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Rixos Al Mairid Ras Al Khaimah

5.0 star property

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Exterior
Creator video - submitted by lana__creator
Royal Suite (Royal) | Living area | 42-inch TV with satellite channels
6 outdoor pools, open 7:00 AM to 6:00 PM, free cabanas, pool umbrellas
Premium Room, 1 King Bed, Sea View | Living area | 42-inch TV with satellite channels

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Parking included
  • Free WiFi
  • Restaurant

Explore the area

View in a map
Al Maareedh Street, PO Box 12298, Ras Al Khaimah, 11133
  • Place, RAK Expo Center
    ‪3 min drive‬
  • Place, Al Manar Mall
    ‪5 min drive‬
  • Place, Al Hamra Mall
    ‪26 min drive‬
  • Airport, Ras al Khaimah (RKT-Ras al Khaimah Intl.)
    ‪27 min drive‬

Room options

View all photos for Family Room, 2 Queen Beds

Family Room, 2 Queen Beds | Premium bedding, in-room safe, desk, laptop workspace

Family Room, 2 Queen Beds

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Premium Suite, 1 Bedroom

Premium bedding, in-room safe, desk, laptop workspace

Premium Suite, 1 Bedroom

  • Sleeps 4
  • 1 Double Bed
  • Free WiFi

View all photos for Premium Room, 1 King Bed, Sea View

Premium Room, 1 King Bed, Sea View | Premium bedding, in-room safe, desk, laptop workspace

Premium Room, 1 King Bed, Sea View

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Premium Suite, 2 Bedrooms

Premium Suite, 2 Bedrooms | Premium bedding, in-room safe, desk, laptop workspace

Premium Suite, 2 Bedrooms

  • Sleeps 6
  • 2 Double Beds
  • Free WiFi

View all photos for Premium Villa, 2 Bedrooms, Private Pool (Beach Access)

Premium Villa, 2 Bedrooms, Private Pool (Beach Access) | Premium bedding, in-room safe, desk, laptop workspace

Premium Villa, 2 Bedrooms, Private Pool (Beach Access)

  • Sleeps 6
  • 2 Double Beds
  • Free WiFi

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Premium bedding, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Family Room, 2 Queen Beds (Beach Access)

Family Room, 2 Queen Beds (Beach Access) | Premium bedding, in-room safe, desk, laptop workspace

Family Room, 2 Queen Beds (Beach Access)

  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Family Room, 2 Queen Beds (Beach Front)

Family Room, 2 Queen Beds (Beach Front) | Premium bedding, in-room safe, desk, laptop workspace

Family Room, 2 Queen Beds (Beach Front)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Family Room, 2 Queen Beds, Pool View

Premium bedding, in-room safe, desk, laptop workspace

Family Room, 2 Queen Beds, Pool View

  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Family Room, 2 Queen Beds, Sea View

Family Room, 2 Queen Beds, Sea View | Bathroom | Separate tub and shower, designer toiletries, hair dryer, bathrobes

Family Room, 2 Queen Beds, Sea View

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Deluxe Suite, 1 Bedroom

Deluxe Suite, 1 Bedroom | Premium bedding, in-room safe, desk, laptop workspace

Deluxe Suite, 1 Bedroom

  • Sleeps 4
  • 1 Double Bed
  • Free WiFi

View all photos for Premium Suite, 1 Bedroom (Beach Access)

Premium Suite, 1 Bedroom (Beach Access) | Premium bedding, in-room safe, desk, laptop workspace

Premium Suite, 1 Bedroom (Beach Access)

  • Sleeps 4
  • 1 Double Bed
  • Free WiFi

View all photos for Deluxe Suite, 2 Bedrooms

Deluxe Suite, 2 Bedrooms | Premium bedding, in-room safe, desk, laptop workspace

Deluxe Suite, 2 Bedrooms

  • Sleeps 6
  • 2 Double Beds
  • Free WiFi

View all photos for Royal Suite (Royal)

Royal Suite (Royal) | Premium bedding, in-room safe, desk, laptop workspace

Royal Suite (Royal)

  • Sleeps 5
  • 1 King Bed
  • Free WiFi

About the neighborhood

Ras Al Khaimah

Located in Al Mairid within 2 miles (3 km) of RAK Expo Center, Rixos Al Mairid Ras Al Khaimah is within a few miles (5 km) of Tridom. This 471-room, 5-star hotel has 6 outdoor pools along with a private beach and a full-service spa.

What's nearby

  • RAK Expo Center - 3 min drive - 1.3 miles
  • Al Manar Mall - 5 min drive - 2.6 miles
  • National Museum of Ras al Khaimah - 7 min drive - 3.9 miles
  • Khuzam Family Park - 10 min drive - 6.3 miles
  • Al Hamra Mall - 26 min drive - 19.0 miles

Getting around

  • Ras al Khaimah (RKT-Ras al Khaimah Intl.) - 29 min drive

Restaurants

  • ‪استكانة شاي على الفحم - ‬9 min drive
  • ‪Al Qubtan Al Bahri Restaurant - ‬9 min drive
  • ‪Ashuk Ice Cream - ‬8 min drive
  • ‪Mint Tea - ‬9 min drive
  • ‪Tamashah Ice Cream (مثلجات طماشة) - ‬12 min walk

About this property

Rixos Al Mairid Ras Al Khaimah

Rixos Al Mairid Ras Al Khaimah features a private beach, a full-service spa, and 6 outdoor pools. There's free parking, and an airport shuttle (available 24 hours) for AED 420 per vehicle one-way. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, luggage storage, and concierge services. Other amenities at this beach hotel include a children's pool, a 24-hour gym, and a sauna.
42-inch TVs come with satellite channels, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and bathrooms offer hair dryers and designer toiletries. Other standard amenities include laptop-compatible safes, phones, and ironing boards.
6 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, a waterslide, a sauna, and a 24-hour fitness center.

Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision. Guests under 16 years old are not allowed in the swimming pool, fitness facility, or hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 9 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: AED 110 to 130 for adults and AED 55 to 65 for children
  • 3 bars/lounges
  • 3 beach bars
  • 3 restaurants
  • A coffee shop/cafe
  • Couples/private dining

Restaurants on site

  • Al Maeda
  • Rio Bar
  • SOL Beach Lounge & Bar
  • VIDA Arriba Bar
  • VIDA Churascaria

Things to do

  • 24-hour gym
  • 6 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Boat tours
  • Children's pool
  • Fishing
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Kayaking
  • Motor boating
  • Outdoor pool (guest access)
  • Parasailing
  • Personal motorized watercraft
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Surfing/bodyboarding
  • Water skiing
  • Waterslide
  • Windsurfing
  • Yoga classes

Family friendly

  • 6 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Grocery/convenience store
  • In-room crib
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2,592 square feet of conference space
  • 3 meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Free pool cabanas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 9 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 6 floors
  • Banquet hall
  • Built in 2009
  • Designated smoking areas
  • Lifeguards

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Bidet
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch TV with satellite channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Wet bar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Early check-in subject to availability

Early check-in is available for a fee

Express check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

The half board and full board rate plans do not include beverages. Guests booked in these rate plans receive meals at The Kitchen restaurant.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • One child 12 years old or younger stays free when using existing bedding
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: AED 20.00 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately AED 110 to 130 for adults, and AED 55 to 65 for children
  • Airport shuttle fee: AED 420 per vehicle (one-way)
  • Early check-in is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking, along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
  • This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Additional information about polices, regulations, and more:

  • Pool access available from 7:00 AM to 6:00 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • No rollaway or extra beds are available.

Property is also known as

Hilton Ras Al Khaimah

Hilton Ras Al Khaimah Resort

Hilton Resort Ras Al Khaimah

Ras Al Khaimah Hilton

Ras Al Khaimah Hilton Resort

Ras Al Khaimah Resort

Ras Al Khaimah Resort Hilton

Resort Ras Al Khaimah

Hilton Ras Al Khaimah Hotel Ras Al Khaimah

Hilton Ras Al Khaimah Resort And Spa

Ras Al Khaimah Hilton

Hilton Ras Al Khaimah Hotel Ras Al Khaimah

Hilton Ras Al Khaimah Resort Spa

Hilton Ras Al Khaimah Resort Spa

Hilton Ras Al Khaimah Beach Resort

Rixos Al Mairid Ras Al Khaimah Hotel

Rixos Al Mairid Ras Al Khaimah Ras Al Khaimah

Rixos Al Mairid Ras Al Khaimah Hotel Ras Al Khaimah

Frequently asked questions

Is free cancellation available at Rixos Al Mairid Ras Al Khaimah?

Rixos Al Mairid Ras Al Khaimah offers free cancellation on certain room rates. To learn more, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Rixos Al Mairid Ras Al Khaimah?

As of May 14, 2026, prices found for a 1-night stay for 2 adults at Rixos Al Mairid Ras Al Khaimah on May 31, 2026 start from $315, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do close to Rixos Al Mairid Ras Al Khaimah?

This hotel is situated in Al Mairid, close to Jazirat Al Hamra Fishing Village, National Museum of Ras al Khaimah, and Sidroh Beach. You'll also find Al Manar Mall and Al Qawasim Corniche within a short drive.

Is there parking available at Rixos Al Mairid Ras Al Khaimah?

Yes, self parking is offered for free at the hotel. An electric car charging station and wheelchair-accessible parking are also available for guests.

Is there a spa available at Rixos Al Mairid Ras Al Khaimah?

There is a full-service spa available for guests to enjoy and services include Swedish massages, Thai massages, aromatherapy, and reflexology.

Does Rixos Al Mairid Ras Al Khaimah have luxury amenities?

Yes, guests can indulge in luxuries such as 6 outdoor pools, a private beach, and an ocean-view restaurant at this hotel.

Does Rixos Al Mairid Ras Al Khaimah feature a casino?

No, Rixos Al Mairid Ras Al Khaimah doesn't have a casino.

Is there an indoor pool at Rixos Al Mairid Ras Al Khaimah?

No, this hotel doesn't have an indoor pool; however, there are 6 outdoor pools. Guests have pool access between 7:00 AM and 6:00 PM.

Is Rixos Al Mairid Ras Al Khaimah good for couples?

There are many amenities for couples at this hotel, including a private beach plus some guestrooms feature a private pool and a private indoor hot tub.

Are there hot tubs at Rixos Al Mairid Ras Al Khaimah?

No, but guests can enjoy a steam room at this hotel.

Does Rixos Al Mairid Ras Al Khaimah have a restaurant that serves breakfast?

Yes, Rixos Al Mairid Ras Al Khaimah has 3 restaurants, and serves buffet breakfast each morning for a surcharge.

Does Rixos Al Mairid Ras Al Khaimah allow pets to stay for free?

No, pets and service animals aren't allowed at Rixos Al Mairid Ras Al Khaimah.

Are there connecting rooms at Rixos Al Mairid Ras Al Khaimah?

No, this hotel doesn't feature connecting guestrooms.

How close is the airport from Rixos Al Mairid Ras Al Khaimah?

The closest major airport to Rixos Al Mairid Ras Al Khaimah is Ras al Khaimah (RKT-Ras al Khaimah Intl.), which is 16.2 mi away (29 minutes by car). Another top airport is Khasab (KHS), which is around 29.8 mi away.

Are there rooms with balconies at Rixos Al Mairid Ras Al Khaimah?

Yes, some guestrooms at this hotel offer either a balcony and a patio where guests can enjoy sea and garden views.

Does Rixos Al Mairid Ras Al Khaimah offer wedding services?

There are wedding services available at Rixos Al Mairid Ras Al Khaimah if that's in your vacation plans.

Rixos Al Mairid Ras Al Khaimah Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 53 out of 80 reviews
Rating 8 - Good. 16 out of 80 reviews
Rating 6 - Okay. 4 out of 80 reviews
Rating 4 - Poor. 2 out of 80 reviews
Rating 2 - Terrible. 5 out of 80 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Sofia

Traveled with family
Disliked: Cleanliness, staff & service, amenities
Terrible hotel
Stayed 1 night in Jan 2026

10/10 Excellent

Walter

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Das Rixos Al Mairid überzeugt durch einen sehr aufmerksamen und zuvorkommenden Service, eine hochwertige Auswahl an Spirituosen sowie eine große Vielfalt an Speisen bei durchgehend guter Qualität. Die Anlage ist weitläufig gestaltet, wirkt zu keiner Zeit überfüllt und bietet dadurch ein dauerhaft entspanntes Urlaubsgefühl. Besonders hervorzuheben sind die schönen, gepflegten Strände und die angenehme Lounge-Atmosphäre in den Strandbars, die zum Verweilen einlädt.
Stayed 7 nights in Jan 2026

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb hotel with very good food and service. Brilliant for a family trip. The evening entertainment at this hotel is the best I’ve ever seen, it’s like a full west end show every night. Staff are great. Restaurants also very good. The condition of the hotel is good, the rooms are good (not the best Ive been to at a Rixos but still good). The hotel is very Russian heavy and as a result some stuff is aimed to that culture, but not a major issue.
Stayed 7 nights in Jan 2026

10/10 Excellent

Sundeep Singh

Stayed 7 nights in Dec 2025

10/10 Excellent

Vladimir

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Excellent hotel, staff, amenities and trip overall
Stayed 7 nights in Dec 2025

10/10 Excellent

Katie

Traveled with group
Liked: Cleanliness, staff & service, amenities
Very friendly staff
Stayed 3 nights in Jan 2026

6/10 Okay

Bansi

Traveled with family and small children
Liked: Cleanliness, amenities
Hotel was not ready for our large group of 40 people. Most of us got our room away after the 3pm check-in time and then there were various problems within the rooms mainly that of lack of hot water! Eventually all sorted and we enjoyed the rest of our time. The buffet is vast but it would be nice to have a bit more variety of vegetarian options other than salad and an Indian corner.
Stayed 7 nights in Dec 2025

10/10 Excellent

Jaimini

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2025

10/10 Excellent

Aziz

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great.
Stayed 4 nights in Dec 2025

10/10 Excellent

Elvan

Stayed 2 nights in Dec 2025

6/10 Okay

Dhaval, Suwannee

Stayed 1 night in Dec 2025

8/10 Good

Dineka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay at Rixos Ras Al Khaimah. The staff were all very friendly and helpful, especially the reception team and the bar staff who were quick and efficient even when it was busy. There are lots of pools to choose from, which was fantastic, and the buffet had a really good variety of food. The only downsides were that the rooms in the main hotel felt a bit dated, and there was no food or drinks service on the beach despite being told at reception that there would be. It was quite inconvenient having to walk about 6/7 minutes each way to get water or drinks, especially with little kids. Otherwise, it’s a lovely hotel overall — great service, good facilities, and a relaxing stay.
Stayed 2 nights in Oct 2025

10/10 Excellent

Subhash

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very excellent experience
Stayed 7 nights in Oct 2025

10/10 Excellent

Kareem

Stayed 1 night in Aug 2025

10/10 Excellent

Kareem

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

6/10 Okay

eoin

Stayed 3 nights in Sep 2025

6/10 Okay

mansoor

Liked: Room comfort

Other Rixos are better then this branch

Old building, carpet smell , needs lots of modifications. It’s like 3-4 star Other Rixos i have stayed are much better quality and cleaner.
Stayed 2 nights in Aug 2025

10/10 Excellent

Mark, Dubai

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property with a large resort. Great amenities. The staff are so warm, welcoming and hospitable and certainly made the visit memorable. Can’t wait to come back again.
Stayed 2 nights in Aug 2025

10/10 Excellent

Anum

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A big thank you for the excellent customer service. Staff members were really cheerful and helpful some of the names are Dally (receptionist) Jerry and Mokat ( buggy drivers). We will definitely come back next year
Stayed 3 nights in Aug 2025

2/10 Terrible

Craig

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Do not go to this hotel. We arrived on Friday 11th July and have left on Wednesday 16th July to stay at a different hotel due to how awful this Rixos is. I am unsure how the hotel can class themselves as a 5 star and all inclusive. I have been to Dubai many times and this hotel lacks everything Dubai offers. The restaurant rush you from the moment you sit down for dinner and don’t leave you to enjoy your food. The rooms are VERY dated and tight for space. The booking system to book restaurants is a complete faff and does not work. By the time you manage to get on they are fully booked. The buffet restaurant has no dress code and people are strolling in for dinner in swim wear. You cannot get snacks anywhere in the hotel, no snack bar, no ice cream nothing. You can only eat from 12-3. After this you cannot get anything until dinner. This isn’t great when you are traveling with kids. Very disappointed with the lack of staff, no real effort to help you or make you feel welcome. Will never stay here again!
Stayed 9 nights in Jul 2025

10/10 Excellent

Brian

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We went with 2 other families for our 3rd time and it is a great destination for short breaks. Lots for the kids to do and plenty of space. Buffet could be better is the only lower mark I would give.
Stayed 3 nights in Jun 2025

10/10 Excellent

Stela

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
What an amazing hotel, we had a great stay. The hotel is lovely although we thought the rooms need refreshing they are kept nice and clean. The hotel grounds are absolutely stunning. The gardens are gorgeous and very well maintained. A few swimming pools all nice and clean. We had a small issue with the room and Prakash from reception, in a great professional manner, did everything he can and more to ensure resolving that issue for us. Thank you Prakash 🙏 His colleague Dally was also very nice and helpful. Thank you Dally 🙏 In general, all the staff were so friendly and helpful, which really made this hotel stand out compared to many other 5 star hotels around the world we have stayed at. Mohamed Ali by the pool was giving all guest including us a true 5 star service every single day! Very professional, extremely attentive and helpful! Thank you Mohamed Ali🙏 Another great member of the staff was Basil at the buffet restaurant. He was there as soon as we sat down making sure we have everything we need. All the waiters there were really nice and good but Basil stood out with going an extra mile to provide excellent service. Thank you Basil 🙏 I am not one to write reviews, in fact I never do, but this time I feel that the staff and especially the above mentioned members of the staff really contributed to our fantastic experience at this fabulous hotel that I could just not go without sharing this and recognise the amazing service we received from the staff.
Stayed 9 nights in May 2025

8/10 Good

Julie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean. The staff were amazing. Nothing was too much trouble. The booking system for the restaurants was awful. Trying to get booked was impossible unless you asked the concierge for help.
Stayed 8 nights in May 2025

10/10 Excellent

Raffi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Charlene

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great service wonderful stay

From the moment of arrival we had fabulous service - we felt very welcomed and looked after! Especially at dinner we had an amazing experience with Murat at Orient restaurant - amazing mixologist!
Stayed 1 night in May 2025

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