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Heartland Hotel Queenstown

3.0 star property
Hotel in Queenstown with a fitness center and a restaurant

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Photo gallery for Heartland Hotel Queenstown

Exterior
Lobby lounge
Lobby
Interior
Superior Split King Chalet View | Blackout drapes, iron/ironing board, free cribs/infant beds, free WiFi

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking included
  • Free WiFi
  • Gym
  • Bar

Explore the area

View in a map
27 Stanley Street, Queenstown, 9197
  • Place, Queenstown Gardens
    ‪2 min walk‬
  • Place, Queenstown Mall
    ‪5 min walk‬
  • Place, Queenstown Beach
    ‪5 min walk‬
  • Airport, Queenstown (ZQN-Queenstown Intl.)
    ‪7 min drive‬

Room options

Standard Twin Room

9.0 out of 10
Wonderful
(6 reviews)
  • 323 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Superior King View Room

Superior King View Room | Blackout drapes, iron/ironing board, free cribs/infant beds, free WiFi

Superior King View Room

7.6 out of 10
Good
(5 reviews)
  • 323 sq ft
  • Partial lake view
  • Sleeps 2
  • 1 King Bed

Standard Triple Room

  • 538 sq ft
  • Sleeps 3
  • 3 Twin Beds

View all photos for Chalet Studio King Room

Chalet Studio King Room | Blackout drapes, iron/ironing board, free cribs/infant beds, free WiFi

Chalet Studio King Room

7.8 out of 10
Good
(11 reviews)
  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Chalet Studio King View Room

Chalet Studio King View Room | Lake view

Chalet Studio King View Room

9.0 out of 10
Wonderful
(9 reviews)
  • 323 sq ft
  • Partial lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Super King/Split View

Free toiletries, hair dryer, towels, soap

Standard Super King/Split View

7.6 out of 10
Good
(7 reviews)
  • 323 sq ft
  • Partial lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Studio, Multiple Beds

Superior Studio, Multiple Beds | Blackout drapes, iron/ironing board, free cribs/infant beds, free WiFi

Superior Studio, Multiple Beds

8.0 out of 10
Very good
(25 reviews)
  • 322 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Standard Super King/Split

Standard Super King/Split | Blackout drapes, iron/ironing board, free cribs/infant beds, free WiFi

Standard Super King/Split

7.8 out of 10
Good
(9 reviews)
  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Queen And Single Room

Blackout drapes, iron/ironing board, free cribs/infant beds, free WiFi

Standard Queen And Single Room

  • Sleeps 3

View all photos for Standard Super King/Split Room

Blackout drapes, iron/ironing board, free cribs/infant beds, free WiFi

Standard Super King/Split Room

  • Sleeps 2

View all photos for Standard Super King/Split Room with View

Blackout drapes, iron/ironing board, free cribs/infant beds, free WiFi

Standard Super King/Split Room with View

  • Sleeps 2

View all photos for Standard King Room

Blackout drapes, iron/ironing board, free cribs/infant beds, free WiFi

Standard King Room

  • Sleeps 2

View all photos for King Chalet

Blackout drapes, iron/ironing board, free cribs/infant beds, free WiFi

King Chalet

  • Sleeps 2

View all photos for King Chalet With View

Blackout drapes, iron/ironing board, free cribs/infant beds, free WiFi

King Chalet With View

  • Sleeps 2

View all photos for Family Chalet

Blackout drapes, iron/ironing board, free cribs/infant beds, free WiFi

Family Chalet

  • Sleeps 4

View all photos for Superior Queen And Single Room

Blackout drapes, iron/ironing board, free cribs/infant beds, free WiFi

Superior Queen And Single Room

  • Sleeps 3

View all photos for Superior King Room With View

Blackout drapes, iron/ironing board, free cribs/infant beds, free WiFi

Superior King Room With View

  • Sleeps 2

Superior Family Chalet View

  • Partial lake view
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Superior Split King Chalet View

Superior Split King Chalet View | Blackout drapes, iron/ironing board, free cribs/infant beds, free WiFi

Superior Split King Chalet View

  • Partial lake view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

Standard Split King Chalet

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Superior King View Room

Blackout drapes, iron/ironing board, free cribs/infant beds, free WiFi

Superior King View Room

  • Partial lake view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Chalet Quad Room

Chalet Quad Room | Blackout drapes, iron/ironing board, free cribs/infant beds, free WiFi

Chalet Quad Room

  • 355 sq ft
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Family Room

Family Room | Blackout drapes, iron/ironing board, free cribs/infant beds, free WiFi

Family Room

9.0 out of 10
Wonderful
(4 reviews)
  • 538 sq ft
  • Partial lake view
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

Chalet Quadruple Room

  • Sleeps 4

View all photos for Standard Triple Single

Blackout drapes, iron/ironing board, free cribs/infant beds, free WiFi

Standard Triple Single

  • Sleeps 3

View all photos for Chalet Queen And Twin Single

Blackout drapes, iron/ironing board, free cribs/infant beds, free WiFi

Chalet Queen And Twin Single

  • Sleeps 4

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About the neighborhood

Queenstown

Located in Queenstown City Centre, Heartland Hotel Queenstown is adjacent to St Josephs Parish and within a 5-minute walk of Queenstown Arts Centre. This 3-star hotel welcomes guests with 81 rooms and conveniences like free in-room WiFi, free self parking, and a gym.

What's nearby

  • Queenstown Gardens - 2 min walk - 0.1 miles
  • Queenstown Mall - 5 min walk - 0.3 miles
  • Queenstown Beach - 5 min walk - 0.3 miles
  • TSS Earnslaw Steamship - 8 min walk - 0.5 miles
  • Skyline Queenstown - 13 min walk - 0.7 miles

Getting around

  • Queenstown Intl. Airport (ZQN) - 8 min drive

Restaurants

  • ‪Cookie Time - ‬4 min walk
  • ‪Speight's Ale House - ‬3 min walk
  • ‪Novotel Queenstown Lakeside - ‬6 min walk
  • ‪Odd Saint - ‬6 min walk
  • ‪Starbucks - ‬4 min walk

About this property

Heartland Hotel Queenstown

Hotel in Queenstown with a fitness center and a restaurant
Guests of Heartland Hotel Queenstown enjoy features like a gym, free WiFi in public areas, and laundry facilities. Free parking is included with your stay. Front-desk staff can assist with dry cleaning/laundry, securing valuables, and tours or tickets. Additional amenities include a garden, a TV in a common area, and a vending machine.
Guests can expect free WiFi and TVs with satellite channels. Bathrooms offer hair dryers and free toiletries. Electric kettles, phones, and ironing boards are also standard.
Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Similar properties

Exterior
Scenic Suites Queenstown
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
8.6 out of 10, Excellent, 1,000 reviews
$249 nightly
The price is $287
Dec 25 - Dec 26
Total with taxes and fees
Scenic Suites Queenstown

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Offsite parking available (NZD 30 per night); reservations required
  • Free uncovered self parking on site
  • Limited onsite self parking

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:00 AM to 10:30 AM on weekends; NZD 26 to 33 for adults and NZD 13 to 17 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Peaks Restaurant & Bar
  • The Lobby Bar

Things to do

  • Gym
  • Ski storage
  • TV in common areas

Family friendly

  • In-room crib
  • Laundry facilities
  • Mini-fridge

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Well-lit path to entrance

More

  • 3 floors
  • 7 buildings
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoking not allowed
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Mini-fridge
  • Tea bags/instant coffee

More

  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

The property charges 1.5 percent for credit card payments
The front desk is open daily from 7:00 AM - 11:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • This property doesn't allow pets

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately NZD 26 to 33 for adults, and NZD 13 to 17 for children
  • Nearby parking fee: NZD 30 per night (164 ft away)
  • Credit card charges are subject to a surcharge of 1.5 percent

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
  • Check-in: 2:00 PM—-11:00 PM
  • Check-out: 10 AM
  • Minimum check-in age: 18
The front desk is available during limited hours. Driving? This property offers free self parking, along with offsite parking (reservations required). There's also a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • There are no elevators.
  • No rollaway or extra beds are available.

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Heartland Hotel
Heartland Hotel Queenstown
Heartland Queenstown
Heartland Queenstown Hotel
Hotel Heartland Queenstown
Queenstown Heartland
Queenstown Heartland Hotel
Scenic Circle a Line Hotel
Scenic Circle a Line Queenstown
Heartland Queenstown
Heartland Hotel Queenstown Hotel
Heartland Hotel Queenstown Queenstown
Heartland Hotel Queenstown Hotel Queenstown

Frequently asked questions

Is a free cancellation option available at Heartland Hotel Queenstown?

Heartland Hotel Queenstown offers free cancellation on select room rates. For additional details, review the cancellation policy on Orbitz.

How much does it cost to stay at Heartland Hotel Queenstown?

As of Dec 23, 2025, prices found for a 1-night stay for 2 adults at Heartland Hotel Queenstown on Dec 25, 2025 start from $199.07, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do around Heartland Hotel Queenstown?

This hotel is situated in Queenstown City Centre, just steps from St Josephs Parish and Cookie Time, and within a short walk of Queenstown Gardens. You'll also find Queenstown Mall and Queenstown Beach less than a mile away.

Is there parking available at Heartland Hotel Queenstown?

Yes, uncovered self parking is offered for free at the hotel. Though parking is limited, electric car charging is also available.

Does Heartland Hotel Queenstown include a casino at the property?

No, Heartland Hotel Queenstown doesn't have a casino.

Is there an indoor pool at Heartland Hotel Queenstown?

No, there is no indoor pool at this hotel.

Is Heartland Hotel Queenstown good for couples?

Couples staying at this hotel will appreciate amenities like around-the-clock room service as well as a bar and a restaurant.

Does Heartland Hotel Queenstown have a hot tub?

No, there isn't a spa tub at this hotel.

Does Heartland Hotel Queenstown have a restaurant that serves breakfast?

Yes, Heartland Hotel Queenstown serves buffet breakfast for a surcharge each morning at Peaks Restaurant & Bar.

Does Heartland Hotel Queenstown allow pets to stay for free?

No, pets aren't allowed at Heartland Hotel Queenstown.

Are there connecting rooms at Heartland Hotel Queenstown?

No, there aren't connecting guestrooms at this hotel.

How far is the airport from Heartland Hotel Queenstown?

The closest major airport to Heartland Hotel Queenstown is Queenstown Intl. Airport (ZQN), which is 4.4 mi away (8 minutes by car).

Are there rooms with balconies at Heartland Hotel Queenstown?

No, there aren't any guestrooms with balconies at Heartland Hotel Queenstown.

Heartland Hotel Queenstown Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 360 out of 1001 reviews
Rating 8 - Good. 404 out of 1001 reviews
Rating 6 - Okay. 163 out of 1001 reviews
Rating 4 - Poor. 50 out of 1001 reviews
Rating 2 - Terrible. 24 out of 1001 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Sridhar

Liked: Staff & service
Disliked: Property conditions & facilities
The room was ok!
Stayed 1 night in Nov 2025

6/10 Okay

Ben

Traveled with family
Disliked: Property conditions & facilities
Good location, facilities required improvement
Stayed 2 nights in Sep 2025

10/10 Excellent

Lisa

Stayed 5 nights in Sep 2025

6/10 Okay

Dusan

Liked: Cleanliness
Disliked: Staff & service
Not keen on a vehicle being parked in front of my entrance door and being constantly being woken up day and night …
Stayed 4 nights in Sep 2025

8/10 Good

Kira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel, excellent location

Lovely hotel. Really friendly staff. Room was lovely with a great view but bathroom was a bit run down. Good selection at breakfast. Excellent location, Only a few mins walk down to the restaurants and attractions.
Stayed 2 nights in Sep 2025

10/10 Excellent

Chevonne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved
Stayed 2 nights in Jun 2025

8/10 Good

Moe

Liked: Staff & service, property conditions & facilities
About 2Km walking distant from downtown with beautiful view to the lake and part of town. Uber and taxi fare are so high and foods as well not cheap though.
Stayed 3 nights in Aug 2025

8/10 Good

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very friendly
Stayed 2 nights in Aug 2025

10/10 Excellent

Max Arnold

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Was close to the main part of Queenstown and the room had a good view and very spacious.
Stayed 2 nights in May 2025

10/10 Excellent

Daria

Stayed 2 nights in Aug 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing view of the water and surrounding mountains. Also within walking distance to the centre of Queenstown. Bathroom is a little dated but clean and more than comfortable. If I had one complaint it would be that the rooms aren’t that well insulated in terms of sound if there were noisy neighbours, but this didn’t seem to be an issue.
Stayed 2 nights in Aug 2025

8/10 Good

Adrianne

Traveled with family
Liked: Cleanliness, staff & service
Stayed 5 nights in Aug 2025

10/10 Excellent

Rowan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and view.
Stayed 1 night in Aug 2025

6/10 Okay

Dioneil Louis

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2025

8/10 Good

Aidan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good. No real soundproofing between units.
Stayed 2 nights in Aug 2025

8/10 Good

Chad

Traveled with family
Liked: Cleanliness, staff & service
Convenient and close to city. Property was run down and parking limted.
Stayed 2 nights in Jul 2025

8/10 Good

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

Rhys

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2025

8/10 Good

Jill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Cem

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place and good location
Stayed 2 nights in Jul 2025

4/10 Poor

Stuart

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Right by road which was noisy. As it was winter single panel heater not sufficient
Stayed 1 night in Jul 2025

10/10 Excellent

Jenny

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

8/10 Good

Amy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great, comfortable stay

Excellent location, a few minutes walk down the hill to town centre. Friendly staff. Spacious, basic room, clean and comfortable. Parking is free but first in, first served, so you may have to find a parking spot elsewhere which is difficult in Queenstown.
Stayed 1 night in Jul 2025

8/10 Good

Arabelle Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Nice mountain and lake view.
Stayed 2 nights in Jul 2025

8/10 Good

Meg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The studio was an older one so bathroom basic which was fine. Fridge and kettle but no washing up facilities so had to use the bathroom to wash the cups. Very warm with a view of the lake and town from the balcony. The bed very comfy and warm. The staff were great and was alowed to check in early.
View from the room.
Stayed 1 night in Jul 2025

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