See all properties

Live Aqua Punta Cana - All Inclusive - Adults Only

Choose dates to view prices

Photo gallery for Live Aqua Punta Cana - All Inclusive - Adults Only

8 restaurants, breakfast, lunch, dinner served; international cuisine
Property video
Property amenity
Lobby
Fuego Suite Ocean View | View from room

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • On private beach
  • Pet friendly

Explore the area

View in a map
Uvero Alto, Punta Cana, La Altagracia, 23000
  • Place, beach near Uvero Alto
    ‪9 min walk‬
  • Place, Sirenis Aquagames Water Park
    ‪6 min drive‬
  • Place, Macao Beach
    ‪13 min drive‬
  • Airport, Punta Cana (PUJ-Punta Cana Intl.)
    ‪44 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Junior Suite Garden View, 1 King

55-inch flat-screen TV with cable channels, table tennis

Junior Suite Garden View, 1 King

9.0 out of 10
Wonderful
(67 reviews)
  • Garden view
  • 590 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite Garden View, 2 Double

Down comforters, pillowtop beds, minibar, in-room safe

Junior Suite Garden View, 2 Double

9.4 out of 10
Exceptional
(28 reviews)
  • Garden view
  • 590 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

View all photos for Junior Suite Pool View, 1 King

Down comforters, pillowtop beds, minibar, in-room safe

Junior Suite Pool View, 1 King

9.6 out of 10
Exceptional
(39 reviews)
  • 590 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite Pool View, 2 Double

Terrace/patio

Junior Suite Pool View, 2 Double

9.6 out of 10
Exceptional
(12 reviews)
  • 590 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

View all photos for Aqua Junior Suite Swim-Up Garden View

Down comforters, pillowtop beds, minibar, in-room safe

Aqua Junior Suite Swim-Up Garden View

8.6 out of 10
Excellent
(38 reviews)
  • Garden view
  • 626 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Aqua Junior Suite Swim-Up Pool View

Down comforters, pillowtop beds, minibar, in-room safe

Aqua Junior Suite Swim-Up Pool View

9.6 out of 10
Exceptional
(40 reviews)
  • 626 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Fuego Suite Partial Ocean View

Terrace/patio

Fuego Suite Partial Ocean View

9.2 out of 10
Wonderful
(10 reviews)
  • Ocean view
  • 670 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Tierra Suite Ocean Front

Tierra Suite Ocean Front | Beach/ocean view

Tierra Suite Ocean Front

10.0 out of 10
Exceptional
(11 reviews)
  • Beach view
  • 861 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Viento Suite Ocean Front

Viento Suite Ocean Front | Down comforters, pillowtop beds, minibar, in-room safe

Viento Suite Ocean Front

9.4 out of 10
Exceptional
(6 reviews)
  • Ocean view
  • 721 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Honeymoon Junior Suite Swim-Up

Honeymoon Junior Suite Swim-Up | View from room

Honeymoon Junior Suite Swim-Up

9.0 out of 10
Wonderful
(8 reviews)
  • 626 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite Deluxe Garden View, 1 King

55-inch flat-screen TV with cable channels, table tennis

Junior Suite Deluxe Garden View, 1 King

9.4 out of 10
Exceptional
(12 reviews)
  • Garden view
  • 581 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite Deluxe Garden View, 2 Double

55-inch flat-screen TV with cable channels, table tennis

Junior Suite Deluxe Garden View, 2 Double

8.6 out of 10
Excellent
(8 reviews)
  • Garden view
  • 592 sq ft
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

View all photos for Junior Suite Deluxe Pool View, 1 King

Down comforters, pillowtop beds, minibar, in-room safe

Junior Suite Deluxe Pool View, 1 King

8.8 out of 10
Excellent
(8 reviews)
  • 592 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite Deluxe Pool View, 2 Double

Down comforters, pillowtop beds, minibar, in-room safe

Junior Suite Deluxe Pool View, 2 Double

8.6 out of 10
Excellent
(7 reviews)
  • 581 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

View all photos for Fuego Suite Ocean View

Fuego Suite Ocean View | View from room

Fuego Suite Ocean View

8.0 out of 10
Very good
(3 reviews)
  • Partial sea view
  • 667 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

You may also like

Ad

Hyatt Ziva Cap Cana - All Inclusive

Cap Cana
  • On private beach
  • Pool
  • Hot tub
  • All inclusive
9.6 out of 10, Exceptional, 1,001 reviews
$855 nightly
The price is $855
May 18 - May 19
Total with taxes and fees
Hyatt Ziva Cap Cana - All Inclusive

About the neighborhood

Punta Cana

Located in Uvero Alto, Live Aqua Punta Cana - All Inclusive - Adults Only is 5.6 mi (9.1 km) from Macao Beach. This 347-room, 5-star property has 5 outdoor pools along with a private beach and a full-service spa.

What's nearby

  • beach near Uvero Alto - 9 min walk - 0.5 miles
  • Sirenis Aquagames Water Park - 6 min drive - 1.7 miles
  • Macao Beach - 13 min drive - 6.4 miles
  • Bavaro Beach - 42 min drive - 20.4 miles
  • Juanillo Beach - 54 min drive - 37.2 miles

Getting around

  • Punta Cana Intl. Airport (PUJ) - 35 min drive

Restaurants

  • ‪Showtime Bar - ‬9 min walk
  • ‪Freestyle Tiered Pool and Bar - ‬13 min walk
  • ‪Spoon - ‬9 min walk
  • ‪Wink - ‬9 min walk
  • ‪Carnival - ‬3 min walk

About this property

Live Aqua Punta Cana - All Inclusive - Adults Only

Live Aqua Punta Cana - All Inclusive - Adults Only features a private beach, a full-service spa, and 5 outdoor pools. Free valet parking is included with your stay. The front desk has multilingual staff on hand 24/7 to help with luggage storage, tours or tickets, and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls and an off-leash area. Other amenities at this adults-only property include a nightclub, karaoke, and a gym.
Guests can expect free WiFi and 55-inch flat-screen TVs with cable channels. Pillowtop beds sport pillow menus and down comforters, and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Other standard amenities include furnished balconies or patios, minibars, and coffee makers.
5 outdoor swimming pools are on site along with a private beach and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 11 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Similar properties

4 outdoor pools, open 8:00 AM to 8:00 PM, pool umbrellas, sun loungers
Melia Punta Cana Beach Wellness Inclusive - Adults only
Bávaro
  • On private beach
  • Pool
  • All inclusive
  • Spa
8.8 out of 10, Excellent, 2,076 reviews
$255 nightly
The price is $327
May 24 - May 25
Total with taxes and fees
Melia Punta Cana Beach Wellness Inclusive - Adults only

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 2 beach bars
  • 2 poolside bars
  • 7 bars/lounges
  • 8 restaurants
  • A coffee shop/cafe
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • ATL
  • Chez Rose
  • Liberi
  • Miraflores
  • Sospiro

Things to do

  • 5 outdoor pools
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Full-service spa
  • Gym
  • Karaoke
  • Nightclub
  • Pilates classes
  • Table tennis
  • TV in common areas

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 10 meeting rooms
  • Conference center (14,212 square feet of space)

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thalassotherapy

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Elevator (59 inch wide door)
  • Lever door handles
  • Magnifying mirror
  • Smooth flooring in room
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual doorbell notification
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Comprehensive recycling policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Reception hall
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

For any questions, please contact the property using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for DOP 8100 per pet (varies based on length of stay)
  • Dogs only
  • 2 total (44 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Food and water bowls and an off-leash area are available
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Children younger than 18 are not permitted to stay at this adults-only property (only guests 18 and older are allowed)

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: DOP 8100 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Parties and events (including family gatherings, birthday parties and weddings) are allowed on site
This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products.
  • Parties and events (including family gatherings, birthday parties and weddings) are allowed on site.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting.

Additional information about polices, regulations, and more:

  • Pool access available from 7:00 AM to 7:00 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Some facilities may be restricted. For more details, contact the property. Contact information can be found on your booking confirmation.
  • No cribs or infant beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Infiniti Punta Cana Hotel

Hotel Infiniti Punta Cana Punta Cana

Punta Cana Infiniti Punta Cana Hotel

Hotel Infiniti Punta Cana

Infiniti Punta Cana Punta Cana

Infiniti Hotel

Infiniti

Infiniti Punta Cana

Live Aqua Beach Resort Punta Cana

Live Aqua Punta Cana All Inclusive Adults Only

Live Aqua Beach Resort Punta Cana All Inclusive Adults Only

Live Aqua Punta Cana - All Inclusive - Adults Only Punta Cana

Frequently asked questions

Can I book all-inclusive options at Live Aqua Punta Cana - All Inclusive - Adults Only?

Live Aqua Punta Cana - All Inclusive - Adults Only has all inclusive rates that come with all meals and onsite activities included. Activities include volleyball, bartending classes, and cooking classes.

How much does it cost to stay at Live Aqua Punta Cana - All Inclusive - Adults Only?

As of May 14, 2026, prices found for a 1-night stay for 2 adults at Live Aqua Punta Cana - All Inclusive - Adults Only on Jun 7, 2026 start from $428, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is free cancellation available at Live Aqua Punta Cana - All Inclusive - Adults Only?

Live Aqua Punta Cana - All Inclusive - Adults Only provides free cancellation on select room rates. If you'd like to learn more, take a look at the cancellation policy on our site.

What's there to see around Live Aqua Punta Cana - All Inclusive - Adults Only?

This property is situated in Uvero Alto, close to Sirenis Aquagames Water Park and Macao Beach.

Is there parking available at Live Aqua Punta Cana - All Inclusive - Adults Only?

Yes, valet and self parking are offered for free at the property. Wheelchair-accessible van parking is also available for guests.

Is there a spa available at Live Aqua Punta Cana - All Inclusive - Adults Only?

There is a full-service spa available for guests to enjoy and services include sports massages, Swedish massages, reflexology, and aromatherapy.

Does Live Aqua Punta Cana - All Inclusive - Adults Only have luxury amenities?

Yes, guests can indulge in luxuries such as 5 outdoor pools, a private beach, and an ocean-view restaurant at this property.

Does Live Aqua Punta Cana - All Inclusive - Adults Only feature a casino?

No, Live Aqua Punta Cana - All Inclusive - Adults Only doesn't have a casino.

Is there an indoor pool at Live Aqua Punta Cana - All Inclusive - Adults Only?

No, this property doesn't have an indoor pool; however, there are 5 outdoor pools. Guests have pool access between 7:00 AM and 7:00 PM.

What will couples enjoy most about a stay at Live Aqua Punta Cana - All Inclusive - Adults Only?

This adults-only property offers many amenities for couples such as a private beach and some guestrooms include a private plunge pool and a private hot tub.

Are there hot tubs at Live Aqua Punta Cana - All Inclusive - Adults Only?

No, but this property does have a sauna.

Does Live Aqua Punta Cana - All Inclusive - Adults Only feature a restaurant that includes a breakfast menu?

Yes, Live Aqua Punta Cana - All Inclusive - Adults Only has 8 restaurants, and serves free buffet breakfast each morning.

Will Live Aqua Punta Cana - All Inclusive - Adults Only allow pets to stay free of charge?

Although they can't stay for free, dogs are welcome at Live Aqua Punta Cana - All Inclusive - Adults Only for a fee of DOP 8100 per pet, per day. The property also provides an off-leash area and food and water bowls.

Are there connecting rooms at Live Aqua Punta Cana - All Inclusive - Adults Only?

No, this property doesn't feature connecting guestrooms.

What is the closest airport to Live Aqua Punta Cana - All Inclusive - Adults Only?

The closest major airport to Live Aqua Punta Cana - All Inclusive - Adults Only is Punta Cana Intl. Airport (PUJ), which is 25.7 mi away (35 minutes by car).

Are there rooms with balconies at Live Aqua Punta Cana - All Inclusive - Adults Only?

Yes, every guestroom at Live Aqua Punta Cana - All Inclusive - Adults Only comes with a furnished balcony/patio and some offer ocean and garden views.

Does Live Aqua Punta Cana - All Inclusive - Adults Only host weddings?

There are wedding services available at Live Aqua Punta Cana - All Inclusive - Adults Only if that's in your vacation plans.

Live Aqua Punta Cana - All Inclusive - Adults Only Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1665 out of 2324 reviews
Rating 8 - Good. 350 out of 2324 reviews
Rating 6 - Okay. 173 out of 2324 reviews
Rating 4 - Poor. 62 out of 2324 reviews
Rating 2 - Terrible. 74 out of 2324 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Kamil

Stayed 2 nights in Apr 2026

8/10 Good

Sylwia Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2026

10/10 Excellent

Justus Adriel

Stayed 3 nights in Feb 2026

10/10 Excellent

Ilianexis

Liked: Cleanliness, amenities, property conditions & facilities
No offense but loved the peace and quiet of not having kids running around. The staff at the buffet was incredibly sweet and attentive. The spa was glorious.
Stayed 3 nights in Dec 2025

10/10 Excellent

Sharee

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfect
Stayed 4 nights in Feb 2026

10/10 Excellent

Abel Antonio Díaz

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent place , love it 🙏🙏
Stayed 6 nights in Jan 2026

10/10 Excellent

Carole

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Live Aqua Punta Cana exceeded our expectations in every way. The food was outstanding with great variety. Dinner at the Japanese, French, and Italian restaurants were our favourites, while lunch at the Mediterranean grill and the ceviche spot was fresh and delicious. Having 24-hour food and drink service was a huge bonus. The cocktails were excellent (ask for a grande), and the wine selection was surprisingly good for an all-inclusive. Our room was beautifully appointed and very cozy, with comfortable beds, a massive shower with two shower heads, and a well-stocked bar fridge. The patio was a highlight — large, private, and complete with a cozy daybed/lounger. The entire resort was exceptionally clean. There were five immaculate pools to choose from, and the beach was beautiful and cleaned every morning. If you want a front-row beach lounger, aim to reserve one around 7:00 a.m with a beach towel. (we visited in February). The staff were incredibly friendly, accommodating, and welcoming. Being kind in return goes a long way, and it was always met with genuine warmth. The entertainment team was engaging and fun without being intrusive. The spa was spectacular — one of the best massages I’ve ever had. I booked a 30-minute shiatsu, which included access to the hydrotherapy pool and saunas. It was heavenly and well worth the splurge. Attention to detail, cleanliness, and little spoils throughout made this resort truly special. Highly recommended, and I hope to return one day.
Stayed 6 nights in Feb 2026

10/10 Excellent

Annette noelle

Liked: Cleanliness, amenities, property conditions & facilities
room staff everything was beautiful
Stayed 4 nights in Feb 2026

10/10 Excellent

Emily

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
I traveled here with another mom friend, and we both kept saying the same thing all week: this is the most relaxed we’ve been in YEARS. As moms, it’s rare to truly feel taken care of — but that’s exactly what happened here. The resort is beautiful, serene, and perfectly maintained, but the staff are what make this place extraordinary. From check-in with Antony, to the VIP lounge where Milady and Alexander made every visit special, we felt welcomed and cared for everywhere we went. Our personal concierge Smerlin was absolutely outstanding. He handled everything — beach cabanas, spa bookings, daily check-ins — and made our stay effortless and perfect. At the Wonder Pool cabanas, Karilenny took wonderful care of us, and Josue on the beach made our days smooth and relaxing. At the spa, Teyra gave an amazing massage and reflexology treatment that left us feeling completely renewed. The food was exceptional, especially the seafood. The hibachi dinner was both delicious and incredibly entertaining. At the café, Raquel was always welcoming and kind. The entertainment team — Red, Yierisy, Yohan, Brian, and Jesus — brought such fun, positive energy and made activities enjoyable without ever being pushy. Our beachside room with a private plunge pool felt like a sanctuary. The spa was world-class. The beach is breathtaking. This wasn’t just a vacation — it was restoration. We can’t wait to come back.
Stayed 4 nights in Jan 2026

10/10 Excellent

Alan

Stayed 5 nights in Jan 2026

10/10 Excellent

Latina

Stayed 4 nights in Oct 2025

10/10 Excellent

April, Desoto

Liked: Cleanliness, property conditions & facilities
They have the best hospitality ever.
Stayed 6 nights in Jan 2026

10/10 Excellent

Jackson

Stayed 4 nights in Jan 2026

6/10 Okay

Kristi

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Upon arrival, I thought I found my new “favorite place“. Day one. Hot tub did not work so I had to call maintenance. Day two discovered water dripping from bathroom ceiling with mold. Suspected it was toilet water from room above. Changed rooms. Day three electricity went out. Day four smoke alarms. Day five left not sure if I’ll go back. Treated us like royalty upon arrival, but as soon as we did not want participate in their “promotion“ a.k.a. timeshare, they didn’t care if we were there or not. We were no longer cheated like “Familia“!
Moldy ceiling with drilling water
Stayed 5 nights in Jan 2026

8/10 Good

Brian Michael

Stayed 6 nights in Jan 2026

10/10 Excellent

Kayla

Stayed 5 nights in Oct 2025

10/10 Excellent

DOUGLAS

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff were very friendly and attentive The food was delicious the beach clean The grounds well kept and spotless. Ample seating abound fun activities to do And the general vibe of the resort was that of calm and relaxation.
Stayed 4 nights in Jan 2026

10/10 Excellent

Corey, Williamsburg

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms. Beautiful smells. Friendly staff. Great food.
Stayed 3 nights in Jan 2026

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities
Finest Resorts we've ever been to, smaller in size, with plenty of intimate spaces and pools divided by beautiful vegetation.
Stayed 3 nights in Jan 2026

10/10 Excellent

Ronit

Stayed 1 night in Jan 2026

10/10 Excellent

Carol, Scarborough

Liked: Cleanliness, property conditions & facilities
Very smooth
Stayed 1 night in Jan 2026

10/10 Excellent

India

Stayed 1 night in Jan 2026

10/10 Excellent

Ronit

Liked: Cleanliness, amenities, property conditions & facilities
Gorgeous resort, impeccable service, lovely staff. Highly recommend.
Stayed 1 night in Jan 2026

2/10 Terrible

Jacob

Disliked: Cleanliness, amenities, property conditions & facilities
Was told at check-in that a company booked the entire resort for the week and that they moved us to an entirely different resort. NOT ACCEPTABLE AT ALL! No heads up or nothing. I value my money and put effort into exactly what I'm paying for. I will never attempt to waste my time with a company who doesn't value their costumes.
Stayed 7 nights in Jan 2026

10/10 Excellent

John

Stayed 6 nights in Jan 2026

Hotels