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Hotel Arenal

3.5 star property
Hotel with 2 outdoor swimming pools, steps from Arenal Park

Choose dates to view prices

Photo gallery for Hotel Arenal

Porch
Suite | Minibar, in-room safe, desk, laptop workspace
View from property
Lobby sitting area
Reception

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Spa
  • Bar
  • Gym
  • Breakfast included
  • Room service

Explore the area

Map
Calle Beni # 340, Santa Cruz
  • Plaza 24 de Septiembre
    ‪6 min walk‬
  • Santa Cruz Zoo
    ‪4 min drive‬
  • Ventura Mall
    ‪5 min drive‬
  • Santa Cruz (VVI-Viru Viru Intl.)
    ‪23 min drive‬

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Room options

View all photos for Double Room

Double Room | Minibar, in-room safe, desk, laptop workspace

Double Room

  • 194 sq ft
  • Sleeps 3
  • 1 Queen Bed OR 2 Queen Beds

View all photos for Suite individual

Minibar, in-room safe, desk, laptop workspace

Suite individual

  • 323 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite

Minibar, in-room safe, desk, laptop workspace

Suite

  • 323 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Single Room

Minibar, in-room safe, desk, laptop workspace

Single Room

  • 194 sq ft
  • Sleeps 2
  • 1 Queen Bed

About the neighborhood

Santa Cruz

Hotel Arenal places you next to Arenal Park and within a 5-minute walk of other popular sights like Ethno-folkloric Museum. This 53-room, 3.5-star hotel welcomes guests with 2 outdoor pools, free breakfast, and free self parking.

What's nearby

  • Plaza 24 de Septiembre - 6 min walk - 0.4 miles
  • San Lorenzo Cathedral - 8 min walk - 0.5 miles
  • Artecampo - 17 min walk - 1.0 mile
  • Santa Cruz Zoo - 4 min drive - 1.6 miles
  • Ventura Mall - 5 min drive - 2.6 miles

Getting around

  • Santa Cruz de la Sierra Station - 11 min drive
  • Santa Cruz (VVI-Viru Viru Intl.) - 27 min drive

Restaurants

  • ‪The Irish Pub - ‬5 min walk
  • ‪Marguerita Pizza - ‬6 min walk
  • ‪La Chapu - centro - ‬3 min walk
  • ‪Noi Pizzería - ‬5 min walk
  • ‪La Creperie - ‬3 min walk

About this property

Hotel Arenal

Hotel with 2 outdoor swimming pools, steps from Arenal Park
Guests staying at Hotel Arenal enjoy access to 2 outdoor pools, a gym, and a sauna. There's free parking, and an airport shuttle (available 24 hours) for USD 15.00 per person one-way. The front desk is staffed 24/7 to help with securing valuables, concierge services, and dry cleaning/laundry. Additional amenities include free WiFi in public areas, a conference center, and a 24-hour business center.
Flat-screen TVs come with cable channels. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Minibars, free local calls, and safes are other standard amenities.
2 outdoor swimming pools are on site along with a sauna and a fitness center.
Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

Languages

English, Spanish

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8.6 out of 10, Excellent, 17 reviews
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The price is $37
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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free full breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant

Things to do

  • 2 outdoor pools
  • Gym
  • Sauna
  • Steam room

Family friendly

  • 2 outdoor pools
  • In-room crib
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Conference center
  • Meeting room

Outdoors

  • Pool loungers
  • Terrace

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Free local calls
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • One child 6 years old or younger stays free when using existing bedding
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

  • You may be asked to pay the following charges at the property: Bolivia value-added tax (13%). Nonresident travelers who present a valid passport and tourist visa may be exempt from value-added tax (13%).

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: USD 15.00 per person (one-way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 2:00 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • No rollaway or extra beds are available.

Property is also known as

Arenal Santa Cruz
Hotel Arenal Santa Cruz
Hotel Arenal Hotel
Hotel Arenal Santa Cruz
Hotel Arenal Hotel Santa Cruz

Frequently asked questions

What's there to do near Hotel Arenal?

This hotel is located in Santa Cruz, just steps from Arenal Park and Ethno-folkloric Museum, and within a short walk of Plaza 24 de Septiembre. You'll also find San Lorenzo Cathedral and La Recova Artisan Walk less than a mile away.

How much does it cost to stay at Hotel Arenal?

As of Jun 1, 2025, prices found for a 1-night stay for 2 adults at Hotel Arenal on Jun 11, 2025 start from $62.91, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there parking available at Hotel Arenal?

Yes, self parking is offered for free at the hotel.

Is a spa located at Hotel Arenal?

Spa services at the hotel include massages.

Does Hotel Arenal include a casino at the property?

No, Hotel Arenal doesn't have a casino.

Will I find an indoor pool at Hotel Arenal?

No, this hotel doesn't have an indoor pool; however, there are 2 outdoor pools.

What amenities will couples enjoy at Hotel Arenal?

There are plenty of amenities for couples at this hotel, including 2 outdoor pools, a poolside bar, and a restaurant.

Are there hot tubs at Hotel Arenal?

No, but guests can enjoy a steam room at this hotel.

Does Hotel Arenal feature a restaurant that includes a breakfast menu?

Yes, Hotel Arenal serves free full breakfasts each morning from its restaurant.

Does Hotel Arenal allow pets to stay free of charge?

No, pets and service animals aren't allowed at Hotel Arenal.

Are there connecting rooms at Hotel Arenal?

No, this hotel doesn't feature connecting guestrooms.

What is the closest airport to Hotel Arenal?

The closest major airport to Hotel Arenal is Santa Cruz (VVI-Viru Viru Intl.), which is 10.4 mi away (27 minutes by car).

Are there rooms with balconies that I can book at Hotel Arenal?

Yes, some guestrooms at Hotel Arenal offer a balcony.

Hotel Arenal Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 19 out of 57 reviews
Rating 8 - Good. 20 out of 57 reviews
Rating 6 - Okay. 7 out of 57 reviews
Rating 4 - Poor. 5 out of 57 reviews
Rating 2 - Terrible. 6 out of 57 reviews

7.6/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Leon

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t consume anything in the fridge or use what is provided for you in the room. They will charge you in dollars at an inflated price. Also check the math. They mark up everything.
Stayed 2 nights in Oct 2024

10/10 Excellent

Gloria

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like very much the attention and the instally
Stayed 1 night in Aug 2022

8/10 Good

Marco A.

Business traveler
Liked: Cleanliness, staff & service

Good hotel

Good hotel, only needs get more modern.
Stayed 2 nights in Jan 2022

10/10 Excellent

Suchkov

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice friendly, excellent service.
Stayed 1 night in Nov 2021

6/10 Okay

Marco

It’s an okish hotel

The hotel was so so not the best not the worst but definitely seem better
Stayed 1 night in Dec 2020

8/10 Good

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfort stay and nice staff

We spent one night in this hotel. the location is really good. just few block from the major plaza. the staff are friendly.
Stayed 1 night in Dec 2020

10/10 Excellent

Julie, Mississauga, Ontario, Canada

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am from Ontario Canada. I wasen’t sure what to expect but this Hotel and Staff exceeded my expectation. They were kind, respectful and friendly. I Loved my Stay. Breakfast was delicious everyday! Even with little misunderstanding, the staff was very respectful and with discretion. Thank you for an amazing four days. Unfortunately, had to leave early because of Coronavirus border closures. I will def go back.
Stayed 7 nights in Mar 2020

8/10 Good

Pavol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel Arenal

I came to the hotel early at 09:00 and I asked the lady at the reception how much would cost early chcek in. She told me 30 dollars and I said, you want 30 dollars for 5 hours early check i? So then she changed it to 20 dollars. I paid because I traveled whole night from Suckre. I never got reciept for 140 Bolivanos. The room was nice and clean. The breakfast room was full of flies and the were all over the food which was uncovered on the table. When I booked the hotel, i noticed that they have a shuttle service to the airport. Then I had to pay 80 Bolivanos for the hotel taxi. They should not advertise shuttle service to the airport or mark it that this service is available but you have to pay.
Stayed 2 nights in Jan 2020

2/10 Terrible

Verified traveler

Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location downtown, close to the main plaza and the restaurant strip, as well as easy to drive out of town north to e.g. Buena Vista. Hotel has great swimming pool deck to relax when it's hot during the day, and has parking if you have a rental car. Staff is very friendly and helpful, and breakfast is extensive and good quality.
Stayed 3 nights in Apr 2019

8/10 Good

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was super friendly and helpful. Breakfast was incredibly delicious with an assortment of fresh fruit, juices, pastries, eggs, breads, local cheese and much more.
Stayed 1 night in Dec 2018

10/10 Excellent

Hector, Colombia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

10/10 Excellent

Sebastien, Montreal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place, clean rooms, great pool and great breakfast! Would come back here anytime.
Stayed 1 night in Oct 2018

8/10 Good

Nelson

Very good
Stayed 1 night in Sep 2018

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good experience for a one night stand. Staff very nice and good breakfast Excellent ratio quality/price
Stayed 1 night in Sep 2018

4/10 Poor

Diana, London

Disliked: Cleanliness, property conditions & facilities

Expect to be ripped off

Very disappointed, the toilet had a leak, the bath wasn't very clean, the sauna wasn't working and we were charged $30 dollars in order to get a refund because by mistake we paid twice. I so don't recommend it.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort

nice hotal close to the main square

Good place to stay with excllent service and personnel. Electrical installation needs to be improved but overall its an excellent hotel with a good family administration and price.

8/10 Good

Verified traveler

Liked: Staff & service, room comfort

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort

Hotel Stars

I can not understand who decide Hotel Rates, but whoever assigned 4 stars to Hotel Arenal made a terrible mistake, ruined bathroom curtains, pillows hard as concrete, wifi worked ok. THis Hotel could be a nice 2 star Hotel and I would be your choice

4/10 Poor

Trond, La Paz

Liked: Staff & service
Disliked: Property conditions & facilities

Old hotel without sufficient renovation

This is supposed to be a 4-star hotel, but that is at least one star too much. The hotel gives the impression of old, because the intents of renovation have not given it a modern look. The rooms lack style and the wardrobes are terrible. The breakfast is very simple for a 4-star. The so-called gym has only three machines and no AC, so even in early morning it is too hot. Finally, the area where the hotel is situated is not recommended for walking outside, and be especially careful at night.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will never stay there again

I stayed there because it was rated as excellent. I don't know how anyone can rate this hotel as excellent. The hotel is very old and not well conserved. Cleaning lady only made the bed and changed towels but didn't do any cleaning at all. Floors were disgusting and all sofas and chairs in the hotel were not only deteriorated but not clean at all. Never will ever consider staying there again. Only good thing I can say is that people at the front desk were very kind.

8/10 Good

George, Santiago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good and cheap for business

Centrally situated. Big rooms. Excellent food flavor. Big variety for breakfast. Need more attention to some maintenance details.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

good for overnight stay

This is a modern hotel in downtown area relatively close to restaurants, supermarket and nightlife. my room had a jacuzzi tub and a limited view of the city to the west. the breakfast was excellent, much like a brasilian cafe da manha instead of a spanish-latin america instant coffee/dry toast affair you find fresh brewed coffee with hot milk, fresh fruit juices, fresh tropical fruits, breads and cheeses and sliced ham, yogurt, cereal, boiled eggs with option of ordering eggs any style. it is expensive for bolivia. wi-fi in the room costs quite a bit, but there is a computer in the lobby available for free to guests. for an overnight stay it is a comfortable stop. for longer term there are more authentic bolivian options available at less cost.

2/10 Terrible

Brenda, London UK

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not impressed

On check in they were more intent on whether I was going to pay than providing service. They seemed to think that was more important and were fairly aggressive about the whole matter. I was trying to check whether I needed to pay with the card I had made the reservation with, but they didn´t seem to follow that, so the whole experience was unnecessarily irritating. The hotel is over priced for what it is, I had scruffy room, fortunately I was only staying a few hours. Didn´t like the hotel at all and I have stayed in hundreds in my lifetime and this is probably the worst.

10/10 Excellent

Felipe

Liked: Staff & service, property conditions & facilities, room comfort

Bom Hotel

Boa localização, quartos grandes e equipe simpática. O Café da manhã é simples. Existem supermercados próximos, feira de rua e todos os pontos turísticos do centro podem ser visitados andando a pé. No geral atendeu minhas expectativas.
Stayed 4 nights in May 2024

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