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Hotel Zaraya

3.0 star property
Hotel in San José de Cúcuta with free breakfast and a 24-hour front desk

Choose dates to view prices

Photo gallery for Hotel Zaraya

Outdoor pool
Front of property
Standard Triple Room | Minibar, desk, iron/ironing board, free WiFi
Front of property
Breakfast, lunch, dinner served; international cuisine

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Bar
  • Pet friendly
  • Room service
  • Breakfast included
  • Parking included

Explore the area

View in a map
Calle 11 #2-40, San José de Cúcuta, Norte de Santander, 540006
  • Place, Gobernación Norte de Santander
    ‪5 min walk‬
  • Place, Ventura Plaza Commercial Center
    ‪8 min walk‬
  • Place, General Santander Stadium
    ‪12 min walk‬
  • Airport, Cucuta (CUC-Camilo Daza Intl.)
    ‪7 min drive‬

Room options

View all photos for Standard Triple Room

Standard Triple Room | Minibar, desk, iron/ironing board, free WiFi

Standard Triple Room

8.0 out of 10
Very good
(1 review)
  • City view
  • Sleeps 3
  • 3 Twin Beds OR 1 Double Bed and 1 Twin Bed

View all photos for Standard Double Room

Standard Double Room | Minibar, desk, iron/ironing board, free WiFi

Standard Double Room

9.6 out of 10
Exceptional
(4 reviews)
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Quadruple Room

Standard Quadruple Room | Minibar, desk, iron/ironing board, free WiFi

Standard Quadruple Room

  • City view
  • Sleeps 4
  • 4 Twin Beds

View all photos for Junior Room

Junior Room | Minibar, desk, iron/ironing board, free WiFi

Junior Room

10.0 out of 10
Exceptional
(1 review)
  • City view
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Elite Room

Elite Room | Minibar, desk, iron/ironing board, free WiFi

Elite Room

8.0 out of 10
Very good
(1 review)
  • City view
  • Sleeps 5
  • 1 Double Bed, 1 Twin Bed and 1 Large Twin Bed

View all photos for Quadruple Suite Junior

Minibar, desk, iron/ironing board, free WiFi

Quadruple Suite Junior

  • 215 sq ft
  • Sleeps 4

View all photos for Quadruple Room

Minibar, desk, iron/ironing board, free WiFi

Quadruple Room

  • 182 sq ft
  • Sleeps 4

View all photos for Suite

Minibar, desk, iron/ironing board, free WiFi

Suite

  • 215 sq ft
  • Sleeps 5

View all photos for Double Room Standard

Minibar, desk, iron/ironing board, free WiFi

Double Room Standard

10.0 out of 10
Exceptional
(2 reviews)
  • 182 sq ft
  • Sleeps 2

View all photos for Triple Room

Minibar, desk, iron/ironing board, free WiFi

Triple Room

10.0 out of 10
Exceptional
(1 review)
  • 182 sq ft
  • Sleeps 3

About the neighborhood

San José de Cúcuta

Hotel Zaraya places you next to Colon Park and within a 5-minute walk of San Jose Cathedral. This 29-room, 3-star hotel has conveniences like an outdoor pool, free in-room WiFi, and free self parking.

What's nearby

  • Colon Park - 3 min walk - 0.2 miles
  • Gobernación Norte de Santander - 5 min walk - 0.3 miles
  • San Jose Cathedral - 5 min walk - 0.3 miles
  • Ventura Plaza Commercial Center - 8 min walk - 0.5 miles
  • General Santander Stadium - 12 min walk - 0.7 miles

Getting around

  • Cucuta (CUC-Camilo Daza Intl.) - 6 min drive

Restaurants

  • ‪Frisby - ‬5 min walk
  • ‪Kokoriko - ‬7 min walk
  • ‪Old Barr - ‬6 min walk
  • ‪Sándwich Qbano - ‬7 min walk
  • ‪Pocho Pasteles - ‬4 min walk

About this property

Hotel Zaraya

Hotel in San José de Cúcuta with free breakfast and a 24-hour front desk
At Hotel Zaraya, guests have access to an outdoor pool, free WiFi in public areas, and a business center. There's free parking if you drive. The 24-hour front desk has staff standing by to help with luggage storage and concierge services. Additional amenities include a meeting room, a terrace, and laundry facilities.
Guests can expect free WiFi and flat-screen TVs with cable channels. Other standard amenities include washers/dryers, refrigerators, and minibars.
Recreational amenities at the hotel include an outdoor pool.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free English breakfast available daily 6:30 AM to 9:30 AM
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Toro Gallo

Things to do

  • Outdoor pool

Family friendly

  • In-room refrigerator
  • In-room washer/dryer
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting room

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 2 buildings
  • 3 floors
  • Ballroom
  • Banquet hall
  • Built in 2001
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Washer/dryer

Policies

Check-in

Check-in time starts at 3 PM
Minimum check-in age: 18

Check-out

Check-out before 1:00 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property welcomes pets for free
  • Dogs and cats only
  • 1 total (55 lbs is the maximum weight per pet)
  • Service animals exempt from fees

Children and extra beds

  • One child 3 years old or younger stays free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
  • Check-in: 3 PM
  • Check-out: 1:00 PM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.

Additional information about polices, regulations, and more:

  • Visitors traveling with a child may be required by the property to present the following documents: At check-in, parents traveling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Columbian citizens). If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be obligated to present a notarized consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Hotel Zaraya Cucuta
Hotel Zaraya San José de Cúcuta
Zaraya San José de Cúcuta
Hotel Hotel Zaraya San José de Cúcuta
San José de Cúcuta Hotel Zaraya Hotel
Hotel Hotel Zaraya
Zaraya
Zaraya San Jose De Cucuta
Hotel Zaraya Hotel
Hotel Zaraya San José de Cúcuta
Hotel Zaraya Hotel San José de Cúcuta

Frequently asked questions

Is a free cancellation option available at Hotel Zaraya?

Hotel Zaraya offers free cancellation on some room rates. For additional details, look at the cancellation policy on Orbitz.

What's there to see around Hotel Zaraya?

This hotel is located in San José de Cúcuta, just steps from Colon Park and Cucuta Museum of Culture, and within a short walk of Ventura Plaza Commercial Center. You'll also find General Santander Stadium and Banco de la Republica Cultural Area less than a mile away.

Will I be able to park at Hotel Zaraya?

Yes, self parking is offered for free at the hotel.

Does Hotel Zaraya have a casino at the property?

No, Hotel Zaraya doesn't have a casino.

Is there an indoor pool at Hotel Zaraya?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What do couples enjoy most about Hotel Zaraya?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a bar, and a restaurant.

Does Hotel Zaraya have a hot tub?

No, there isn't a spa tub at this hotel.

Does Hotel Zaraya feature a restaurant that includes a breakfast menu?

Yes, Hotel Zaraya serves free English breakfast at Toro Gallo each morning.

Does Hotel Zaraya allow pets to stay for free?

Yes, cats and dogs can stay for free at Hotel Zaraya.

Are there connecting rooms at Hotel Zaraya?

No, there aren't connecting guestrooms at this hotel.

Where is the closest airport to Hotel Zaraya?

The closest major airport to Hotel Zaraya is Cucuta (CUC-Camilo Daza Intl.), which is 3.7 mi away (6 minutes by car).

Can I book a room with a balcony at Hotel Zaraya?

No, at Hotel Zaraya, there aren't any guestrooms that list a balcony.

Reviews

Hotel Zaraya Reviews

9.0

Wonderful

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness
Rating 10 - Excellent. 41 out of 62 reviews
Rating 8 - Good. 15 out of 62 reviews
Rating 6 - Okay. 4 out of 62 reviews
Rating 4 - Poor. 0 out of 62 reviews
Rating 2 - Terrible. 2 out of 62 reviews

Reviews

10/10 Excellent

DANIEL

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very very nice

Very good hotel, clean, excellent service... it was a 3-day stay, very peaceful and safe, I would always come back. I'm already part of the Hotel Zaraya family... good food... and first-class service... Danny Legro
Stayed 2 nights in Jun 2025

10/10 Excellent

Yonny

Stayed 1 night in Sep 2024

10/10 Excellent

Maria Elena

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good experience

Nice clean hotel with friendly people. I would recommend it.
Stayed 8 nights in Jul 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2024

10/10 Excellent

Matilde

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My sisters love this hotel.
Stayed 1 night in Feb 2024

10/10 Excellent

Matilde

Liked: Staff & service, amenities, property conditions & facilities
My sisters used this hotel every time they go to Cucuta. They always have a great time there and always talk about how fabulous the staff are with them.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jan 2020

10/10 Excellent

Daniel, Baltimore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located near shops, restaurants and shopping mall. It is easy to walk to many of the suggested tourist sites in the city.
Stayed 4 nights in Sep 2019

10/10 Excellent

William, Pa USA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like that hotel have indoor open ceiling pool,and the water nice with for the weather
Stayed 5 nights in Sep 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The only real problem was the staff lack of willingness to help and to provide a good service. I didn’t use it. I paid for my sisters from Venezuela to stayed one night. I wonder if the fact they were from an embattled country was the issue with their treatment. They told me to never get this hotel again.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Feb 2019

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice but breakfast

Stayed 2 nights in May 2018

8/10 Good

swayne.zr, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place close to downtown

I did a reservation for my parents! They love the place. Staff super helful and friendly. Owner always there helping out!! A give them 5out of 5! The only thing is they do not accept payment trough gateway. So if you do it for someone else. You better call the hotel days in advance...
Stayed 2 nights in Nov 2017

10/10 Excellent

Pipe, Bogota

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

nice hotel. Basic needs but extremely clean

very comfortable rooms. Very clean. Breakfast included was good.

10/10 Excellent

Silvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Ronier José

Liked: Cleanliness, staff & service, property conditions & facilities
Deben extender la hora de desayuno
Stayed 1 night in Jul 2025

10/10 Excellent

Mccoam, Novomoscovsk

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Todo estuvo bien rápido ya esperaban mi presencia
Stayed 3 nights in May 2025

10/10 Excellent

Marcos

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Nelson

Stayed 6 nights in Mar 2025

10/10 Excellent

rommel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

6/10 Okay

Adriana

Business traveler
Disliked: Cleanliness, staff & service
Stayed 1 night in Jan 2025

10/10 Excellent

Arley

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Si quieres algo BBB este es el lugar un icono de Cúcuta
Stayed 7 nights in Nov 2024

8/10 Good

OMAR ALEXIS

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Estadia en Hotel Zaraya, buena atención,

Bueno estuvo satisfectorio lo que nos falto fue algo de comunicación, no sabiamos que podiamos pedir agua para tomar en las habitaciones, solo consumiamos en la noche y dia las que estaban en los cuartos, el cuarto que nos toco el baño esta mal edificicado, no se que tipo de arquitecto pudo idear esto?
Stayed 5 nights in Oct 2024

10/10 Excellent

rommel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente

Excelente como siempre muy atentos
Stayed 1 night in Oct 2024

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