Aparthotel

Zafiro Mallorca

4.0 star property
Family-friendly aparthotel with 3 outdoor pools and a full-service spa

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Photo gallery for Zafiro Mallorca

Relax by the resort's tranquil pool, surrounded by lush trees and a picturesque bridge.
Relax in a comfortable seating area with a sofa and chair, and enjoy a view of the outdoor pool and dining area through the glass door.
Relax in the hotel's spacious lobby, featuring a reception desk, comfortable seating area, and potted plants.
Relax in a spacious room with a large bed, comfortable seating area, and a window offering a view of the outdoors.
Relax in this serene living space with a balcony offering views of lush greenery and a building in the distance.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Hot Tub
  • All inclusive
  • Spa
  • Breakfast available
  • Pool

Explore the area

View in a map
Avenida Santa Eulàlia, S/N, Santa Margalida, Balearic Islands, 07458
  • Playa de Can Picafort
    ‪8 min walk‬
  • Playa de Muro
    ‪5 min drive‬
  • Alcúdia Beach
    ‪11 min drive‬
  • Palma de Mallorca (PMI)
    ‪48 min drive‬

Room options

Room, 2 Bedrooms, Pool View (4 adult + 1 children) (Connecting)

  • 2 bedrooms
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

Studio, Pool View

  • 409 sq ft
  • Sleeps 2
  • 1 Double Bed and 1 Twin Sofa Bed

Suite, 1 Bedroom, Pool View

  • 581 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed

Studio, Pool View (2 adult + 1 children)

  • 409 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

Penthouse, 1 Bedroom (2 adult + 2 children)

  • 1033 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

Penthouse, 1 Bedroom (2 adults + 1 children)

  • 1033 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

Penthouse, 1 Bedroom (3 adult + 1 children)

  • 1033 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

Suite, 1 Bedroom

  • 581 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

Room, 2 Bedrooms, Pool View (4 adult +2 children) (Connecting)

  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

Room, 2 Bedrooms, Pool View (5 adult +1 children) ( Connecting)

  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

Suite, 2 Bedrooms, Pool View (Connecting)

  • 2 bedrooms
  • Sleeps 5
  • 2 Double Beds and 1 Double Sofa Bed

Suite, 1 Bedroom, Pool View (2 adults + 2 children)

  • 581 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

Suite, 1 Bedroom, Pool View (3 adult + 1 children)

  • 581 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

Suite, 1 Bedroom (3 adult + 1 children)

  • 581 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

Suite, 1 Bedroom, Pool View (2 adults + 1 children)

  • 581 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

Suite, 1 Bedroom (2 adult + 1 children)

  • 581 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

Suite, 1 Bedroom (2 adult + 2 children)

  • 581 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

Penthouse, 1 Bedroom

  • 1033 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

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About the neighborhood

Can Picafort

Located 1.9 mi (3 km) from Playa de Muro, Zafiro Mallorca is within a 10-minute drive of other popular attractions like Albufera Natural Park. This 262-room, 4-star aparthotel has 3 outdoor pools along with a full-service spa and a restaurant.

What's nearby

  • Playa de Can Picafort - 8 min walk - 0.5 miles
  • Playa de Son Bauló - 4 min drive - 1.8 miles
  • Playa de Muro - 5 min drive - 3.1 miles
  • Alcúdia Beach - 11 min drive - 6.1 miles
  • Alcúdia Port - 14 min drive - 7.7 miles

Getting around

  • Muro Station - 18 min drive
  • Palma de Mallorca Airport (PMI) - 55 min drive

Restaurants

  • ‪Cafeteria Playa Ca'n Picafort - ‬11 min walk
  • ‪Vinicius - ‬7 min walk
  • ‪Barracuda Bar - ‬9 min walk
  • ‪Jamaica Cocktail Bar - ‬14 min walk
  • ‪Charly's - ‬12 min walk

About this property

Zafiro Mallorca

Family-friendly aparthotel with 3 outdoor pools and a full-service spa
Guests of Zafiro Mallorca have access to a full-service spa, 3 outdoor pools, and a nightclub. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for EUR 80 per vehicle one-way. The 24-hour front desk has multilingual staff ready to assist with concierge services, securing valuables, and dry cleaning/laundry. Other amenities at this spa aparthotel include an indoor pool, a children's pool, and a gym.
Each apartment is air-conditioned and features a kitchenette and a balcony, and there's space to spread out with a separate bedroom. Guests can expect to find free WiFi and a 32-inch LCD TV with satellite channels. Pillowtop beds are dressed in premium bedding and the bathroom offers a soaking tub, a rainfall showerhead, a hair dryer, and free toiletries. Other standard amenities include a coffee maker, a safe, and a phone. Weekly housekeeping is available.
An outdoor tennis court and a health club are featured at the aparthotel. 3 outdoor swimming pools are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a waterslide, a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Balneum Spa and Wellness has 1 treatment room. Services include facials, body scrubs, body treatments, and manicures and pedicures. The spa is equipped with a sauna, a hot tub, and Turkish bath/hammam.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

Languages

Catalan, Dutch, English, French, German, Italian, Russian, Spanish, Swedish

Similar properties

Property amenities

Beach

  • White sand beach nearby
  • Beach loungers
  • Beach towels
  • Beach umbrellas

Pool/Spa

  • 3 outdoor pools
  • Body scrubs
  • Facials
  • Full-service spa
  • Hot tub
  • Indoor pool
  • Manicures/pedicures
  • Massage
  • Pool loungers
  • Pool umbrellas
  • Sauna
  • Steam room
  • Treatment room
  • Turkish bath
  • Waterslide

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Car rental
  • Free self parking on site

Family friendly

  • Childcare (surcharge)
  • Children's pool
  • Crib: EUR 4 per night
  • Free children's club
  • Free supervised activities for children
  • Playground

Restaurants on site

  • Babalu Lounge Bar
  • Caprice
  • La Palapa Pool Bar

Kitchenette

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Microwave
  • Refrigerator
  • Stovetop

Dining

  • Daily buffet breakfast available 7:30 AM to 10:30 AM for a fee: EUR 26.50 for adults and EUR 13.30 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Bedrooms

  • Bedroom
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with satellite channels
  • Nightclub

Outdoor areas

  • Balcony
  • Garden
  • Outdoor entertainment area
  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Conference space
  • Desk

Comfort

  • Air conditioning
  • Heating

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Designated smoking areas

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Concierge services
  • Gift shop/newsstand
  • Grocery/convenience store
  • Housekeeping (weekly)
  • Luggage storage
  • Multilingual staff
  • Phone
  • Safe
  • Safe at front desk
  • Tour and ticket assistance
  • Vending machine

Location highlights

  • Near the sea

Things to do

  • Arcade/game room
  • Archery
  • Basketball
  • Beach volleyball
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free supervised activities for children
  • Gym
  • Health club
  • Mini golf
  • Outdoor tennis court
  • Shopping
  • Waterslide
  • Golfing nearby
  • Hiking/biking trails nearby
  • Scooter/moped rentals nearby
  • Windsurfing nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Security system
  • Window guards

General

  • 2 floors
  • 262 units
  • 3 buildings
  • Bicycle rentals
  • Built in 2004
  • Connecting units available
  • Garden

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Renovations and closures

The property is closed between July 30 and April 23.

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Cribs/infant beds are available for EUR 4.0 per night

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50% after the 8th night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 30 April, EUR 0.83 per person, per night , up to 9 nights, and EUR 0.41 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May - 31 October, EUR 3.30 per person, per night, up to 9 nights, and EUR 1.65 thereafter. This tax does not apply to children under 16 years of age.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately EUR 26.50 for adults and EUR 13.30 for children
  • Airport shuttle fee: EUR 80 per vehicle (one-way)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: EUR 4.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a security system and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours). Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a smoke detector, a security system, and window guards.

Additional information about polices, regulations, and more:

  • Due to national regulations, cash transactions can't exceed EUR 1000 at this property. For additional details, contact the property using the contact information on your booking confirmation.
  • Reservations need to be made in advance for massage services. Contact the aparthotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

Zafiro Mallorca Aparthotel Santa Margalida
Aparthotel Viva Mallorca Aparthotel
Aparthotel Viva Mallorca Aparthotel Santa Margalida
Aparthotel Viva Mallorca Santa Margalida
Mallorca Aparthotel
Viva Mallorca Santa Margalida
Viva Mallorca
Zafiro Mallorca ta Margalida
Zafiro Mallorca Santa Margalida
Zafiro Mallorca Aparthotel
Zafiro Mallorca Spa ex Aparthotel Viva Mallorca Spa
Zafiro Mallorca ex Aparthotel Viva Mallorca Spa
Zafiro Mallorca Santa Margalida
Zafiro Mallorca Aparthotel Santa Margalida

Frequently asked questions

Are there all-inclusive rates at Zafiro Mallorca?

Zafiro Mallorca has all inclusive rates that come with all meals included.

Are free cancellation options available at Zafiro Mallorca?

Zafiro Mallorca offers free cancellation on some room rates. For more details, review the cancellation policy on our site.

What can I see near Zafiro Mallorca?

This aparthotel is located in Santa Margalida, a short 10-minute walk from Playa de Can Picafort and also 15 minutes on foot from Es Comú. You'll also find Playa de Muro and Alcúdia Beach within a short drive.

Is parking available on site at this aparthotel?

Yes, self parking is offered for free at the aparthotel.

Is there a spa at Zafiro Mallorca?

Balneum Spa and Wellness is the aparthotel's spa and services include body treatments, facials, mani/pedis, and massages.

Does Zafiro Mallorca have a casino at the property?

No, Zafiro Mallorca doesn't have a casino.

Will I find an indoor pool at Zafiro Mallorca?

Yes, this aparthotel has an indoor pool as well as 3 outdoor pools and a hot tub.

Is Zafiro Mallorca a good place to stay for couples?

There are plenty of amenities for couples at this aparthotel, including 3 outdoor pools, a poolside bar, and a restaurant.

Are there hot tubs at Zafiro Mallorca?

Yes, this aparthotel has a spa tub.

Does Zafiro Mallorca feature a restaurant that includes a breakfast menu?

Yes, Zafiro Mallorca serves buffet breakfast for a surcharge each morning at Caprice.

Will Zafiro Mallorca allow pets to stay free of charge?

No, pets aren't allowed at Zafiro Mallorca though service animals are welcome.

Are there connecting rooms at this aparthotel?

Yes, there are connecting guestrooms at this aparthotel book for your group event or vacation.

What is the closest airport to Zafiro Mallorca?

The closest major airport to Zafiro Mallorca is Palma de Mallorca Airport (PMI), which is about 26.6 mi away.

Are there rooms with balconies that I can book at Zafiro Mallorca?

Yes, every apartment at Zafiro Mallorca comes with a balcony with some featuring garden or pool views.

Zafiro Mallorca Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 131 out of 271 reviews
Rating 8 - Good. 112 out of 271 reviews
Rating 6 - Okay. 24 out of 271 reviews
Rating 4 - Poor. 3 out of 271 reviews
Rating 2 - Terrible. 1 out of 271 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Geoffrey

Traveled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Aug 2023

4/10 Poor

Ricardo

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
Very average and overpriced. Limited service throughout the hotel - rooms are only cleaned every few days, beach towels only changed 3x per week and if you miss the 2 hour slot or are out of the hotel you have to keep them. This is not well communicated so we only had 2 or 3 towel changes for 10 day stay. Won't be returning, there are much better choices at this high price.
Stayed 10 nights in Aug 2022

10/10 Excellent

Verified traveler

Stayed 8 nights in Aug 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities
Lovely large hotel with lots on to entertain the children I found there to be lots of choice for breakfast but evening meal was very poor. Rooms were nice and big but need updating
Stayed 7 nights in Aug 2019

8/10 Good

Verified traveler

Traveled with family
Disliked: Cleanliness
The rooms could do with a re-furb. The maid service was very disappointing. They made the beds at best but getting clean towels etc was a struggle. Lots of rubbish around the pool area, lack of sun beds. People were having to take turns sitting on them from very early hours to reserve them.
Stayed 4 nights in Aug 2019

8/10 Good

Verified traveler

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff and a great range of activities. The building is getting a bit worn down now.
Stayed 4 nights in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Aug 2018

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was very good and overall staff were very well presented and very polite
Stayed 9 nights in Jul 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were always helpful, friendly and worked very, very hard. The Entertainment team worked non-stop to keep kids and adults alike entertained.
Stayed 7 nights in Jul 2019

2/10 Terrible

Verified traveler

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Our room was infested with bugs for the first three nights. On the third night, the bugs attacked three of our four kids. Our two-year old had trouble sleeping because of the massive welts on her legs. We provided the hotel with photos and videos -- of the bugs and the kids. And yet the hotel has not yet honored our request for a partial refund of $500-plus we paid each night. This is totally unacceptable to us and I would hope it's unacceptable to Expedia, which is how we found and booked our trip.
Stayed 5 nights in Jun 2019

8/10 Good

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Jun 2019

6/10 Okay

Verified traveler

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Nice but too expensive for sub standard buffet and sun loungers.
Stayed 9 nights in Jun 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A friendly beautiful resort with all inclusive option. The food is more English than Spanish!
Stayed 5 nights in Apr 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities
I like everything about the place,the staff,the food.
Stayed 7 nights in Apr 2019

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Relaxing Stay

A lovely hotel with clean, modern and spacious rooms (ours was the Premium Studio). Friendly staff. We went self catering and didn't end up eating at the hotel, so can't comment on the food and drink. Beautiful pool areas and grounds, with a separate pool just for adults, which suited us as there were quite a lot of kids around during our stay and it probably generally is quite well geared up for kids and families.
Stayed 6 nights in Oct 2018

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay with family...
Stayed 5 nights in Sep 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Beautiful property with supermarket, spa, food restaurants. Outdated and non working gym equipment, early closing pool hours and some staff that’s non helpful
Stayed 7 nights in Sep 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Caters to children. No business center, no plug converters, and no coffee in the rooms
Stayed 3 nights in Sep 2018

10/10 Excellent

Martin, Grantham UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Family Hotel

We stayed at the Zafiro Mallorca from 29/07/18 to 11/08/18, family of four, children aged 14 & 10. Couldn’t fault the hotel, the staff couldn’t of been more helpful. We upgraded to a room with private rooftop sun terrace with its own jacuzzi and it was fantastic. Food was pretty good but typical hotel buffet and nothing that exceptional but children loved it. The entertainment staff was amazing and Diago and his team worked tirelessly to keep everyone happy and they all seemed to love their job, I take my hat off to them and everyone st the Zafiro Mallorca.
Stayed 13 nights in Jul 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic family holiday

Thank you to Zafiro Mallorca for a really fantastic holiday. We couldn't fault any aspect. The staff work really hard, the rooms are spotless and food was lovely.
Stayed 7 nights in Jul 2018

8/10 Good

fishflower, london

Liked: Cleanliness
Disliked: Staff & service

Tired room but good facilities for kids

The room was tired and in general need of updating. It was clean however and a decent cot was provided for our toddler (at extra cost). The resort is great for kids with a brilliant kiddie pool with slides, a kids club and a lovely shaded playground. We actually didn’t spend that much time in the resort in the end as our daughter loved the beach which is a 10 minute walk away. There are lots of restaurants in town too so we mostly ate out. Highly recommend La Pinta. Also Monaco was really good. Both do kids food. All in all it was a really lovely holiday but we probably wouldn’t go back to he resort again just because the rooms are tired for the amount you pay. We also didn’t like the loud music blaring from the entertainment from about 8pm (coinciding with our daughter’s bedtime)!
Stayed 7 nights in Jun 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The entertainment and restaurant staff are brilliant.
Stayed 6 nights in May 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 8 nights in May 2018

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Burnt in the shower

I got burned in the shower on day 2, I complained to reception. I got burned in the shower again on day 3 and complained and that’s when I got a reaction from the hotel. I shouldn’t have had to complain twice to get a reaction on the shower. No apology from reception. The shower mixer was delivering very cold water and then extremely hot water which caused very sensitive skin which felt like burning. Also not sure we had the room we booked as we weren’t sure what was premium about it. Room was clean.
Stayed 4 nights in May 2018

8/10 Good

S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Espania

The rooms need sound proofing.