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THE MARK GRAND HOTEL

Property class: 3

Choose dates to view prices

Photo gallery for THE MARK GRAND HOTEL

A high-ceiling bar area with a central island, seating around it, and a view of the upper floor.
A bar area with a central island, bar stools, and overhead lighting.
A modern building with a curved entrance, a paved plaza, and a series of lights on the ceiling.
A hotel room with a large window, a bed, a chair, and a small table.
A modern outdoor seating area with a bar, cushioned sofas, and a glass wall overlooking a garden.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
3-2 Shintoshin Chuoku, Saitama, Saitama, 330-0081
  • Place, Keyaki Hiroba
    ‪6 min walk‬
  • Place, GMO Arena Saitama
    ‪8 min walk‬
  • Place, The Museum of Modern Art, Saitama
    ‪4 min drive‬

Room options

View all photos for Grand Twin Room, Non Smoking (High floor, Minibar, Free flow, Check out time: 12:00)

A hotel room with two beds, a small round table, two armchairs, and large windows offering a city view.

Grand Twin Room, Non Smoking (High floor, Minibar, Free flow, Check out time: 12:00)

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Corner Suite Twin Room, Non Smoking (High floor, Minibar, Free flow, Check out time: 12:00)

A hotel room with a sofa, a small table, a bed with blue headboard, and a view of the city.

Corner Suite Twin Room, Non Smoking (High floor, Minibar, Free flow, Check out time: 12:00)

  • City view
  • 420 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Grand Superior Twin Room, Non Smoking (High floor, Minibar, Free flow, Check out time: 12:00)

A hotel room with two beds, a sofa, a small table, and large windows offering a city view.

Grand Superior Twin Room, Non Smoking (High floor, Minibar, Free flow, Check out time: 12:00)

  • City view
  • 420 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Grand Hollywood Twin Room, Non Smoking (High floor, Minibar, Free flow, Check out time: 12:00)

A hotel room with a large bed, a sofa, a small table, and a view of the city through large windows.

Grand Hollywood Twin Room, Non Smoking (High floor, Minibar, Free flow, Check out time: 12:00)

  • City view
  • 409 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Grand King Room, Non Smoking (High floor, Minibar, Free flow, Check out time: 12:00)

A modern hotel room with a large bed, two armchairs, a small table, and a city view through large windows.

Grand King Room, Non Smoking (High floor, Minibar, Free flow, Check out time: 12:00)

10.0 out of 10
Exceptional
(4 reviews)
  • City view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Mark Superior Twin (Free Parking, Free Flow, 12 PM Checkout) Non Smoking

A hotel room with two beds, a blue headboard, a nightstand with a lamp, and a control panel.

Mark Superior Twin (Free Parking, Free Flow, 12 PM Checkout) Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 258 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Wide Double Room, Non Smoking (10 AM Checkout)

A hotel room with a bed, a desk with a chair, and a door leading to another room.

Wide Double Room, Non Smoking (10 AM Checkout)

8.8 out of 10
Excellent
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room, Non Smoking (Check out time: 10:00)

A hotel room with two beds, a desk with a computer, a chair, and a TV.

Twin Room, Non Smoking (Check out time: 10:00)

7.0 out of 10
Good
(2 reviews)
  • 237 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Twin Room, Non Smoking (Check out time: 10:00)

A hotel room with two beds, a desk with a television, a chair, a small table, and a window with curtains.

Standard Twin Room, Non Smoking (Check out time: 10:00)

  • 258 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Twin Room, Non Smoking (Check out time: 10:00)

A hotel room with two beds, a desk, a chair, a TV, and a window with curtains.

Superior Twin Room, Non Smoking (Check out time: 10:00)

  • 291 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Mark Standard Twin (Free Parking, Free Flow, 12 PM Checkout) , Non Smoking

A hotel room with a large bed, a sofa, a small round table, and a TV mounted on the wall.

Mark Standard Twin (Free Parking, Free Flow, 12 PM Checkout) , Non Smoking

  • City view
  • 237 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Mark Simple Twin (Free Parking, Free Flow, 12 PM Checkout) , Non Smoking

A modern hotel room with a large bed, a built-in desk, a vanity with a mirror, and a television.

Mark Simple Twin (Free Parking, Free Flow, 12 PM Checkout) , Non Smoking

  • 205 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Grand Comfort (Free Parking, Free Flow, 12 PM Checkout) , Non Smoking

A modern hotel room with a bed, seating area, and a desk.

Grand Comfort (Free Parking, Free Flow, 12 PM Checkout) , Non Smoking

  • 452 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Grand Quad (Free Parking, Free Flow, 12 PM Checkout) , Non Smoking

A modern hotel room with a large bed, a desk, a chair, and a small table.

Grand Quad (Free Parking, Free Flow, 12 PM Checkout) , Non Smoking

  • 474 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Grand Upper Twin (Free Parking, Free Flow, 12 PM Checkout) , Non Smoking

A modern hotel room with two beds, a sofa, a table, and a large window.

Grand Upper Twin (Free Parking, Free Flow, 12 PM Checkout) , Non Smoking

  • 517 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Sofa Beds

View all photos for Private Sauna (Free Parking, Free Flow, 12 PM Checkout) , Non Smoking

A hotel room with a sofa, a bed, a small table, and a bedside lamp.

Private Sauna (Free Parking, Free Flow, 12 PM Checkout) , Non Smoking

  • 614 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Sofa Beds

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About the neighborhood

Saitama

Located in Chuo Ward within a short walk of GMO Arena Saitama, THE MARK GRAND HOTEL is within a few miles (5 km) of other popular sights such as Omiya Park. This 34-room, 3-star hotel has 2 indoor pools along with a full-service spa and 2 restaurants. It's connected to a shopping center in central Saitama and also close to Railway Museum and Omiya Bonsai Art Museum.

What's nearby

  • Keyaki Hiroba - 6 min walk - 0.4 miles
  • GMO Arena Saitama - 8 min walk - 0.5 miles
  • Japan Mint Saitama Museum - 16 min walk - 0.9 miles
  • The Museum of Modern Art, Saitama - 4 min drive - 1.3 miles
  • Yono Park - 4 min drive - 1.3 miles

Getting around

  • Saitama-Shintoshin Station - 12 min walk
  • Haneda Airport (HND) - 99 min drive

Restaurants

  • ‪Starbucks - ‬9 min walk
  • ‪EXCELSIOR CAFFÉ - ‬9 min walk
  • ‪みとう庵 - ‬8 min walk
  • ‪杵屋 さいたま新都心店 - ‬9 min walk
  • ‪舎鈴 - ‬8 min walk

About this property

THE MARK GRAND HOTEL

Guests of THE MARK GRAND HOTEL have access to a full-service spa, 2 indoor pools, and a gym. Self parking is offered for JPY 1500 per night. The 24-hour front desk has staff always at the ready. Other amenities at this hot springs hotel include 3 hot tubs, a sauna, and free WiFi in public areas.
32-inch LCD TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers, free toiletries, and toothbrushes and toothpaste. Other standard amenities include free minibar items, safes, and phones. Housekeeping is available on request.
2 indoor swimming pools and 3 hot tubs are on site. Other recreational amenities include a health club and a sauna.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Central Wellness Club. The spa is equipped with a sauna. The spa is open select days. There are hot springs/mineral springs on site.

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  • Spa
  • Free WiFi
  • Air conditioning
  • Breakfast available
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Covered self parking on site (JPY 1,500 per night; includes in/out privileges)
  • Covered extended parking on site (JPY 1,500 per day)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 9:30 AM for a fee: JPY 4,000 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Couples/private dining

Restaurants on site

  • sereno
  • 日本料理 秋ヶ瀬

Things to do

  • 2 indoor pools
  • 3 hot tubs
  • Full-service spa
  • Health club
  • Sauna
  • Steam room

Family friendly

  • 2 indoor pools

Conveniences

  • 24-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)
  • Proposal/romance packages

Business services

  • 4,489 square feet of conference space
  • 6 meeting rooms

Full-service spa

  • Hot/mineral springs
  • Sauna
  • Spa open select days

Accessibility

  • No elevator

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch LCD TV with satellite channels

Food and drink

  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Electrical adapters
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • One child 6 years old or younger stays free, per registered adult, when using existing bedding

Property payment types

  • American Express
  • Diners Club
  • JCB International
  • Mastercard
  • Visa

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately JPY 4000 per person
  • Covered self parking fee: JPY 1500 per night (in/out privileges)
  • Covered extended parking fee: JPY 1500 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
  • Check-in: 3:00 PM
  • Check-out: 10:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? For a fee, this property offers self parking, along with extended parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher, a smoke detector, and a security system.

Additional information about polices, regulations, and more:

  • Pool access available from 10:00 AM to 7:00 PM.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • There are no elevators.
  • No cribs or infant beds are available.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.

Property is also known as

THE MARK GRAND HOTEL Hotel
THE MARK GRAND HOTEL Saitama
THE MARK GRAND HOTEL Hotel Saitama

Frequently asked questions

Is a free cancellation option available at THE MARK GRAND HOTEL?

THE MARK GRAND HOTEL offers free cancellation on select room rates. For specific requirements, review the cancellation policy on our site.

How much does it cost to stay at THE MARK GRAND HOTEL?

As of Oct 20, 2026, prices found for a 1-night stay for 2 adults at THE MARK GRAND HOTEL on Nov 3, 2026 start from $58, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see near THE MARK GRAND HOTEL?

This hotel is situated in Chuo Ward within a 10-minute walk of GMO Arena Saitama and Keyaki Hiroba. You'll also find Omiya Park and Nack5 Stadium Omiya within a short drive.

Is there a spa at THE MARK GRAND HOTEL?

Central Wellness Club is the hotel's full-service spa and services include hot springs. The spa is not open daily but only on select days.

Does THE MARK GRAND HOTEL include a casino?

No, THE MARK GRAND HOTEL doesn't have a casino.

Will I find an indoor pool at THE MARK GRAND HOTEL?

Yes, this hotel has 2 indoor pools along with 3 hot tubs. Guests have pool access between 10:00 AM and 7:00 PM.

Are there hot tubs at THE MARK GRAND HOTEL?

No, but guests can enjoy hot/mineral springs at this hotel.

Does THE MARK GRAND HOTEL feature a restaurant that includes a breakfast menu?

Yes, THE MARK GRAND HOTEL has 2 restaurants, and serves buffet breakfast each morning for a surcharge.

Will THE MARK GRAND HOTEL allow pets to stay free of charge?

No, pets aren't allowed at THE MARK GRAND HOTEL.

What is the closest airport to THE MARK GRAND HOTEL?

The closest major airport to THE MARK GRAND HOTEL is Haneda Airport (HND), which is about 25 mi away.

Are there rooms with balconies at THE MARK GRAND HOTEL?

No, there aren't any guestrooms at THE MARK GRAND HOTEL that offer a balcony.

THE MARK GRAND HOTEL Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 81 out of 120 reviews
Rating 8 - Good. 27 out of 120 reviews
Rating 6 - Okay. 8 out of 120 reviews
Rating 4 - Poor. 2 out of 120 reviews
Rating 2 - Terrible. 2 out of 120 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Great location, clean and friendly staff!
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great atmosphere in the hotel bar loved the jazz soundtrack.
Stayed 5 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My company has a subsidiary office nearby so the hotel is very convenient. It has a very high end feel. Restaurant is good. There is a nice workout facility but I did not get to price it because it has odd hours. It's not a complaint but there is not one English television channel. I highly recommend this hotel.
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Room was so spacious and clean. The staff was super friendly! Great location and plenty of amenities!
Stayed 4 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super comfortable hotel with large room and for a very fair price
Stayed 1 night in Oct 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
It was okay
Stayed 8 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Polite and professional staff, awesome facilities complimentary drinks
Stayed 2 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Staff good
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10 Best hotel I have ever stayed at. Will stay again
Stayed 8 nights in Sep 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely amazing, great service great people, wish I didn’t have to leave!
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Grand floor room was very nice. Clean with plenty of amenities. Staff were very friendly and helpful. The service in the restaurant could have been better but still 5 stars overall.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was rated as a 3-star hotel in Japan. However, it would be a 5-star property in the USA. I have traveled all over the world, and this is one of the finest hotels I have ever visited. Exceptionally well managed, with a wonderful staff, I will definitely be back!
Stayed 9 nights in Nov 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Room was clean. The hotel was nice. Just didn't like the fact that the Gym and spa were additional charges where it didn't mention that in the expedia listing.
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were polite despite the communication barrier. Hotel was nice, clean and airy. Complimentary drinks was very good
Stayed 3 nights in Aug 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes. Everything is good.
Stayed 6 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
I stayed in the Grand King Room on the upper floors. Was so lovely to have a massive comfy bed, room to stretch out in, a great TV, free flow drinks in the bar and an excellent quiet breakfast buffet with fresh handmade food beautifully presented and served. Everything was clean, everyone was helpful and even though it's a little out of Tokyo centre, I enjoyed the peace of that and the east access to stations within walking distance. I hugely recommend the nearby bonsai museum/village and the railway museum too. Again both in easy reach.
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow. What a beautiful hotel and spacious room. Wish we could have stayed longer than just overnight. Within walking distance to a couple of train stations.
Stayed 1 night in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in Oct 2024
Verified review

2/10 Terrible

Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Terrible experience If you have a tattoo forget about swimming at this hotels pool - also pool costs $7 per person if you dont have a tatoo, towels $3.50 - restaurant is ridiculously over priced - used laundry facilities at hotel( 8 shirts, 8 underwear and socks (basically under 1 load of laundry) $114 !!!..Noone speaks English and you would think someone would - everything so expensive - rooms crazy small - would have never brought a child to stay here if I wasn't allowed to take him swimming ...their solution- BUY sleeves to cover my tattoos - never a manager their to speak to Don't waste your time ...glad we moved onto another hotel
Stayed 6 nights in May 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great but the staff didn’t seem to coordinate where we should go. They sent us to the 15 floor then told to go to the third floor but then told to go to the fourth floor. Also baggage to and from venue was very slow. With three children and two being on the spectrum was very difficult to get around. But the facility itself was very, very good.
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
A very good stay at a modern and pleasant hotel. Staff are friendly and their service is good. The main issue for me was that the gym, whose management is outsourced and caters mainly to the local population, only opens at 9 am and is closed all day on Mondays. This makes it really inconvenient for business travellers that try to stay fit by working out early before the business day begins. Furthermore the gym attracts a charge of JPY 1100 that needs to be settled at entry and cannot be charged to the room
Stayed 2 nights in Oct 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
環境清潔乾淨，餐廳酒吧也都很好，這是我第二次的入住，下次會再來。
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
また利用させていただきます！
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
なし
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Staff & service, property conditions & facilities
なし
Stayed 1 night in May 2026