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Festa Winter Palace

5.0 star property
Luxury hotel with 2 restaurants and a full-service spa

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Photo gallery for Festa Winter Palace

Exterior
Suite | Balcony view
Lobby sitting area
Lobby
Indoor pool, sun loungers

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Parking available
  • Pool
  • Room service
  • Gym
  • Housekeeping

Explore the area

Map
Borovets, Samokov, 2010
  • Yanakiev Ski and Snowboard School
    ‪17 min walk‬
  • Gondola Lift
  • Borovets Ski Resort
    ‪4 min drive‬
  • Sofia (SOF)
    ‪99 min drive‬

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Room options

View all photos for Family Suite

Family Suite | Minibar, in-room safe, desk, soundproofing

Family Suite

  • 538 sq ft
  • 1 bedroom
  • Mountain view
  • Sleeps 3
  • 1 Double Bed

View all photos for Suite

Suite | Minibar, in-room safe, desk, soundproofing

Suite

  • 431 sq ft
  • 1 bedroom
  • Mountain view
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Deluxe Twin

Minibar, in-room safe, desk, soundproofing

Deluxe Twin

  • 269 sq ft
  • Mountain view
  • Sleeps 2
  • 2 Twin Beds

About the neighborhood

Borovets

Festa Winter Palace is located within a mile (2 km) of Yanakiev Ski and Snowboard School and Borovets Ski Resort. This 66-room, 5-star hotel welcomes guests with conveniences like a full-service spa, an indoor pool, and a gym.

What's nearby

  • Yanakiev Ski and Snowboard School - 17 min walk - 0.7 miles
  • Borovets Ski Resort - 4 min drive - 1.2 miles
  • Sitnyakovo Express - 4 min drive - 1.2 miles
  • Tsarska Bistritsa - 6 min drive - 2.1 miles
  • Seven Rila Lakes - 51 min drive - 20.1 miles

Getting around

  • Kostenets Station - 30 min drive
  • Sofia Airport (SOF) - 78 min drive

Restaurants

  • ‪Malina Bar&Grill /Бистро "Малина - ‬5 min drive
  • ‪Hotel RILA Lobby Bar - ‬5 min drive
  • ‪Festa Winter Palace-Restaurant - ‬5 min drive
  • ‪The Terrace Lounge - ‬5 min drive
  • ‪Restaurant & Pub Alpin - ‬5 min drive

About this property

Festa Winter Palace

Luxury hotel with 2 restaurants and a full-service spa
At Festa Winter Palace, guests enjoy a full-service spa, a nightclub, and an indoor pool. Parking is EUR 6 per night (EUR 6 per night for valet parking)—but if you prefer not to drive, catch a ride in the airport shuttle (available 24 hours) for EUR 60 per vehicle one way. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, luggage storage, and securing valuables. Other amenities at this luxury hotel include a gym, a steam room, and meeting rooms.
TVs come with cable channels and pay movies. Bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Other standard amenities include balconies, minibars, and coffee makers.
Recreational amenities at the hotel include an indoor pool, a steam room, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials and body treatments. A variety of treatment therapies are provided, including aromatherapy.

Languages

Bulgarian, English, Russian

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Property amenities

Internet

  • Available in all rooms: Dial-up internet
  • Available in some public areas: High-speed internet

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Self parking on site (EUR 6 per night)
  • Valet parking on site (EUR 6 per night)

Food and drink

  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Free children's club
  • Full-service spa
  • Gym
  • Horseback riding/rentals
  • Indoor pool
  • Nightclub
  • Playground
  • Ski equipment rentals
  • Ski storage
  • Steam room

Family friendly

  • Arcade/game room
  • Free children's club
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Playground
  • Separate bedroom
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Business services

  • 24-hour business center
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Facials
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Elevator
  • Grab bar near toilet
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 4 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • Pay movies
  • TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • One child 6 years old or younger stays free when using existing bedding
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: EUR 60 per vehicle (one way)
  • Self parking fee: EUR 6 per night
  • Valet parking fee: EUR 6 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 2 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a security system.
  • Cashless payment methods are available for all transactions.

Property is also known as

Festa Winter
Festa Winter Palace
Festa Winter Palace Hotel
Festa Winter Palace Hotel Samokov
Festa Winter Palace Samokov
Festa Winter Palace Hotel
Festa Winter Palace Samokov
Festa Winter Palace Hotel Samokov

Frequently asked questions

Is a free cancellation option available at Festa Winter Palace?

Festa Winter Palace provides free cancellation on some room rates. For additional details, review the cancellation policy on Orbitz.

What can I see near Festa Winter Palace?

This hotel is located in Samokov, close to Borovets Ski Resort, Gondola Lift, and Yanakiev Ski and Snowboard School. You'll also find Sitnyakovo Express and Tsarska Bistritsa within a short drive.

Is there parking available at Festa Winter Palace?

Yes, valet parking is offered for EUR 6 per night.

Is there a spa available at Festa Winter Palace?

There is a full-service spa available for guests to enjoy and services include aromatherapy, massages, and body treatments.

Does Festa Winter Palace include a casino at the property?

No, Festa Winter Palace doesn't have a casino.

Will I find an indoor pool at Festa Winter Palace?

Yes, this hotel has an indoor pool.

Is Festa Winter Palace a good place to stay for couples?

There are plenty of amenities for couples at this hotel, including an indoor pool, 2 bars, and 2 restaurants.

Are there hot tubs at Festa Winter Palace?

No, but guests can enjoy a steam room at this hotel.

Does Festa Winter Palace feature a restaurant that includes a breakfast menu?

No, Festa Winter Palace doesn't have a restaurant that serves breakfast.

Will Festa Winter Palace allow pets to stay free of charge?

No, pets aren't allowed at Festa Winter Palace.

Are there connecting rooms at Festa Winter Palace?

No, there aren't connecting guestrooms at this hotel.

Can I book a room with a balcony at Festa Winter Palace?

Yes, every guestroom at Festa Winter Palace comes with a balcony with some featuring mountain views.

Festa Winter Palace Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 20 out of 50 reviews
Rating 8 - Good. 18 out of 50 reviews
Rating 6 - Okay. 6 out of 50 reviews
Rating 4 - Poor. 5 out of 50 reviews
Rating 2 - Terrible. 1 out of 50 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.8/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Elizabeth

Traveled with family
Liked: Room comfort
Disliked: Property conditions & facilities
The hotel is dated throughout. The staff were
Stayed 4 nights in Feb 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Our stay was great. I definitely recommend this hotel.
Stayed 2 nights in Mar 2021

10/10 Excellent

Stanimir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Classy holiday in a real palace.

We had a great winter vacation in this classy hotel. The personnel was kind and helpful.
Stayed 3 nights in Feb 2021

8/10 Good

Mihai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2021

10/10 Excellent

Ivan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel! Great location and such a good stuff! Definitely will come back!
Stayed 1 night in Feb 2021

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, room comfort
Great hotel with nice location and amazing stuff! Food was good. Honestly we had a great time here! Definitely will come back again soon!
Stayed 2 nights in Feb 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet, well maintaiined.The staff was very friendly.My recommendation is to pay more attention on meals in the restaurant.
Stayed 2 nights in Feb 2021

4/10 Poor

Verified traveler

Stayed 2 nights in Dec 2020

10/10 Excellent

Petko, Sofia

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Had an amazing stay at this hotel. Been provided a free room upgrade. The staff are so kind. I like the size of the rooms - they're all big with large bathroom and comfy beds. Ordered a room service which was great too.
Stayed 1 night in Oct 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2020

8/10 Good

ron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

10/10 Excellent

Carl

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Brilliant stay at the winter palace

We stayed to meet up with family on a skiing trip for 4 days. The check in was smooth, the view was amazing from our 5th floor junior suite overlooking the black slope (room 506). Breakfast was lovely, always plenty of food and a microwave if you wanted to warm anything up. The evening meal was tasty, salad bar amazing, not to my taste of evening meal but always enough to choose from. Checkout was easy and we left our luggage while we went for lunch too. Brilliant location just a short walk to the slopes. Will be looking to book again for next year.
Stayed 3 nights in Mar 2020

8/10 Good

John

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Room not as advertised

The room I was initially given was nothing like the description given on your website, no balcony, no bath tub, it was just a standard room. I complained to reception and they moved me to a suit with balcony but still no bath tub, they said there would be no extra cost which was good of them considering it was still below the standard described on your website when booking.
Stayed 4 nights in Mar 2020

2/10 Terrible

Tenna Ann

Disliked: Staff & service, room comfort

Not a 5 star hotel

Our first visit to Bulgaria and we ended up at this 5* hotel (5* - really)?? - The x-mas lights were turned on in september and the smell of wunderbaum and horse droppings was quite overwhelming. Anyway, we arrived late in the evening, which we had notified the hotel about, and were 'welcomed' by a very rude male-receptionist, who said that our reservation had been cancelled. We had ordered and paid for half board and a deluxe room with mountain views and we showed him all the documentation to confirm our booking. We never figured out why and how our booking was cancelled? We were shown a room in the back of the hotel by a young man with absolutely no english skills. The room had no views and we were told that due to high demand there would be no guarantee that a room with a view would be available for us the next day. After having called the receptionist at Festa Winter Palace 3 times, who repeated what he had told us, the booking team at hotels.com offered us an alternative hotel option, but not a 5 star and not half board. My daughter luckily managed to find another option at a competetive site and hotels.com accepted that solution and returned our payment. But what a bad experience for a first visit to Bulgaria. The country is very beautiful but the people have a lot to learn when it comes to customer service and attitude. Not to mention the lack of language skills, especially english. What a shame ...
Stayed 5 nights in Sep 2019

8/10 Good

Dan Cristian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

4/10 Poor

William

Disliked: Cleanliness, staff & service, property conditions & facilities

1-2 star hotel. Lots of others in the area

Very run down. Staff not overly nice. Given a horrible room. Just not worth the value, 2 star quality max.
Stayed 1 night in Jul 2018

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, room comfort

Don't stay here if you expect 5-star hotel/service

This hotel is 2.5-stars at the most. The staff is nice and trying to be accommodating but the entire place is a joke. As soon as we arrived we found out the mini fridge in the room doesn't work. One of the towels had holes in it, HOLES in a towel at a 5-star hotel! We stayed in the middle of July but the entire hotel interior still had Christmas and New Year decorations. Bar and restaurants are not open at all even though they say they are and many time if you need something like a drink or food you have to talk to reception. The internet is in and out and so is the TV. My child wanted to watch TV one morning and the TV was not working so when I went to ask in Reception what the problem was they told me I probably don't know how to turn it on properly. WOW! We watched TV the night before and apparently my "turn on TV skills" were good back then. Turned out their internet was out and so was the TV signal. It is extremely rude of stuff to suggest something wrong with the room is their customer's fault. Our room was never properly cleaned when house keeping services passed by. Only thing they did was put on the bed cover and hang towels... The list goes on and on... I am not sure why the hotel is 5-stars. It is just bizarre. The only positive thing was how nice and friendly the staff was but unfortunately they couldn't make up for such badly run hotel.
Stayed 4 nights in Jul 2018

10/10 Excellent

jon, Wales

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

better than recent reviews

Recent improvements Free outside parking available
Stayed 7 nights in Feb 2018

10/10 Excellent

peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Third consecutive visit

Nice hotel, my third visit in three years. Nice and clean, very warm and comfortable but always a few snags - broken light bulbs, missing tiles, radiator not properly screwed to wall. Nothing major to put me off and I'll be booking again for next year, probably not half board though as the food is a bit luke warm.

8/10 Good

Louis

Liked: Cleanliness, staff & service, room comfort

8/10 Good

Alan & Debbie, England

Liked: Cleanliness, staff & service, property conditions & facilities

Great position near slopes

Lovely hotel, but not 5 star. Certain staff could benefit from more training. Breakfast brilliant, but better understanding needed of the timing of bringing out meal courses. TV had no English channels as advertised.
Stayed 7 nights in Jan 2018

10/10 Excellent

Aleksandar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent experience

Amazing place to rest and recharge. Excellent for young family with small children. Lots of activities around.
Stayed 6 nights in May 2017

10/10 Excellent

Aleksandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great time in Borovets

Awesome hotel and staff. It's a bit tough to find as there are not a lot of signs. Otherwise location was great and so were the facilities. Staff was extremely friendly and accommodating. We found out that May is low season for them and thus a lot of the shops were not open in the area. Other than that we still had a great time

8/10 Good

Kieran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bit of a trek to the slopes and ski rental places, but doable

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