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Hôtel Universel in Rivière-du-Loup

4.0 star property
Family-friendly hotel with a full-service spa connected to the convention center in Rivière-du-Loup
VIP Access

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Photo gallery for Hôtel Universel in Rivière-du-Loup

Indoor pool, open 8:30 AM to 10:00 PM, lifeguards on site
Breakfast and dinner served, international cuisine
Standard Room, 2 Queen Beds (Excellence) | Hypo-allergenic bedding, individually decorated, individually furnished
Breakfast and dinner served, international cuisine
Reception

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Room service
  • Gym

Explore the area

Map
311, boul. Hotel-de-Ville, Rivière-du-Loup, QC, G5R 5S4
  • Grand Portage Regional Hospital
    ‪3 min drive‬
  • Parc des Chutes
    ‪4 min drive‬
  • Riviere-du-Loup Saint-Simeon Ferry
    ‪10 min drive‬
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Room options

View all photos for Superior Room

Superior Room | Hypo-allergenic bedding, individually decorated, individually furnished

Superior Room

7.6 out of 10
Good
(4 reviews)
  • 312 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds (Excellence)

Standard Room, 2 Queen Beds (Excellence) | Hypo-allergenic bedding, individually decorated, individually furnished

Standard Room, 2 Queen Beds (Excellence)

9.2 out of 10
Wonderful
(19 reviews)
  • 312 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Room, 2 Queen Beds

Hypo-allergenic bedding, individually decorated, individually furnished

Classic Room, 2 Queen Beds

9.2 out of 10
Wonderful
(58 reviews)
  • 312 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Room, 1 King Bed

Classic Room, 1 King Bed | Hypo-allergenic bedding, individually decorated, individually furnished

Classic Room, 1 King Bed

9.2 out of 10
Wonderful
(44 reviews)
  • 312 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Exclusive Room, Refrigerator & Microwave

Exclusive Room, Refrigerator & Microwave | Hypo-allergenic bedding, individually decorated, individually furnished

Exclusive Room, Refrigerator & Microwave

9.2 out of 10
Wonderful
(11 reviews)
  • 325 sq ft
  • Sleeps 4
  • 1 Queen Bed OR 1 Double Murphy Bed

View all photos for Classic Room, 1 Queen Bed

Hypo-allergenic bedding, individually decorated, individually furnished

Classic Room, 1 Queen Bed

9.8 out of 10
Exceptional
(22 reviews)
  • 312 sq ft
  • Sleeps 4
  • 1 Queen Bed

View all photos for Classic Room, 2 Queen Beds, Pool View

Hypo-allergenic bedding, individually decorated, individually furnished

Classic Room, 2 Queen Beds, Pool View

7.0 out of 10
Good
(7 reviews)
  • Sleeps 4
  • 2 Queen Beds

About the neighborhood

Rivière-du-Loup

Hôtel Universel in Rivière-du-Loup is located within a mile (2 km) of Musee du Bas St Laurent and Cegep De Riviere-du-Loup. This 4-star hotel welcomes guests with 300 rooms and conveniences like a full-service spa, an indoor pool, and a 24-hour gym. Located centrally in Rivière-du-Loup, it's connected to the convention center and also close to Club De Golf De Riviere-Du Loup and Grand Portage Regional Hospital.

What's nearby

  • Musee du Bas St Laurent - 18 min walk - 1.0 mile
  • Grand Portage Regional Hospital - 3 min drive - 1.2 miles
  • Cegep De Riviere-du-Loup - 3 min drive - 1.4 miles
  • Parc des Chutes - 4 min drive - 1.9 miles
  • Riviere-du-Loup Saint-Simeon Ferry - 10 min drive - 4.8 miles

Restaurants

  • ‪La Cage - ‬16 min walk
  • ‪McDonald's - ‬12 min walk
  • ‪Café l'Innocent - ‬3 min drive
  • ‪Microbrasserie Aux Fous Brassant - ‬3 min drive
  • ‪Tim Hortons - ‬6 min drive

About this property

Hôtel Universel in Rivière-du-Loup

Family-friendly hotel with a full-service spa connected to the convention center in Rivière-du-Loup
Hôtel Universel in Rivière-du-Loup features a full-service spa, an indoor pool, and a 24-hour gym. There's free parking if you drive. The front desk has multilingual staff standing by 24 hours a day to assist with luggage storage and dry cleaning/laundry. Other amenities at this spa hotel include free WiFi in public areas, meeting rooms, and conference space.
Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Refrigerators, microwaves, and coffee makers are other standard amenities.
Recreational amenities at the hotel include a waterslide, an indoor pool, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

UniverSpa has 12 treatment rooms including rooms for couples. Services include hot stone massages, Swedish massages, facials, and body wraps. A variety of treatment therapies are provided, including reflexology and thalassotherapy. The spa is equipped with a sauna, a hot tub, and Turkish bath/hammam.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Languages

English, French

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free extended parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; CAD 7 to 16 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Restaurant - Boreal

Things to do

  • 24-hour gym
  • Bicycle storage
  • Billiards/pool table
  • Full-service spa
  • Indoor pool
  • Waterslide

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business center
  • Conference space
  • Meeting rooms

Outdoors

  • Firepit
  • Outdoor furniture

Full-service spa

  • 12 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Swedish massages
  • Thalassotherapy
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 1973
  • Fireplace in lobby
  • Lifeguards
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Private bathroom

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 11 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property welcomes pets for CAD 40.24 per pet (varies based on length of stay)
  • Dogs and cats only
  • 2 total pets
  • Pets may not be left unsupervised
  • Certain rooms only
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Children 12 years old and younger stay free when using existing bedding
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately CAD 7 to 16 per person
  • Pet fee: CAD 40.24 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Spa fee: CAD 45

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Check-in: 4 PM—-11 PM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free self parking, along with free extended parking. There's also a car charging station.
Property Registration Number 2024-11-30, 054854

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Additional information about polices, regulations, and more:

  • Pool access available from 8:30 AM to 10:00 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

Hôtel Universel in Rivière-du-Loup
Universel in Rivière-du-Loup
Hôtel Universel Rivière-du-Loup Riviere Du Loup
Hôtel Universel Rivière-du-Loup
Universel Rivière-du-Loup Riviere Du Loup
Universel Rivière-du-Loup
Hôtel Universel in Rivière du Loup
Universel In Riviere Du Loup
Hôtel Universel in Rivière du Loup
Hôtel Universel in Rivière-du-Loup Hotel
Hôtel Universel in Rivière-du-Loup Rivière-du-Loup
Hôtel Universel in Rivière-du-Loup Hotel Rivière-du-Loup

Frequently asked questions

Are free cancellation options available at Hôtel Universel in Rivière-du-Loup?

Hôtel Universel in Rivière-du-Loup provides free cancellation on select room rates. If you'd like to learn more, look at the cancellation policy on our site.

How much does it cost to stay at Hôtel Universel in Rivière-du-Loup?

As of Jun 26, 2025, prices found for a 1-night stay for 2 adults at Hôtel Universel in Rivière-du-Loup on Jun 30, 2025 start from $145.02, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do around Hôtel Universel in Rivière-du-Loup?

This hotel is located in Rivière-du-Loup within a short 19-minute walk of Musee du Bas St Laurent. You'll also find Parc des Chutes and Riviere-du-Loup Saint-Simeon Ferry within a short drive.

Is there parking available at Hôtel Universel in Rivière-du-Loup?

Yes, self parking and long-term parking are offered for free at the hotel. Accessible parking and electric car charging are also available for guests.

Is a spa located at Hôtel Universel in Rivière-du-Loup?

UniverSpa is the hotel's spa and services include Swedish massages, hot stone massages, body wraps, and reflexology.

Does Hôtel Universel in Rivière-du-Loup include a casino?

No, Hôtel Universel in Rivière-du-Loup doesn't have a casino.

Will I find an indoor pool at Hôtel Universel in Rivière-du-Loup?

Yes, this hotel has an indoor pool. Guests have pool access between 8:30 AM and 10:00 PM.

What will couples enjoy most about a stay at Hôtel Universel in Rivière-du-Loup?

There are plenty of amenities for couples at this hotel, including an indoor pool, a bar, and a restaurant.

Does Hôtel Universel in Rivière-du-Loup have a hot tub?

Yes, this hotel has a spa tub.

Does Hôtel Universel in Rivière-du-Loup have a restaurant that serves breakfast?

Yes, Hôtel Universel in Rivière-du-Loup serves a cooked-to-order breakfast for a surcharge on weekday mornings at Restaurant - Boreal.

Will Hôtel Universel in Rivière-du-Loup allow pets to stay free of charge?

Although they can't stay for free, cats and dogs are welcome at Hôtel Universel in Rivière-du-Loup for a fee of CAD 40.24 per pet, per day.

Are there connecting rooms at Hôtel Universel in Rivière-du-Loup?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

Can I book a room with a balcony at Hôtel Universel in Rivière-du-Loup?

No, at Hôtel Universel in Rivière-du-Loup, there aren't any guestrooms that list a balcony.

Hôtel Universel in Rivière-du-Loup Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1000 out of 1774 reviews
Rating 8 - Good. 475 out of 1774 reviews
Rating 6 - Okay. 193 out of 1774 reviews
Rating 4 - Poor. 63 out of 1774 reviews
Rating 2 - Terrible. 43 out of 1774 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

patricia

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2024

10/10 Excellent

Marc

Stayed 2 nights in Mar 2025

8/10 Good

Nicolas

Stayed 1 night in Mar 2025

8/10 Good

Michael

Liked: Cleanliness
Stayed 3 nights in Mar 2025

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved this hotel. The layout of our room was great for our family. Also liked the layout of the hotel. Pool area was very nice and clean. Only downside was that the hot tub wasn't working properly and the temperature was the same temp as the pool and the slide wasn't open for the kids to use either.
Stayed 1 night in Mar 2025

4/10 Poor

James, Ottawa

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Mar 2025

8/10 Good

Nour

Stayed 1 night in Mar 2025

10/10 Excellent

Eric

Stayed 1 night in Mar 2025

10/10 Excellent

Travis

Stayed 2 nights in Mar 2025

10/10 Excellent

Kevin A

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Mar 2025

8/10 Good

Scott

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Only arrived late, needed a place to sleep while travelling. Room was clean and we ended up using the pool and hot tub in the morning before we departed. Would recommend but were not at the hotel more than 10 hours.
Stayed 1 night in Mar 2025

8/10 Good

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the restaurant on site. The meal was very good. Very friendly staff. Clean and well appointed.
Stayed 1 night in Mar 2025

10/10 Excellent

Christina

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Melanie

Stayed 1 night in Mar 2025

10/10 Excellent

Wayne

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

4/10 Poor

Antoine

Disliked: Staff & service, amenities, property conditions & facilities
WiFi was not working entire stay, been told different stories about WiFi, Netflix not working, TV nit working. Shower drain must be partially blocked it takes 10 min for the water to clear, shower head no pressure it is blocked needs to be changed, sink drain blocked water takes forever to clear. Staff front desk terrible service and not friendly at all. Being dishonest with the guest's is not acceptable . I would not recommend, i will not go again. Kids loved the pool but water was very cold
Stayed 2 nights in Mar 2025

6/10 Okay

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

Serge

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff good restaurant excellent for snowmobile
Stayed 2 nights in Mar 2025

10/10 Excellent

Pierre-Luc

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

6/10 Okay

Donald

Stayed 1 night in Mar 2025

10/10 Excellent

Yoann

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Karine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel! Lots to do!! We stayed for a night while travelling long distance and the kids loved the pool and the free arcade machines! Lots nearby for food or anything you need. I highly recommend!!
Stayed 1 night in Feb 2025

10/10 Excellent

George

Stayed 1 night in Feb 2025

10/10 Excellent

Gabriel

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025