El Angel Ecological Reserve Vacation Packages

We were excited to come to this hotel because it was advertise as a luxury boutique hotel in Beverly Hills. It's not when we checked in. We were given our room for two people, and there was no door to the bathroom. My partner requested another room, but was told that they don't have a room available. The other person said all all their rooms don't have bathroom doors. It was very inconvenient. Another huge inconvenience with the parking situation. I believe part of the reason why I chose this hotel was that parking was reasonable only to find out when we checked in that there are no parking on the premises that we had to park to park around the block in an office building and they charge $40 first day . There was no welcome drink as advertised when we checked in . There was no room service. The restaurant was not open nor the bar nor the coffee shop all they have is a water dispenser in the lobby. This is not the luxury Beverly Hills boutique that I expected.

Pleas don’t book the apartment in this hotel. It’s not associated with the hotel services. The 2nd room has 3 beds all bed sheets were dirty. The has prior hair from guest before us. Behind the headboard I found a dirty t-shirt. Hall restroom tub was rusted and peeling, I was disgusted to see that. The other restroom still had a long hair in the tub. Sanitary is NOT a priority for the owner of this apartment. The price I paid for my 4 day was a steel. Also, beach gear was a laugh in the face. No beach chair, no wagon and the umbrella covered 1 person. I reached out to the person but never showed up with clean sheets. I had to invest in my stay detergent, sanitizing wipes, trash bags and toilet covers. Let me know forget to say, on my first stay the bottom of my feet was all black from the floors being super dirty. The only good thing of the place was the beach distance.

Horrible checkin / checkout... Would never stay there again...Double charged me entire stay and still fighting to get someone to refund 2nd one that is so clearly a duplicate for same stay....