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Hôtel Universel in Rivière-du-Loup

4.0 star property
VIP Access

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Front of property
Breakfast and dinner served, international cuisine
Indoor pool, open 8:30 AM to 10:00 PM, lifeguards on site
Reception
Excellence Room 2 Queen Beds | Hypo-allergenic bedding, individually decorated, individually furnished

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking included
  • Free WiFi

Explore the area

View in a map
311, boul. Hotel-de-Ville, Rivière-du-Loup, QC, G5R 5S4
  • Place, Musee du Bas St Laurent
    ‪18 min walk‬
  • Place, Cegep De Riviere-du-Loup
    ‪3 min drive‬
  • Place, Parc des Chutes
    ‪5 min drive‬
VIP Access
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Room options

View all photos for Classic Room, 2 Queen Beds

Hypo-allergenic bedding, individually decorated, individually furnished

Classic Room, 2 Queen Beds

8.8 out of 10
Excellent
(121 reviews)
  • 312 sq ft
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Excellence Room 2 Queen Beds

Excellence Room 2 Queen Beds | Hypo-allergenic bedding, individually decorated, individually furnished

Excellence Room 2 Queen Beds

8.6 out of 10
Excellent
(48 reviews)
  • 312 sq ft
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Classic Room, 1 King Bed

Classic Room, 1 King Bed | Hypo-allergenic bedding, individually decorated, individually furnished

Classic Room, 1 King Bed

9.2 out of 10
Wonderful
(58 reviews)
  • 312 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Excellence Room

Excellence Room | Hypo-allergenic bedding, individually decorated, individually furnished

Excellence Room

8.0 out of 10
Very good
(5 reviews)
  • 312 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Privilege Club Room

Privilege Club Room | Hypo-allergenic bedding, individually decorated, individually furnished

Privilege Club Room

9.0 out of 10
Wonderful
(33 reviews)
  • 325 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed OR 1 Double Murphy Bed
  • Free WiFi

View all photos for Classic Room, 1 Queen Bed

Hypo-allergenic bedding, individually decorated, individually furnished

Classic Room, 1 Queen Bed

9.2 out of 10
Wonderful
(51 reviews)
  • 312 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed
  • Free WiFi

View all photos for Classic Room, 2 Queen Beds, Pool View

Hypo-allergenic bedding, individually decorated, individually furnished

Classic Room, 2 Queen Beds, Pool View

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

About the neighborhood

Rivière-du-Loup

Hôtel Universel in Rivière-du-Loup is located within a mile (2 km) of Musee du Bas St Laurent and Cegep De Riviere-du-Loup. This 4-star hotel welcomes guests with 300 rooms and conveniences like a full-service spa, an indoor pool, and a 24-hour gym. Located centrally in Rivière-du-Loup, it's connected to the convention center and also close to Centre Culturel Berger and Club De Golf De Riviere-Du Loup.

What's nearby

  • Musee du Bas St Laurent - 18 min walk - 1.0 mile
  • Cegep De Riviere-du-Loup - 3 min drive - 1.2 miles
  • Centre Culturel Berger - 4 min drive - 1.7 miles
  • Parc des Chutes - 5 min drive - 1.9 miles
  • Pot-a-l'Eau-de-Vie - 12 min drive - 6.7 miles

Restaurants

  • ‪Subway - ‬17 min walk
  • ‪McDonald's - ‬13 min walk
  • ‪L'Innocent - ‬3 min drive
  • ‪Tim Hortons - ‬15 min walk
  • ‪Brulerie Ange Ou Démon - ‬3 min drive

About this property

Hôtel Universel in Rivière-du-Loup

Hôtel Universel in Rivière-du-Loup features a full-service spa, an indoor pool, and a 24-hour gym. There's free parking if you drive. The front desk has multilingual staff standing by 24 hours a day to assist with luggage storage and dry cleaning/laundry. Other amenities at this spa hotel include free WiFi in public areas, meeting rooms, and conference space.
Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Refrigerators, microwaves, and coffee makers are other standard amenities.
Recreational amenities at the hotel include a waterslide, an indoor pool, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

UniverSpa has 12 treatment rooms including rooms for couples. Services include hot stone massages, Swedish massages, facials, and body wraps. A variety of treatment therapies are provided, including reflexology and thalassotherapy. The spa is equipped with a sauna, a hot tub, and Turkish bath/hammam.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free extended parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; CAD 7 to 16 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Restaurant - Boreal

Things to do

  • 24-hour gym
  • Bicycle storage
  • Billiards/pool table
  • Full-service spa
  • Indoor pool
  • Waterslide

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 183 square feet of conference space
  • 24-hour business center
  • Meeting rooms

Outdoors

  • Firepit
  • Outdoor furniture

Full-service spa

  • 12 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Swedish massages
  • Thalassotherapy
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 1973
  • Fireplace in lobby
  • Lifeguards
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 11 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from May 22 2026 to May 26 2026 (dates subject to change):
  • Swimming pool

Access methods

Staffed front desk

Pets

  • This property welcomes pets for CAD 40.24 per pet (varies based on length of stay)
  • Dogs and cats only
  • 2 total pets
  • Pets may not be left unsupervised
  • Certain rooms only
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Children 12 years old and younger stay free when using existing bedding
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately CAD 7 to 16 per person
  • Pet fee: CAD 40.24 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Spa fee: CAD 45

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Check-in: 4 PM—-11 PM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free self parking, along with free extended parking. There's also a car charging station.
Property Registration Number 054854, 2026-11-30

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Additional information about polices, regulations, and more:

  • Pool access available from 8:30 AM to 10:00 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

Hôtel Universel in Rivière-du-Loup
Universel in Rivière-du-Loup
Hôtel Universel Rivière-du-Loup Riviere Du Loup
Hôtel Universel Rivière-du-Loup
Universel Rivière-du-Loup Riviere Du Loup
Universel Rivière-du-Loup
Hôtel Universel in Rivière du Loup
Universel In Riviere Du Loup
Hôtel Universel in Rivière du Loup
Hôtel Universel in Rivière-du-Loup Hotel
Hôtel Universel in Rivière-du-Loup Rivière-du-Loup
Hôtel Universel in Rivière-du-Loup Hotel Rivière-du-Loup

Frequently asked questions

Are free cancellation options available at Hôtel Universel in Rivière-du-Loup?

Hôtel Universel in Rivière-du-Loup provides free cancellation on select room rates. If you'd like to learn more, look at the cancellation policy on our site.

How much does it cost to stay at Hôtel Universel in Rivière-du-Loup?

As of May 16, 2026, prices found for a 1-night stay for 2 adults at Hôtel Universel in Rivière-du-Loup on May 17, 2026 start from $151, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do around Hôtel Universel in Rivière-du-Loup?

This hotel is located in Rivière-du-Loup within a short 19-minute walk of Musee du Bas St Laurent. You'll also find Parc des Chutes and Riviere-du-Loup Saint-Simeon Ferry within a short drive.

Will I be able to park at Hôtel Universel in Rivière-du-Loup?

Yes, extended and self parking are offered for free at the hotel. An electric car charging station and wheelchair-accessible parking are also available for guests.

Is a spa located at Hôtel Universel in Rivière-du-Loup?

UniverSpa is the hotel's spa and services include Swedish massages, hot stone massages, body wraps, and reflexology.

Does Hôtel Universel in Rivière-du-Loup include a casino?

No, Hôtel Universel in Rivière-du-Loup doesn't have a casino.

Will I find an indoor pool at Hôtel Universel in Rivière-du-Loup?

Yes, this hotel has an indoor pool. Guests have pool access between 8:30 AM and 10:00 PM. Note though that pool facilities will be unavailable from May 22 2026 until May 26 2026 (subject to change).

What amenities will couples enjoy at Hôtel Universel in Rivière-du-Loup?

There are many amenities for couples at this hotel, including a restaurant and an indoor pool plus some guestrooms feature a private hot tub.

Are there hot tubs at Hôtel Universel in Rivière-du-Loup?

No, but guests can enjoy a sauna at this hotel.

Does Hôtel Universel in Rivière-du-Loup have a restaurant that serves breakfast?

Yes, Hôtel Universel in Rivière-du-Loup serves a cooked-to-order breakfast for a surcharge on weekday mornings at Restaurant - Boreal.

Will Hôtel Universel in Rivière-du-Loup allow pets to stay free of charge?

Although they can't stay for free, cats and dogs are welcome at Hôtel Universel in Rivière-du-Loup for a fee of CAD 40.24 per pet, per day.

Are there connecting rooms at Hôtel Universel in Rivière-du-Loup?

Yes, you can book connecting rooms at this hotel for your group or family vacation.

Can I book a room with a balcony at Hôtel Universel in Rivière-du-Loup?

No, you won't find guestrooms with balconies at Hôtel Universel in Rivière-du-Loup.

Hôtel Universel in Rivière-du-Loup Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1195 out of 2060 reviews
Rating 8 - Good. 521 out of 2060 reviews
Rating 6 - Okay. 215 out of 2060 reviews
Rating 4 - Poor. 80 out of 2060 reviews
Rating 2 - Terrible. 49 out of 2060 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Christopher

Traveled with partner
Disliked: Amenities
The whole hallway smelled of paint, which caused a headache. The "room service" was closed when we got there and the pool closed at 10. The executive suite was cramped, the fridge tiny and there was no way to make tea. Also, breakfast wasn't included in the overrpriced room fee.
Stayed 1 night in Feb 2026

6/10 Okay

Jim

Traveled with group
Liked: Cleanliness, property conditions & facilities
The staff was nice but the room prices are pricey and the restaurant prices are crazy expensive. At dinner, $25 for a small hamburger,$24 dollars for a club sandwich? Not what most snowmobilers want after a day on the trails. We won't be back.
Stayed 1 night in Feb 2026

10/10 Excellent

Karlee

Stayed 1 night in Jan 2026

10/10 Excellent

Donald

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
All of the above Great restaurant meal, comfy beds
Stayed 1 night in Jan 2026

10/10 Excellent

Kevin

Business traveler
Liked: Cleanliness, staff & service, amenities
Room was clean, freshly paint, quiet
Stayed 1 night in Jan 2026

10/10 Excellent

Tamara

Stayed 1 night in Dec 2025

10/10 Excellent

Sarto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I didn’t take breakfast
Stayed 1 night in Jan 2026

10/10 Excellent

Edmund

Stayed 1 night in Jan 2026

10/10 Excellent

Louise

Stayed 1 night in Jan 2026

10/10 Excellent

Chelsey

Stayed 1 night in Jan 2026

10/10 Excellent

stephane

Stayed 1 night in Jan 2026

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, amenities
We were there for 3 nights for a hockey tournament. Greatest hotel. Prestige rooms arena really nice and clean. Courteous staff. The kids really enjoyed the pool, hot tub and water slide. Highly recommend this hotel. We will be back for sure!
Stayed 3 nights in Jan 2026

10/10 Excellent

Andrew

Stayed 1 night in Jan 2026

10/10 Excellent

Fanny

Stayed 1 night in Jan 2026

10/10 Excellent

Samuel

Stayed 1 night in Dec 2025

10/10 Excellent

Colbie

Traveled with family and small children, Traveled with family
Liked: Cleanliness, property conditions & facilities
Room was great, pool was awesome, slide was sketchy. Bar was great!
Stayed 1 night in Jan 2026

10/10 Excellent

Varun

Liked: Cleanliness, amenities, property conditions & facilities
Room was good, was able to check in 30 minutes early. Decent stay.
Stayed 1 night in Dec 2025

10/10 Excellent

Line

Stayed 1 night in Dec 2025

8/10 Good

Guillaume

Stayed 1 night in Dec 2025

10/10 Excellent

Marie Jo

Stayed 1 night in Jan 2026

6/10 Okay

Manon

Liked: Cleanliness, amenities
Nous n'avons pas eu la chambre que nous avions réservée. Chambre très de base.
Stayed 1 night in Jan 2026

8/10 Good

Fraser

Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 1 night in Jan 2026

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
EV chargers great
Stayed 1 night in Nov 2025

6/10 Okay

Myriam

it was incredibly noisy when we were there. there were a lot of skimobilers and parties happening on the floor. we heard people running around all night. when I mentioned it to the front desk the next day they said I should have said somethign at the time and couldnt offer any discount other than breakfast. Dissapointed as we are recurring customers.
Stayed 1 night in Jan 2026

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities
A modern, well kept hotel with friendly service. You won’t be disappointed here.
Stayed 1 night in Jan 2026