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Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino

4.5 star property

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Photo gallery for Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino

Property amenity
Property video
Restaurant
Banquet hall
9 bars/lounges, poolside bar

Reviews

8.0 out of 10
Very good

Popular amenities

  • Hot tub
  • Breakfast included
  • All inclusive
  • Parking included

Explore the area

View in a map
Highway Macao Playa Arena Gorda, Punta Cana, La Altagracia, 23000
  • Place, Punta Blanca Golf Course
    ‪11 min walk‬
  • Place, Arena Gorda Beach
    ‪14 min walk‬
  • Place, Splash Water Park
    ‪18 min walk‬
  • Airport, Punta Cana (PUJ-Punta Cana Intl.)
    ‪44 min drive‬

Room options

View all photos for Luxury Chairman Three Bedroom Suite Swim Out Diamond Club

Premium bedding, minibar, in-room safe, individually decorated

Luxury Chairman Three Bedroom Suite Swim Out Diamond Club

  • Ocean view
  • 3767 sq ft
  • Sleeps 10
  • 1 King Bed, 4 Queen Beds and 1 Double Sofa Bed OR 2 Queen Beds, 2 King Beds and 1 Double Sofa Bed

View all photos for Luxury Chairman Two Bedroom Suite Swim Out Diamond Club

Premium bedding, minibar, in-room safe, individually decorated

Luxury Chairman Two Bedroom Suite Swim Out Diamond Club

  • Ocean view
  • 3164 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed

View all photos for Luxury Presidential One Bedroom Suite

Premium bedding, minibar, in-room safe, individually decorated

Luxury Presidential One Bedroom Suite

8.4 out of 10
Very good
(41 reviews)
  • Resort view
  • 1238 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Chairman Two Bedroom Suite Ocean Front Diamond Club

Premium bedding, minibar, in-room safe, individually decorated

Luxury Chairman Two Bedroom Suite Ocean Front Diamond Club

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 3164 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Luxury Presidential Two Bedroom Suite Diamond Club

Premium bedding, minibar, in-room safe, individually decorated

Luxury Presidential Two Bedroom Suite Diamond Club

  • Resort view
  • 1840 sq ft
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 2 Double Sofa Beds

View all photos for Luxury Junior Suite Ocean View Diamond Club

Beach/ocean view

Luxury Junior Suite Ocean View Diamond Club

8.6 out of 10
Excellent
(8 reviews)
  • Ocean view
  • 603 sq ft
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Chairman Three Bedroom Suite Ocean Front Diamond Club

Premium bedding, minibar, in-room safe, individually decorated

Luxury Chairman Three Bedroom Suite Ocean Front Diamond Club

  • Ocean view
  • 3767 sq ft
  • Sleeps 10
  • 1 King Bed, 4 Queen Beds and 1 Double Sofa Bed OR 2 King Beds, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential Two Bedroom Suite

Premium bedding, minibar, in-room safe, individually decorated

Luxury Presidential Two Bedroom Suite

9.4 out of 10
Exceptional
(10 reviews)
  • Resort view
  • 1840 sq ft
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 3 Double Sofa Beds

View all photos for Luxury Presidential One Bedroom Suite Diamond Club

Premium bedding, minibar, in-room safe, individually decorated

Luxury Presidential One Bedroom Suite Diamond Club

  • Resort view
  • 1238 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Swim Out

Premium bedding, minibar, in-room safe, individually decorated

Luxury Junior Suite Swim Out

9.0 out of 10
Wonderful
(223 reviews)
  • 603 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Family Suite Ocean View Diamond Club

Premium bedding, minibar, in-room safe, individually decorated

Luxury Family Suite Ocean View Diamond Club

9.6 out of 10
Exceptional
(15 reviews)
  • Ocean view
  • 681 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Diamond Club

Beach/ocean view

Luxury Junior Suite Diamond Club

9.0 out of 10
Wonderful
(4 reviews)
  • Resort view
  • 603 sq ft
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Swim Out Diamond Club

Premium bedding, minibar, in-room safe, individually decorated

Luxury Junior Suite Swim Out Diamond Club

8.2 out of 10
Very good
(12 reviews)
  • 603 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Chairman Four Bedroom Suite Ocean Front Diamond Club

Premium bedding, minibar, in-room safe, individually decorated

Luxury Chairman Four Bedroom Suite Ocean Front Diamond Club

  • Ocean view
  • 4370 sq ft
  • Sleeps 12
  • 4 Queen Beds, 2 King Beds and 2 Double Sofa Beds

View all photos for Luxury Junior Suite

Beach/ocean view

Luxury Junior Suite

8.8 out of 10
Excellent
(266 reviews)
  • Garden view
  • 603 sq ft
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Family Suite

Premium bedding, minibar, in-room safe, individually decorated

Luxury Family Suite

8.4 out of 10
Very good
(117 reviews)
  • Resort view
  • 681 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Ocean View

Beach/ocean view

Luxury Junior Suite Ocean View

8.8 out of 10
Excellent
(38 reviews)
  • Ocean view
  • 603 sq ft
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Chairman Four Bedroom Suite Swim Out Diamond Club

Premium bedding, minibar, in-room safe, individually decorated

Luxury Chairman Four Bedroom Suite Swim Out Diamond Club

  • Ocean view
  • 4370 sq ft
  • Sleeps 12
  • 2 King Beds, 4 Queen Beds and 2 Double Sofa Beds

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Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort

Bávaro
  • On private beach
  • Pool
  • Hot tub
  • Breakfast included
8.2 out of 10, Very Good, 2,437 reviews
$571 nightly
The price is $571
May 3 - May 4
Total with taxes and fees
Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort

About the neighborhood

Punta Cana

Located in Bávaro within a mile (2 km) of Arena Gorda Beach, Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino is within 2 miles (3 km) of other popular sights such as Punta Blanca Golf Course. This 730-room, 4.5-star property welcomes business and leisure travelers with a full-service spa, a casino, and a water park.

What's nearby

  • Punta Blanca Golf Course - 11 min walk - 0.6 miles
  • Arena Gorda Beach - 14 min walk - 0.8 miles
  • Splash Water Park - 18 min walk - 1.0 mile
  • Cana Bay Golf Club - 6 min drive - 1.4 miles
  • Bavaro Beach - 26 min drive - 8.0 miles

Getting around

  • Punta Cana Intl. Airport (PUJ) - 24 min drive

Restaurants

  • ‪Scoops - ‬4 min walk
  • ‪Mikado - ‬7 min drive
  • ‪Bar Ambar Hotel Lobby - ‬9 min drive
  • ‪Trattoria Grazie - ‬7 min walk
  • ‪Caney Buffet - ‬8 min drive

About this property

Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino

Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino features a full-service spa, a casino, and a water park. You can put free valet parking to good use if you drive. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this all-inclusive property include an outdoor pool, a lazy river, and a children's pool.
Flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Balconies or patios, iPod docks, and sitting areas are other standard amenities.
A health club and a water park (surcharge) with a lazy river are featured at the property. An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, The Royal Spa. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

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  • Pool
  • Hot tub
  • Breakfast included
  • All inclusive
7.4 out of 10, Good, 1,579 reviews
$248 nightly
The price is $248
May 5 - May 6
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 10:30 AM
  • 11 restaurants
  • 9 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • 3 gaming tables
  • 5 slot machines
  • Beach yoga
  • Billiards/pool table
  • Casino (452 square feet of space)
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Lazy river
  • Outdoor pool
  • Parasailing
  • Pilates classes
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • Volleyball
  • Water park

Family friendly

  • Children's games
  • Children's pool
  • Free children's club
  • Grocery/convenience store
  • In-room crib
  • Laundry facilities
  • Lazy river
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Water park (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On the beach
  • On the waterfront
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • No elevator
  • Wheelchair accessible (may have limitations)

More

  • 4 floors
  • 9 buildings
  • Banquet hall
  • Built in 2017
  • Mosquito nets
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels
  • iPod dock
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Individual decor
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

Fees

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee
  • Christmas Eve gala dinner fee

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Safety Assured Vacations Protocol (Blue Diamond Resorts)
  • Check-in: 3 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a smoke detector.
  • This property affirms that it follows the cleaning and disinfection practices of Safety Assured Vacations Protocol (Blue Diamond Resorts).

Additional information about polices, regulations, and more:

  • A charge for a mandatory Christmas Eve gala dinner on December 24 is included in the total price shown.
  • A charge for a mandatory New Year's Eve gala dinner on December 31 is included in the total price shown.
  • There are no elevators.
  • No rollaway or extra beds are available.

Property is also known as

Royalton Bavaro Resort All Inclusive Punta Cana
Royalton Bavaro Resort All Inclusive
Royalton Bavaro All Inclusive
Royalton Bavaro Resort & Spa - All Inclusive Punta Cana
Royalton Bavaro Resort Spa All Inclusive
Royalton Bavaro All Inclusive Punta Cana
Royalton Bavaro All Inclusive
Royalton Bavaro Resort Spa All Inclusive
Royalton Bavaro Resort Casino All Inclusive

Frequently asked questions

Are there all-inclusive options at Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino?

Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino is an all-inclusive resort and rates come with all meals and onsite activities.

How much does it cost to stay at Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino?

As of Apr 7, 2026, prices found for a 1-night stay for 2 adults at Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino on Apr 11, 2026 start from $392, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is free cancellation available at Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino?

Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino provides free cancellation on select room rates. For additional details, look at the cancellation policy on our site.

What's there to see close to Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino?

This property is situated in Bávaro within a short 17-minute walk of Cana Bay Golf Club and also 18 minutes on foot from Arena Gorda Beach. You'll also find Iberostar Golf Course and Splash Water Park within a short drive.

Is parking available on site at Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino?

Yes, valet and self parking are offered for free at the property.

Is there a spa at Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino?

The Royal Spa is the property's spa and services include deep-tissue massages, Swedish massages, aromatherapy, and hydrotherapy.

Does Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino have luxury amenities?

Yes, guests can indulge in luxuries such as an outdoor pool, 11 restaurants, and a poolside bar at this property.

Does Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino include a casino?

Yes, Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino has a casino that's 452 square feet and includes 3 gaming tables, 5 slot machines, and a VIP room.

Will I find an indoor pool at Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino?

No, this property doesn't have an indoor pool; however, there are an outdoor pool and a hot tub.

Is Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino a good place to stay for couples?

This beachfront property offers plenty of amenities for couples including 11 restaurants, an outdoor pool, and a poolside bar.

Are there hot tubs at Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino?

No, but guests can enjoy a steam room at this property.

Does Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino have a restaurant with a breakfast menu?

Yes, Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino has 11 restaurants, and serves free buffet breakfast each morning.

Will Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino allow pets to stay free of charge?

No, pets aren't allowed at Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino.

Are there connecting rooms at Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino?

No, there aren't connecting guestrooms at this property.

How close is the airport from Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino?

The closest major airport to Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino is Punta Cana Intl. Airport (PUJ), which is 17.2 mi away (24 minutes by car).

Are there rooms with balconies that I can book at Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino?

Yes, every guestroom at Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino comes with a balcony/patio and some offer ocean and garden views.

Does Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino have a wedding venue?

There are wedding services available at Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino if that's in your vacation plans.

Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 1353 out of 2619 reviews
Rating 8 - Good. 487 out of 2619 reviews
Rating 6 - Okay. 342 out of 2619 reviews
Rating 4 - Poor. 176 out of 2619 reviews
Rating 2 - Terrible. 261 out of 2619 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Hewes

Stayed 2 nights in Jan 2026

8/10 Good

Yolymar

Stayed 4 nights in Jan 2026

10/10 Excellent

Michael

Stayed 5 nights in Dec 2025

2/10 Terrible

Halle Marie

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Room smelled like mold. Staff were rude and pushy. Especially a man named Hector at the front desk. They also tried to charge a $630 fee for a massage my mother already paid for. It was terrible my whole family went. About 17 people and we will never be going again.
Stayed 5 nights in Dec 2025

2/10 Terrible

Robert Fines

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Worst hotel I have ever stayed at, service was horrible , waited 2-1/2 hrs to check in and room was not ready, ,room smelled of mold , bathroom door wouldn’t lock , horrible experience!!!!
Stayed 3 nights in Jan 2026

6/10 Okay

Christa

Stayed 7 nights in Dec 2025

8/10 Good

Scarlet

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Entiendo debe mejorar los alimentos del bufet y los jugos que no son naturales, también el servicio del restaurante Ocean la comida estaba fría y las camareras no fueron tan agradables los camareros fueron más atentos, por lo demás estuvo a la altura de lo que ofrecen en su página
Stayed 2 nights in Jan 2026

4/10 Poor

Maricruz, Powder Springs

Stayed 2 nights in Jan 2026

8/10 Good

Ishan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2025

2/10 Terrible

Julianna

Traveled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
Staff were rude.
Stayed 3 nights in Nov 2025

10/10 Excellent

Viena

Stayed 1 night in Jan 2026

10/10 Excellent

Bibe, Staten Island

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our trip to the Royalton was wonderful. The pools are kept clean as are the grounds. There are tons of activities around the pools. Our large group had something to always do. The best part of the hotel was the wonderful staff. So many were helpful and made the overall experience better. Adoni was so great helping my large group organize dinners and having a special surprise for my parents big anniversary. Overall a very nice experience.
Stayed 8 nights in Dec 2025

2/10 Terrible

Lisa

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in horrible, Royalton. Did not honor our prepaid rooms and have refused to refund us our money for prepaying. Flys everywhere, rude staff, no staff is willing to help, they just walk away from customers. Would not recommend this resort
Stayed 5 nights in Dec 2025

10/10 Excellent

Audra, Chesapeake

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Royalton Bavaro is an excellent resort that offers numerous things to do within the resort - gym facility, spa, pickle ball, putt putt, ping pong, beach volleyball, and nightly shows that are fun for the entire family! The only negative is the dinner reservations...this was our second visit and although I had wished the process had been streamlined, getting a dinner reservation is not as simple as going on the app and requesting it. There are not enough spots for dinner reservations for all of the guests at the resort which means you end up going to the buffet. The buffet offers great options, but the service is not as good as at the restaurants. To secure a dinner reservation, you have to go to the lobby and find the luxury experience desk attendants before 5pm and make a reservation request, then the employee will whatsapp you and let you know if they found a reservation available. It worked out 3 of the 5 nights during my stay but it takes far too long, and you waste an hour of your day trying to figure it out. Since this was my second time, I tried to call ahead and secure my reservations but that was not allowed because you need to be checked in prior to making reservations. (Good things to know before you get there.)
Stayed 5 nights in Dec 2025

10/10 Excellent

Cindy

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff was great. They were always so nice. The room was beautiful and the food delicious. Adoni from Guest Services really helped us with all the reservations.
Stayed 4 nights in Dec 2025

2/10 Terrible

Wendy

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
No comments
Stayed 1 night in Dec 2025

2/10 Terrible

Maritza

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Our room was dirty and worn. The bathroom door didn’t slid closed, the toilet paper holder was falling out of the wall. House keep didn’t come until almost 4:00 when we were trying to get ready for dinner. Tiles were missing in our swim out pool. Some staff were great others were rude. Especially the concierge who tried to push selling a time share. When we told him no, he was extremely rude towards us the rest of our time at the resort. The pool bars were dirty. The cups were not clean and just dipped in dirty water and used again. The bartenders just poured alcohol on top of the drink and they weren’t frozen. Just a sloppy mess. The bathrooms around the pool and main lobby were disgustingly gross! Dirty, smelled awful and not well kept. Dinner service was so slow. We ended up leaving twice due to waiting almost an hour just for a drink. All the sea food was close to all other foods. You can tell it’s very miss managed and run down. I don’t see it staying open much longer.
Stayed 7 nights in Dec 2025

2/10 Terrible

MASOMEH

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The hotel did not meet my expectations. The service quality was not satisfactory, especially in the Diamond Club area. In addition, the rooms were not clean, and I noticed insects in the room during my stay.
Stayed 5 nights in Dec 2025

6/10 Okay

Ripul

Stayed 6 nights in Dec 2025

4/10 Poor

Ramsey

We have stayed at this hotel on two prior occasions. We will never stay her again.
Stayed 5 nights in Dec 2025

2/10 Terrible

Karen Marie

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
First floor rooms smell so bad you we couldn’t stay more than a minute
Stayed 5 nights in Dec 2025

4/10 Poor

Makoto

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2025

10/10 Excellent

Mikhail

Stayed 5 nights in Nov 2025

8/10 Good

Shelbi L

Traveled with family
Liked: Cleanliness
Room was clean, our expedia concierge was amazing throughout our entire trip, drinks were good!
Stayed 7 nights in Dec 2025

8/10 Good

Chelsea E

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay overall. We booked a swim-out pool room, and while the pool was technically shared with the rest of the first floor, it still felt very private. The rooms could use a bit more upkeep, but nothing major, small things like the bathroom door sticking and some markings on the floor. The grounds were absolutely beautiful, and maintenance was constant. The kids loved the lazy rivers and the swim-up bars (pina coladas were a hit!). One downside was the teen hangout area,it required tokens to play the games, and the machine was broken the entire week we were there.There are also a few “hidden” things I wish we had known sooner. Mini golf requires you to go to the kids’ center to reserve a time, and most slots fill up quickly. The FlowRider also requires a reservation and an additional fee $30 for 15 minutes. Breakfast and lunch were great. For dinner, our favorites were Hunter Steakhouse and Zen. If you go to Zen, definitely do the hibachi show,it was excellent. Excursions were very easy to book, and the staff running them made sure everything went smoothly. The biggest downfall involved Expedia. A few days before arrival I received a text from an Expedia concierge who only handled our dinner reservations. On checkout day, he said he would meet me at the desk to complete a survey (and receive a tip), but when he didn’t show up, he repeatedly texted me asking me to complete the survey anyway. Even 2 days later he is still pushing this survey.
Stayed 6 nights in Dec 2025

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