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Hotel Plaza Santo Domingo

3.0 star property
Hotel in San Cristóbal de las Casas with a coffee shop and a restaurant

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Photo gallery for Hotel Plaza Santo Domingo

Dining
Garden
Reception
Garden
Exterior

Reviews

6.2 out of 10

Popular amenities

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Breakfast available
  • Laundry
  • Room service

Explore the area

View in a map
Av General Utrilla 35C Barrio, El Cerrillo, San Cristóbal de las Casas, CHIS, 29220
  • Place, Ex-Convent of Santo Domingo
    ‪2 min walk‬
  • Place, San Cristóbal de las Casas Cathedral
    ‪5 min walk‬
  • Place, Na Bolom Cultural Museum
    ‪8 min walk‬
  • Airport, Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl)
    ‪119 min drive‬

Room options

View all photos for Double Room

Double Room | In-room safe, rollaway beds

Double Room

  • Garden view
  • 150 sq ft
  • Sleeps 2
  • 1 King Bed

Twin Room

  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

Triple Room

  • Sleeps 4
  • 1 Double Bed and 1 Twin Bed

Quadruple Room

  • Sleeps 5
  • 2 Double Beds

About the neighborhood

San Cristóbal de las Casas

Located in Barrio del Cerrillo, Hotel Plaza Santo Domingo is next to Centro Cultural de los Altos and Ex-Convent of Santo Domingo. This 44-room, 3-star hotel welcomes guests with conveniences like a restaurant, laundry facilities, and a 24-hour front desk.

What's nearby

  • Ex-Convent of Santo Domingo - 2 min walk - 0.1 miles
  • San Cristóbal de las Casas Cathedral - 5 min walk - 0.3 miles
  • Mesoamerican Museum of Jade - 5 min walk - 0.3 miles
  • Plaza 31 de Marzo - 7 min walk - 0.4 miles
  • Na Bolom Cultural Museum - 8 min walk - 0.5 miles

Getting around

  • Angel Albino Corzo Intl Airport (TGZ) - 76 min drive

Restaurants

  • ‪PP's Pizza - ‬4 min walk
  • ‪Café Bar Revolución - ‬4 min walk
  • ‪Maya'e - ‬3 min walk
  • ‪FRONTERA Artisan Food & Coffee - ‬2 min walk
  • ‪Trattoria Italiana - ‬2 min walk

About this property

Hotel Plaza Santo Domingo

Hotel in San Cristóbal de las Casas with a coffee shop and a restaurant
Guests staying at Hotel Plaza Santo Domingo enjoy free WiFi in public areas, laundry facilities, and a porter/bellhop. Airport transportation is made easy with an airport shuttle (available 24 hours) for MXN 800.00 per person one-way. Front-desk staff can answer questions 24/7, and assist with securing valuables, luggage storage, and tours or tickets. This smoke-free hotel also has a garden.
For entertainment, guests can expect to find cable TV. Other standard amenities include safes and free toiletries.

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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:30 AM for a fee: MXN 65 to 120 per person
  • A coffee shop/cafe
  • A restaurant

Family friendly

  • Laundry facilities
  • Rollaway/extra bed

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible path of travel

More

  • Smoking not allowed

Room amenities

Bedroom

  • Rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower

Entertainment

  • Cable channels

Food and drink

  • Limited room service

More

  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 2 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for free
  • 1 total pets
  • Certain rooms only
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation

Children and extra beds

  • Rollaway/extra beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately MXN 65.00 to 120.00 per person
  • Airport shuttle fee: MXN 800.00 per person (one-way)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
  • Check-in: 2 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • No cribs or infant beds are available.

Property is also known as

Hotel Plaza Santo Domingo San Cristobal de las Casas
Hotel Plaza Santo Domingo
Plaza Santo Domingo San Cristobal de las Casas
Plaza Santo Domingo
Hotel Plaza Santo Domingo Hotel
Hotel Plaza Santo Domingo San Cristóbal de las Casas
Hotel Plaza Santo Domingo Hotel San Cristóbal de las Casas

Frequently asked questions

Are free cancellation options available at Hotel Plaza Santo Domingo?

Hotel Plaza Santo Domingo provides free cancellation on certain room rates. For specific requirements, review the cancellation policy on our site.

What's there to see near Hotel Plaza Santo Domingo?

This hotel is situated in Barrio del Cerrillo, just steps from Ex-Convent of Santo Domingo and Mayan Textile Center, and within a short walk of Mesoamerican Museum of Jade. You'll also find Plaza 31 de Marzo and Santo Domingo Handicraft Market less than a mile away.

Is there parking available at Hotel Plaza Santo Domingo?

No, there isn't parking at this hotel.

Does Hotel Plaza Santo Domingo include a casino on the premises?

No, Hotel Plaza Santo Domingo doesn't have a casino.

Will I find an indoor pool at Hotel Plaza Santo Domingo?

No, there is no indoor pool at this hotel.

Is Hotel Plaza Santo Domingo good for couples?

Couples staying at this hotel will appreciate amenities like a restaurant and a garden plus some guestrooms include garden views.

Does Hotel Plaza Santo Domingo have a hot tub?

No, there isn't a spa tub at this hotel.

Does Hotel Plaza Santo Domingo have a restaurant that serves breakfast?

Yes, Hotel Plaza Santo Domingo serves a cooked-to-order breakfast each morning for a surcharge from its restaurant.

Will Hotel Plaza Santo Domingo allow pets to stay for free?

Yes, pets stay free at Hotel Plaza Santo Domingo.

Are there connecting rooms at Hotel Plaza Santo Domingo?

No, this hotel doesn't feature connecting guestrooms.

What is the closest airport to Hotel Plaza Santo Domingo?

The closest major airport to Hotel Plaza Santo Domingo is Angel Albino Corzo Intl Airport (TGZ), which is about 28.2 mi away.

Can I book a room with a balcony at Hotel Plaza Santo Domingo?

No, there aren't any guestrooms with balconies at Hotel Plaza Santo Domingo.

Hotel Plaza Santo Domingo Reviews

Reviews

6.2
Rating 10 - Excellent. 7 out of 58 reviews
Rating 8 - Good. 15 out of 58 reviews
Rating 6 - Okay. 20 out of 58 reviews
Rating 4 - Poor. 7 out of 58 reviews
Rating 2 - Terrible. 9 out of 58 reviews

6.8/10

Cleanliness

6.6/10

Staff & service

5.4/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty and old hotel! No wifi in my room. Very unpleasent stay. The air in the room was not very clean.
Stayed 1 night in Aug 2017

10/10 Excellent

Angie, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Colonial style...historically conserved.

A colonial style hotel as the town does not allow changes to the original character of the downtown area. Charmingly comfortable with a restaurant on the premises. Beautiful gardens and patios. Lovely staff and quite honestly don't bother you. Our room was cleaned daily and aired out daily as moisture was always present by musty smell.But that is because it's an old hotel and not allowed to upgrade or modernizeven. But all in all a wonderful place to stay as it it's located in the skirts of downtown area in the original 20 barrios. Near central...shopping artisan wares and produce area. Loved this small town. Near lots of boutiques, shops,restaurants, and cocoa cafés. Everythingis close and night life is apparent as the people come out in the evening to walk about meandering and watching street performanceso, drinking cocoa,coffee or eating. Loved this hotel.

8/10 Good

Claudia, Pomona

Liked: Property conditions & facilities

Great location, but needs better service

This hotel is directly acrossed the street from the Textile market of Sto. Domingo. The location is ideal for shopping and entertainment. The rooms were smallish, beds were hard and internet intermittent. The maids came by really late if at all. They did give us a new room after the first room we got was super hot and had no air conditioning.

10/10 Excellent

daniel, chetumal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel céntrico, bien ubicado

Buen servicio, personal bien amable , habitación confortable
Stayed 3 nights in Jul 2018

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort

Muy apenitas

No estan nada comodas las camas, esta super chiquitito el baño y da la impresion de no estar tan limpio ni tan seguro el hotel. No me volveria a quedar ahi
Stayed 2 nights in Mar 2018

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Room comfort
Iba todo bien, hasta que una noche empezaron con escuchar pláticas y discusiones hasta peleas en una de las habitaciones, no me dejaron dormir!!! parecía un hostal cuando realmente es un hotel, lo reporte pero aún seguían.... lástima de hotel

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel Centrico y agradable

El hotel esta enfrente de la plaza Santo Domingo donde se pone un mercado de artesanías y ropa, este lugar es el más barato para comprar pero hay que buscarle, la habitación es del tipo rústico, comoda, limpia, eso si, hay mucho movimiento afuera del hotel si tienes sueño ligero es posible que te despierte, la comida en el restaurante es buena y de buen precio, y el personal es muy amable, desde este hotel puede llegar caminando a la plaza principal y a las diversas amenidades que ofrece el lugar.
Stayed 2 nights in Mar 2018

6/10 Okay

Francisco

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

6/10 Okay

Alberto

Liked: Cleanliness
Disliked: Property conditions & facilities

Sencillez requiere remodelación bien ubicado

Habitaciones viejas y sencillas El servicio recepción bueno y la ubicación enfrente del mercado artesanal lo hace un hotel conveniente.
Stayed 3 nights in Dec 2017

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2017

6/10 Okay

ricardo

Hotel muy regular

Muy regular el primer cuarto olía muy mal nos cambiaron a otra habitación un poco mejor y se me desaparecieron 2 libros nada recomendable
Stayed 3 nights in Dec 2017

4/10 Poor

Areli , TABASCO

Disliked: Property conditions & facilities, room comfort

MALA ESTANCIA EN SAN CRISTOBAL

Tienen el estacionamiento de carga en un patio central al que da las habitaciones, es una pesadilla los ruidos que hacen desde las 11 de la noche hasta las 8 am todo el tiempo cargan y descargan. La habitacion tenia cucarachas El personal de recepcion una imagen deteriorada y cero calidad en servicio No cuenta con estacionamiento y les vale en donde dejes tu auto Comentamos nuestra molestia en recepcion e hicieron caso omiso
Stayed 3 nights in Dec 2017

10/10 Excellent

Arndt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2017

8/10 Good

ARNAUD

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2017

8/10 Good

JESUS

Liked: Cleanliness, property conditions & facilities, room comfort

Estacionamiento de vehiculos

Faltó espacio para estacionamiento de vehiculos
Stayed 1 night in Sep 2017

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Hotel no cumplio con lo esperado

el personal del hotel muy amable y servicial, el restaurante nuena la comida pero le hace falta personal para la atención de los comensales. Las habitaciones pesimas, sin ventilación y con sensación a humedad. Francamente no regresaría a pesar de su magnifica ubicasión.
Stayed 2 nights in Jul 2017

2/10 Terrible

griselda, mexico

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible

Me intentaron extorcionar la primera noche fue terrible y la gente de hotel está involucrada porque ellos me pasaron la llamada y evidentemente le dieron información a estas personas de hora de llegada y nombre No lo recomiendo de hecho deberían quitarlo de sus hoteles
Stayed 4 nights in Aug 2017

4/10 Poor

Denise, Tapachula, Chiapas

Disliked: Property conditions & facilities, room comfort

There is not garage,.

I was there with my mom and my family, but it is not confortable. The upstairs are terrible
Stayed 2 nights in Jul 2017

10/10 Excellent

Giovanni, Ciudad de México

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buen hotel, buena ubicación.

Tan sólo hace falta considerar la ausencia de estacionamiento. Por lo demás, todo excelente. Un poco de mantenimiento no estaría de sobra.
Stayed 2 nights in Jul 2017

4/10 Poor

Daniel alejandr, Minatitlan, Veracruz

Disliked: Staff & service, property conditions & facilities

Pro= tiene la plaza de Sto Domingo enfrente

Pro= comida de restaurant sabrosa ENCONTRA= casi todoq
Stayed 3 nights in Jul 2017

2/10 Terrible

israel

Disliked: Staff & service, property conditions & facilities, room comfort

PÉSIMA ESTANCIA

El servicio por parte de los empleados es adecuado, incluso amable sin embargo la gerente del hotel es una persona por demás prepotente, al llegar me informa que no hay servicio de estacionamiento por qué espacio es muy reducido y tiene que meter su camioneta que no hay lugar para mi auto que le haga como quiera que no es su problema, no te dan toallas suficientes, además pretenden que pagues un cargo extra si las toallas se ensucian, el servicio es pésimo, no se los recomiendo en lo absoluto pésima mi estancia en ese hotel
Stayed 3 nights in Jul 2017

8/10 Good

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort

Hotel tradicional, agradable

Muy agradable lugar, el restaurante todo muy rico, la atencion del personal es muy buena.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Limpio

Hotel para limpio y cómodo Solo que se escucha mucho ruido de los huéspedes de los otros cuartos

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel no recomendable

Pésimo. El hotel está muy viejo, las instalaciones no tienen mantenimiento, regaderas con fallas, sin toma-corrientes, poca luz, poca ventilación, demasiado ruido. El personal es grosero y sin atenciones, hacen mucho ruido en las mañanas ( gritan de extremo a extremo) y no permite descansar adecuadamente. No tienen estacionamiento para huéspedes, solo para la camioneta del hotel. Lo único rescatable es su ubicación. No lo recomiendo para nada. Fue una estadía incómoda.