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Safir Sharm Waterfalls Resort

5.0 star property

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Photo gallery for Safir Sharm Waterfalls Resort

Exterior
Private beach, beach umbrellas, beach towels, beach massages
Reception hall
Private beach, beach umbrellas, beach towels, beach massages
A spacious lobby with high ceilings, large columns, and a reception desk.

Reviews

8.4 out of 10
Very good

Popular amenities

  • On private beach
  • Hot tub
  • Spa
  • Parking included
  • Restaurant

Explore the area

View in a map
Ras Um El Sid Cliff South Sinai, Sharm El Sheikh, South Sinai Governorate
  • Place, Alf Leila Wa Leila
    ‪5 min walk‬
  • Place, Hadaba Beach
    ‪12 min walk‬
  • Place, Aqua Blue Water Park
    ‪14 min walk‬
  • Airport, Sharm El Sheikh (SSH-Sharm El-Sheikh Intl.)
    ‪37 min drive‬

Room options

View all photos for Standard Room

Egyptian cotton sheets, down comforters, minibar, in-room safe

Standard Room

  • Garden view
  • 420 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Deluxe Room

Deluxe Room | Egyptian cotton sheets, down comforters, minibar, in-room safe

Deluxe Room

  • Sea view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 1 Twin Bed

View all photos for Premium Room, Sea View

Premium Room, Sea View | Egyptian cotton sheets, down comforters, minibar, in-room safe

Premium Room, Sea View

  • Sea view
  • 517 sq ft
  • Sleeps 3
  • 1 King Bed OR 1 Twin Bed

Deluxe Room

  • Sleeps 2
  • Free WiFi

Standard Room

  • Sleeps 2
  • Free WiFi

Premium Room With Sea View

  • Sleeps 2

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Exterior

Club Prive By Rixos Sharm El Sheikh

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  • Pool
  • Breakfast included
  • Spa
  • All inclusive plans available
$4,600 nightly
The price is $5,297
Jul 1 - Jul 2
Total with taxes and fees
Club Prive By Rixos Sharm El Sheikh

About the neighborhood

Sharm El Sheikh

Located in El Hadaba, Safir Sharm Waterfalls Resort is within a 10-minute stroll of sights such as Red Sea and Ras Mohammed National Park. This 401-room, 5-star hotel has 5 outdoor pools along with a private beach and a full-service spa.

What's nearby

  • Ras Mohammed National Park - 5 min walk - 0.3 miles
  • Alf Leila Wa Leila - 5 min walk - 0.3 miles
  • Il Mercato Mall - 10 min walk - 0.6 miles
  • Hadaba Beach - 12 min walk - 0.7 miles
  • Aqua Blue Water Park - 14 min walk - 0.8 miles

Getting around

  • Sharm El-Sheikh Intl. Airport (SSH) - 29 min drive

Restaurants

  • ‪Lobby Bar at Reef Oasis Beach Resort - ‬16 min walk
  • ‪Millenium - ‬3 min drive
  • ‪Soprano - ‬19 min walk
  • ‪Grill Restaurant at club el faraana reef Resort - ‬5 min drive
  • ‪Lobby Bar at Renaissance Golden View Beach Resort - ‬9 min walk

About this property

Safir Sharm Waterfalls Resort

Safir Sharm Waterfalls Resort features a private beach, a full-service spa, and 5 outdoor pools. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for USD 20 per vehicle one way. Multilingual staff at the front desk are standing by 24/7 to help with tours or tickets, dry cleaning/laundry, and luggage storage. Other amenities at this beach hotel include karaoke, a children's pool, and a gym.
Guests can expect to find 32-inch LCD TVs with satellite channels. Beds are dressed in Egyptian cotton sheets and down comforters, and bathrooms offer hair dryers and free toiletries. Other amenities include fireplaces, balconies, and minibars.
A private beach, an outdoor tennis court, and a health club are featured at the hotel. 5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub, a sauna, and a 24-hour fitness center.

Guests under 6 years old are not allowed in the swimming pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Zen Zone has 12 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. The spa is equipped with a sauna and Turkish bath/hammam. Children under 16 years old are not allowed in the spa without adult supervision.

Similar properties

Exterior
Stella Di Mare Beach Hotel & Spa
Naama Bay
  • On private beach
  • Pool
  • Hot tub
  • Spa
9.2 out of 10, Wonderful, 1,003 reviews
$107 nightly
The price is $128
Jul 31 - Aug 1
Total with taxes and fees
Stella Di Mare Beach Hotel & Spa

Property amenities

Internet

  • Available in all rooms: WiFi
  • Available in some public areas: WiFi (USD 165); wired internet (surcharge)

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Limo/town car service
  • Free secured self parking on site
  • Limited onsite self parking

Food and drink

  • 2 beach bars
  • 2 coffee shops/cafes
  • 3 poolside bars
  • 4 restaurants
  • 7 bars/lounges
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • La Cascade
  • Paradise Reef
  • Pool Island bar
  • Sish Bish Restaurant
  • Verdis Bistro

Things to do

  • 24-hour gym
  • 5 outdoor pools
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Hot tub
  • Karaoke
  • Library
  • Motor boating
  • Outdoor tennis court
  • Parasailing
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • Steam room
  • Tennis lessons
  • Volleyball

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting room

Outdoors

  • Barbecue grill
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 12 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • In-room massages
  • Manicures/pedicures
  • Sauna
  • Turkish bath

Accessibility

  • No elevator

More

  • 15 buildings
  • 2 floors
  • Built in 2000
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets

Bathroom

  • Bathrobes
  • Bathtub
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Fireplace
  • Heated floor
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 8:00 PM
Late check-in subject to availability
Minimum check-in age: 20

Check-out

Check-out before 2 PM
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 8:00 AM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Up to 2 kids 6 years old and younger stay free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for wireless internet in public areas: USD 165 (rates may vary)
  • Fee for wired internet in public areas: USD 165 per day (rates may vary)
  • Airport shuttle fee: USD 20 per vehicle (one way)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: 2 PM
  • Minimum check-in age: 20
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.
Property Registration Number 73891

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • There are no elevators.
  • Noise-free rooms can't be guaranteed.

Property is also known as

Hilton Sharm Waterfalls
Hilton Sharm Waterfalls Resort
Hilton Waterfalls
Hilton Waterfalls Resort
Hilton Waterfalls Resort Sharm
Hilton Waterfalls Sharm
Sharm Hilton Waterfalls Resort
Sharm Waterfalls Hilton
Sharm Waterfalls Resort Hilton
Waterfalls Hilton
Hilton Sharm Waterfalls Resort Sharm el Sheikh
Hilton Sharm Waterfalls Sharm el Sheikh
Sharm Waterfalls Resort
Hilton Sharm Waterfalls Resort
Safir Sharm Waterfalls Resort Hotel
Safir Sharm Waterfalls Resort Sharm El Sheikh
Safir Sharm Waterfalls Resort Hotel Sharm El Sheikh

Frequently asked questions

Are there all-inclusive options at Safir Sharm Waterfalls Resort?

Safir Sharm Waterfalls Resort has all inclusive rates that come with all meals included.

How much does it cost to stay at Safir Sharm Waterfalls Resort?

As of Jun 30, 2026, prices found for a 1-night stay for 2 adults at Safir Sharm Waterfalls Resort on Jul 1, 2026 start from $135, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is free cancellation available at Safir Sharm Waterfalls Resort?

Safir Sharm Waterfalls Resort provides free cancellation on select room rates. For additional details, take a look at the cancellation policy on Orbitz.

What's there to see within easy reach of Safir Sharm Waterfalls Resort?

This hotel is situated in El Hadaba within a 10-minute walk of Red Sea and Ras Mohammed National Park. You'll also find Naama Bay and Ras um Sid within a short drive.

Will I be able to park at Safir Sharm Waterfalls Resort?

Yes, secured self parking is offered for free at the hotel.

Is there a spa at Safir Sharm Waterfalls Resort?

Zen Zone is the hotel's spa and services include beach massages, body wraps, and couples treatments.

Are there luxury amenities available at Safir Sharm Waterfalls Resort?

Yes, guests can indulge in luxuries such as 5 outdoor pools, a private beach, and an ocean-view restaurant at this hotel.

Does Safir Sharm Waterfalls Resort feature a casino on the premises?

No, Safir Sharm Waterfalls Resort doesn't have a casino.

Is there an indoor pool at Safir Sharm Waterfalls Resort?

No, this hotel doesn't have an indoor pool; however, there are 5 outdoor pools and a hot tub.

Is Safir Sharm Waterfalls Resort good for couples?

There are many amenities for couples at this hotel, including a fireplace and in-room massages in each guestroom, and some feature sea view.

Does Safir Sharm Waterfalls Resort have a hot tub?

No, but guests can enjoy a sauna at this hotel.

Does Safir Sharm Waterfalls Resort have a restaurant that serves breakfast?

Yes, Safir Sharm Waterfalls Resort has 4 restaurants, and serves breakfast for a surcharge.

Does Safir Sharm Waterfalls Resort allow pets to stay free of charge?

No, pets aren't allowed at Safir Sharm Waterfalls Resort.

Does Safir Sharm Waterfalls Resort have connecting rooms available?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

How close is the airport from Safir Sharm Waterfalls Resort?

The closest major airport to Safir Sharm Waterfalls Resort is Sharm El-Sheikh Intl. Airport (SSH), which is 14.1 mi away (29 minutes by car).

Can I book a room with a balcony at Safir Sharm Waterfalls Resort?

Yes, every guestroom at Safir Sharm Waterfalls Resort comes with a balcony and some offer sea and garden views.

Safir Sharm Waterfalls Resort Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 74 out of 171 reviews
Rating 8 - Good. 59 out of 171 reviews
Rating 6 - Okay. 26 out of 171 reviews
Rating 4 - Poor. 10 out of 171 reviews
Rating 2 - Terrible. 2 out of 171 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Andrey

Liked: Cleanliness, staff & service, amenities
Nice place to stay.
Stayed 7 nights in Feb 2023
Verified

10/10 Excellent

Mostafa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great! Nice hotel with good location!
Stayed 1 night in Sep 2023
Verified

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely staff in all areas. Bar Manager Wael was great. Always making sure we were happy with the service. Barmen work hard everywhere, always smiling and eager to pkease. Good location. Choice of pools. We chose Chillax, over 16's. Restaurant staff very helpful. Air con in the rooms not overly effective, but it was 45 degrees 😂. Would go again.
Stayed 13 nights in Jul 2025
Verified

6/10 Okay

Monju

多くのスタッフが滞在時間をより充実したものにしてくれようと接してくれましたが、丁寧な方とテキトーな方の両極端といった印象です。バーや受付のスタッフからアジア人だからか冷たくされたことを覚えています。またルームキーの反応が悪く開けるのに5-10分ほど格闘しました。夕食の際にビールの提供がされなかったのが残念です。水回りは年季を感じますが総じてステキなホテルだと思います。
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Luca

Liked: Cleanliness, amenities, property conditions & facilities
Esperienza generalmente molto positiva, considerando il rapporto prezzo-qualità, pranzo/cena buffet buono e variegato, spiaggia e barriera corallina il punto forte, camera top, personale molto gentile, in particolare abbiamo apprezzato Monir (pulizie) e Islam Khalil alla reception che addirittura ci ha consentito di fare il late check-out gratuito ed era sempre molto gentile e disponibile. Piccola nota dolente è sicuramente il sedicente ristorante italiano (Verdi)…da migliorare.
Stayed 5 nights in Oct 2025
Verified

10/10 Excellent

Ferdi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mısır tatilim boyunca konakladığım bu otelde bana gösterilen ilgi ve misafirperverlikten dolayı içtenlikle teşekkür ederim. Dil bilmememe rağmen her konuda yardımcı olmanız, temizlikten düzenine kadar her şeyle özenle ilgilenmeniz, tatilimi çok daha huzurlu ve keyifli hale getirdi. Gerçek bir misafirperverlik sadece hizmet sunmakla değil, insana kendini değerli hissettirmekle olur. Burada bunu fazlasıyla hissettim. İlginiz, güler yüzünüz ve samimiyetiniz için teşekkürler.
Stayed 5 nights in Aug 2025
Verified

8/10 Good

Valeriano

Liked: Cleanliness, staff & service, property conditions & facilities
Soggiorno ottimo. Peccato per i lavori di ristrutturazione della piscina centrale che hanno tolto un po' di "bellezza" alla struttura
Stayed 5 nights in Dec 2024
Verified

8/10 Good

Iuliana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personnes très professionnelles, polis, accueillantes et réactives à toutes demandes et à n'importe quelle heure. Nourriture très variées et bonnes. E dehors du énorme buffets (3x par jour), 2 restaurants supers à disposition. Chambre spacieuse (un peu ancienne mais très bien entretenue). Petits cadeaux à chaque fois que la chambre était nettoyée (pâtisserie, fruits, etc.). Pas mal d'activités à disposition. Salon de beauté super chouette, personnes géniales. Salon de massage au niveau de l' infrastructure, ça va mais les massages TOP ! La salle de fitness, pas bien, cela dit, la chambre est assez grande pour faire quelques exercices, et les activités en dehors ne manquent pas! Les piscines superbes, bien nettoyées (eau salée dans la plus grande). Des bars un peu partout dans l'établissement avec un service des plus rapides et sympa. Je conseille fortement cet établissement!!!
Stayed 10 nights in May 2024
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

الفندق في المجمل حلو

الفندق حلو و الغرف واسعه و الفيو علي البحر حلو من الغرف المطله علي البحر الفندق في المجمل حلو و كانت اقامه جميله الشئ السي للاسف الاكل في المطعم مش حلو ومش متنوع ومكرر في الغداء والعشاء
Stayed 2 nights in Feb 2022
Verified

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great small hotel .

This a great small hotel. Two small beaches, very cozy. Very quiet and your able to get away from the noisy pool area as the beach is down some small stairs. Food is okay and staff very happy and friendly. Very Russian and Ukrainian oriented, but they were very nice too. I’d describe the hotel as a 3 star and I’d definitely stay here again.
Stayed 8 nights in Jan 2022
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service

Good location

Very nice hotel with good coral reef
Stayed 4 nights in Jan 2022
Verified

8/10 Good

Verified traveler

Disliked: Staff & service
رائعه
Stayed 4 nights in Aug 2021
Verified

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities
This hotel is not a five star I don’t even rate as a two star I don’t recommend this place to anyone at all
Stayed 1 night in Jul 2021
Verified

2/10 Terrible

Yousif

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don't come near this resort

The resort looks amazing from the outside but the outside only. This terrible resort ruined my trip to Sharm El Sheikh. The customer server was just trash. He kept trying to steal money from me. First his said he doesn't have the reservation and I need to give him conformation number, I had the email with conformation number and everything. Then he said you have to pay extra because your reservation is for one person, I showed him the app and it says 1 room 2 people. He made me wait for like an hour just to check me in. Everyone was just trying to steal money, they send someone to the room to show me how to use the air condition, how to close the curtain and how to use the toilet like I am a kid. I think the purpose was to see where my stuff is so they can steal it when I'm not in the room. The restaurant was always crowded because this is a cheap hotel and the food was bad too. Read the other reviews people have left and stay away from this resort if you want to have fun in Sharm El Sheikh.
Stayed 1 night in Jul 2021
Verified

8/10 Good

Glenn

Liked: Cleanliness, staff & service, amenities
De lift was 2x kapot gegaan en moesten soms een stuk lopen van apartement naar restaurant.
Stayed 7 nights in Aug 2020
Verified

6/10 Okay

Verified traveler

Old Hilton with TOO many Damn rules!

A old Hilton! they cannot even give you a juice with your dinner and bft package only water! you wanted a coffee or tea with your dinner it cost 2$ ? WHAT the? is the hilton hotels chain so cheap they cannot give a instant coffee or hot water with a cheap tea bag for bft + dinner pkge customers. The reason we choose this pckage, was because we came in at 6 pm. and left at 9 am the next morning! SO we didnt need an all inclusive deal! But what a circus. The staff are abit rude. They will charge you 100LE if you have food left over on your plate! OMG! one of the worst HILTON hotel, I'd stayed in. The people connection is lacking. They have one sliding door for entry and one for exit... What an unwelcoming feeling to start with! This was not a holiday place, but a old hotel with a million military rules! the opposite of fun!
Stayed 1 night in Feb 2020
Verified

4/10 Poor

fouad

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth it at all , low standard stuff, not professional, the worker at the restaurant don't clean where they cook the food..
Stayed 17 nights in Dec 2019
Verified

8/10 Good

Viktor

Liked: Cleanliness, staff & service, property conditions & facilities

Being your earplugs: infants accepted

Rooms are not sound insulated; but hotel accept not only children below age 12 upto 3 per room - but even infants below age 2. And not is some children-oriented area but throughout all hotel. So bring your earplugs but even with them not except deep undisturbed sleep
Stayed 1 night in Nov 2019
Verified

8/10 Good

marinanapoleone

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
la posizione eccellente e stanze pulite e molto spaziose
Stayed 7 nights in Nov 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent, especially housekeeping people and the reception. They are truly 5 star level. Some facilities are bit old, and swimming pool is quite salty (maybe because of sea water usage?) Cleanliness is satisfying, and you’ll find out here as a comfortable place. If I can request, a bit more dishes for breakfast will even nicer.
Stayed 2 nights in Oct 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the rooms, quality bedding and quite. Breakfast buffet was good. We didn't do full meal plan so it was difficult to find something to eat, restaurants were closed. Didn't care for location, not swimmable beach. Staff very friendly and helpful. Used beauty salon and spa, good service.
Stayed 5 nights in Oct 2019
Verified

6/10 Okay

Verified traveler

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Not good but also not bad Room was good but home service is totally bad Pools also need more maintains
Stayed 2 nights in Aug 2019
Verified

4/10 Poor

Gal

Disliked: Cleanliness, staff & service, property conditions & facilities

My stay at Hilton waterfalls

For the beginning, when i first got there they told me i got no reservation, it took them 10 minutes to find my reservation and another 30 min to prepare my room, the are salesmen walking in the pool area and they are very pushy it did made me feel uncomfortable, the big swimming pool is NOT clean. And breakfast is pretty bad. Out of that- the hotel is beautiful.
Stayed 3 nights in Aug 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Hilton Waterfalls is a very old hotel, and many of the rooms are really old with bad maintenance, same applies also on the public areas like the Gym and elevator were one of only two elevators in the hotel was out of service all the time. My vacation was in July and the weather was very very hot, still the air conditioning was always turned off during the heating hours in the restaurant and lobby. It felt like eating breakfast and lunch in a Sauna room, we were swimming in our sweat that our clothes get completely wet. The breakfast and lunch hours were always unpleasant. The same applies for the gym, it was a very small room, no air-condition and exercising was a nightmare. No cleaning and bad maintenance of the machines, in several occasions there were kids in the gym playing which was so annoying. The internet is another star down for this hotel. The free internet is only in the public area and it was always very poor, to get internet in the room you have to pay 10$ a day, which is not worth. The cleaning in public area was also very poor, you might see cups in the swimming pools, and public toilets are not clean. Sellers are all around you by the pool and you don’t get any peace of mind. Despite everything, the stuff working in the hotel are amazing, very nice and concerned fo provide the best service. The room was always clean and decorated with funny figures thanks to mr. Mohammed Ragab. The food always was delicious at dinner time and we had a great vacation anyway
Stayed 1 night in Jun 2019
Verified

10/10 Excellent

Sabah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Très satisfaite

Très bel accueil du personnel. Très belle hôtel situé en bord de plage. Je recommande fortement pour un séjour de détente en bord de mer.
Stayed 4 nights in Jul 2019