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Hotel Sombra del Agua

Property class: 3.5
VIP Access

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Photo gallery for Hotel Sombra del Agua

An outdoor dining area with wooden tables and chairs, string lights, and potted plants.
A restaurant interior with wooden tables and chairs, hanging lights, and potted plants.
A wooden door with a keyhole, set in a white-walled room with an arched doorway.
A neatly made bed with white and dark pillows, a wooden headboard, and a small wooden nightstand beside it.
A hallway with stone flooring, white walls, and wooden beams.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free WiFi
  • Air conditioning
  • Business services
  • Bar

Explore the area

View in a map
Calle 1, De Marzo 15, Esquina Avenida 16, San Cristóbal de las Casas, CHIS, 29200
  • Place, San Cristóbal de las Casas Cathedral
    ‪2 min walk‬
  • Place, Mesoamerican Museum of Jade
    ‪2 min walk‬
  • Place, Plaza 31 de Marzo
    ‪3 min walk‬
  • Airport, Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl)
    ‪146 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Classic Room, 2 Double Beds

A hotel room with two beds, a window with curtains, a bedside table with a lamp, and a wooden ceiling.

Classic Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Classic Room, 1 King Bed

A bed with a wooden headboard, two bedside lamps, and two pillows with a buttoned design.

Classic Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Superior Room, 2 Double Beds

Premium bedding, in-room safe, iron/ironing board, WiFi (free)

Superior Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Classic Room, 2 Double Beds

A hotel room with two wooden beds, each with white bedding and dark pillows with yellow buttons. A small wooden nightstand with a lamp is between the beds.

Classic Room, 2 Double Beds

9.4 out of 10
Exceptional
(17 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Superior Room, 2 Double Beds

A hotel room with two beds, wooden headboards, a bench, and a wall clock.

Superior Room, 2 Double Beds

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Classic Room, 1 King Bed

A neatly made bed with a wooden headboard, two bedside lamps, and a black throw blanket.

Classic Room, 1 King Bed

9.0 out of 10
Wonderful
(8 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Superior Room, 1 King Bed

A neatly made bed with a wooden headboard, white pillows, and a dark throw blanket. There are two bedside lamps with patterned shades on either side of the bed.

Superior Room, 1 King Bed

9.0 out of 10
Wonderful
(8 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 King Bed

A wooden bed with white bedding, two pillows, a bedside table with a lamp, and a small table with a lamp.

Suite, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Suite, 2 Double Beds

A hotel room with two beds, a wooden bench, a wardrobe, and a shelf with towels.

Deluxe Suite, 2 Double Beds

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Deluxe Suite, 1 King Bed

A neatly made bed with a wooden headboard, two white pillows, two brown pillows with yellow buttons, and a black throw blanket. There are two bedside lamps with wicker shades on wooden nightstands.

Deluxe Suite, 1 King Bed

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Family Room

A bedroom with a bed, bedside table, wooden wardrobe, and a bathroom with a towel rack.

Family Room

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed
  • Free WiFi

About the neighborhood

San Cristóbal de las Casas

Located in Zona Centro, Hotel Sombra del Agua is next to Mesoamerican Museum of Jade and San Cristóbal de las Casas Cathedral. This 78-room, 3.5-star hotel has a restaurant along with conveniences like free in-room WiFi and a conference center.

What's nearby

  • San Cristóbal de las Casas Cathedral - 2 min walk - 0.1 miles
  • Mesoamerican Museum of Jade - 2 min walk - 0.1 miles
  • Plaza 31 de Marzo - 3 min walk - 0.2 miles
  • Ex-Convent of Santo Domingo - 5 min walk - 0.3 miles
  • Santo Domingo Handicraft Market - 7 min walk - 0.4 miles

Getting around

  • Angel Albino Corzo Intl Airport (TGZ) - 73 min drive

Restaurants

  • ‪La Tertulia - ‬2 min walk
  • ‪Café Bar Revolución - ‬1 min walk
  • ‪Casa Luna - ‬1 min walk
  • ‪El Fogón de Jovel - ‬1 min walk
  • ‪Restaurante Long Cheng - ‬1 min walk

About this property

Hotel Sombra del Agua

Guests of Hotel Sombra del Agua enjoy free WiFi in public areas, a conference center, and a porter/bellhop. You can put free offsite parking to good use if you drive. The 24-hour front desk has multilingual staff ready to assist with securing valuables, tours or tickets, and luggage storage. Additional amenities include wedding services, a reception hall, and a garden.
Guests can expect Smart TVs with cable channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Other amenities include safes, ironing boards, and wardrobes or closets.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free offsite parking
  • Limited onsite parking
  • Onsite parking options include a carport

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to noon for a fee: MXN 200 to 300 for adults and MXN 120 to 180 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference center
  • Meeting room

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Tile flooring in public areas
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchairs on site

More

  • 1 building
  • 3 floors
  • Built in 1907
  • Colonial architecture
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Smart TV with premium cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Heating
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for MXN 450 per night

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately MXN 200 to 300 for adults, and MXN 120 to 180 for children
  • Rollaway bed fee: MXN 450 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free nearby parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • There are no elevators.
  • No cribs or infant beds are available.
  • Parking has height restrictions.

Property is also known as

Holiday Inn San Cristobal-Espanol
Holiday Inn San Cristobal-Espanol Hotel
Holiday Inn San Cristobal-Espanol San Cristobal De Las Casas
Hotel Sombra del Agua Hotel
Hotel Sombra del Agua San Cristóbal de las Casas
Hotel Sombra del Agua Hotel San Cristóbal de las Casas

Frequently asked questions

Are free cancellation options available at Hotel Sombra del Agua?

Hotel Sombra del Agua provides free cancellation on some room rates. For more details, review the cancellation policy on Orbitz.

How much does it cost to stay at Hotel Sombra del Agua?

As of Sep 3, 2026, prices found for a 1-night stay for 2 adults at Hotel Sombra del Agua on Sep 23, 2026 start from $86, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do around Hotel Sombra del Agua?

This hotel is situated in Zona Centro, just steps from Mesoamerican Museum of Jade and Museo de San Cristóbal, and within a short walk of Plaza 31 de Marzo. You'll also find Ex-Convent of Santo Domingo and Santo Domingo Handicraft Market less than a mile away.

Is parking available on site at Hotel Sombra del Agua?

Yes, there is a carport though parking is limited parking.

Does Hotel Sombra del Agua have a casino at the property?

No, Hotel Sombra del Agua doesn't have a casino.

Is there an indoor pool at Hotel Sombra del Agua?

No, there is no indoor pool at this hotel.

What do couples enjoy most about Hotel Sombra del Agua?

Amenities that appeal to couples at this hotel include premium bedding, a smart TV, and free wired internet.

Does Hotel Sombra del Agua have a hot tub?

No, this hotel doesn't have a spa tub.

Does Hotel Sombra del Agua have a restaurant with a breakfast menu?

Yes, Hotel Sombra del Agua serves a cooked-to-order breakfast each morning for a surcharge from its restaurant.

Does Hotel Sombra del Agua allow pets to stay free of charge?

No, pets aren't allowed at Hotel Sombra del Agua though service animals are welcome.

Does Hotel Sombra del Agua have connecting rooms available?

No, this hotel doesn't feature connecting guestrooms.

How close is the airport from Hotel Sombra del Agua?

The closest major airport to Hotel Sombra del Agua is Angel Albino Corzo Intl Airport (TGZ), which is about 28 mi away.

Are there rooms with balconies that I can book at Hotel Sombra del Agua?

Yes, some guestrooms at this hotel offer either a balcony and a terrace.

Does Hotel Sombra del Agua host weddings?

Take advantage of the wedding venue at Hotel Sombra del Agua if you plan to say "I do" during your trip.

Hotel Sombra del Agua Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 785 out of 1002 reviews
Rating 8 - Good. 158 out of 1002 reviews
Rating 6 - Okay. 36 out of 1002 reviews
Rating 4 - Poor. 13 out of 1002 reviews
Rating 2 - Terrible. 10 out of 1002 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Roland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms, location and even better cuisine! Wonderful stay…
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Teona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was absolutely wonderful!
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean, comfortable bed/rood, hot water, friendly staff, great location short walk to main square, restaurant food/menu = fabulous, sister spa was great! we would definitely consider staying here again!!!
Stayed 7 nights in Apr 2026
Verified review

10/10 Excellent

PATRICIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very friendly, the location is perfect, cleanliness, everything is great!!!
Stayed 5 nights in May 2026
Verified review

10/10 Excellent

MARIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, hacienda vibe. Very close to all the major Attractions and downtown área. The staff was vey nice. I would highly recommend staying here.
Stayed 5 nights in May 2026
Verified review

10/10 Excellent

Ramiro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Guillermo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property, great decor and service. Perfectly located and the restaurant is outstanding, amongst the 200 best in Mexico
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Arturo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our first time in San Cristobal, we couldn't have picked a better hotel with a better location. Great AC and great bedding. It would've helped to have closets and/or fridge but not a deal breaker.
Stayed 6 nights in May 2026
Verified review

10/10 Excellent

Maria Cristina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, near most major attractions in town, excellent staff.
Stayed 4 nights in Jan 2026
Verified review

10/10 Excellent

Anna

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, clean rooms comfortable environment.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always enjoy coming here. Great ambiance and excellent food in the restaurant.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

nina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was on the small side with only an interior window so it was darkish. The a/c was great. Both the rooms and public areas were nicely decorated. Beautiful old colonial building with high ceilings, centrally located. Great amiable helpful staff
Stayed 2 nights in May 2026
Verified review

8/10 Good

Julia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location & beautiful colonial building.
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Guadalupe

Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfect, clean rooms , friendly staff, good food at Tarumba, and perfect location
Stayed 4 nights in Nov 2025
Verified review

8/10 Good

Tom Leon

Liked: Cleanliness, amenities, property conditions & facilities
Always enjoy coming back here.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

raul

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely beautiful boutique hotel. I loved everything about it. Very conveniently located to everything. Very Walkable to all major restaurants cafes and landmarks. The only thing I would suggest is a coffee machine in the rooms for those who love there coffee early in the morning like me.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Ernesto

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente hotel
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Zayra

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, very nice staff.
Stayed 6 nights in Sep 2025
Verified review

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great staff
Stayed 5 nights in Jun 2025
Verified review

10/10 Excellent

Daniela

Liked: Cleanliness, amenities, property conditions & facilities
Excelente hotel!!!
Stayed 1 night in May 2025
Verified review

10/10 Excellent

astrid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent
Stayed 5 nights in Dec 2025
Verified review

10/10 Excellent

Ana

Liked: Cleanliness, amenities, property conditions & facilities
lovely hote, great restaurant
Stayed 4 nights in Jun 2025
Verified review

6/10 Okay

John

Liked: Cleanliness, amenities, property conditions & facilities
The room was nice. It is a very clean hotel. The restaurant is very nice. All was good, except the property was noisy. Very noisy. On Saturday night there were people talking next to our room until 3 am. The rooms are not separate from the restaurant and sitting areas. All is open and connected. You year every noise.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Alejandro

Liked: Cleanliness, amenities, property conditions & facilities
Excelente personal y habitacion
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Tayebi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very centrally located and has a great restaurant and bar. The patio and courtyard look nice, relaxing and quiet. There was some noise coming from outside the room due to students staying next door that were loud. And our hotel room faced the street so there was some car engine noise but we could still sleep well. The staff was nice and accommodating. The best experience was in the bar with the bartender Adan. He was great, made some amazing drinks for us and gave us some tasting of new liquors we had not tried before like the liquor de jamaica, mucilago de maiz, and pox which is a liquor made from corn. Had a great night in a relaxing atmosphere at the bar.
Stayed 4 nights in May 2026