4/10 Poor
Keith
Jun 29, 2025
A let down
Amazing location but that’s about it.
St Malo is a lovely place, highly recommended. But choose a different hotel.
We arrived at check in time but our room was not ready. We were told someone would bring us our keys in 15 minutes and asked to wait. The sofa we waited on was very broken. After 20 minutes no one had come over to us, so I rejoined the check in queue.
We were “upgraded” to a junior suite. The room was very stuffy, the carpet and walls stained. The bed was 2 singles out together but with a very hard big lump between the 2 mattresses.
There was a thermostat and air con unit on the wall but when turning this on it came up with an error message. I went to reception to tell them and ask if they could fix it, but the answer was that the room we have does not have air con. I was able to get a small desk fan from them thankfully.
The shower is over the middle of the bath at waist height, so not over head without holding it yourself.
Furniture also stained & old. Rooms in much need of an upgrade.
For £250 on our wedding anniversary it was quite disappointing for the hotel.
Keith
Stayed 2 nights in Jun 2025