6/10 Okay
Brianne M.
May 16, 2021
Disliked: Cleanliness
Family get together (3 adults, 2 kids)
I booked this as a last minute stay and was looking for something with entertainment options for an 11 and 14yr old in the case of bad weather, a main floor bedroom for my parents, and the option to bring a pet. The layout is very nice. The indoor pool and outdoor covered hot tub were both very nice. The backyard area is plenty big enough to walk a dog and has a gentle slope, which is a tough find. I gave 4 stars on the check-in process because they do require you to stop by the office to sign papers prior to arriving at property. There was an additional 3rd party pool draining fee that was not disclosed until after I booked the property. The local management company, Smokey Mountain Dream Vacations, and representative, Rachel, were very responsive and great to work with. I did not have any contact with Red Awning or the property owner.
Concerns: Upon arrival, there was a strong odor. We located a bowl under the sink, placed due to a leak, that had a layer of scum like it had been there a long time. There was a crazy amount of thick dust on all fan blades and to a lesser degree on most surfaces. The appliances, dishes and cookware need an update. The dishwasher didn't work well and we just wound up buying disposable products for our stay. I contacted Rachel shortly after we arrived thinking we missed the cleaners, but they had been there that day. The ashtrays outside had been blown over and the decks, grill and hot tub areas were littered in cigarette butts and some trash. She was great about trying to help and offered to have the cleaning crew return the next day. I did have them bring fresh towels as the ones in place had an odor, but honestly, the last thing I wanted when we are trying to limit exposure to people is to either have to leave or be in an awkward situation trying to stay out of their way. They did come, but kids were remote schooling and didn't answer door so they left towels, which was nice. The place really needs a good deep cleaning. We pulled out the couch in the TV room and the mattress was stained and thin. The area visible under the couch was chock full of food and trash. My 11 yr old wound up sharing a bedroom with me. Loose leg on kitchen chair that we fixed and downstairs toilet was running continuously upon arrival until we adjusted the chain. Bedding was very worn. I feel that in comparison with other properties we've stayed, the price is quite high for the amenities and current overall condition.
Brianne M.
Stayed 5 nights in May 2021