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Hotel La Casa de Mama

3.5 star property
Colonial inn with a 24-hour front desk and a coffee shop

Choose dates to view prices

Photo gallery for Hotel La Casa de Mama

Terrace/patio
Hallway
Hallway
Hallway
Suite, 1 King Bed | In-room safe, desk, rollaway beds, free WiFi

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Breakfast available
  • Room service
  • Laundry
  • 24/7 front desk

Explore the area

View in a map
Guadalupe Victoria 56, Barrio La Merced, San Cristóbal de las Casas, CHIS, 29240
  • Place, Mesoamerican Museum of Jade
    ‪5 min walk‬
  • Place, San Cristóbal de las Casas Cathedral
    ‪6 min walk‬
  • Place, Santo Domingo Handicraft Market
    ‪10 min walk‬
  • Airport, Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl)
    ‪90 min drive‬

Room options

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | In-room safe, desk, rollaway beds, free WiFi

Suite, 1 King Bed

7.4 out of 10
Good
(3 reviews)
  • 431 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

In-room safe, desk, rollaway beds, free WiFi

Standard Room, 1 King Bed

10.0 out of 10
Exceptional
(7 reviews)
  • 129 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | In-room safe, desk, rollaway beds, free WiFi

Standard Room, 2 Double Beds

9.4 out of 10
Exceptional
(11 reviews)
  • 161 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Triple Room

In-room safe, desk, rollaway beds, free WiFi

Standard Triple Room

8.0 out of 10
Very good
(1 review)
  • 161 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

About the neighborhood

San Cristóbal de las Casas

Located in Barrio de La Merced, Hotel La Casa de Mama is adjacent to Amber Museum of Chiapas and within a 10-minute walk of other popular attractions like Mesoamerican Museum of Jade. This 38-room, 3.5-star inn has a restaurant, an outdoor pool, and free in-room WiFi.
View more Inns in San Cristóbal de las CasasOpens in a new window

What's nearby

  • Mesoamerican Museum of Jade - 5 min walk - 0.3 miles
  • San Cristóbal de las Casas Cathedral - 6 min walk - 0.4 miles
  • Plaza 31 de Marzo - 6 min walk - 0.4 miles
  • Santo Domingo Handicraft Market - 10 min walk - 0.6 miles
  • Ex-Convent of Santo Domingo - 10 min walk - 0.6 miles

Getting around

  • Angel Albino Corzo Intl Airport (TGZ) - 71 min drive

Restaurants

  • ‪Tamales Regionales - ‬4 min walk
  • ‪Toscano Café & Restaurante - ‬2 min walk
  • ‪Taqueria La Merced - ‬3 min walk
  • ‪Perla Negra - ‬3 min walk
  • ‪Habanero Terrazas - ‬4 min walk

About this property

Hotel La Casa de Mama

Colonial inn with a 24-hour front desk and a coffee shop
Guests of Hotel La Casa de Mama enjoy features like an outdoor pool, free WiFi in public areas, and a terrace. For transportation, you can make use of an airport shuttle (available 24 hours) for MXN 2250.00 per vehicle roundtrip, as well as an airport shuttle. Front-desk staff can answer questions 24/7, and assist with luggage storage, securing valuables, and tours or tickets. Additional amenities include laundry facilities and a garden.
Guests can expect free WiFi and 32-inch plasma TVs with cable channels. Bathrooms have hair dryers and free toiletries. Free newspapers, safes, and desks are other standard amenities.
Recreational amenities at the inn include an outdoor pool.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking within 1 mile (MXN 100 per night)
  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Onsite parking includes off-street options

Food and drink

  • Daily full breakfast available 7:30 AM to 1:00 PM for a fee: MXN 150 for adults and MXN 150 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Ave Maria

Things to do

  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • No elevator

More

  • Colonial architecture
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 32-inch plasma TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Desk
  • Free daily newspapers
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Rollaway/extra beds are available for MXN 300.0 per night

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately MXN 150 for adults and MXN 150 for children
  • Airport shuttle fee: MXN 2250.00 per vehicle (roundtrip, maximum occupancy 4)
  • Nearby parking fee: MXN 100 per night (6562 ft away)
  • Rollaway bed fee: MXN 300.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
  • Check-in: 3 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.

Additional information about polices, regulations, and more:

  • There are no elevators.

Property is also known as

Mama Hotel Casa
Casa Mama Inn San Cristobal de las Casas
Casa Mama San Cristobal de las Casas
La Casa de Mama Inn
La Casa de Mama San Cristóbal de las Casas
La Casa de Mama Inn San Cristóbal de las Casas

Frequently asked questions

What is there to do around Hotel La Casa de Mama?

This inn is situated in Barrio de La Merced, just steps from Regional Costume Museum and Amber Museum of Chiapas, and within a short walk of Mesoamerican Museum of Jade. You'll also find Plaza 31 de Marzo and Foro Cultural Kinoki less than a mile away.

Is parking available on site at Hotel La Casa de Mama?

No, there isn't parking at this inn.

Does Hotel La Casa de Mama have a casino on the premises?

No, Hotel La Casa de Mama doesn't have a casino.

Is there an indoor pool at Hotel La Casa de Mama?

No, this inn doesn't have an indoor pool; however, there is an outdoor pool.

Is Hotel La Casa de Mama good for couples?

There are plenty of amenities for couples at this inn, including an outdoor pool, a bar, and a restaurant.

Are there hot tubs at Hotel La Casa de Mama?

No, there isn't a spa tub at this inn.

Does Hotel La Casa de Mama have a restaurant that serves breakfast?

Yes, Hotel La Casa de Mama serves a full breakfast for a surcharge each morning at Ave Maria.

Does Hotel La Casa de Mama allow pets to stay for free?

No, pets aren't allowed at Hotel La Casa de Mama.

Are there connecting rooms at Hotel La Casa de Mama?

No, this inn doesn't feature connecting guestrooms.

How close is the airport from Hotel La Casa de Mama?

The closest major airport to Hotel La Casa de Mama is Angel Albino Corzo Intl Airport (TGZ), which is about 27.7 mi away.

Are there rooms with balconies that I can book at Hotel La Casa de Mama?

No, at Hotel La Casa de Mama, there aren't any guestrooms that list a balcony.

Reviews

Hotel La Casa de Mama Reviews

9.0

Wonderful

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness
Rating 10 - Excellent. 332 out of 504 reviews
Rating 8 - Good. 115 out of 504 reviews
Rating 6 - Okay. 34 out of 504 reviews
Rating 4 - Poor. 14 out of 504 reviews
Rating 2 - Terrible. 9 out of 504 reviews

Reviews

6/10 Okay

Frances

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Noisy place

I was really looking forward to staying here, after looking at the pictures. Unfortunately it didn't live up to expectations. The location was good, the courtyard setting was beautiful and the room was nice but the noise really spoiled our stay. We paid extra for a bigger room but it was directly next to the pool meaning that we had constant noise from the pool filter and people in the pool. The rooms are all based around the courtyard which means noise all day and night. There was constant noise with people in the pool after hours, sat in the courtyard talking loudly and I was even woken up at 3am by staff talking in the courtyard. It's a beautiful setting but, if you value your sleep, I wouldn't recommend this hotel.
Stayed 1 night in Jul 2025

10/10 Excellent

Mario

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff Very Help You I will stay in there again
Stayed 6 nights in Apr 2025

10/10 Excellent

Alejandro

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2025

8/10 Good

MARIE

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This boutique hotel was lovely, quaint Mexican decor and very clean. Bed was very comfortable and hotel staff were lovely. Do not eat in the restaurant - food was cold, coffee came in a 4 oz cup and they charged for every refill. Cook was very confrontational and rude.
Stayed 2 nights in Jan 2025

8/10 Good

Zella and Richard

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The property was clean, had a small boutique feeling. Really pretty with flowers, Spanish tile and colonial feel. However, there was no coffee in the rooms. The restaurant charges for every refill and did not tell us. They double charged us, watch your bill. I would recommend the hotel but not the restaurant.
Stayed 2 nights in Jan 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

6/10 Okay

jeff

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was well-maintained and clean. Unfortunately, the room we had was quite noisy being on the first floor and near the pool area.
Stayed 5 nights in Nov 2024

10/10 Excellent

Warren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect stay

This si a great place to stay. Just on the edge of Centro close to enough to walk (5 minutes) but very quiet and less busy. Tha place is incredibly clean and well kept. This is a great choice for San Cristobal.
Stayed 3 nights in Nov 2024

10/10 Excellent

Shelli

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, perfect room for the price
Stayed 1 night in Oct 2024

2/10 Terrible

Luis

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the worst hotel experience in my decade years of travel. My first night was absolutely horrid because the bed and sheets had bed bugs. I didn't realize until the middle of the night when I woke up full of bites--my entire body itching nonstop. The next day, my friend and I were moved to a different room. I asked if I would be compensated and then front desk attendant said we would definitely be given a credit towards the breakfast or transportation to the airport. Well, at checkout, a new attendant said the owner would not be given me any type of compensation or credit. When I asked to speak to her, the older lady was very rude and kept giving me excuses that she was losing money because she had to throw away the bed and sheets. I was like that's not my fault, I had a terrible night. But she did not care. I told her I never leave negative reviews, but that she was forcing me have to do it, and she said she didn't care. Very unpleasant customer service.
Stayed 3 nights in Oct 2024

10/10 Excellent

Ismael

Traveled with partner
Excelente place super clean all around excellent location, walking distance to historic downtown, excellent personal service, IF you have any issues , the owner will personally will handle it, we can’t thank enough to the owner for the way she help my wife when she needed help, thank you so much and GOD BLESS
Stayed 9 nights in Oct 2024

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Miguel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bonito hotel, limpio y con excelente servicio al cliente
Stayed 3 nights in Sep 2024

10/10 Excellent

andrew, Spring Branch

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Legacy Family ownership, Friendly Staff, Affordable, Love the Pool.
Stayed 2 nights in Sep 2024

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a lovely little hotel with extremely nice owners and staff. It was raining so I couldn’t try the pool but it looks great. They can arrange transportation to and from the airport, which was great because no Uber was responding. Did definitely return
Stayed 4 nights in Aug 2024

8/10 Good

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2024

8/10 Good

James

Liked: Staff & service, property conditions & facilities
Beautiful classic colonial style property with lovely gardens and swimming pool all within easy walking distance to old town centre.
Stayed 3 nights in Jun 2024

8/10 Good

Emma

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the property Only issue is my room had bedbugs. I did talk to the manager of the hotel and We did get it sorted out unfortunately, they did not give me a refund or anything. They just switch my room.
Stayed 2 nights in May 2024

4/10 Poor

Celia

Disliked: Staff & service
I was charged for 2 nights. My reservation was for 1 night. They wouldn't refund me the extra night
Stayed 1 night in Mar 2024

8/10 Good

marisol

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bonito y muy amables todo el personal
Stayed 3 nights in Mar 2024

10/10 Excellent

Constantino

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing stay in San Cristobal de Las Casas

La Casa de Mamá was very clean and staff was amazing
Stayed 1 night in Mar 2024

10/10 Excellent

Margarita

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is beautiful, well taking care, clean, safe, quiet and good customer service and good location, 3 blocks from center.
Stayed 3 nights in Mar 2024

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A little oasis

Beautiful hotel. The grounds and pool were very well kept and peaceful. The staff were super warm and friendly
Stayed 3 nights in Mar 2024

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

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