Best Western Plus Santa Marta Hotel

3.5 star property
Boardwalk/promenade hotel with free breakfast and a fitness center
VIP Access

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Photo gallery for Best Western Plus Santa Marta Hotel

Terrace/patio
Free daily buffet breakfast
Poolside bar
Exterior
Lobby

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
Calle 24 No 3-65, Santa Marta, 470004
  • Place, Parque de los Novios
    ‪5 min walk‬
  • Place, Marina Santa Marta
    ‪6 min walk‬
  • Place, Santa Marta Beach
    ‪6 min walk‬
  • Airport, Santa Marta (SMR-Simon Bolivar)
    ‪23 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Room options

Standard Room, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(12 reviews)
  • 258 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Standard Room, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(8 reviews)
  • 258 sq ft
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

Standard Room, 2 Twin Beds, Non Smoking

10.0 out of 10
Exceptional
(3 reviews)
  • 258 sq ft
  • Partial ocean view
  • Sleeps 3
  • 2 Twin Beds

Standard Room, 2 Twin Beds, Non Smoking

8.8 out of 10
Excellent
(6 reviews)
  • 258 sq ft
  • Sleeps 2
  • 2 Twin Beds

Suite, 1 King Bed, Non Smoking (Living Room)

9.4 out of 10
Exceptional
(9 reviews)
  • 258 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Standard Room, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(4 reviews)
  • 258 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

10.0 out of 10
Exceptional
(1 review)
  • 258 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

1 King Bed, Non-Smoking, Handicap Room, Microwave and Refrigerator, High Speed Internet Access, Coffee Maker, Hairdryer

  • Sleeps 2

2 Single Beds, Non-Smoking, Wi-Fi, Air-Conditioned, Safe, Coffee and Tea Maker, Mini Bar

  • Sleeps 2

Suite-1 King Bed, Non-Smoking, Living Room, Coffee Maker, Mini Bar, Free Parking, Safe

  • Sleeps 2

2 Single Beds, Non-Smoking, Connected Beds

  • Sleeps 3

1 King Bed, Non-Smoking, Connected Beds

  • Sleeps 3

1 King Bed, Non-Smoking, Wi-Fi, Air-Conditioned, Safe, Coffee and Tea Maker, Mini Bar

  • Sleeps 3

1 King Bed, Non-Smoking, Wi-Fi, Air-Conditioned, Safe, Coffee And Tea Maker, Mini Bar

  • Sleeps 3

Standard King Room-Non-Smoking

  • Sleeps 3

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About the neighborhood

Santa Marta

Located in Los Cocos within a 5-minute walk of Parque de los Novios, Best Western Plus Santa Marta Hotel is within a 15-minute stroll of Santa Marta Bay. This 126-room, 3.5-star hotel has conveniences like an outdoor pool, free in-room WiFi, and free self parking.

What's nearby

  • Parque de los Novios - 5 min walk - 0.3 miles
  • Santa Marta Bay - 5 min walk - 0.3 miles
  • Marina Santa Marta - 6 min walk - 0.4 miles
  • Santa Marta Beach - 6 min walk - 0.4 miles
  • Santa Marta Cathedral - 8 min walk - 0.4 miles

Getting around

  • Santa Marta (SMR-Simon Bolivar) - 28 min drive

Restaurants

  • ‪La Sartén Dorada Restaurante y Parrilla - ‬5 min walk
  • ‪Juan Valdez Las Olas - ‬3 min walk
  • ‪Arepas Yiya - ‬3 min walk
  • ‪La Gran Muralla - ‬4 min walk
  • ‪Restaurante Medellin - ‬3 min walk

About this property

Best Western Plus Santa Marta Hotel

Boardwalk/promenade hotel with free breakfast and a fitness center
At Best Western Plus Santa Marta Hotel, guests enjoy features like an outdoor pool, a gym, and a rooftop terrace. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for COP 60000 per vehicle one-way. Front-desk staff can answer questions 24/7, and assist with luggage storage, concierge services, and securing valuables. Additional amenities include free WiFi in public areas, conference space, and a 24-hour business center.
Guests can expect free WiFi and 42-inch LCD TVs with cable channels. Bathrooms offer hair dryers, free toiletries, and bathrobes. Other amenities include minibars, espresso makers, and safes.
Recreational amenities at the hotel include an outdoor pool and a fitness center.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Blue Ribbon

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • 409 square feet of conference space

Outdoors

  • In a regional park
  • On the boardwalk/promenade
  • Pool loungers
  • Rooftop terrace

Spa

  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Tile flooring in room

More

  • 1 building
  • 15 floors
  • Banquet hall
  • Built in 2016
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable channels

Food and drink

  • Espresso maker
  • Free bottled water
  • Limited room service
  • Mini-fridge
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Iron/ironing board on request
  • Laptop workspace
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 1 PM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for COP 60000.0 per stay

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: COP 60000 per vehicle (one-way, maximum occupancy 3)
  • Rollaway bed fee: COP 60000.0 per stay

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
  • Check-in: 3 PM
  • Check-out: 1 PM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Additional information about polices, regulations, and more:

  • Visitors traveling with a child may be required by the property to present the following documents: At check-in, parents traveling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Columbian citizens). If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be obligated to present a notarized consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • No cribs or infant beds are available.
  • Parking has height restrictions.

Property is also known as

Best Western Plus Santa Marta
Best Western Plus Santa Marta
Best Western Plus Santa Marta Hotel Hotel
Best Western Plus Santa Marta Hotel Santa Marta
Best Western Plus Santa Marta Hotel Hotel Santa Marta

Frequently asked questions

What can I see near Best Western Plus Santa Marta Hotel?

This hotel is situated in Los Cocos within a 10-minute walk of Parque de los Novios, Santa Marta Bay, and Marina Santa Marta. You'll also find Santa Marta Beach and Santa Marta Cathedral less than a mile away.

Is parking available on site at Best Western Plus Santa Marta Hotel?

Yes, self parking is offered for free at the hotel.

Is there a spa available at Best Western Plus Santa Marta Hotel?

Spa services at the hotel include mani/pedis.

Does Best Western Plus Santa Marta Hotel have a casino?

No, Best Western Plus Santa Marta Hotel doesn't have a casino.

Will I find an indoor pool at Best Western Plus Santa Marta Hotel?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

Is Best Western Plus Santa Marta Hotel good for couples?

There are many amenities for couples at this hotel, including an outdoor pool and a poolside bar plus some guestrooms feature private pools.

Are there hot tubs at Best Western Plus Santa Marta Hotel?

No, this hotel doesn't have a spa tub.

Does Best Western Plus Santa Marta Hotel have a restaurant with a breakfast menu?

Yes, Best Western Plus Santa Marta Hotel serves free buffet breakfast at Blue Ribbon each morning.

Will Best Western Plus Santa Marta Hotel allow pets to stay for free?

No, pets aren't allowed at Best Western Plus Santa Marta Hotel though service animals are welcome.

Does Best Western Plus Santa Marta Hotel have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

How far is the airport from Best Western Plus Santa Marta Hotel?

The closest major airport to Best Western Plus Santa Marta Hotel is Santa Marta (SMR-Simon Bolivar), which is 9.8 mi away (28 minutes by car).

Can I book a room with a balcony at Best Western Plus Santa Marta Hotel?

No, there aren't any guestrooms with balconies at Best Western Plus Santa Marta Hotel.

Does Best Western Plus Santa Marta Hotel have a wedding venue on site?

Take advantage of the wedding venue at Best Western Plus Santa Marta Hotel if you plan to say "I do" during your trip.

Best Western Plus Santa Marta Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 411 out of 660 reviews
Rating 8 - Good. 170 out of 660 reviews
Rating 6 - Okay. 45 out of 660 reviews
Rating 4 - Poor. 14 out of 660 reviews
Rating 2 - Terrible. 20 out of 660 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Lamont

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect Location/Excellent Service

Excellent choice. Worth every penny. Staff was amazing: professional, helpful, and always with a smile. Breakfast buffet was delicious with many choices. Room was clean. Bed just as comfortable as home. Rooftop bar and pool were both lovely. Easy walk to marina and Parque de los Novios. Wii definitely choose to stay here again.
Stayed 2 nights in Aug 2025

10/10 Excellent

Sergio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 4 nights in Aug 2025

8/10 Good

Alexander

Stayed 2 nights in Jul 2025

8/10 Good

Audie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area is dirty and not safe
Stayed 7 nights in Aug 2025

10/10 Excellent

Ozlem

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Lamont

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bravo - A Perfect 10

Excellent from check in to check out. The room was very neat and clean. Bed comfort was outstanding. Bathroom very clean with soap/shampoo. Continental breakfast is abundant and the dining area is well maintained. Housekeeping, pleasantly helpful!! The rooftop pool/bar was nice to start or end the day. It’s very well maintained throughout the day. Across the street from centro histórico Marsol bus stop which is an easy 5 min walk to Parque de los Novios. Bus to Rodadero at the corner. Overall, this Best Western Plus was so much above the level of service of other hotels at the same price point.
Stayed 2 nights in Aug 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities

Buen servicio. Mal colchón

Solo por mejorar el colchón. Muy blando e irregular. No me gustó el material del piso de la piscina Excelente servicio de todo el personal ybnos fue bien con la comida
Stayed 1 night in Aug 2025

8/10 Good

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 15 nights in Jul 2025

10/10 Excellent

Ariel A

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Jul 2025

10/10 Excellent

Tatiana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Anton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2025

10/10 Excellent

Johanna

Stayed 3 nights in Jul 2025

2/10 Terrible

Rafael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

One small room without a bathroom

One small room with a shared bathroom and no parking. Too expensive for what it is offered
Stayed 2 nights in Jun 2025

6/10 Okay

JAMES, NEDERLAND

Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
We were charged 800mil cop, $200usd for laundering services on about 15 kg of clothes washed and dried. What a rip off. The clothes were supposed to be ironed but they were not, 200 dollars to wash and dry a bag of clothes is outrageous. We have had better experience at near by hotels and will not be staying here again.
Stayed 3 nights in Jul 2025

8/10 Good

Luis F

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 15 nights in Jun 2025

6/10 Okay

Gregory

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not as expected

Breakfast is terrible. Not warm enough and the quality was very low. Not much variety
Stayed 2 nights in Jun 2025

10/10 Excellent

Fang

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jun 2025

2/10 Terrible

George, Henderson

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hot water scalds and then goes cold. No Netflix. No helpful staff. TERRIBLE breakfast quality.
Stayed 4 nights in Jun 2025

10/10 Excellent

javier

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Good location! Not in the busy areas but walking distance to the entertainment district. Clean safe and priced well!
Stayed 2 nights in Jun 2025

4/10 Poor

Humberto

Traveled with family
Disliked: Staff & service
La atención en recepción es fatal, además no cumplen con la hora prevista 3:00 PM ! Les realize una sugerencia de una cama cuna pero nunca me ayudaron con eso.
Stayed 1 night in Jun 2025

10/10 Excellent

Javier

Stayed 3 nights in Jun 2025

8/10 Good

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooftop pool was great. Front desk staff were great, spoke good English and were very helpful. Good safe location walking distance from the beach and restaurants.
Stayed 1 night in May 2025

6/10 Okay

hernando

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tenía una reunión con abogado y me tocó hacerla en lobby del hotel . No tienen un sitio o sala para hacerla y conectarme al computador y en mi habitación no dejaron subir al abogado
Stayed 2 nights in Jun 2025

6/10 Okay

Dennis

Liked: Property conditions & facilities
Disliked: Cleanliness
Pretty basic room Average breakfast nothing stands out just the bare basics
Stayed 3 nights in Jun 2025

10/10 Excellent

Daniel Edward

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Excellent service, good food, immaculately, clean, and well located
Stayed 1 night in Jun 2025