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Hôtel Universel in Rivière-du-Loup

4.0 star property
Family-friendly hotel with a full-service spa connected to the convention center in Rivière-du-Loup
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Photo gallery for Hôtel Universel in Rivière-du-Loup

Front of property
Breakfast and dinner served, international cuisine
Excellence Room 2 Queen Beds | Hypo-allergenic bedding, individually decorated, individually furnished
Reception
Indoor pool, open 8:30 AM to 10:00 PM, lifeguards on site

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking included
  • Free WiFi

Explore the area

View in a map
311, boul. Hotel-de-Ville, Rivière-du-Loup, QC, G5R 5S4
  • Place, Musee du Bas St Laurent
    ‪18 min walk‬
  • Place, Cegep De Riviere-du-Loup
    ‪2 min drive‬
  • Place, Grand Portage Regional Hospital
    ‪3 min drive‬
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Room options

View all photos for Classic Room, 2 Queen Beds

Hypo-allergenic bedding, individually decorated, individually furnished

Classic Room, 2 Queen Beds

8.8 out of 10
Excellent
(118 reviews)
  • 312 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Excellence Room 2 Queen Beds

Excellence Room 2 Queen Beds | Hypo-allergenic bedding, individually decorated, individually furnished

Excellence Room 2 Queen Beds

8.6 out of 10
Excellent
(48 reviews)
  • 312 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Room, 1 King Bed

Classic Room, 1 King Bed | Hypo-allergenic bedding, individually decorated, individually furnished

Classic Room, 1 King Bed

9.2 out of 10
Wonderful
(57 reviews)
  • 312 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Excellence Room

Excellence Room | Hypo-allergenic bedding, individually decorated, individually furnished

Excellence Room

7.6 out of 10
Good
(4 reviews)
  • 312 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Privilege Club Room

Privilege Club Room | Hypo-allergenic bedding, individually decorated, individually furnished

Privilege Club Room

8.8 out of 10
Excellent
(30 reviews)
  • 325 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed OR 1 Double Murphy Bed

View all photos for Classic Room, 1 Queen Bed

Hypo-allergenic bedding, individually decorated, individually furnished

Classic Room, 1 Queen Bed

9.4 out of 10
Exceptional
(46 reviews)
  • 312 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

View all photos for Classic Room, 2 Queen Beds, Pool View

Hypo-allergenic bedding, individually decorated, individually furnished

Classic Room, 2 Queen Beds, Pool View

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

About the neighborhood

Rivière-du-Loup

Hôtel Universel in Rivière-du-Loup is located within a mile (2 km) of Musee du Bas St Laurent and Cegep De Riviere-du-Loup. This 4-star hotel welcomes guests with 300 rooms and conveniences like a full-service spa, an indoor pool, and a 24-hour gym. Located centrally in Rivière-du-Loup, it's connected to the convention center and also close to Club De Golf De Riviere-Du Loup and Grand Portage Regional Hospital.

What's nearby

  • Musee du Bas St Laurent - 18 min walk - 1.0 mile
  • Cegep De Riviere-du-Loup - 2 min drive - 1.2 miles
  • Grand Portage Regional Hospital - 3 min drive - 1.2 miles
  • Parc des Chutes - 4 min drive - 1.9 miles
  • Riviere-du-Loup Saint-Simeon Ferry - 9 min drive - 5.5 miles

Restaurants

  • ‪McDonald's - ‬13 min walk
  • ‪Subway - ‬17 min walk
  • ‪L'Innocent - ‬3 min drive
  • ‪Tim Hortons - ‬15 min walk
  • ‪L'Estaminet - ‬4 min drive

About this property

Hôtel Universel in Rivière-du-Loup

Family-friendly hotel with a full-service spa connected to the convention center in Rivière-du-Loup
Hôtel Universel in Rivière-du-Loup features a full-service spa, an indoor pool, and a 24-hour gym. There's free parking if you drive. The front desk has multilingual staff standing by 24 hours a day to assist with luggage storage and dry cleaning/laundry. Other amenities at this spa hotel include free WiFi in public areas, meeting rooms, and conference space.
Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Refrigerators, microwaves, and coffee makers are other standard amenities.
Recreational amenities at the hotel include a waterslide, an indoor pool, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

UniverSpa has 12 treatment rooms including rooms for couples. Services include hot stone massages, Swedish massages, facials, and body wraps. A variety of treatment therapies are provided, including reflexology and thalassotherapy. The spa is equipped with a sauna, a hot tub, and Turkish bath/hammam.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free extended parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; CAD 7 to 16 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Restaurant - Boreal

Things to do

  • 24-hour gym
  • Bicycle storage
  • Billiards/pool table
  • Full-service spa
  • Indoor pool
  • Waterslide

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 183 square feet of conference space
  • 24-hour business center
  • Meeting rooms

Outdoors

  • Firepit
  • Outdoor furniture

Full-service spa

  • 12 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Swedish massages
  • Thalassotherapy
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 1973
  • Fireplace in lobby
  • Lifeguards
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 11 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for CAD 40.24 per pet (varies based on length of stay)
  • Dogs and cats only
  • 2 total pets
  • Pets may not be left unsupervised
  • Certain rooms only
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Children 12 years old and younger stay free when using existing bedding
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately CAD 7 to 16 per person
  • Pet fee: CAD 40.24 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Spa fee: CAD 45

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Check-in: 4 PM—-11 PM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free self parking, along with free extended parking. There's also a car charging station.
Property Registration Number 054854, 2026-11-30

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Additional information about polices, regulations, and more:

  • Pool access available from 8:30 AM to 10:00 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

Hôtel Universel in Rivière-du-Loup
Universel in Rivière-du-Loup
Hôtel Universel Rivière-du-Loup Riviere Du Loup
Hôtel Universel Rivière-du-Loup
Universel Rivière-du-Loup Riviere Du Loup
Universel Rivière-du-Loup
Hôtel Universel in Rivière du Loup
Universel In Riviere Du Loup
Hôtel Universel in Rivière du Loup
Hôtel Universel in Rivière-du-Loup Hotel
Hôtel Universel in Rivière-du-Loup Rivière-du-Loup
Hôtel Universel in Rivière-du-Loup Hotel Rivière-du-Loup

Frequently asked questions

Are free cancellation options available at Hôtel Universel in Rivière-du-Loup?

Hôtel Universel in Rivière-du-Loup provides free cancellation on select room rates. If you'd like to learn more, look at the cancellation policy on our site.

How much does it cost to stay at Hôtel Universel in Rivière-du-Loup?

As of Feb 9, 2026, prices found for a 1-night stay for 2 adults at Hôtel Universel in Rivière-du-Loup on Feb 16, 2026 start from $133.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do around Hôtel Universel in Rivière-du-Loup?

This hotel is located in Rivière-du-Loup within a short 19-minute walk of Musee du Bas St Laurent. You'll also find Riviere-du-Loup Saint-Simeon Ferry and Parc des Chutes within a short drive.

Is parking available on site at Hôtel Universel in Rivière-du-Loup?

Yes, self parking and long-term parking are offered for free at the hotel. Accessible parking and electric car charging are also available for guests.

Is a spa located at Hôtel Universel in Rivière-du-Loup?

UniverSpa is the hotel's spa and services include Swedish massages, hot stone massages, body wraps, and couples treatments.

Does Hôtel Universel in Rivière-du-Loup include a casino?

No, Hôtel Universel in Rivière-du-Loup doesn't have a casino.

Will I find an indoor pool at Hôtel Universel in Rivière-du-Loup?

Yes, this hotel has an indoor pool. Guests have pool access between 8:30 AM and 10:00 PM.

What will couples enjoy most about a stay at Hôtel Universel in Rivière-du-Loup?

There are plenty of amenities for couples at this hotel, including an indoor pool, a bar, and a restaurant.

Does Hôtel Universel in Rivière-du-Loup have a hot tub?

Yes, guests can enjoy a spa tub at this hotel.

Does Hôtel Universel in Rivière-du-Loup have a restaurant that serves breakfast?

Yes, Hôtel Universel in Rivière-du-Loup serves a cooked-to-order breakfast for a surcharge on weekday mornings at Restaurant - Boreal.

Will Hôtel Universel in Rivière-du-Loup allow pets to stay free of charge?

Although they can't stay for free, cats and dogs are welcome at Hôtel Universel in Rivière-du-Loup for a fee of CAD 40.24 per pet, per day.

Are there connecting rooms at Hôtel Universel in Rivière-du-Loup?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

Are there rooms with balconies at Hôtel Universel in Rivière-du-Loup?

No, there aren't any guestrooms with balconies at Hôtel Universel in Rivière-du-Loup.

Hôtel Universel in Rivière-du-Loup Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1161 out of 2012 reviews
Rating 8 - Good. 514 out of 2012 reviews
Rating 6 - Okay. 211 out of 2012 reviews
Rating 4 - Poor. 78 out of 2012 reviews
Rating 2 - Terrible. 48 out of 2012 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Blaine

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Hotel is very busy with a big conference checking in at the same time. Wait time was quick, I was impressed
Stayed 1 night in Nov 2025

6/10 Okay

Ulandi

Traveled with family
Liked: Cleanliness
I would rather have a room that does not border the pool next time. Breakfast at the restaurant was wonderful.
Stayed 1 night in Aug 2025

10/10 Excellent

THOMAS

Stayed 1 night in Oct 2025

10/10 Excellent

Deborah

Liked: Cleanliness, amenities, property conditions & facilities
The room was spotless. Staff was pleasant and informative!
Stayed 1 night in Nov 2025

10/10 Excellent

Jean-Francois

Business traveler
Liked: Cleanliness, staff & service, amenities
Amazing hotel super restaurant access from the hotel !
Stayed 1 night in Nov 2025

4/10 Poor

Herbert Asset Mgt

Stayed 1 night in Jul 2025

10/10 Excellent

Louis-Pierre

Stayed 1 night in Oct 2025

10/10 Excellent

Manon

Stayed 4 nights in Oct 2025

10/10 Excellent

Nathan

Stayed 1 night in Oct 2025

8/10 Good

Jorge, Chateauguay

Liked: Cleanliness, staff & service
All good ... just a bit disappointed since the indoor pool was closed for repairs.
Stayed 1 night in Oct 2025

10/10 Excellent

Linda

Stayed 1 night in Oct 2025

8/10 Good

Kevin

Stayed 1 night in Oct 2025

10/10 Excellent

Andrea

Stayed 1 night in Sep 2025

10/10 Excellent

Judy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect spot to stop on our way to PEI
Stayed 1 night in Oct 2025

10/10 Excellent

Linda

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay so much here that we booked a second time on our way back from New Brunswick. The room was spacious, and the major win was the access to the patio door directly from the room to take out our dog. We will definitely come back!
Stayed 1 night in Oct 2025

10/10 Excellent

Patricia

Stayed 1 night in Oct 2025

4/10 Poor

SCOTT

Stayed 1 night in Oct 2025

10/10 Excellent

Arthur, Walpole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bilingual staff made my stay very comfortable. Recommend highly!!
Stayed 3 nights in Sep 2025

10/10 Excellent

Jo-Ann, L'ILE BIZARD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the parking spot for our room, very convenient.
Stayed 1 night in Oct 2025

8/10 Good

Elissa

Liked: Cleanliness, property conditions & facilities
I usually stay here enroute from N.S. to Montreal. Well-appointed rooms. A kid-sized pool. A restaurant and b
Stayed 1 night in Oct 2025

10/10 Excellent

Ghislain

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We went for a walk upon arrival and felt safe, supper and breakfast at Boreal restaurant was delicious and decently priced!!
Stayed 1 night in Oct 2025

6/10 Okay

Margaret

Liked: Cleanliness
Stayed 1 night in Oct 2025

10/10 Excellent

SCOTT

Stayed 1 night in Oct 2025

10/10 Excellent

Abdul Azeez Mohamed

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
“A Relaxing Stay with Excellent Food and Amenities” I had a wonderful stay at Hôtel Universel in Rivière-du-Loup. The highlight for me was definitely their indoor pool — spacious, clean, and beautifully maintained. It’s the perfect place to unwind after a long drive or a busy day of travel. Their culinary team deserves special mention — the dinner and breakfast were both exceptional, offering some of the finest food in the area. Every dish was flavorful, well-presented, and prepared with great care by the chefs. Overall, it’s a great spot for both relaxation and convenience, whether you’re passing through, on business, or exploring the region. I’ll definitely be returning on my next trip to Rivière-du-Loup! We forgot an item, later called and got assistance with "Blue", She was really helpful.
Stayed 1 night in Oct 2025

10/10 Excellent

Marc, Caraquet

Stayed 1 night in Jun 2025