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Mercure Tunbridge Wells Hotel

4.0 star property

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Photo gallery for Mercure Tunbridge Wells Hotel

Daily buffet breakfast (GBP 17.95 per person)
Reception
Exterior
Meeting facility
Property grounds

Reviews

7.8 out of 10
Good

Popular amenities

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Business services

Explore the area

View in a map
8 Tunbridge Road, Pembury, Royal Tunbridge Wells, England, TN2 4QL
  • Place, BowlPlex Tunbridge Wells
    ‪4 min drive‬
  • Place, Dunorlan Park
    ‪5 min drive‬
  • Place, Pantiles
    ‪9 min drive‬
  • Airport, London (LGW-Gatwick)
    ‪47 min drive‬

Room options

View all photos for Superior Room, 1 Double Bed

Desk, iron/ironing board, free WiFi, bed sheets

Superior Room, 1 Double Bed

9.6 out of 10
Exceptional
(5 reviews)
  • City view
  • 258 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Room, 1 Double Bed

Classic Room, 1 Double Bed | Desk, iron/ironing board, free WiFi, bed sheets

Classic Room, 1 Double Bed

8.6 out of 10
Excellent
(50 reviews)
  • City view
  • 226 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, Multiple Beds (Classic)

Family Room, Multiple Beds (Classic) | Desk, iron/ironing board, free WiFi, bed sheets

Family Room, Multiple Beds (Classic)

8.4 out of 10
Very good
(7 reviews)
  • City view
  • 280 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Classic Room, 2 Twin Beds

Desk, iron/ironing board, free WiFi, bed sheets

Classic Room, 2 Twin Beds

8.0 out of 10
Very good
(3 reviews)
  • City view
  • 226 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Privilege, Room, 1 Double Bed

Desk, iron/ironing board, free WiFi, bed sheets

Privilege, Room, 1 Double Bed

8.4 out of 10
Very good
(7 reviews)
  • City view
  • 258 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

About the neighborhood

Royal Tunbridge Wells

Dunorlan Park is within 2 miles (3 km) of Mercure Tunbridge Wells Hotel while other popular attractions such as Pantiles are within 3 miles (5 km). This 84-room, 4-star hotel welcomes guests with a restaurant, free in-room WiFi, and a 24-hour business center.

What's nearby

  • BowlPlex Tunbridge Wells - 4 min drive - 1.9 miles
  • Dunorlan Park - 5 min drive - 1.7 miles
  • Pantiles - 9 min drive - 3.5 miles
  • Bewl Water - 12 min drive - 8.5 miles
  • Hever Castle and Gardens - 31 min drive - 15.4 miles

Getting around

  • Maidstone Beltring Station - 9 min drive
  • Gatwick Airport (LGW) - 48 min drive

Restaurants

  • ‪KFC - ‬3 min drive
  • ‪Costa Coffee - ‬7 min walk
  • ‪Costa Coffee - ‬3 min drive
  • ‪Pierre Lotti Cafe - ‬5 min drive
  • ‪King William IV - ‬17 min walk

About this property

Mercure Tunbridge Wells Hotel

Mercure Tunbridge Wells Hotel features free WiFi in public areas, conference space, and a 24-hour business center. Self parking is available for GBP 12 per day. Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, dry cleaning/laundry, and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include express check-out, free newspapers, and laundry facilities.
Guests can expect free WiFi and LED TVs with digital channels. Bathrooms offer hair dryers and free toiletries. Phones and desks are also standard. Housekeeping is available on request.

Similar properties

Exterior
Russell Hotel
  • Breakfast included
  • Parking included
  • Free WiFi
  • Bar
8.2 out of 10, Very Good, 430 reviews
$84 nightly
The price is $101
Apr 26 - Apr 27
Total with taxes and fees
Russell Hotel

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (GBP 12 per day)

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends; GBP 17.95 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • The Mallows

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business center
  • 4,306 square feet of conference space
  • 8 meeting rooms

Outdoors

  • Garden
  • Outdoor furniture
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 2 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • LED TV with digital channels

Food and drink

  • 24-hour room service

More

  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for GBP 15 per pet, per night
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately GBP 17.95 per person
  • Self parking fee: GBP 12 per day
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: 11:00 AM
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, and a smoke detector.
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • There are no elevators.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Mercure Tunbridge Wells
Mercure Hotel Tunbridge Wells
Mercure Tunbridge Wells
Mercure Tunbridge Wells Hotel
Tunbridge Wells Mercure
Tunbridge Wells Mercure Hotel
Mercure Tunbridge Wells Hotel Pembury
Mercure Tunbridge Wells Pembury, Royal Tunbridge Wells
Ramada Royal Tunbridge Wells
Royal Tunbridge Wells Ramada
Ramada Hotel Tunbridge Wells
Mercure Tunbridge Wells
Mercure Tunbridge Wells Hotel Hotel
Mercure Tunbridge Wells Hotel Royal Tunbridge Wells
Mercure Tunbridge Wells Hotel Hotel Royal Tunbridge Wells

Frequently asked questions

Are free cancellation options available at Mercure Tunbridge Wells Hotel?

Mercure Tunbridge Wells Hotel provides free cancellation on certain room rates. To learn more, look at the cancellation policy on Orbitz.

How much does it cost to stay at Mercure Tunbridge Wells Hotel?

As of Apr 1, 2026, prices found for a 1-night stay for 2 adults at Mercure Tunbridge Wells Hotel on Apr 26, 2026 start from $88, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do near Mercure Tunbridge Wells Hotel?

This hotel is located in Royal Tunbridge Wells, close to Assembly Hall Theater, Pantiles, and Tonbridge Castle. You'll also find High Weald and Dunorlan Park within a short drive.

Is there parking available at Mercure Tunbridge Wells Hotel?

Yes, parking is offered for GBP 12 per day.

Does Mercure Tunbridge Wells Hotel have a casino at the property?

No, Mercure Tunbridge Wells Hotel doesn't have a casino.

Will I find an indoor pool at Mercure Tunbridge Wells Hotel?

No, there is no indoor pool at this hotel.

What do couples enjoy most about Mercure Tunbridge Wells Hotel?

Couples staying at this hotel will appreciate amenities like 24-hour room service as well as a restaurant and a bar/lounge.

Does Mercure Tunbridge Wells Hotel have a hot tub?

No, this hotel doesn't have a spa tub.

Does Mercure Tunbridge Wells Hotel have a restaurant with a breakfast menu?

Yes, Mercure Tunbridge Wells Hotel serves buffet breakfast for a surcharge each morning at The Mallows.

Will Mercure Tunbridge Wells Hotel allow pets to stay free of charge?

Although they can't stay for free, pets are welcome at Mercure Tunbridge Wells Hotel for a fee of GBP 15 per pet, per night. The property also provides food and water bowls.

Does Mercure Tunbridge Wells Hotel have connecting rooms available?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

Where is the closest airport to Mercure Tunbridge Wells Hotel?

The closest major airport to Mercure Tunbridge Wells Hotel is Gatwick Airport (LGW), which is about 20.6 mi away. Another top airport is London City Airport (LCY), which is around 27.2 mi away.

Are there rooms with balconies at Mercure Tunbridge Wells Hotel?

No, there aren't any guestrooms with balconies at Mercure Tunbridge Wells Hotel.

Mercure Tunbridge Wells Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 318 out of 1002 reviews
Rating 8 - Good. 379 out of 1002 reviews
Rating 6 - Okay. 186 out of 1002 reviews
Rating 4 - Poor. 74 out of 1002 reviews
Rating 2 - Terrible. 45 out of 1002 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2025

10/10 Excellent

Tolu

Liked: Cleanliness, amenities, property conditions & facilities
Room was neat
Stayed 1 night in Dec 2025

6/10 Okay

Ross

Liked: Cleanliness, staff & service, amenities
First room stunk of stale cigarettes, probably due to the window being left open prior to check in and smokers outside. Easily changed rooms however. Dated property and decor. Good nights sleep, however running a bath early in the morning made a horrible sound from the boiler. Overall average stay, but at reasonable price.
Stayed 1 night in Dec 2025

10/10 Excellent

Sidney

Traveled with family
Liked: Cleanliness, property conditions & facilities
I was very happy with this hotel, everything was clean and tidy, the staff were polite and very help, the breakfast food was plenty and well presented, checkin was also easy and quick, the rooms were well laid out and clean, very happy
Stayed 1 night in Dec 2025

4/10 Poor

Tolu

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The toilet was not flushing and the sink was clogged. The general condition of the toilet was old and dated and can do with refurbishing. The toilet roll holder was loose and the roll kept falling off the holder. The towel radiator was protruding an had a couple of burns. The headboard above the sink was low and not suitable to tell people as my partner banged his head a few times trying to brush his teeth at the sink. Generally poor experience and may not come back.
Stayed 2 nights in Dec 2025

10/10 Excellent

chester

Stayed 2 nights in Dec 2025

10/10 Excellent

Helena

Stayed 2 nights in Sep 2025

10/10 Excellent

James

Stayed 1 night in Nov 2025

8/10 Good

Ann

Good all round
Stayed 1 night in Dec 2025

6/10 Okay

Terry

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The hotel is very dated, the room facilities very poor and the cleaning was not great
Stayed 1 night in Dec 2025

8/10 Good

Highlander

Stayed 1 night in Nov 2025

2/10 Terrible

Will

Stayed 1 night in Dec 2025

10/10 Excellent

Marie

Liked: Cleanliness, property conditions & facilities
Comfortable room, delicious breakfast and plenty of peace and quiet. Thank you Mercure
Stayed 2 nights in Nov 2025

6/10 Okay

Jason

Traveled with partner
Liked: Cleanliness
We were allocated a room on the ground floor near to the hotel function room. They had their first Christmas party on last night. They really should have allocated the rooms nearest the function room to the people attending the party. Breakfast felt low quality, hard croissants, cooked breakfast looked dry and unappealing.
Stayed 1 night in Nov 2025

8/10 Good

Kristoffer

Stayed 1 night in Nov 2025

10/10 Excellent

Clare

Stayed 1 night in Nov 2025

10/10 Excellent

Mr W J

Liked: Cleanliness, amenities, property conditions & facilities
Fantastic service from all staff
Hotel reception
Stayed 1 night in Nov 2025

8/10 Good

andrew

Liked: Cleanliness, amenities, property conditions & facilities
The room was very nice and food was hot for a buffet breakfast, but personally I prefer a freshly cooked breakfast.
Stayed 1 night in Nov 2025

4/10 Poor

Karla

Disliked: Cleanliness, staff & service, amenities
Reception staff could not find our booking. They couldn't workout that with 2 rooms and 4 guests (2 other guests had arrived 10 minutes before us) had checked both rooms in at the same time. We were accused of being rude by the duty manager. Saying no we are not paying anymore money when asking if there was a room for us isn't beeing rude. Each time we pointed out (no raised voices or foul language) that it wasn't our fault we were told not to be rude. Being told that it is down to hotels.com and not the fault of Mercure suggests that there is a training issue for the front of house staff. Room was very tired. 2 extractor fans in bathroom didn't work. 1 was in the actual shower on the wall so not surprised it didn't work. Grout needed replacing in the shower. Side jets just leaked. Desk and drawer unit has laminate lifting and needs repairing. Light bulbs in the bedside lamps were blown. Breakfast was luke warm and not hot. Will not be staying there again and not likely to stay at a Mecure property in the future either.
Stayed 1 night in Nov 2025

10/10 Excellent

G

Traveled with group
Liked: Cleanliness, staff & service, amenities
We received a warm welcome from Steve on reception, who explained where everything was, and made some helpful suggestions for our stay. Our room 132 was a comfortable, quiet, corner room on the ground floor, which was spotless, and had everything we could ask for. Comfortable beds/pillows, large TV, extra heaters and a welcome fan. We enjoyed a hearty afternoon tea in the restaurant, and later, tasty, quick, room service. After an excellent nights sleep, we enjoyed a buffet style breakfast in the restaurant. Plenty of choice, clean, well stocked. A perfect overnight stay! We usually choose to stay at a Premier Inn, as you know exactly what you're going to get, and the price is competitive. Going forward, we will now be looking to stay at a Mercure hotel, as the prices are comparable, but the quality and standard of stay are certainly higher.
Stayed 1 night in Nov 2025

8/10 Good

Sean

Liked: Cleanliness, staff & service, amenities
Pleasant hotel. Ideally positioned
Stayed 1 night in Nov 2025

8/10 Good

Jo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food ordered via room service was excellent and affordable.
Stayed 2 nights in Nov 2025

8/10 Good

stephen

Liked: Cleanliness, staff & service
Room was clean,hotel is in need of a bit of a refurb but staff friendly and good value for money
Stayed 1 night in Nov 2025

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities
Lovely hotel and room. The staff were very helpful and friendly. Bed was so comfortable, didn't want to get up in the morning.
Stayed 2 nights in Oct 2025

6/10 Okay

Andrew

Stayed 1 night in Nov 2025

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