Hotel Terrazas de la Candelaria

3.0 star property
Family-friendly hotel with 2 restaurants and a full-service spa

Choose dates to view prices

Photo gallery for Hotel Terrazas de la Candelaria

Outdoor spa tub
Front of property
Outdoor spa tub
Lobby sitting area
Deluxe Quadruple Room, 1 Bedroom, Balcony, Mountain View | Cribs/infant beds, free WiFi

Reviews

6.8 out of 10

Popular amenities

  • Gym
  • Bar
  • Spa
  • Breakfast included
  • Pet friendly
  • Room service

Explore the area

Map
Km 1 Via San Gil Bucaramanga, Mogotes, San Gil, Santander, 684031
  • Parque Gallineral
    ‪2 min drive‬
  • El Puente Shopping Center
    ‪3 min drive‬
  • San Gil Cathedral
    ‪4 min drive‬

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Room options

Deluxe Double Room, 1 King Bed, Private Bathroom, Mountain View

  • 237 sq ft
  • Mountain view
  • Sleeps 2
  • 1 King Bed

Deluxe Quadruple Room, 1 Bedroom, Balcony, Mountain View

  • 323 sq ft
  • Mountain view
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

Economy Quadruple Room, Mountain View

  • 269 sq ft
  • Mountain view
  • Sleeps 4
  • 1 Queen Bed and 1 Twin Bunk Bed

Double Room

  • 215 sq ft
  • Mountain view
  • Sleeps 2
  • 1 Double Bed

Deluxe Triple Room, 1 Bedroom, Private Bathroom, Mountain View

  • 269 sq ft
  • Mountain view
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

Economy Double Room, 1 Double Bed, Mountain View

  • 215 sq ft
  • Mountain view
  • Sleeps 2
  • 1 Double Bed

Family Room, 1 Bedroom, Refrigerator, Mountain View

  • 377 sq ft
  • Mountain view
  • Sleeps 5
  • 1 Double Bed and 3 Twin Beds

Room

  • 269 sq ft
  • Mountain view
  • Sleeps 5
  • 2 Double Beds OR 1 Twin Bed

Quadruple Room

  • 269 sq ft
  • Mountain view
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

Triple Room

  • 215 sq ft
  • Mountain view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

About the neighborhood

San Gil

Hotel Terrazas de la Candelaria places you within 2 miles (3 km) of Parque Gallineral and Gallineral Natural Park. This 33-room, 3-star hotel has 2 restaurants along with conveniences like a full-service spa and an outdoor pool.

What's nearby

  • Parque Gallineral - 2 min drive - 1.3 miles
  • Gallineral Natural Park - 3 min drive - 1.3 miles
  • El Puente Shopping Center - 3 min drive - 1.8 miles
  • San Gil Cathedral - 4 min drive - 2.0 miles
  • Hill of the Cross - 4 min drive - 2.2 miles

Getting around

  • Bucaramanga (BGA-Palonegro Intl.) - 97 min drive

Restaurants

  • ‪Parque Gallineral - ‬2 min drive
  • ‪Restaurante Pozo Azul - ‬7 min walk
  • ‪Mega Lesa - ‬4 min drive
  • ‪Chicken Kronch - ‬4 min drive
  • ‪Chorizos Doña Eustaquia - ‬2 min drive

About this property

Hotel Terrazas de la Candelaria

Family-friendly hotel with 2 restaurants and a full-service spa
Hotel Terrazas de la Candelaria features a full-service spa, an outdoor pool, and a children's pool. Free valet and self parking are available—or if you're not driving, take the shuttle from the hotel to the airport (available on request) for COP 300000 per vehicle. The 24-hour front desk has staff standing by to help with securing valuables, tours or tickets, and luggage storage. Other amenities at this spa hotel include a gym, a steam room, and free WiFi in public areas.
18-inch TVs are available for entertainment, and guests can stay connected with free WiFi. Washers/dryers, private yards, and free long-distance calls are also standard.
An outdoor pool and a children's pool are on site. Other recreational amenities include a health club and a steam room.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages.

Languages

Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free offsite parking
  • Airport drop-off shuttle (surcharge) on request
  • Area shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site
  • Free RV/bus/truck parking on site

Food and drink

  • Free breakfast available daily 7:00 AM to 9:30 AM
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Carbon de Palo

Things to do

  • Children's pool
  • Full-service spa
  • Health club
  • Hiking/biking trails
  • Outdoor pool
  • Outdoor pool (guest access)
  • Shopping
  • Steam room
  • TV in common areas

Family friendly

  • Children's pool
  • Crib (surcharge)
  • Grocery/convenience store
  • In-room babysitting (surcharge)
  • In-room washer/dryer
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared refrigerator

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 1,184 square feet of conference space
  • 24-hour business center
  • Meeting rooms

Outdoors

  • Garden
  • In the mountains
  • Picnic area
  • Pool loungers
  • Terrace

Full-service spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 2 floors
  • Banquet hall
  • Built in 2009
  • Colonial architecture
  • Designated smoking areas

Room amenities

Bedroom

  • Crib (surcharge)

Bathroom

  • Bathrobes
  • Private bathroom
  • Shower

Entertainment

  • 18-inch TV

Food and drink

  • Late-night room service

More

  • Access via exterior corridors
  • Free local calls
  • Free long-distance calls
  • Phone
  • Portable fan
  • Washer/dryer

Policies

Check-in

Check-in time starts at 3 PM

Check-out

Check-out before 1 PM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property welcomes pets for COP 50000 per pet, per stay
  • Dogs and cats only
  • 2 total (44 lbs is the maximum weight per pet)

Children and extra beds

  • One child 2 years old or younger stays free when using existing bedding (children may not be eligible for free breakfast)
  • Cribs/infant beds are available for COP 35000.0 per night

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: COP 300000 per vehicle
  • Pet fee: COP 50000 per pet, per stay
  • Crib (infant bed) fee: COP 35000.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3 PM
  • Check-out: 1 PM
The front desk is open 24 hours a day. For convenient departures, you can take advantage of the airport drop-off service (fees apply). Driving? This property offers free self parking, along with free RV, bus, and truck parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards.

Additional information about polices, regulations, and more:

  • Visitors traveling with a child may be required by the property to present the following documents: At check-in, parents traveling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Columbian citizens). If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be obligated to present a notarized consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Pool access available from 9 AM to midnight.
  • Reservations need to be made in advance for massage services. Contact the hotel at the phone number listed on your booking confirmation.
  • There are no elevators.
  • No rollaway or extra beds are available.

Property is also known as

Hotel Terrazas de la Candelaria
Hotel Terrazas de la Candelaria San Gil
Terrazas de la Candelaria
Terrazas de la Candelaria San Gil
Hotel Terrazas Candelaria San Gil
Hotel Terrazas Candelaria
Terrazas Candelaria San Gil
Terrazas Candelaria
Terrazas La Candelaria San Gil
Hotel Terrazas de la Candelaria Hotel
Hotel Terrazas de la Candelaria San Gil
Hotel Terrazas de la Candelaria Hotel San Gil

Frequently asked questions

Is a free cancellation option available at Hotel Terrazas de la Candelaria?

Hotel Terrazas de la Candelaria provides free cancellation on select room rates. For additional details, look at the cancellation policy on our site.

What can I see around Hotel Terrazas de la Candelaria?

This hotel is located in San Gil, close to Parque Gallineral, El Puente Shopping Center, and Balneario Pescaderito. You'll also find San Gil Cathedral and Hill of the Cross within a short drive.

Will I be able to park at Hotel Terrazas de la Candelaria?

Yes, valet parking and self parking are offered for free at the hotel. Free RV/bus/truck parking is also available for guests.

Is there a spa at Hotel Terrazas de la Candelaria?

There is a full-service spa available for guests to enjoy and services include massages.

Does Hotel Terrazas de la Candelaria include a casino?

No, Hotel Terrazas de la Candelaria doesn't have a casino.

Will I find an indoor pool at Hotel Terrazas de la Candelaria?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 9 AM and midnight.

Is Hotel Terrazas de la Candelaria good for couples?

There are many amenities for couples at this hotel, including in-room massages as well as an outdoor pool and a poolside bar.

Does Hotel Terrazas de la Candelaria have a hot tub?

No, but this hotel does have a steam room.

Does Hotel Terrazas de la Candelaria feature a restaurant that includes a breakfast menu?

Yes, Hotel Terrazas de la Candelaria has 2 restaurants, and serves free breakfast each morning.

Will Hotel Terrazas de la Candelaria allow pets to stay for free?

Although they can't stay for free, cats and dogs are welcome at Hotel Terrazas de la Candelaria for a fee of COP 50000 per pet, per stay.

Are there connecting rooms at Hotel Terrazas de la Candelaria?

No, there aren't connecting guestrooms at this hotel.

Can I book a room with a balcony at Hotel Terrazas de la Candelaria?

Yes, some guestrooms at Hotel Terrazas de la Candelaria offer a balcony and may feature mountain views.

Does Hotel Terrazas de la Candelaria offer wedding services?

If wedding bells are in your future, take advantage of the wedding venue at Hotel Terrazas de la Candelaria.

Hotel Terrazas de la Candelaria Reviews

Reviews

6.8
Rating 10 - Excellent. 4 out of 26 reviews
Rating 8 - Good. 11 out of 26 reviews
Rating 6 - Okay. 3 out of 26 reviews
Rating 4 - Poor. 6 out of 26 reviews
Rating 2 - Terrible. 2 out of 26 reviews

7.2/10

Cleanliness

7.4/10

Staff & service

6.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Think twice if you are booking here!

I reserved a room at hotel Terrazas for a couple of nights as a wedding present for my cousin. The hotel looked beautiful on the photos, with lots on well-kept landscaping, vibrant colors and very picturesque. I was completely embarrassed when he called to share the truth about this place. The humidity in the rooms was unbearable to the point that he was getting an asthma attack, and he has never suffered from any respiratory issues in his life. Not just that but they were afraid that if they open their luggage the bugs would jump in. I thought he was kidding until he sent me the photo of a spider that seemed as large as my hand! My cousin complaint to the front desk and they did moved them to a less humid room. I exchanged several emails with the hotel personnel, telling them of the unpleasant experience. Their argument was that it was a “Hotel Campestre” (countryside hotel) and that explained the humidity and bugs. At the end and after many emails back and forth we did make partial payment for the first night. The story does have a happy ending. My cousin found an absolutely gorgeous, clean and bug-less hotel called Hotel Muchuelo for half the price.

4/10 Poor

susan, san francisco, ca

Disliked: Cleanliness, staff & service, property conditions & facilities

Much too far out of town and road's not walkable

Ultimately we left three nights early, even though we had to pay for the whole time! We checked in and they gave us a terrible room that was dank and smelled of mildew and had absolutely NO view although the hotel was completely empty! We asked to move and after what seemed to take forever! Finally we got a less mildews room with a view and also a broken shower head and torn shower curtain. You are right across from the incline on the freeway and hear trucks downshifting all night.

8/10 Good

Jenny Juliana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recomendado pero lleven vehículo

El hotel es algo retirado, mejor si tienes vehículo. Desayuno muy rico, personal amable y presto a ayudarnos en nuestro evento.
Stayed 3 nights in May 2018

8/10 Good

SIGIFREDO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Ignacio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Estuvimos en el VIP room. El servicio muy bueno, la vista hermosa,la comida buena. hace falta mesas de noche y un televisor mas grande.Proteger la entrada de insectos por debajo de la puerta de entrada.
Stayed 1 night in Nov 2017

8/10 Good

Fidel

Liked: Staff & service, property conditions & facilities, room comfort

Recomendación

La habitación muy cómoda, el desayuno muy completo y rico. El único problema es que dentro de la habitación entraban hormigas y se subían por todos lados
Stayed 1 night in Nov 2017

10/10 Excellent

Hans

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente estadía

Excelente experiencia gratamente sorprendidos la comida espectacular las habitaciones en muy buen estado Todo el personal muy atento Les recomendamos revisar la señal de la tv en las mañanas no funcionaba
Stayed 2 nights in Oct 2017

8/10 Good

Jorge Bairon

Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2017

8/10 Good

ENRIQUE

Liked: Staff & service, property conditions & facilities, room comfort

Bonito con buen Jacuzzi

Solo pasamos la noche en una parada hacia otro destino. Agradable el jacuzzi y bueno el restaurante. El ambiente por su ubicación en la montaña es agradable.
Stayed 1 night in Jun 2017

6/10 Okay

Diana gimena

Disliked: Property conditions & facilities, room comfort

INCONFORME

Cabañas muy oscuras. Nunca hubo agua caliente siempre decian que lo estaban solucionando, las fotos de la pisicina son retocadas, pues realmente es muy pequeña. Los televisores son super viejos. De rescatar la alimentacion, estuvo rica. Afortunadamente nos la pasamos por fuera los 3 dias porque no hay mayor cosa que hacer en el hotel.
Stayed 2 nights in Jun 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hospedaje

El personal es muy atento, el hotel es muy tranquilo y agradable por su ubicación, la comida es buena, las habitaciones muy limpias.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Giuseppe

Liked: Cleanliness, staff & service, room comfort

Posizione panoramica

Hotel posizionato fuori città, in posizione panoramica. Arredamento molto spartano. Camera grande, letto comodo, immenso. Bagno piccolo con doccia. Al lavandino non c'è acqua calda. Staff giovane molto preparato e amichevole. Colazione sufficiente, wifi lento. Rapporto qualità prezzo buono.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

No recomendable

Regular no amerita la inversión

10/10 Excellent

rosalva, Bogota

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Un lugar para un magnifico descanso

Es un hotel para un buen descanso,lejos del ruido y su vista espectacular.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

PAOLA M

Disliked: Cleanliness, room comfort

10/10 Excellent

William Martin, Bucaramanga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Que buen descanso, total relax como nuevos

Excelente atención, excelente clima, sitio para relax y cerca de deportes extremos y de atracciones turisticas

4/10 Poor

James H

Disliked: Cleanliness, property conditions & facilities, room comfort

Malo

El precio de la habitación no justifica las condiciones de hotel, habitaciones sin un colarte, toallas percudidas, problemas con el agua caliente.

6/10 Okay

Julio

Liked: Cleanliness, staff & service, room comfort

4/10 Poor

Cecilia, Connecticut, USA

Disliked: Cleanliness, property conditions & facilities, room comfort

Regular,desde que Llegamos,tuve problemas.

Muy regular,varias veces puse quejas.los,precios muy altos par el servicio que Dan.que Los empleados Sean mas cordial es.

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort

Debe mejorar mucho

No fue una mala experiencia, pero tampoco buena

8/10 Good

cb, san gil

Liked: Cleanliness

Buen servicio

Buena instancia. Debería haber más variedad para desayunar, incluir fruta.

8/10 Good

rolpin25

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente ubicacion, buen servicio

Excelente servicio