HĂŽtel Universel in RiviĂšre-du-Loup

4.0 star property
Family-friendly hotel with a full-service spa connected to the convention center in RiviĂšre-du-Loup
VIP Access

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Photo gallery for HĂŽtel Universel in RiviĂšre-du-Loup

Front of property
Indoor pool, open 8:30 AM to 10:00 PM, lifeguards on site
Excellence Room 2 Queen Beds | Hypo-allergenic bedding, individually decorated, individually furnished
Breakfast and dinner served, international cuisine
Breakfast and dinner served, international cuisine

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Room service
  • Gym

Explore the area

View in a map
311, boul. Hotel-de-Ville, RiviĂšre-du-Loup, QC, G5R 5S4
  • Place, Grand Portage Regional Hospital
    â€Ș3 min drive‬
  • Place, Parc des Chutes
    â€Ș4 min drive‬
  • Place, Riviere-du-Loup Saint-Simeon Ferry
    â€Ș9 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Room options

Classic Room, 2 Queen Beds

8.8 out of 10
Excellent
(113 reviews)
  • 312 sq ft
  • 4 bedrooms
  • Sleeps 4
  • 2 Queen Beds

Excellence Room 2 Queen Beds

8.6 out of 10
Excellent
(47 reviews)
  • 312 sq ft
  • 5 bedrooms
  • Sleeps 4
  • 2 Queen Beds

Classic Room, 1 King Bed

9.2 out of 10
Wonderful
(53 reviews)
  • 312 sq ft
  • Sleeps 4
  • 1 King Bed

Excellence Room

7.6 out of 10
Good
(4 reviews)
  • 312 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

Privilege Club Room

9.0 out of 10
Wonderful
(29 reviews)
  • 325 sq ft
  • Sleeps 4
  • 1 Queen Bed OR 1 Double Murphy Bed

Classic Room, 1 Queen Bed

9.4 out of 10
Exceptional
(45 reviews)
  • 312 sq ft
  • Sleeps 4
  • 1 Queen Bed

Classic Room, 2 Queen Beds, Pool View

  • 4 bedrooms
  • Sleeps 4
  • 2 Queen Beds

About the neighborhood

RiviĂšre-du-Loup

HĂŽtel Universel in RiviĂšre-du-Loup is located within a mile (2 km) of Musee du Bas St Laurent and Cegep De Riviere-du-Loup. This 4-star hotel welcomes guests with 300 rooms and conveniences like a full-service spa, an indoor pool, and a 24-hour gym. Located centrally in RiviĂšre-du-Loup, it's connected to the convention center and also close to Club De Golf De Riviere-Du Loup and Grand Portage Regional Hospital.

What's nearby

  • Grand Portage Regional Hospital - 3 min drive - 1.2 miles
  • Cegep De Riviere-du-Loup - 3 min drive - 1.7 miles
  • Parc des Chutes - 4 min drive - 1.9 miles
  • St. Lawrence Exploration Centre - 8 min drive - 4.8 miles
  • Riviere-du-Loup Saint-Simeon Ferry - 9 min drive - 5.5 miles

Restaurants

  • â€ȘMcDonald's - ‬13 min walk
  • â€ȘSubway - ‬17 min walk
  • â€ȘL'Innocent - ‬3 min drive
  • â€ȘTim Hortons - ‬14 min walk
  • â€ȘMini-Putt Casse-CroĂ»te - ‬4 min drive

About this property

HĂŽtel Universel in RiviĂšre-du-Loup

Family-friendly hotel with a full-service spa connected to the convention center in RiviĂšre-du-Loup
HĂŽtel Universel in RiviĂšre-du-Loup features a full-service spa, an indoor pool, and a 24-hour gym. There's free parking if you drive. The front desk has multilingual staff standing by 24 hours a day to assist with dry cleaning/laundry and luggage storage. Other amenities at this spa hotel include free WiFi in public areas, meeting rooms, and conference space.
Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Refrigerators, microwaves, and coffee makers are other standard amenities.
Recreational amenities at the hotel include a waterslide, an indoor pool, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

UniverSpa has 12 treatment rooms including rooms for couples. Services include hot stone massages, Swedish massages, facials, and body wraps. A variety of treatment therapies are provided, including reflexology and thalassotherapy. The spa is equipped with a sauna, a hot tub, and Turkish bath/hammam.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free extended parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; CAD 7 to 16 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Restaurant - Boreal

Things to do

  • 24-hour gym
  • Bicycle storage
  • Billiards/pool table
  • Full-service spa
  • Indoor pool
  • Waterslide

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 183 square feet of conference space
  • 24-hour business center
  • Meeting rooms

Outdoors

  • Firepit
  • Outdoor furniture

Full-service spa

  • 12 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Swedish massages
  • Thalassotherapy
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 1973
  • Fireplace in lobby
  • Lifeguards
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 11 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities or services will be unavailable from October 14 2025 to October 30 2025 (dates subject to change):
  • Swimming pool

Access methods

Staffed front desk

Pets

  • This property welcomes pets for CAD 40.24 per pet (varies based on length of stay)
  • Dogs and cats only
  • 2 total pets
  • Pets may not be left unsupervised
  • Certain rooms only
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Children 12 years old and younger stay free when using existing bedding
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately CAD 7 to 16 per person
  • Pet fee: CAD 40.24 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Spa fee: CAD 45

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Check-in: 4 PM—-11 PM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free self parking, along with free extended parking. There's also a car charging station.
Property Registration Number 2024-11-30, 054854

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Additional information about polices, regulations, and more:

  • Pool access available from 8:30 AM to 10:00 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

HĂŽtel Universel in RiviĂšre-du-Loup
Universel in RiviĂšre-du-Loup
HĂŽtel Universel RiviĂšre-du-Loup Riviere Du Loup
HĂŽtel Universel RiviĂšre-du-Loup
Universel RiviĂšre-du-Loup Riviere Du Loup
Universel RiviĂšre-du-Loup
HĂŽtel Universel in RiviĂšre du Loup
Universel In Riviere Du Loup
HĂŽtel Universel in RiviĂšre du Loup
HĂŽtel Universel in RiviĂšre-du-Loup Hotel
HĂŽtel Universel in RiviĂšre-du-Loup RiviĂšre-du-Loup
HĂŽtel Universel in RiviĂšre-du-Loup Hotel RiviĂšre-du-Loup

Frequently asked questions

Are free cancellation options available at HĂŽtel Universel in RiviĂšre-du-Loup?

HĂŽtel Universel in RiviĂšre-du-Loup provides free cancellation on select room rates. If you'd like to learn more, look at the cancellation policy on our site.

What's there to do around HĂŽtel Universel in RiviĂšre-du-Loup?

This hotel is located in RiviĂšre-du-Loup within a short 19-minute walk of Musee du Bas St Laurent. You'll also find Riviere-du-Loup Saint-Simeon Ferry and Parc des Chutes within a short drive.

Is there parking available at HĂŽtel Universel in RiviĂšre-du-Loup?

Yes, self parking and long-term parking are offered for free at the hotel. Accessible parking and electric car charging are also available for guests.

Is a spa located at HĂŽtel Universel in RiviĂšre-du-Loup?

UniverSpa is the hotel's spa and services include hot stone massages, Swedish massages, body wraps, and couples treatments.

Does HĂŽtel Universel in RiviĂšre-du-Loup include a casino?

No, HĂŽtel Universel in RiviĂšre-du-Loup doesn't have a casino.

Will I find an indoor pool at HĂŽtel Universel in RiviĂšre-du-Loup?

Yes, this hotel has an indoor pool. Guests have pool access between 8:30 AM and 10:00 PM. Note though that pool facilities will be unavailable from October 14 2025 until October 30 2025 (subject to change).

What will couples enjoy most about a stay at HĂŽtel Universel in RiviĂšre-du-Loup?

There are plenty of amenities for couples at this hotel, including an indoor pool, a bar, and a restaurant.

Does HĂŽtel Universel in RiviĂšre-du-Loup have a hot tub?

Yes, guests can enjoy a spa tub at this hotel.

Does HĂŽtel Universel in RiviĂšre-du-Loup have a restaurant that serves breakfast?

Yes, HĂŽtel Universel in RiviĂšre-du-Loup serves a cooked-to-order breakfast for a surcharge on weekday mornings at Restaurant - Boreal.

Will HĂŽtel Universel in RiviĂšre-du-Loup allow pets to stay free of charge?

Although they can't stay for free, cats and dogs are welcome at HĂŽtel Universel in RiviĂšre-du-Loup for a fee of CAD 40.24 per pet, per day.

Does HĂŽtel Universel in RiviĂšre-du-Loup have connecting rooms?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

Are there rooms with balconies that I can book at HĂŽtel Universel in RiviĂšre-du-Loup?

No, there aren't any guestrooms with balconies at HĂŽtel Universel in RiviĂšre-du-Loup.

HĂŽtel Universel in RiviĂšre-du-Loup Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1104 out of 1933 reviews
Rating 8 - Good. 501 out of 1933 reviews
Rating 6 - Okay. 203 out of 1933 reviews
Rating 4 - Poor. 78 out of 1933 reviews
Rating 2 - Terrible. 47 out of 1933 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Muhammad

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Hotel is nice but is dated. Layout in unconventional and not worth the price since did not have breakfast option
Stayed 1 night in Aug 2025

6/10 Okay

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 1 night in Aug 2025

8/10 Good

Elisabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nous avions rĂ©servĂ© pour la piscine, c’était trĂšs bien pour une nuit
Stayed 1 night in Aug 2025

6/10 Okay

Mark

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

8/10 Good

allison

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool view room, nice enough, but very strong chlorine smell and no fresh air available. Also hand rail on balcony was very oxidated and dirty
 but staff who came to clean it was very nice and cleaned it right up (young Mexican gentleman).
Stayed 1 night in Aug 2025

4/10 Poor

Melissa

Traveled with family and small children
Liked: Amenities
Disliked: Cleanliness
This was a not a 4 star . The rooms are dated and my room on the 4th floor had a terrible smell . Similar to mould . The halls were old and tired . My friend who had a room facing the pool her room smelled so much like chlorine and it hurt our eyes. Even the towels smelled. The hotel is so very busy and so it’s loud. The only good thing was my young kids liked the pool and water slide . There was a good lifeguard who was paying good attention to the kids which was good. The hot tub was more lukewarm though. The area around the hotel is good with stores and food but you need to drive .
Stayed 1 night in Aug 2025

6/10 Okay

Michelle

Traveled with family
Liked: Cleanliness, staff & service

Nice place to take a break

Everything was nice. Pillows were not that great and only had three for two beds.
Stayed 1 night in Aug 2025

10/10 Excellent

Heather

Rooms very clean
Stayed 1 night in Aug 2025

8/10 Good

Jean-Francois, ANJOU

Stayed 1 night in Aug 2025

10/10 Excellent

zunxian

Stayed 2 nights in Jul 2025

10/10 Excellent

Sylvain

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the surroundings
Stayed 1 night in Aug 2025

6/10 Okay

Omar

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and friendly
Stayed 1 night in Aug 2025

6/10 Okay

william

Traveled with partner
Liked: Staff & service, amenities
Hotel was fine. In a strange area. Only things around are car dealerships.
Stayed 1 night in Aug 2025

10/10 Excellent

Heather

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. Great pool and hot tub. Lots of amenities for families. Staff spoke English which was helpful with our limited French. Close to many restaurants and also close to the falls.
Stayed 1 night in Aug 2025

8/10 Good

Raynald

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
TrĂšs bien
Stayed 1 night in Aug 2025

6/10 Okay

jean

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Belle hotel située dans un secteur trÚs limité
Stayed 1 night in Aug 2025

10/10 Excellent

Kyriakoula, Stittsville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a fun hotel to stay at with the kids. The pool and games room was good entertainment. The commercial sized ice maker made it easy to fill coolers. Nespresso in the room was the cherry on top!
Stayed 1 night in Aug 2025

10/10 Excellent

ROBERT

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Sebastien

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed for a quick overnight stop on our way back from the east coast. It was a wonderful stay!
Stayed 1 night in Aug 2025

10/10 Excellent

Melissa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was small, we could hear every noise between the bedroom and bathroom. Otherwise it was clean and quiet.
Stayed 1 night in Aug 2025

8/10 Good

Marisa

Traveled with family and small children
It was difficult to sleep well as noise travels between rooms and from the hallway. The restaurant is ridiculously overpriced. Otherwise a good stay.
Stayed 1 night in Aug 2025

10/10 Excellent

Frederic

Stayed 1 night in Aug 2025

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Beautiful spa separate from a pool that is wonderful for families.
Stayed 1 night in Aug 2025

6/10 Okay

Emily

Traveled with pets, Traveled with family
Disliked: Staff & service
Disappointed with our stay. From the grim, pudgy faced teen that checked us in, to the lack of instruction on how to find our room (showing the map would have been helpful to explain how the Concierge rooms required us to exit the building and re-enter through a separate set of doors), lack of security in the fact that the doors to the ‘Concierge’ area were unlocked and did not require a security swipe of the key card, when entering our room it had a strange musty odour and when I went to the sliding doors to air it our, the sliding doors were also unlocked. Towels are thin, sink soap is in a wall ‘shampoo’ dispenser. Bed is old style with springs, not foam. Price and number of stars is not always an indication of lesser quality, but in this case, it is. Pros: pet friendly and modern decor. High speed EV charging. Looks like a nice swimming pool
Stayed 1 night in Aug 2025