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Santa Cruz Village Hotel

4.0 star property
Family-friendly hotel with a fitness center and spa services

Choose dates to view prices

Photo gallery for Santa Cruz Village Hotel

Scooter/moped
Library
Reception
Massage
Exterior

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Room service
  • Spa
  • Gym
  • Housekeeping
  • Pool

Explore the area

Map
Rua do Bom Jesus, n°22, Santa Cruz, 9100-152
  • Palmeiras Beach
    ‪5 min walk‬
  • Machico Beach
    ‪5 min drive‬
  • Madeira Botanical Garden
    ‪13 min drive‬
  • Funchal (FNC-Cristiano Ronaldo)
    ‪2 min drive‬

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Room options

View all photos for Superior Double or Twin Room

Superior Double or Twin Room | In-room safe, desk, soundproofing, free cribs/infant beds

Superior Double or Twin Room

  • 269 sq ft
  • City view
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Standard Double or Twin Room

Standard Double or Twin Room | In-room safe, desk, soundproofing, free cribs/infant beds

Standard Double or Twin Room

8.6 out of 10
Excellent
(4 reviews)
  • 215 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Junior Suite

Junior Suite | In-room safe, desk, soundproofing, free cribs/infant beds

Junior Suite

  • 193 sq ft
  • Sleeps 1
  • 1 Double Bed

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About the neighborhood

Santa Cruz

Located within a 5-minute walk of Palmeiras Beach, Santa Cruz Village Hotel is within a few miles (5 km) of Santo da Serra Golf Club. This 40-room, 4-star hotel has a restaurant, an outdoor pool, and free in-room WiFi.

What's nearby

  • Palmeiras Beach - 5 min walk - 0.3 miles
  • Machico Beach - 5 min drive - 3.8 miles
  • Reis Magos Beach - 6 min drive - 4.3 miles
  • Madeira Botanical Garden - 13 min drive - 9.0 miles
  • Funchal Farmers Market - 14 min drive - 9.4 miles

Getting around

  • Cristiano Ronaldo Airport (FNC) - 3 min drive

Restaurants

  • ‪Cockpit Restaurant Bar - ‬7 min drive
  • ‪Starbucks - ‬4 min drive
  • ‪Pizza Hut - ‬7 min drive
  • ‪Alameda - ‬4 min walk
  • ‪Doce Satisfação - Padaria e Pastelaria, Unipessoal - ‬4 min walk

About this property

Santa Cruz Village Hotel

Family-friendly hotel with a fitness center and spa services
At Santa Cruz Village Hotel, guests enjoy features like an outdoor pool, a gym, and free WiFi in public areas. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for EUR 10 per room one-way. Staff members are on hand to provide dry cleaning/laundry services, concierge services, and luggage storage. Other amenities at this family-friendly hotel include a conference center, a business center, and an arcade/game room.
TVs come with satellite channels, and free WiFi keeps guests connected. Other standard amenities include balconies, safes, and phones.
Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

Languages

English, French, German, Italian, Portuguese, Russian, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Engenho
  • Loural

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Books
  • Gym
  • Library
  • Outdoor pool

Family friendly

  • Arcade/game room
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Conference center
  • Meeting room

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Built in 1996
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 16

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
There is no front desk at this property
The host will greet guests on arrival
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 18 and up; guests must have received complete COVID-19 vaccination at least 1 days prior to check-in

Access methods

Host will greet you

Pets

  • This property doesn't allow pets

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: EUR 2.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: EUR 10 per room (one-way)
  • In-room safe fee: EUR 1.00 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 2:00 PM
  • Check-out: noon
  • Minimum check-in age: 16
For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a smoke detector and a security system.
  • At check-in, guests must provide a record of full COVID-19 vaccination.
  • The COVID-19 vaccination record requirement applies to all guests aged 18 and up; guests must have received complete COVID-19 vaccination at least 1 days prior to check-in.

Property is also known as

Hotel Santa Catarina Santa Cruz
Santa Catarina Hotel
Santa Catarina Santa Cruz
Santa Cruz Village
Santa Cruz Village Hotel Hotel
Santa Cruz Village Hotel Santa Cruz
Santa Cruz Village Hotel Hotel Santa Cruz

Frequently asked questions

Is free cancellation available at Santa Cruz Village Hotel?

Santa Cruz Village Hotel offers free cancellation on some room rates. For specific requirements, look at the cancellation policy on our site.

What's there to do within easy reach of Santa Cruz Village Hotel?

This hotel is located in Santa Cruz within a short 4-minute walk of Palmeiras Beach. You'll also find Machico Beach and Santo da Serra Golf Club within a short drive.

Will I be able to park at Santa Cruz Village Hotel?

Yes, self parking is offered for free at the hotel. Though parking is limited, accessible parking is also available.

Is a spa located at Santa Cruz Village Hotel?

Spa services at the hotel include massages.

Does Santa Cruz Village Hotel have a casino on the premises?

No, Santa Cruz Village Hotel doesn't have a casino.

Will I find an indoor pool at Santa Cruz Village Hotel?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What amenities will couples enjoy at Santa Cruz Village Hotel?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a poolside bar, and a restaurant.

Does Santa Cruz Village Hotel have a hot tub?

No, there isn't a spa tub at this hotel.

Does Santa Cruz Village Hotel have a restaurant with a breakfast menu?

Yes, Santa Cruz Village Hotel serves breakfast for a surcharge at Loural.

Will Santa Cruz Village Hotel allow pets to stay free of charge?

No, pets aren't allowed at Santa Cruz Village Hotel.

Does Santa Cruz Village Hotel have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

How close is the airport from Santa Cruz Village Hotel?

The closest major airport to Santa Cruz Village Hotel is Cristiano Ronaldo Airport (FNC), which is 1.8 mi away (3 minutes by car).

Can I book a room with a balcony at Santa Cruz Village Hotel?

Yes, every guestroom at Santa Cruz Village Hotel comes with a balcony with some featuring city views.

Santa Cruz Village Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 68 out of 100 reviews
Rating 8 - Good. 28 out of 100 reviews
Rating 6 - Okay. 4 out of 100 reviews
Rating 4 - Poor. 0 out of 100 reviews
Rating 2 - Terrible. 0 out of 100 reviews

9.4/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything from the room to all the staff
Stayed 4 nights in Feb 2024

10/10 Excellent

Rebecca Naomi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great weeks stay. Breakfast was large and lots of choice. Staff very friendly and helpful. The hotel was very clean. There was a bus stop one minute away to get to the city or other areas and very efficient and reasonable. They run quite late. there is an express bus to Funchal that misses all the little stops that is worth knowing about as it's only 20 minutes. Pool was clean, although not heated so couldn't utilise it as much as I had hoped to, although I imagine most of the year it's not needed. Great views of the planes too. Would highly recommend.
Stayed 7 nights in Feb 2024

10/10 Excellent

Bjoern

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Vicky

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property!
Stayed 3 nights in Dec 2023

10/10 Excellent

cesar

Liked: Cleanliness, staff & service, property conditions & facilities
Apenas fiquei por tres dias mas adorei. Toda a staff foi adoravel
Stayed 3 nights in Nov 2023

10/10 Excellent

RICHARD

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Susan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was close to the local amenities and transport. Hotel was lovely and clean and the hotel library had a beautiful cave with plants. The coffee was awful but there was a nice cafe next door
Stayed 7 nights in Feb 2023

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities

Clean and Convenient Hotel

Very convenient for the airport, good breakfast. Easy walk into town which was pretty quiet.
Stayed 2 nights in Mar 2023

10/10 Excellent

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel for the money and very convenient to the airport. Enjoyed the included breakfast too.
Stayed 1 night in Mar 2023

10/10 Excellent

Charlene

Stayed 4 nights in Feb 2023

10/10 Excellent

Marcio

Liked: Staff & service, amenities, property conditions & facilities

10/10 Excellent

Kestutis

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2022

10/10 Excellent

Lesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Modern and clean, close to airport

Great for an overnight stay near the airport.
Stayed 1 night in Feb 2022

8/10 Good

Megan, Telford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff. Good location for exploring the island by car.
Stayed 4 nights in Dec 2021

8/10 Good

Adrian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great

Really great staff, great location, quite a nice location. They even provided a very-early breakfast for an early flight and took care to receive our luggage after the airline lost it.
Stayed 1 night in May 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed in September and the service was faultless however this time it wasn’t as good. This may have been due to Covid or the time of year but the difference was noticeable. It’s still a lovely, friendly hotel however not the 10/10 it was earlier in the year
Stayed 12 nights in Dec 2020

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weather was a pleasant 22/23 degrees at the end which is appreciated at this time of year. Hotel was clean and and staff were very helpful. Hotel is 2 min,s walk to the town and its restaurants and bars which were excellent and very inexpensive.
Stayed 5 nights in Oct 2020

10/10 Excellent

Verified traveler

Stayed 1 night in Oct 2020

8/10 Good

Verified traveler

Stayed 1 night in Sep 2020

10/10 Excellent

Mário

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Confortable new hotel with great staff

The hotel is very nice ,location is nice,2 mns walking from the ocean and from some great restaurants and coffees.Very near a highway but room/windows have double glass so its really not noisy , it seems to be new and its confortable and very clean , it has for free, for guests use, parking ,pool and gym... The staff was really very welcoming and helpfull ...Good breakfast with quality ingredients and on the check out day and because i had to leave the hotel at 5am the staff had some food prepared so that i could eat before flying .
Stayed 2 nights in Jul 2020

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed for just one night. The reception people were very good particularly Sean who was incredibly helpful and even came out to us in the car when leaving to offer help for our journey
Stayed 1 night in Mar 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All average...............................................................
Stayed 4 nights in Dec 2019

10/10 Excellent

Mary, Nashville, TN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room and bathroom was large and clean. It was quiet and very comfortable. We had good parking the basement, and the breakfast (included with our room) was excellent. It included a wide variety of items - fruits, numerous pastries, omelets or eggs cooked to order, etc. We would definitely stay there again.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were excellent throughout our stay made us feel welcomed and gave great advise on where to go for days out.
Stayed 11 nights in Jul 2019