valet and self parking are offered for free at the hotel.

Is there a spa at XCELSIOR HOTEL AND SPA ?

Body Spa is the hotel's spa and services include facials and body treatments.

Does XCELSIOR HOTEL AND SPA feature a casino at the property?

No, XCELSIOR HOTEL AND SPA doesn't have a casino.

Is there an indoor pool at XCELSIOR HOTEL AND SPA ?

No, there is no indoor pool at this hotel.

What amenities will couples enjoy at XCELSIOR HOTEL AND SPA ?

Amenities that appeal to couples at this hotel include 24-hour room service, a free stocked minibar, and Netflix.

Does XCELSIOR HOTEL AND SPA have a hot tub?

No, this hotel doesn't have a spa tub.

Does XCELSIOR HOTEL AND SPA have a restaurant that serves breakfast?

XCELSIOR HOTEL AND SPA offers free full breakfasts on weekday mornings though there is no restaurant.

Will XCELSIOR HOTEL AND SPA allow pets to stay for free?

No, pets aren't allowed at XCELSIOR HOTEL AND SPA .

Does XCELSIOR HOTEL AND SPA have connecting rooms available?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

What is the closest airport to XCELSIOR HOTEL AND SPA ?

The closest major airport to XCELSIOR HOTEL AND SPA is Shillong (SHL), which is 18.8 mi away (62 minutes by car).

Can I book a room with a balcony at XCELSIOR HOTEL AND SPA ?

No, you won't find guestrooms with balconies at XCELSIOR HOTEL AND SPA .

XCELSIOR HOTEL AND SPA Reviews

Reviews

6.0
Rating 10 - Excellent. 0 out of 2 reviews
Rating 8 - Good. 1 out of 2 reviews
Rating 6 - Okay. 0 out of 2 reviews
Rating 4 - Poor. 1 out of 2 reviews
Rating 2 - Terrible. 0 out of 2 reviews

7.0/10

Cleanliness

6.0/10

Staff & service

9.0/10

Property conditions & facilities

Reviews

Verified

4/10 Poor

Uto

Liked: Property conditions & facilities
Disliked: Staff & service
Room was nice, but service was terrible
Stayed 1 night in Nov 2024
Verified

8/10 Good

Ritesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025