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Hotel Crystal

4.0 star property

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Photo gallery for Hotel Crystal

Front of property
Lounge
Gym
Aerial view
Pool

Reviews

7.2 out of 10
Good

Popular amenities

  • Breakfast included
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

Explore the area

View in a map
Banjska, Sarajevo, 71000
  • Place, Ilidza Thermal Riviera
    ‪5 min walk‬
  • Place, Roman Bridge
    ‪4 min drive‬
  • Place, Baščaršija Džamija
    ‪15 min drive‬
  • Airport, Sarajevo (SJJ-Sarajevo Intl.)
    ‪6 min drive‬

Room options

View all photos for Deluxe Double Room Single Use, 1 Bedroom, Accessible, Garden View

Deluxe Double Room Single Use, 1 Bedroom, Accessible, Garden View | Minibar, in-room safe, desk, soundproofing

Deluxe Double Room Single Use, 1 Bedroom, Accessible, Garden View

  • Garden view
  • 376 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed

View all photos for Deluxe Twin Room, 1 Bedroom, Accessible, Garden View

Deluxe Twin Room, 1 Bedroom, Accessible, Garden View | Minibar, in-room safe, desk, soundproofing

Deluxe Twin Room, 1 Bedroom, Accessible, Garden View

  • Garden view
  • 376 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Double Room

Deluxe Double Room | Minibar, in-room safe, desk, soundproofing

Deluxe Double Room

  • Sleeps 3
  • 1 Double Bed

About the neighborhood

Sarajevo

Hotel Crystal places you within a short walk of Ilidza Thermal Riviera and within a mile (2 km) of Bosna. This 28-room, 4-star hotel has free breakfast, free in-room WiFi, and free self parking.

What's nearby

  • Ilidza Thermal Riviera - 5 min walk - 0.3 miles
  • Roman Bridge - 4 min drive - 1.4 miles
  • Baščaršija Džamija - 15 min drive - 8.2 miles
  • Latin Bridge - 15 min drive - 8.2 miles
  • Sarajevo City Hall - 15 min drive - 8.4 miles

Getting around

  • Podlugovi Station - 31 min drive
  • Sarajevo (SJJ-Sarajevo Intl.) - 14 min drive

Restaurants

  • ‪La Soul - ‬9 min walk
  • ‪Kilim - ‬3 min walk
  • ‪مطعم عمر التركي - ‬6 min walk
  • ‪Turkuazz Cafe&Restaurant - ‬4 min walk
  • ‪Garden - ‬7 min walk

About this property

Hotel Crystal

At Hotel Crystal, guests have access to a gym, free WiFi in public areas, and meeting rooms. If you drive, put free parking to good use. The front desk is staffed 24/7 to help with securing valuables, dry cleaning/laundry, and luggage storage. Additional amenities include a business center, a terrace, and laundry facilities.
Guests can expect free WiFi and LCD TVs with cable channels. Bathrooms offer hair dryers, free toiletries, bathrobes, and slippers. Other standard amenities include sofa beds, minibars, and ceiling fans.
Recreational amenities at the hotel include a fitness center.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 9:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • Gym
  • Ski storage

Family friendly

  • In-room crib
  • In-room sofa bed
  • Laundry facilities
  • Refrigerator on request
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking

More

  • Reception hall

Room amenities

Bedroom

  • Free crib
  • Sofa bed

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers

Entertainment

  • LCD TV with cable channels

Food and drink

  • Minibar
  • Refrigerator on request
  • Room service

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • One child 2 years old or younger stays free when using existing bedding
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 January - 5 January, BAM 4.00 per person, per night
  • A tax is imposed by the city: From 6 January - 30 June, BAM 3.00 per person, per night
  • A tax is imposed by the city: From 1 July - 31 August, BAM 4.00 per person, per night
  • A tax is imposed by the city: From 1 September - 24 December, BAM 3.00 per person, per night
  • A tax is imposed by the city: From 25 December - 31 December, BAM 4.00 per person, per night

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
  • Check-in: 3:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • No rollaway or extra beds are available.

Property is also known as

Hotel Crystal Sarajevo
Crystal Sarajevo
Hotel Crystal Hotel
Hotel Crystal Sarajevo
Hotel Crystal Hotel Sarajevo

Frequently asked questions

Is a free cancellation option available at Hotel Crystal?

Hotel Crystal provides free cancellation on select room rates. For additional details, take a look at the cancellation policy on our site.

How much does it cost to stay at Hotel Crystal?

As of Apr 3, 2026, prices found for a 1-night stay for 2 adults at Hotel Crystal on May 2, 2026 start from $114, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do around Hotel Crystal?

This hotel is located in Sarajevo within a short 7-minute walk of Ilidza Thermal Riviera. You'll also find Bosna River Spring and Sarajevo Tunnel Museum within a short drive.

Will I be able to park at Hotel Crystal?

Yes, self parking is offered for free at the hotel. Wheelchair-accessible parking is also available for guests.

Does Hotel Crystal have a casino on the premises?

No, Hotel Crystal doesn't have a casino.

Will I find an indoor pool at Hotel Crystal?

No, there is no indoor pool at this hotel.

Is Hotel Crystal good for couples?

Amenities that appeal to couples at this hotel include a minibar, bathrobes, and slippers.

Does Hotel Crystal have a hot tub?

No, there isn't a spa tub at this hotel.

Does Hotel Crystal have a restaurant with a breakfast menu?

Yes, Hotel Crystal serves free buffet breakfast each morning from its restaurant.

Will Hotel Crystal allow pets to stay free of charge?

No, pets aren't allowed at Hotel Crystal.

Does Hotel Crystal have connecting rooms available?

No, there aren't connecting guestrooms at this hotel.

Where is the closest airport to Hotel Crystal?

The closest major airport to Hotel Crystal is Sarajevo (SJJ-Sarajevo Intl.), which is 2.2 mi away (14 minutes by car).

Can I book a room with a balcony at Hotel Crystal?

No, you won't find guestrooms with balconies at Hotel Crystal.

Hotel Crystal Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 6 out of 17 reviews
Rating 8 - Good. 4 out of 17 reviews
Rating 6 - Okay. 2 out of 17 reviews
Rating 4 - Poor. 3 out of 17 reviews
Rating 2 - Terrible. 2 out of 17 reviews

7.4/10

Cleanliness

7.6/10

Staff & service

8.0/10

Amenities

6.8/10

Property conditions & facilities

Reviews

8/10 Good

Nermina

Business traveler
Liked: Cleanliness, property conditions & facilities
The room was nice, clean and the bed was comfortable. The staff were very friendly and the breakfast was nice. There was no water bottles in the room, which would have been nice to have. Also on Expedia, during booking I narrowed my search to show hotel with shuttle to airport and this one was the only one but when I checked in I was informed there was no airport shuttle. The only reason I booked was for the shuttle service, otherwise I would have booked closer to the airport.
Stayed 1 night in Nov 2025

6/10 Okay

Leslie

Stayed 4 nights in Jun 2025

10/10 Excellent

xia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

8/10 Good

Jasenka

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked it, a little dark and old inside but this is historical area and the location is perfect. It was very close to the park and Velika Aleja perfect for walking. Staff was friendly.
Stayed 1 night in Sep 2024

2/10 Terrible

Raj

Disliked: Cleanliness, staff & service, property conditions & facilities
The shower was cold water not hot enough to have a comfortable shower. When addressed to the hotel we was told mamangament would be notified and nothing was done about the complaint. Luckily we were only in this hotel for 2 days. When leaving the hotel they didnt seem to care that the water was cold even when it was tested by a member of the staff who agreed. No remurbisment was offered. The breakfast was a sham only very limited food available. I would not recommened this hotel. Stay in the hotel hollywood much better which is literally 5 minutes from this hotel.
Stayed 2 nights in Jun 2024

10/10 Excellent

Mohammed

Stayed 7 nights in Jul 2023

2/10 Terrible

Elvir

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Abdulaziz

Traveled with family
Liked: Staff & service, amenities
The place was good but still the aircondition was weak , there was no trash on the room.. The employee was very nice and helpful but I wish they put SHATAF on the bathroom
Stayed 1 night in Jul 2023

6/10 Okay

Sarah

Business traveler
Liked: Room comfort
Stayed 5 nights in May 2023

4/10 Poor

Emil, Rolla Mo

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
It was at the nice location but there was no hot water for hours and the elevator did not work either.
Stayed 1 night in Aug 2018

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities

Poor hotel experience

The did not think through their amenities properly; one cannot tear-open the shower gel unless one does it with the teeth. The shower was full of mildew build-up. There is no waste bin in the room, so they hang a black plastic bag for your use on the cupboard instead. Wifi is only good at the reception and merely working in the room. It is sad, this hotel with a little professional know-how and care can be much better.
Stayed 1 night in Jul 2018

10/10 Excellent

One Step, Oxford UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A TRANQUIL HAVEN

This hotel is a historical building situated in a park in the outskirts of Sarajevo away from the hustle-bustle of the city, the traffic and the pollution. The airport is only a few miles away, but air traffic noise is not a problem as flights are rather infrequent. We chose to take a taxi into town which cost only around €10 but you can use the No.3 tram too particularly during non-peak hours when it's not packed. I would not recommend the tram / bus though during the hot season as it will not be pleasant. The hotel staff are very helpful and will call you a taxi in no time. However, if you want to catch a taxi back from town it may not be that easy. The hotel has recently changed their name to Crystal from Hungaria but the signs on the street have not been changed. Some taxi drivers may not know the new name either so you may have to say Hotel Hungaria. Guests can use the pool and gym free of charge at their sister Spa Hotel a few minutes walk away. Sauna, thermal spring and other treatments have a charge but are pretty reasonable. British guests may like to note there is no electric kettle or coffee machine in the room but you can ask for hot water at the restaurant until 11pm. Being such a beautiful environment, locals like to use the 3 hotels there for their wedding parties so occasionally there could be party noise till midnight and I think weekends in particular. So it may not be ideal if you are not a great sleeper. Otherwise, the hotel surpassed our expectation.
Stayed 5 nights in Sep 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice hotel

A very nice hotel with excellent service and food. The only downside was spending more than an hour looking for parking because we arrived on a Friday evening with a wedding taking place and very limited parking. Highly recommend if don't need to park.
Stayed 1 night in Aug 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place and view, friendly staff and helpful and the breakfast is good

8/10 Good

Zainab

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

4/10 Poor

Verified traveler

Stayed 2 nights in May 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Endroit paisible

Un très bel endroit avec jardin immense à un prix très abordable, près de l'aéroport et aussi à une distance de marche de plusieurs restaurants. Le personnel est très sympathique et attentif aux besoins des clients.
Stayed 4 nights in Jun 2018

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