Best Western Plus Santa Marta Hotel

3.5 star property
Boardwalk/promenade hotel with a fitness center and a rooftop terrace
VIP Access

Choose dates to view prices

Photo gallery for Best Western Plus Santa Marta Hotel

Poolside bar
Lobby
Exterior
View from property
Terrace/patio

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Gym
  • Room service
  • Parking included

Explore the area

Map
Calle 24 No 3-65, Santa Marta, 470004
  • Parque de los Novios
    ‪5 min walk‬
  • Santa Marta Cathedral
    ‪7 min walk‬
  • Bahia de Santa Marta
    ‪8 min walk‬
  • Santa Marta (SMR-Simon Bolivar)
    ‪28 min drive‬
VIP Access
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  • Expect exceptional service
  • Extra savings and perks for Rewards members

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Room options

Standard Room, 1 King Bed, Non Smoking

  • 258 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Suite, 1 King Bed, Non Smoking (Living Room)

  • 258 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Standard Room, 2 Twin Beds, Non Smoking

  • 258 sq ft
  • Sleeps 2
  • 2 Twin Beds

Standard Room, 2 Twin Beds, Non Smoking

  • 258 sq ft
  • Partial ocean view
  • Sleeps 3
  • 2 Twin Beds

Standard Room, 1 King Bed, Non Smoking

  • 258 sq ft
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

Standard Room, 1 King Bed, Non Smoking

  • 258 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

  • 258 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Santa Marta

Located in Los Cocos within a 5-minute walk of Parque de los Novios, Best Western Plus Santa Marta Hotel is within a 15-minute stroll of Old San Juan de Dios Hospital Museum. This 126-room, 3.5-star hotel has conveniences like an outdoor pool, free in-room WiFi, and free self parking.

What's nearby

  • Parque de los Novios - 5 min walk - 0.3 miles
  • Marina Santa Marta - 7 min walk - 0.4 miles
  • Santa Marta Cathedral - 7 min walk - 0.4 miles
  • Bahia de Santa Marta - 8 min walk - 0.4 miles
  • Santa Marta Beach - 8 min walk - 0.5 miles

Getting around

  • Santa Marta (SMR-Simon Bolivar) - 28 min drive

Restaurants

  • ‪Ouzo - ‬5 min walk
  • ‪Restaurant Y Arepas Yiya - ‬3 min walk
  • ‪La Sarten Dorada - ‬6 min walk
  • ‪Subway - ‬3 min walk
  • ‪Hotel Medellín Santa Marta - ‬3 min walk

About this property

Best Western Plus Santa Marta Hotel

Boardwalk/promenade hotel with a fitness center and a rooftop terrace
At Best Western Plus Santa Marta Hotel, guests enjoy features like an outdoor pool, a gym, and a rooftop terrace. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for COP 60000 per vehicle one-way. Front-desk staff can answer questions 24/7, and assist with luggage storage, securing valuables, and concierge services. Additional amenities include free WiFi in public areas, conference space, and a 24-hour business center.
Guests can expect free WiFi and 42-inch LCD TVs with cable channels. Bathrooms offer hair dryers, free toiletries, and bathrobes. Other amenities include minibars, espresso makers, and safes.
Recreational amenities at the hotel include an outdoor pool and a fitness center.

Languages

English, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 9:00 AM for a fee: COP 26,000 for adults and COP 26,000 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Blue Ribbon

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • 409 square feet of conference space

Outdoors

  • In a regional park
  • On the boardwalk/promenade
  • Pool loungers
  • Rooftop terrace

Spa

  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Tile flooring in room

More

  • 1 building
  • 15 floors
  • Banquet hall
  • Built in 2016
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable channels

Food and drink

  • Espresso maker
  • Free bottled water
  • Limited room service
  • Mini-fridge
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Iron/ironing board on request
  • Laptop workspace
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 1 PM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for COP 60000.0 per stay

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately COP 26000 for adults and COP 26000 for children
  • Airport shuttle fee: COP 60000 per vehicle (one-way, maximum occupancy 3)
  • Rollaway bed fee: COP 60000.0 per stay

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
  • Check-in: 3 PM
  • Check-out: 1 PM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Additional information about polices, regulations, and more:

  • Visitors traveling with a child may be required by the property to present the following documents: At check-in, parents traveling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Columbian citizens). If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be obligated to present a notarized consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • No cribs or infant beds are available.
  • Parking has height restrictions.

Property is also known as

Best Western Plus Santa Marta
Best Western Plus Santa Marta
Best Western Plus Santa Marta Hotel Hotel
Best Western Plus Santa Marta Hotel Santa Marta
Best Western Plus Santa Marta Hotel Hotel Santa Marta

Frequently asked questions

What can I see near Best Western Plus Santa Marta Hotel?

This hotel is situated in Los Cocos within a 10-minute walk of Parque de los Novios, Bahia de Santa Marta, and Santa Marta Beach. You'll also find Rodadero Beach and Taganga Beach within a short drive.

How much does it cost to stay at Best Western Plus Santa Marta Hotel?

As of May 21, 2025, prices found for a 1-night stay for 2 adults at Best Western Plus Santa Marta Hotel on May 31, 2025 start from $79.7, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Will I be able to park at Best Western Plus Santa Marta Hotel?

Yes, self parking is offered for free at the hotel.

Is there a spa available at Best Western Plus Santa Marta Hotel?

Spa services at the hotel include mani/pedis.

Does Best Western Plus Santa Marta Hotel have a casino?

No, Best Western Plus Santa Marta Hotel doesn't have a casino.

Will I find an indoor pool at Best Western Plus Santa Marta Hotel?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What will couples enjoy most about a stay at Best Western Plus Santa Marta Hotel?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a poolside bar, and a restaurant.

Does Best Western Plus Santa Marta Hotel have a hot tub?

No, this hotel doesn't have a spa tub.

Does Best Western Plus Santa Marta Hotel have a restaurant with a breakfast menu?

Yes, Best Western Plus Santa Marta Hotel serves buffet breakfast for a surcharge each morning at Blue Ribbon.

Will Best Western Plus Santa Marta Hotel allow pets to stay for free?

No, pets aren't allowed at Best Western Plus Santa Marta Hotel though service animals are welcome.

Does Best Western Plus Santa Marta Hotel have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

How far is the airport from Best Western Plus Santa Marta Hotel?

The closest major airport to Best Western Plus Santa Marta Hotel is Santa Marta (SMR-Simon Bolivar), which is 9.8 mi away (28 minutes by car).

Are there rooms with balconies that I can book at Best Western Plus Santa Marta Hotel?

No, there aren't any guestrooms with balconies at Best Western Plus Santa Marta Hotel.

Does Best Western Plus Santa Marta Hotel have a wedding venue on site?

Take advantage of the wedding venue at Best Western Plus Santa Marta Hotel if you plan to say "I do" during your trip.

Best Western Plus Santa Marta Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 360 out of 578 reviews
Rating 8 - Good. 154 out of 578 reviews
Rating 6 - Okay. 37 out of 578 reviews
Rating 4 - Poor. 12 out of 578 reviews
Rating 2 - Terrible. 15 out of 578 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

guanghu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area around the hotel is dirty, messy and a bit unsafe.
Stayed 3 nights in Apr 2025

8/10 Good

CHARLES, PHILA

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, clean, good staff,breakfast and service.
Stayed 5 nights in Apr 2025

10/10 Excellent

Pri

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like our stay, it’s a couple minutes of walk from the marina. We loved it. Felt safe too.
Stayed 3 nights in Feb 2025

8/10 Good

Christopher

Stayed 4 nights in Feb 2025

10/10 Excellent

Richard

Stayed 7 nights in Feb 2025

10/10 Excellent

Daniel

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great place to stay. Friendly and attentive staff, quiet, location, clean facilities, great restaurant and good location.
Stayed 3 nights in Feb 2025

6/10 Okay

JOSE

Stayed 1 night in Jan 2025

10/10 Excellent

Robert James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sin comentarios

Sin comentarios
Stayed 4 nights in Dec 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property with even better staff. Staff here were very helpfull and friendly. The buffet is good (eggs, chese, potato, deli meats, coffee, juice) dinner is good as well however better options near by. Will stay here again. Close to everything!
Stayed 5 nights in Jan 2025

6/10 Okay

GABRIEL

Liked: Cleanliness, property conditions & facilities, room comfort

Meh

Pretty basic. Gym is a joke. Breakfast is just ok. Their lunch and dinner food is horrible. The rooms are comfy and everything works. Staff is very nice.
Stayed 3 nights in Jan 2025

10/10 Excellent

jorge

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very confortable stay
Stayed 5 nights in Jan 2025

10/10 Excellent

Joana

Todo excelente
Stayed 2 nights in Jan 2025

10/10 Excellent

Maria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El service es excellent Laura nos hizo sentir especial en el restaurante tuvieron que modificar un platillo ya que soy intolerante a la lactosa le quedó delicioso gracias al cocinero (a) Y por accidente se me olvidaron unos anillos en la caja fuerte y tuve que regresar 2 horas después y muy amablemente me acompañó Isrrael me dio tanta tranquilidad que estarían ahí y así fue ! gracias Excelentes servicio
Stayed 2 nights in Jan 2025

10/10 Excellent

HAROLD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

JAIVER

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buenas instalaciones, desayuno variado delicioso tuvimos buen descanso camas confortables.
Stayed 5 nights in Jan 2025

8/10 Good

Juan Felipe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

8/10 Good

Francisco

Stayed 3 nights in Jan 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast and easy check in, Great hospitality. Rooms are very clean and have everything to accommodate.
Stayed 1 night in Jan 2025

8/10 Good

Mojeed

Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2025

6/10 Okay

Pascal, Springfield

Traveled with partner
Liked: Amenities, property conditions & facilities
The room was amazing. Comfortable bed and really quiet. We were able to actually rest unlike many other times during our stay in SM. Things to improve: 1. Breakfast/Restaurant staff: It was very messy. They also tend to leave dirty dishes around. There are some staff who work really hard while others do not. No team dynamic at all. 2. We asked for extra towels and they smelled really bad (twice) 3. Rooftop: the facility is great (sky bar & pool) but the life guard was always doing most of the work from very early to late, the other ladies were NOT proactive at all. They should make it easier or at least more attentive, specially if there are no directions on how services are provided.
Stayed 7 nights in Dec 2024

8/10 Good

Mark

Stayed 2 nights in Dec 2024

10/10 Excellent

Michael

Stayed 3 nights in Dec 2024

10/10 Excellent

michael, Bradford

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, walking distance to the beach and restaurants. The staff were friendly and helpful. Service was excellent from the front desk staff to the room attendants, the service for breakfast to the guard upstairs at the pool.
Stayed 4 nights in Dec 2024

8/10 Good

Marianella

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2024