The Portman Ritz-Carlton, Shanghai

5.0 star property
Luxury Shanghai hotel connected to the convention center, a quick walk to Jing'an Temple

Choose dates to view prices

Photo gallery for The Portman Ritz-Carlton, Shanghai

Lounge
Premium bedding, pillowtop beds, minibar, in-room safe
Living room
Lobby lounge
Aerial view

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot Tub
  • Pool
  • Bar
  • Parking available
  • Gym

Explore the area

Map
Shanghai Centre, 1376 Nanjing Xi Lu, Shanghai, Shanghai, 200040
  • Jing'an Temple
    ‪10 min walk‬
  • People's Square
    ‪3 min drive‬
  • The Bund
    ‪5 min drive‬
  • Shanghai (SHA-Hongqiao Intl.)
    ‪12 min drive‬

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Room options

Club Premier Suite - King

  • 845 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Two Bedroom Penthouse Suite

  • 1928 sq ft
  • City view
  • Sleeps 5

Club Deluxe City View - King

  • 409 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

One Bedroom Penthouse Suite

  • 1163 sq ft
  • City view
  • Sleeps 3

Premier Suite - King

  • 845 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Deluxe City View - King

  • 409 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Club Business Studio - King

  • 517 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Deluxe Skyline View - King

  • 409 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Deluxe - King

  • 409 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Club Skyline View - King

  • 409 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Deluxe Skyline View - Twin

  • 409 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

Club Skyline View - Twin

  • 409 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

Club Business Studio - Twin

  • 516 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

Club Deluxe City View - Twin

  • 409 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

Premier Suite - Twin

  • 845 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

Deluxe - Twin

  • 409 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

Deluxe City View - Twin

  • 409 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

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About the neighborhood

Shanghai

Located in Jing'an within a short walk of Jing'an Temple, The Portman Ritz-Carlton, Shanghai is within 2 miles (3 km) of other popular sights such as People's Square. This 593-room, 5-star hotel welcomes guests with conveniences like an outdoor pool, an indoor pool, and a gym. It's connected to the convention center in central Shanghai and also close to The Bund.

What's nearby

  • Jing'an Temple - 10 min walk - 0.6 miles
  • Former French Concession - 14 min walk - 0.8 miles
  • Shanghai Centre - 1 min drive - 0.0 miles
  • People's Square - 3 min drive - 2.0 miles
  • The Bund - 5 min drive - 3.4 miles

Getting around

  • Jing'an Temple Station - 8 min walk
  • Shanghai South Railway Station - 10 min drive
  • Hongqiao International Airport (SHA) - 21 min drive

Restaurants

  • ‪鱼门客栈 - ‬2 min walk
  • ‪View Coffee - ‬2 min walk
  • ‪魚門客棧 - ‬5 min walk
  • ‪魔都巴扎 - ‬4 min walk
  • ‪王家沙点心店 - ‬5 min walk

About this property

The Portman Ritz-Carlton, Shanghai

Luxury Shanghai hotel connected to the convention center, a quick walk to Jing'an Temple
The Portman Ritz-Carlton, Shanghai features an indoor pool, an outdoor pool, and a gym. If you drive, self parking is CNY 120 per night, and there's also limo/town car service. The 24-hour front desk has multilingual staff ready to assist with securing valuables, access to locker space, and luggage storage. Other amenities at this luxury hotel include a sauna, a hot tub, and a conference center.
Bathrooms offer hair dryers and bathrobes, and pillowtop beds with premium bedding and pillow menus ensure a restful night. Minibars, electric kettles, and safes are other standard amenities. Housekeeping is available on request.
An indoor pool, an outdoor pool, and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

Children under 18 years old are not allowed in the swimming pool, fitness facility, or hot tub without adult supervision. Guests under 18 years old are not allowed in the fitness facility or hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Languages

Chinese (Mandarin), English

Similar properties

Property amenities

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Train station shuttle on request
  • Limo/town car service
  • Self parking on site (CNY 120 per night)
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; CNY 288 for adults and CNY 144 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Portman's

Things to do

  • Fitness classes
  • Gym
  • Hot tub
  • Indoor pool
  • Outdoor pool
  • Sauna
  • Shopping mall
  • Steam room

Family friendly

  • Baby bath
  • Grocery/convenience store
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 11 meeting rooms
  • Business center
  • Computer station
  • Conference center (60,665 square feet of space)

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Portable bathtub seat
  • Transfer shower
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 45 floors
  • Ballroom
  • Banquet hall
  • Comprehensive recycling policy
  • Double-glazed windows
  • Lifeguards
  • No plastic coffee stirrers
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Hair dryer
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • Cable/satellite channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation

Renovations and closures

The property will be renovating from May 20 2025 to May 30 2025 (completion date subject to change). The following areas are affected:
  • One of the swimming pools
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • One child 6 years old or younger stays free when using existing bedding
  • Rollaway/extra beds are available for CNY 408.1 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Cash deposit: CNY 5000 per day
  • A damage deposit of CNY 1000 will be collected before check-in.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately CNY 288 for adults and CNY 144 for children
  • Self parking fee: CNY 120 per night
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CNY 408.1 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a deadbolt lock
This property does not provide disposable personal items, such as combs, loofahs, shavers, nail files, and shoe mitts
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 2:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. For convenient arrivals and departures, you can take advantage of the shuttle service to and from the train station (fees apply). Driving? This property offers parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit or credit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a deadbolt lock.
  • This property does not provide disposable personal items, such as combs, loofahs, shavers, nail files, and shoe mitts.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • There are no elevators.
  • Parking has height restrictions.

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Portman Ritz-Carlton
Portman Ritz-Carlton Hotel
Portman Ritz-Carlton Hotel Shanghai
Portman Ritz-Carlton Shanghai
Portman Shanghai
Ritz-Carlton Portman
Ritz-Carlton Shanghai Portman
Shanghai Portman
Shanghai Portman Ritz-Carlton
Shanghai Ritz-Carlton Portman
Portman Ritz-Carlton Shanghai Hotel
The Portman Ritz-Carlton, Shanghai Hotel
The Portman Ritz-Carlton, Shanghai Shanghai
The Portman Ritz-Carlton, Shanghai Hotel Shanghai

Frequently asked questions

Is free cancellation available at The Portman Ritz-Carlton, Shanghai?

The Portman Ritz-Carlton, Shanghai offers free cancellation on certain room rates. To learn more, review the cancellation policy on our site.

How much does it cost to stay at The Portman Ritz-Carlton, Shanghai?

As of Jun 2, 2025, prices found for a 1-night stay for 2 adults at The Portman Ritz-Carlton, Shanghai on Jun 22, 2025 start from $159.74, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see near The Portman Ritz-Carlton, Shanghai?

This hotel is situated in Jing'an, just steps from West Nanjing Road and Shanghai Centre, and within a short walk of Jing'an Temple. You'll also find The Bund and People's Square within a short drive.

Will I be able to park at The Portman Ritz-Carlton, Shanghai?

Yes, parking is offered for CNY 120 per night. Though parking is limited, accessible parking and electric car charging are also available.

Does The Portman Ritz-Carlton, Shanghai have a casino at the property?

No, The Portman Ritz-Carlton, Shanghai doesn't have a casino.

Will I find an indoor pool at The Portman Ritz-Carlton, Shanghai?

Yes, this hotel has an indoor pool as well as an outdoor pool and a hot tub.

What will couples enjoy most about a stay at The Portman Ritz-Carlton, Shanghai?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a bar, and a restaurant.

Does The Portman Ritz-Carlton, Shanghai have a hot tub?

Yes, guests can enjoy a spa tub at this hotel.

Does The Portman Ritz-Carlton, Shanghai have a restaurant that serves breakfast?

Yes, The Portman Ritz-Carlton, Shanghai serves a full breakfast for a surcharge each morning at Portman's.

Does The Portman Ritz-Carlton, Shanghai allow pets to stay free of charge?

No, pets and service animals aren't allowed at The Portman Ritz-Carlton, Shanghai.

Does The Portman Ritz-Carlton, Shanghai have connecting rooms?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

What is the closest airport to The Portman Ritz-Carlton, Shanghai?

The closest major airport to The Portman Ritz-Carlton, Shanghai is Hongqiao International Airport (SHA), which is 7.9 mi away (21 minutes by car). Another top airport is Shanghai Pudong Intl. Airport (PVG), which is located 29 mi away (48-minute drive).

Can I book a room with a balcony at The Portman Ritz-Carlton, Shanghai?

No, you won't find guestrooms with balconies at The Portman Ritz-Carlton, Shanghai.

Does The Portman Ritz-Carlton, Shanghai host weddings?

If wedding bells are in your future, take advantage of the wedding venue at The Portman Ritz-Carlton, Shanghai.

The Portman Ritz-Carlton, Shanghai Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 437 out of 687 reviews
Rating 8 - Good. 170 out of 687 reviews
Rating 6 - Okay. 47 out of 687 reviews
Rating 4 - Poor. 17 out of 687 reviews
Rating 2 - Terrible. 16 out of 687 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Youwei

Stayed 1 night in Feb 2025

10/10 Excellent

May

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay at this property. Staff were friendly and helpful, and went out of their way to help us with an early check in, and even make restaurant reservations. Rooms were also spacious and clean.
Stayed 3 nights in Feb 2025

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay, positioned in the heart of everything, fantastic service from start to finish, will definitely stay again.
Stayed 1 night in Feb 2025

10/10 Excellent

Patricia

Stayed 3 nights in Jan 2025

6/10 Okay

Huijun

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Nhan

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and nice room.
Stayed 2 nights in Jan 2025

10/10 Excellent

Nhan

Traveled with group
Liked: Amenities
Great staff service especially YueYue!
Stayed 2 nights in Jan 2025

10/10 Excellent

ROBERT

Stayed 2 nights in Dec 2024

10/10 Excellent

Hong

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff (e.g., Polly) are very friendly and helpful. We enjoyed the entire stay at the hotel.
Stayed 3 nights in Dec 2024

10/10 Excellent

Jennifer

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
I like the excellent service of this hotle.
Stayed 1 night in Dec 2024

10/10 Excellent

William

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Alethea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel, within a small shopping mall area. Good breakfast with free take away coffee. Walkable to the metro which was super easy to use and zipped us to anywhere we needed to go quickly. The area was perfect as it was so central to the main sites, had loads of shopping near by, coffee shops moments outside the hotel as well as restaurants and shops for drnks and snacks. The room itself was great, but it's the staff who shine here. We stayed 4 nights and on our 3rd night 1t 11.30pm our room randomly filled with the smell of strong cigarette smoke. The hotel is non smoking so we can only presume a nearby guest was breaking the rules and it came the vents. We called down to reception, who sent someone up within 5 minutes with a new room for us (it was that bad!!). They helped us move all our luggage and belongings to a new room which was an upgraded room. They also sent us a cheese platter the next day and the Duty Manager called us the next afternoon to check we were ok with the new room. All way above and beyond expectation for a situation which really wasn't their fault. All in all, we would stay here if we come to Shangahi again.
Stayed 4 nights in Dec 2024

8/10 Good

Lu Louise

Liked: Cleanliness, staff & service, property conditions & facilities
Services was great but some stuff likes need to change .too older.
Stayed 1 night in Dec 2024

10/10 Excellent

Thiago

Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommend.
Stayed 6 nights in Dec 2024

10/10 Excellent

ZHENG, Atlanta

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful hotel in center of Shanghai. Great staff service
Stayed 7 nights in Nov 2024

10/10 Excellent

Kasra

Liked: Cleanliness
great
Stayed 3 nights in Sep 2024

6/10 Okay

Calvin

Stayed 2 nights in Nov 2024

10/10 Excellent

Jack

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s the ritz so it was pretty great 👍
Stayed 2 nights in Nov 2024

10/10 Excellent

Merbert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attentive staff. Speedy service response.
Stayed 5 nights in Nov 2024

10/10 Excellent

haoxiang

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.
Stayed 2 nights in Nov 2024

10/10 Excellent

Sollena

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Hotel

10/10 Excellent

donald

Business traveler
Liked: Cleanliness, staff & service
We had been there so many times before move to another one. We will be back.
Stayed 4 nights in Nov 2024

10/10 Excellent

Sollena

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice location - staffs were very helpful - breakfast was not bad

10/10 Excellent

Jun

Stayed 1 night in Oct 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exactly what I expected from the Ritz
Stayed 6 nights in Oct 2024