4/10 Poor
jeffrey
Feb 22, 2025
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
This was my second time here and both times I had problems with the room size. This time I was in a basement room which I believe should be stated. I was in probably the worst possible room in the hotel. I complained instantly and luckily the manager had just come in and he made arrangements for me to be moved to a size I had been told in the listing, the following day. The room was about half the size I was expecting. There's definitely some confusion about the rooms in the listing. In essence, I was told it was my fault but there's clearly some misrepresentation when you show room size and you get half. There's also two distinct sections in this hotel. I was in the back this time, the front the first. The front is just brighter and more open. No narrow walkways or dirty walkways with uneven slabs which are a falling hazzard. There's a tiny bit of artificial turf to get to my room and it wasn't cleaned once in 5 days. There's no elevator, so if stairs are an issue, you will likely have a problem here. You cannot avoid stairs. Breakfast was just ok. The ladies doing breakfast were wonderful and pleasant. The menu was ok not great. I had waffles one day and I could have honey or eggs with them, not both. I asked if the waffles came with fruit and yes they did, one maraschino cherry came.
The rooms are nice and the hotel is pretty. I received a change after my first day but not without a lot of time spent arguing. A few unsavory people outside the hotel entrance always.
jeffrey
Stayed 3 nights in Feb 2025