8/10 Bueno
Maryam
Viaje en grupo, Viaje familiar, Viaje familiar con niños
26 feb. 2025
Le gustó: Limpieza, servicios, condiciones de la propiedad
Really enjoyed our stay at Kololi sands. The staff are friendly. The pool and beach space is relaxing and the apartments are great. They are cosy, clean and comfortable and perfect for families.
There were 3 major downsides to our trip- the pool private to our apartment was freezing and was never in the sun. This made us not utilise it at all. The communication prior to our arrival was really bad and at times border line rude from those who were managing the WhatsApp number. If it was not for the amazing Foday who addressed it all, I am not sure I would felt positive about the upcoming trip. Would really encourage the establishment to train the reception staff and ensure that the number managed is always online or identify parallel ways for incoming guests to communicate. Finally, I had the most horrible beeping from the electricity box outside our apartment throughout the entire stay- this could not be addressed and seems to be a result of the different management within the apartments.
That said the bistro food was great and a special shout out to Mallang and Zainab at restaurant and Ahmadou by pool side. The warmth and the comfort of the place made all the challenges seem irrelevant.
Maryam
Se hospedó 5 noches en febrero de 2025