8/10 Bueno
Cliente verificado
24 jun. 2025
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Beautiful area but service could be warmer
Bagno Vignoni was a wonderful surprise, a peaceful, charming town with beautiful hilltop views and a great selection of restaurants within walking distance. The location is truly a hidden gem.
Our room was spacious, clean, and had the most comfortable mattress of our entire 2-week trip. We slept very well! However, the ceiling was not soundproof, and we could clearly hear people walking above us, which disrupted the peace at times especially late at night when we were trying to sleep.
We had a small issue when a housekeeper accidentally broke a wine bottle we had stored in the shared fridge. While they did inform us, there was no gesture offered, which felt a bit disappointing. You would think they could give us a free drink at their bar or something to compensate. We just got a sorry this happened...
The staff didn't feel particularly welcoming in person. Unlike other places we stayed in Italy, no one took the time to explain the area, offer suggestions, or even show us a map. They were responsive over WhatsApp, but the lack of warmth or personal touch was noticeable.
We didn’t try the hotel restaurant, as the fixed menu didn’t suit our tastes.
Despite this, we would still highly recommend staying here for the location, comfort, and the charm of Bagno Vignoni, just know that the service may be a bit more hands-off than elsewhere. If they improve this, they would be a perfect place!
Cliente verificado
Se hospedó 3 noches en junio de 2025