2/10 Terrible
Rosanna
Traveled with group
Oct 17, 2025
Liked: Cleanliness, amenities
Disliked: Staff & service
The checking in process was terrible , the front the staff not friendly ,Sofia check us in us we requested double beds for the group of six 3 rooms , when we got to the we all have single bed, also check in at 3 pm we got there a bit early and was advised to come back at 3pm . Again Sofia very rude told us room not ready , after 35 minutes I asked a different staff member who told us we were looking for u your rooms are ready . I will not come back and recommend the hotel too bad because the view and beach were great , Also some staff members are the restaurant were not really welcoming we us for staff and we were denied us we see other table will get the staff we asked , at one point I asked the some staff members at front if they were prejudice again Dominican. They can also clean more plates , cups around the beach area, the towel station was also a problem never clean towel the hotel was to even busy , the animation team boring and all over the place they need Dominican dancers , not European girls not coordination 😳.
Rosanna
Stayed 2 nights in Oct 2025
