The Portman Ritz-Carlton, Shanghai

5.0 star property
Luxury Shanghai hotel connected to the convention center, a quick walk to Jing'an Temple

Choose dates to view prices

Photo gallery for The Portman Ritz-Carlton, Shanghai

Lounge
1 bedroom, premium bedding, pillowtop beds, minibar
City view
Living room
Meeting facility

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot Tub
  • Pool
  • Bar
  • Parking available
  • Gym

Explore the area

View in a map
Shanghai Centre, 1376 Nanjing Xi Lu, Shanghai, Shanghai, 200040
  • Jing'an Temple
    ‪10 min walk‬
  • People's Square
    ‪3 min drive‬
  • The Bund
    ‪5 min drive‬
  • Shanghai (SHA-Hongqiao Intl.)
    ‪12 min drive‬

Room options

Club Premier Suite - King

  • 845 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Two Bedroom Penthouse Suite

  • 1928 sq ft
  • 1 bedroom
  • City view
  • Sleeps 5

Club Deluxe City View - King

8.0 out of 10
Very good
(1 review)
  • 409 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

One Bedroom Penthouse Suite

  • 1163 sq ft
  • 1 bedroom
  • City view
  • Sleeps 3

Premier Suite - King

7.0 out of 10
Good
(2 reviews)
  • 845 sq ft
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

Deluxe City View - King

8.0 out of 10
Very good
(1 review)
  • 409 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Club Business Studio - King

  • 517 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Deluxe Skyline View - King

  • 409 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Deluxe - King

9.4 out of 10
Exceptional
(18 reviews)
  • 409 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Club Skyline View - King

  • 409 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Deluxe Skyline View - Twin

  • 409 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

Club Skyline View - Twin

10.0 out of 10
Exceptional
(1 review)
  • 409 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

Club Business Studio - Twin

  • 516 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

Club Deluxe City View - Twin

  • 409 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

Premier Suite - Twin

  • 845 sq ft
  • 1 bedroom
  • City view
  • Sleeps 3
  • 2 Twin Beds

Deluxe - Twin

9.2 out of 10
Wonderful
(11 reviews)
  • 409 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

Deluxe City View - Twin

  • 409 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

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About the neighborhood

Shanghai

Located in Jing'an within a short walk of Jing'an Temple, The Portman Ritz-Carlton, Shanghai is within 2 miles (3 km) of other popular sights such as People's Square. This 593-room, 5-star hotel welcomes guests with conveniences like an outdoor pool, an indoor pool, and a gym. It's connected to the convention center in central Shanghai and also close to The Bund.

What's nearby

  • Jing'an Temple - 10 min walk - 0.6 miles
  • Former French Concession - 14 min walk - 0.8 miles
  • Shanghai Centre - 1 min drive - 0.0 miles
  • People's Square - 3 min drive - 2.0 miles
  • The Bund - 5 min drive - 3.4 miles

Getting around

  • Jing'an Temple Station - 8 min walk
  • Shanghai South Railway Station - 10 min drive
  • Hongqiao International Airport (SHA) - 21 min drive

Restaurants

  • ‪Baker & Spice - ‬2 min walk
  • ‪Portman's - ‬2 min walk
  • ‪The Ritz Bar & Lounge - ‬2 min walk
  • ‪星巴克 - ‬1 min walk
  • ‪Pizza Marzano 比萨玛尚诺 - ‬1 min walk

About this property

The Portman Ritz-Carlton, Shanghai

Luxury Shanghai hotel connected to the convention center, a quick walk to Jing'an Temple
The Portman Ritz-Carlton, Shanghai features an indoor pool, an outdoor pool, and a gym. If you drive, self parking is CNY 120 per night, and there's also limo/town car service. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, luggage storage, and access to locker space. Other amenities at this luxury hotel include a sauna, a hot tub, and a conference center.
Bathrooms offer hair dryers and slippers, and pillowtop beds with premium bedding and pillow menus ensure a restful night. Minibars, electric kettles, and safes are other standard amenities. Housekeeping is available on request.
An indoor pool, an outdoor pool, and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

Children under 18 years old are not allowed in the swimming pool, fitness facility, or hot tub without adult supervision. Guests under 18 years old are not allowed in the fitness facility or hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Similar properties

Property amenities

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Train station shuttle on request
  • Limo/town car service
  • Self parking on site (CNY 120 per night)
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; CNY 288 for adults and CNY 144 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Portman's

Things to do

  • Fitness classes
  • Gym
  • Hot tub
  • Indoor pool
  • Outdoor pool
  • Sauna
  • Shopping mall
  • Steam room

Family friendly

  • Baby bath
  • Children's toys
  • Grocery/convenience store
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 11 meeting rooms
  • Business center
  • Computer station
  • Conference center (60,665 square feet of space)

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Portable bathtub seat
  • Transfer shower
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 45 floors
  • Ballroom
  • Banquet hall
  • Comprehensive recycling policy
  • Double-glazed windows
  • Lifeguards
  • No plastic coffee stirrers
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Hair dryer
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • Cable/satellite channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • One child 6 years old or younger stays free when using existing bedding
  • Rollaway/extra beds are available for CNY 408.1 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Cash deposit: CNY 5000 per day
  • A damage deposit of CNY 1000 will be collected before check-in.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately CNY 288 for adults and CNY 144 for children
  • Self parking fee: CNY 120 per night
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CNY 408.1 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a deadbolt lock
This property does not provide disposable personal items, such as combs, loofahs, shavers, nail files, and shoe mitts
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 2:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. For convenient arrivals and departures, you can take advantage of the shuttle service to and from the train station (fees apply). Driving? This property offers parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit or credit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a deadbolt lock.
  • This property does not provide disposable personal items, such as combs, loofahs, shavers, nail files, and shoe mitts.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • There are no elevators.
  • Parking has height restrictions.

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Portman Ritz-Carlton
Portman Ritz-Carlton Hotel
Portman Ritz-Carlton Hotel Shanghai
Portman Ritz-Carlton Shanghai
Portman Shanghai
Ritz-Carlton Portman
Ritz-Carlton Shanghai Portman
Shanghai Portman
Shanghai Portman Ritz-Carlton
Shanghai Ritz-Carlton Portman
Portman Ritz-Carlton Shanghai Hotel
The Portman Ritz-Carlton, Shanghai Hotel
The Portman Ritz-Carlton, Shanghai Shanghai
The Portman Ritz-Carlton, Shanghai Hotel Shanghai

Frequently asked questions

Is free cancellation available at The Portman Ritz-Carlton, Shanghai?

The Portman Ritz-Carlton, Shanghai offers free cancellation on certain room rates. To learn more, review the cancellation policy on our site.

How much does it cost to stay at The Portman Ritz-Carlton, Shanghai?

As of Sep 10, 2025, prices found for a 1-night stay for 2 adults at The Portman Ritz-Carlton, Shanghai on Sep 19, 2025 start from $165.5, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see near The Portman Ritz-Carlton, Shanghai?

This hotel is situated in Jing'an, just steps from West Nanjing Road and Shanghai Centre, and within a short walk of Jing An Kerry Centre. You'll also find The Bund and People's Square within a short drive.

Will I be able to park at The Portman Ritz-Carlton, Shanghai?

Yes, parking is offered for CNY 120 per night. Though parking is limited, accessible parking and electric car charging are also available.

Does The Portman Ritz-Carlton, Shanghai have a casino at the property?

No, The Portman Ritz-Carlton, Shanghai doesn't have a casino.

Will I find an indoor pool at The Portman Ritz-Carlton, Shanghai?

Yes, this hotel has an indoor pool as well as an outdoor pool and a hot tub.

Is The Portman Ritz-Carlton, Shanghai a good place to stay for couples?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a bar, and a restaurant.

Does The Portman Ritz-Carlton, Shanghai have a hot tub?

Yes, guests can enjoy a spa tub at this hotel.

Does The Portman Ritz-Carlton, Shanghai have a restaurant that serves breakfast?

Yes, The Portman Ritz-Carlton, Shanghai serves a full breakfast for a surcharge each morning at Portman's.

Does The Portman Ritz-Carlton, Shanghai allow pets to stay free of charge?

No, pets and service animals aren't allowed at The Portman Ritz-Carlton, Shanghai.

Does The Portman Ritz-Carlton, Shanghai have connecting rooms?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

What is the closest airport to The Portman Ritz-Carlton, Shanghai?

The closest major airport to The Portman Ritz-Carlton, Shanghai is Hongqiao International Airport (SHA), which is 7.9 mi away (21 minutes by car). Another top airport is Shanghai Pudong Intl. Airport (PVG), which is located 29 mi away (48-minute drive).

Are there rooms with balconies at The Portman Ritz-Carlton, Shanghai?

No, at The Portman Ritz-Carlton, Shanghai, there aren't any guestrooms that list a balcony.

Does The Portman Ritz-Carlton, Shanghai host weddings?

If wedding bells are in your future, take advantage of the wedding venue at The Portman Ritz-Carlton, Shanghai.

The Portman Ritz-Carlton, Shanghai Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 465 out of 723 reviews
Rating 8 - Good. 174 out of 723 reviews
Rating 6 - Okay. 50 out of 723 reviews
Rating 4 - Poor. 17 out of 723 reviews
Rating 2 - Terrible. 17 out of 723 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Kevin

Stayed 1 night in Jul 2025

10/10 Excellent

vincent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2025

10/10 Excellent

Vincent Michael

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything superior quality
Stayed 9 nights in May 2025

10/10 Excellent

Beiqi

Liked: Cleanliness, amenities, property conditions & facilities
My stay at Portman was perfect! Besides its excellent location and elegant decor, the staff was incredibly lovely and cordial. Their hospitality and courtesy were superb. I would like to give my special thanks to Helen who patiently helped me solve my issues and accommodated my requests. With utmost kindness, she continuously ensured that my 8-day stay at Portman was joyful. She also updated me about the fast-changing nearby shopping malls, restaurants, and boutiques. My room was constantly crystal clean with pink roses and everything was perfectly placed. Therefore, I will definitely stay at Portman again when I come back to Shanghai next time.
Stayed 8 nights in May 2025

6/10 Okay

Robin

Traveled with family
Liked: Cleanliness
Room was dated and smelled moldy.
Stayed 2 nights in May 2025

6/10 Okay

Diana

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
This hotel is too old!
Stayed 10 nights in Apr 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a wonderful stay at the Portman Ritz-Carlton. The location was convenient and all the staff were attentive to detail and very welcoming. The buffet selection was wonderful and we were able to try something new every day of our week-long stay. We were travelling to celebrate a large birthday and the team very kindly arranged some room decorations and a lovely cake, thank you! We can't speak highly enough of our experience and will definitely be back.
Stayed 7 nights in May 2025

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2025

10/10 Excellent

Jacqueline, Fort Lauderdale

Traveled with family
Liked: Cleanliness, amenities
Very nice staff. We are celebrating our 35th anniversary and they had our room decorated and with wine and cake. Thank you Portman Ritz Carlton for a wonderful vacation.
Stayed 3 nights in May 2025

10/10 Excellent

John Oliver

Traveled with family
Liked: Staff & service, property conditions & facilities
What a wonderful experience. Service was terrific, food was wonderful and Frank, the guest services manager, could not have been more helpful and an example of what the word “hospitality” means. Would definitely be my first choice.
Stayed 2 nights in May 2025

10/10 Excellent

Lan

Liked: Cleanliness, staff & service, property conditions & facilities
Love the services there: very hospitable and helpful. East access to everywhere. Will go back again
Stayed 1 night in Apr 2025

10/10 Excellent

Yujie, Westwood

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2025

10/10 Excellent

Jin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

8/10 Good

Kim Hoe

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2025

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities
As always just perfect, they looked after my daughters amazingly
Stayed 1 night in Apr 2025

10/10 Excellent

Chukyum

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a very satisfactory stay , friendly staff with good service, and the property is well located
Stayed 4 nights in Apr 2025

8/10 Good

Ding

En
Stayed 2 nights in Apr 2025

10/10 Excellent

Chukyum

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loky greeted us upon check in, and extended great courtesy and hospitality. A very good check in experience, and the hotel is well located
Stayed 1 night in Apr 2025

10/10 Excellent

HueiChun, San Jose

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were extremely helpful and polite. The location is convenient for sightseeing, shopping.
Stayed 3 nights in Apr 2025

10/10 Excellent

helen

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
like
Stayed 3 nights in Mar 2025

10/10 Excellent

Ying Hua, Winchester

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The classic American hotel provides best customer service in Shanghai. The location of the hotel is also brilliant. I really enjoyed my stay.
Stayed 5 nights in Mar 2025

10/10 Excellent

ricky

Liked: Cleanliness, property conditions & facilities
Nice come again
Stayed 2 nights in Mar 2025

10/10 Excellent

Charles

Stayed 2 nights in Mar 2025

10/10 Excellent

JAW CHIH

Stayed 2 nights in Mar 2025

10/10 Excellent

Ya-Chun

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2025