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Recent guest reviews

Beautiful place. Professional staff

Beautiful hotel, beautiful service, wonderful experience. Thank you so much!

This is a lovely hotel with clean comfortable rooms and amazing grounds. The only thing I would change is the smoking policy. I expected a non smoking property but they do allow smoking in the courtyard. The staff were pleasant and helpful and attended to our every need. I would certainly stay with them again

Great service, location and beautiful hotel. You definitely get more than what you paid for.

Colse to everything, church, museums, shopping and dinning.

Let me start by saying that once we found the hotel, it was wonderful. The beds are so comfortable, rooms nicely designed (and A/C working perfectly), clean, and all that we expect from Holiday Inns. Reception spoke decent English, which was also helpful. It took us an additional 45 minutes to find the hotel due to all the one-way streets in the area (the roads are very narrow - only 1 car through at a time due to other cars parked on sides of roads). In addition, the color scheme on the outside of the building is NOT like the color scheme in the photos on this site. It is yellow on top and bright BLUE on the bottom of the walls on the street (weird - isn't Holiday Inn typically Green?). Anyhow, we did find it and enjoy our stay.

Calle 1, De Marzo 15 San Cristobal de las Casas CHIS

Hotel highlights

  • Steps from San Cristóbal de las Casas Cathedral
  • Free WiFi in rooms and public areas
  • Free uncovered self parking
  • Onsite dining

Located in Zona Centro, Hotel Sombra del Agua is next to San Cristóbal de las Casas Cathedral and Mesoamerican Museum of Jade. This 78-room, 3.5-star hotel has a restaurant along with conveniences like a full-service spa and free in-room WiFi.


Dining

You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. Savor a meal from the comfort of your room with room service. For your convenience, a cooked-to-order breakfast is served each morning for a fee.


Rooms

Guests can expect Smart TVs with cable channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds are dressed in Egyptian cotton sheets. Other amenities include free local calls, safes, and ironing boards.


Property features

Guests of Hotel Sombra del Agua enjoy features like a full-service spa, free WiFi in public areas, and a conference center. You can put free parking to good use if you drive. The 24-hour front desk has multilingual staff ready to assist with concierge services, securing valuables, and luggage storage. Other amenities at this spa hotel include a porter/bellhop, a garden, and a fireplace in the lobby.

Room options

Superior Room, 2 Double Beds

2 Double Beds | Sleeps 4

Superior Room, 1 King Bed

1 King Bed | Sleeps 2

Suite, 1 King Bed

1 King Bed | Sleeps 2

Classic Room, 2 Double Beds

2 Double Beds | Sleeps 4

Guest reviews for Hotel Sombra del Agua

Everyone (6) Family (3)
5
Everyone

By on Feb 1, 2023

Review comment responded on Mar 14, 2023

Muchas gracias por compartirnos su experiencia, nuestra principal meta es ofrecer el mejor servicio a cada uno de nuestros huéspedes. Saludos de parte de todo el equipo de Sombra del Agua y esperamos que nos visiten de nuevo muy pronto.

5
Family

Beautiful place. Professional staff

By on Aug 31, 2021

5
Everyone

By on Nov 30, 2020

5
Everyone

Beautiful hotel, beautiful service, wonderful experience. Thank you so much!

By on Sep 21, 2020

4
Everyone

This is a lovely hotel with clean comfortable rooms and amazing grounds. The only thing I would change is the smoking policy. I expected a non smoking property but they do allow smoking in the courtyard. The staff were pleasant and helpful and attended to our every need. I would certainly stay with them again

By on Feb 22, 2019

5
Everyone

Great service, location and beautiful hotel. You definitely get more than what you paid for.

By , from Texas on Nov 25, 2018

3

nice town

Family

Colse to everything, church, museums, shopping and dinning.

By on Jul 17, 2014

4

nice.

Family

Let me start by saying that once we found the hotel, it was wonderful. The beds are so comfortable, rooms nicely designed (and A/C working perfectly), clean, and all that we expect from Holiday Inns. Reception spoke decent English, which was also helpful. It took us an additional 45 minutes to find the hotel due to all the one-way streets in the area (the roads are very narrow - only 1 car through at a time due to other cars parked on sides of roads). In addition, the color scheme on the outside of the building is NOT like the color scheme in the photos on this site. It is yellow on top and bright BLUE on the bottom of the walls on the street (weird - isn't Holiday Inn typically Green?). Anyhow, we did find it and enjoy our stay.

By on Jun 10, 2010

5
Everyone

By on Dec 24, 2022

Review comment responded on Mar 14, 2023

Muchas gracias por compartirnos su experiencia, nuestra principal meta es ofrecer el mejor servicio a cada uno de nuestros huéspedes. Saludos de parte de todo el equipo de Sombra del Agua y esperamos que nos visiten de nuevo muy pronto.

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