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Gran Hotel Vicente Costanera

3.5 star property

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Photo gallery for Gran Hotel Vicente Costanera

Interior
Interior
Meeting facility
Exterior
Fireplace

Reviews

8.2 out of 10
Very good

Popular amenities

  • Breakfast included
  • Free WiFi
  • Restaurant
  • Business services
  • Bar
  • Room service

Explore the area

View in a map
Avenida Diego Portales 450, Puerto Montt, Los Lagos, 5505080
  • Place, Dock
    ‪1 min walk‬
  • Place, Mall Paseo Costanera
    ‪3 min walk‬
  • Place, Puerto Montt Cathedral
    ‪3 min walk‬
  • Airport, Puerto Montt (PMC-Tepual)
    ‪27 min drive‬

Room options

View all photos for Standard Single Room, 1 Queen Bed

Standard Single Room, 1 Queen Bed | Premium bedding, pillowtop beds, minibar, in-room safe

Standard Single Room, 1 Queen Bed

  • City view
  • 165 sq ft
  • Sleeps 1
  • 1 Queen Bed
  • Free WiFi

View all photos for Standard Double Room, 1 Queen Bed

Standard Double Room, 1 Queen Bed | Premium bedding, pillowtop beds, minibar, in-room safe

Standard Double Room, 1 Queen Bed

  • City view
  • 165 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Standard Twin Room, 2 Twin Beds

Standard Twin Room, 2 Twin Beds | Premium bedding, pillowtop beds, minibar, in-room safe

Standard Twin Room, 2 Twin Beds

  • City view
  • 165 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Standard Triple Room, 3 Twin Beds

Standard Triple Room, 3 Twin Beds | Premium bedding, pillowtop beds, minibar, in-room safe

Standard Triple Room, 3 Twin Beds

  • City view
  • 180 sq ft
  • 1 bedroom
  • Sleeps 3
  • 3 Twin Beds
  • Free WiFi

View all photos for Superior Room, 1 Queen Bed, Partial Ocean View

Premium bedding, pillowtop beds, minibar, in-room safe

Superior Room, 1 Queen Bed, Partial Ocean View

  • Partial ocean view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Superior Triple Room, 3 Twin Beds

Superior Triple Room, 3 Twin Beds | Premium bedding, pillowtop beds, minibar, in-room safe

Superior Triple Room, 3 Twin Beds

  • Partial sea view
  • 1 bedroom
  • Sleeps 3
  • 3 Twin Beds
  • Free WiFi

View all photos for Superior Room, 2 Twin Beds

Superior Room, 2 Twin Beds | Premium bedding, pillowtop beds, minibar, in-room safe

Superior Room, 2 Twin Beds

  • Partial sea view
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Single Room Standard

Premium bedding, pillowtop beds, minibar, in-room safe

Single Room Standard

  • Sleeps 2
  • Free WiFi

View all photos for Single Room Superior

Premium bedding, pillowtop beds, minibar, in-room safe

Single Room Superior

  • Sleeps 2
  • Free WiFi

View all photos for Double Room Superior

Premium bedding, pillowtop beds, minibar, in-room safe

Double Room Superior

  • Sleeps 3
  • Free WiFi

About the neighborhood

Puerto Montt

Gran Hotel Vicente Costanera places you next to Plaza de Armas and Colonizacion Alemana Monument. This 3.5-star hotel has 80 guestrooms and offers conveniences like free breakfast, free in-room WiFi, and a 24-hour business center. Centrally located in Puerto Montt, the hotel is connected to the convention center, and a short walk from Dock and Puerto Montt Cathedral.

What's nearby

  • Dock - 1 min walk - 0.1 miles
  • Mall Paseo Costanera - 3 min walk - 0.2 miles
  • Puerto Montt Cathedral - 3 min walk - 0.2 miles
  • Plaza de Armas - 3 min walk - 0.2 miles
  • Casa del Arte Diego Rivera - 4 min walk - 0.3 miles

Getting around

  • La Paloma Station - 9 min drive
  • Puerto Montt (PMC-Tepual) - 29 min drive

Restaurants

  • ‪Café Sherlock - ‬1 min walk
  • ‪Club Alemán de Puerto Montt - ‬3 min walk
  • ‪Bar 264 - ‬3 min walk
  • ‪Café Central - ‬1 min walk
  • ‪Crypta Necro Art Bar - ‬2 min walk

About this property

Gran Hotel Vicente Costanera

Guests of Gran Hotel Vicente Costanera enjoy access to free WiFi in public areas, meeting rooms, and conference space. Airport transportation is made easy with an airport shuttle (available 24 hours) for CLP 20000 per person one-way. The front desk is staffed 24 hours a day to help with concierge services and luggage storage. Additional amenities include a 24-hour business center, coffee/tea in a common area, and express check-in.
Guests can expect free WiFi and 21-inch flat-screen TVs with cable channels. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Minibars, safes, and phones are also standard.
The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle (surcharge)

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:30 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Don Vicente

Things to do

  • Personal motorized watercraft

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Business services

  • 24-hour business center
  • 97 square feet of conference space
  • Meeting rooms

Outdoors

  • In a provincial park
  • On the boardwalk/promenade

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Communal living room
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 21-inch flat-screen TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Individual decor
  • Individual furnishings
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:30 AM
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Children 5 years old and younger stay free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • You may be required to pay the following charge at the property: Chile Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Chile and who pay in foreign currency (e.g., USD).

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: CLP 20000 per person (one-way)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher
  • Check-in: 3:00 PM
  • Check-out: 11:30 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a fire extinguisher.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • The hotel can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed in guestrooms.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Gran Hotel Vicente
Gran Hotel Vicente Costanera
Gran Hotel Vicente Costanera Puerto Montt
Gran Vicente Costanera
Gran Vicente Costanera Puerto Montt
Hotel Gran Vicente Costanera
Hotel Vicente Costanera
Vicente Costanera
Gran Hotel Puerto Montt
Gran Vicente Costanera
Gran Hotel Vicente Costanera Hotel
Gran Hotel Vicente Costanera Puerto Montt
Gran Hotel Vicente Costanera Hotel Puerto Montt

Frequently asked questions

Is a free cancellation option available at Gran Hotel Vicente Costanera?

Gran Hotel Vicente Costanera offers free cancellation on select room rates. For more details, review the cancellation policy on our site.

How much does it cost to stay at Gran Hotel Vicente Costanera?

As of Jun 3, 2026, prices found for a 1-night stay for 2 adults at Gran Hotel Vicente Costanera on Jun 4, 2026 start from $80, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see close to Gran Hotel Vicente Costanera?

This hotel is located in Puerto Montt, just steps from Dock and Mall Paseo Costanera, and within a short walk of Casa del Arte Diego Rivera. You'll also find Plaza de Armas and Colonizacion Alemana Monument less than a mile away.

Is parking available on site at Gran Hotel Vicente Costanera?

No, this hotel doesn't offer parking.

Does Gran Hotel Vicente Costanera include a casino?

No, Gran Hotel Vicente Costanera doesn't have a casino.

Will I find an indoor pool at Gran Hotel Vicente Costanera?

No, there is no indoor pool at this hotel.

Is Gran Hotel Vicente Costanera good for couples?

Amenities that appeal to couples at this hotel include premium bedding, a minibar, and turndown service.

Does Gran Hotel Vicente Costanera have a hot tub?

No, this hotel doesn't have a spa tub.

Does Gran Hotel Vicente Costanera have a restaurant with a breakfast menu?

Yes, Gran Hotel Vicente Costanera serves free buffet breakfast at Don Vicente each morning.

Will Gran Hotel Vicente Costanera allow pets to stay free of charge?

No, pets and service animals aren't allowed at Gran Hotel Vicente Costanera.

Does Gran Hotel Vicente Costanera have connecting rooms available?

No, there aren't connecting guestrooms at this hotel.

What is the closest airport to Gran Hotel Vicente Costanera?

The closest major airport to Gran Hotel Vicente Costanera is Puerto Montt (PMC-Tepual), which is 11.1 mi away (29 minutes by car).

Are there rooms with balconies that I can book at Gran Hotel Vicente Costanera?

No, you won't find guestrooms with balconies at Gran Hotel Vicente Costanera.

Gran Hotel Vicente Costanera Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 21 out of 58 reviews
Rating 8 - Good. 21 out of 58 reviews
Rating 6 - Okay. 14 out of 58 reviews
Rating 4 - Poor. 2 out of 58 reviews
Rating 2 - Terrible. 0 out of 58 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

10/10

Amenities

7.4/10

Property conditions & facilities

Reviews

Verified

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Staff & service

Outdated hotel in the city center

Very outdated place but clean. Arrogant and unhelpful staff at the reception at arrival. Great location, ok breakfast.
Stayed 1 night in Jan 2025
Verified

8/10 Good

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Some aspects of the hotel are in disrepair (ie. door handles, one of the numbers for my room number was missing). The only real complaint I had, which I shared at reception and they received the feedback well, was that I placed the do not disturb sign on my door before leaving for an activity during the day; I had all my belongings spread over the room and I did not have the energy or time to put them away. While I was gone, the cleaning staff entered the room to clean. Nothing was missing, but it did feel like a boundary was not respected. Otherwise, the room was very comfortable. The breakfast buffet was delicious and had many options. And the staff I interacted with was quite friendly. I had a rental car and their private parking lot was safe.
Stayed 2 nights in Jul 2024
Verified

4/10 Poor

scott

Really cannot provide a valued rating here because I did not stay on their site for these dates. I had scheduled this hotel through Expedia, but made a mistake on the dates selected. As I was setting up a number of hotels for October trip, the Expedia site defaulted me back to September of which I did not catch before i booked the trip. Unfortuately the hotel stay was the next day. I tried to cancel, change, but was unable due to the timeframe. A note was sent through Expedia's support to the hotel, but they never responded. Since I did not stay with them and wanted to yet in October, I was just hoping some adjustment could be made. Thank you
Stayed 2 nights in Sep 2023
Verified

8/10 Good

Javier

Liked: Cleanliness, amenities, property conditions & facilities
todo bien. los lugares de estacionamiento son limitados
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

GUSTAVO NORBERTO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente hotel para pasar unas noches cercal del Mall y restaurantes. Muy buena atencion y amabilidad del personal
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Menu desayuno excelente, todo limpio solo que la ventana de la habitacion 237 estaba mala en la bisagra. al querer abrirla estaba suelta y no pude cerrarla despues. Estaba como salida de la bisagra
Stayed 1 night in Dec 2025
Verified

8/10 Good

Gonzalo

Liked: Cleanliness, staff & service, room comfort
El hotel en general es bueno, su personal es muy amable y atento. Esta muy bien ubicado. Lo negativo: solicite una lampara para el escritorio; necesitaba una luz para escribir. Desgraciadamente no tenían ninguna. Me pareció increíble: habitaciones con escritorio pero estos sin luz. El mobiliario es ok pero esta un poco viejo. El bar restaurant viernes y sábado cerro a las 22 hrs. Demasiado temprano.
Stayed 3 nights in Dec 2025
Verified

6/10 Okay

Munenobu

OK!

ダウンタウンの真ん中に位置しており、何をするにもロケーションは良い。ただし駐車場がない。サービスはまあまあ。部屋に歯ブラシがない。水とお湯は問題ない。朝食は普通。
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
La verdad hermoso Hotel , la ubicación y la vista inmejorable,el próximo viaje volvemos a ese hotel y lo recomendaremos a nuestros amigos, familia y quien nos consulte pol alojamiento en Puerto Montt
Stayed 1 night in Jan 2025
Verified

4/10 Poor

Julie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not clean. Bad smell
Stayed 1 night in Jan 2020
Verified

6/10 Okay

Vanessa

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Decadente.

O hotel precisa de reformas urgentemente. O banheiro apresenta fungos nas paredes. O colchão é velho, curvado e horrível. A cortina do quarto é transparente e não veda a claridade vinda da janela. Tarifa cara demais para um hotel tão decaido. A única coisa que salva é o café da manhã é a educação e simpatia dos funcionários.
Stayed 3 nights in Jan 2019
Verified

10/10 Excellent

Robinson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

En resumen, en una sola palabra, excelente.

Muy bien, excelente atención, comodidad, muy buena ubicación.
Stayed 3 nights in Nov 2018
Verified

8/10 Good

Edgardo

Hotel clásico muy bien ubicado

Excelente ubicación, frente a la costanera y muy cerca del monumento "Frente al mar" una gigantesca estatua de dos enamorados Hotel clásico Excelente atención Buen Buffet de desayuno Con estacionamiento al costado del hotel habitaciones simples , pero cómodas
Stayed 1 night in Sep 2018
Verified

10/10 Excellent

Eloi Almiro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Atendimento excelente

Sensacional. Todos os atendentes super atenciosos, café da manhã sensacional, com frutas, buffet continental, restaurante para refeições em horário super flexível e com atendimento impecável. Ótima relação custo-benefício.
Stayed 4 nights in Feb 2018
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel céntrico

La localización es buena, pero tiene espacios de estacionamientos limitados. El personal es amable, a excepción de uno de los recepcionistas nocturnos.
Stayed 2 nights in Jan 2018
Verified

10/10 Excellent

rafael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy buen trato al pasajero.

Bien ubicado, limpio y de trato muy amable.
Stayed 1 night in Oct 2017
Verified

10/10 Excellent

Ivan alejandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo bien en general las personas muy bien paula mancilla de recepcion supo ayudarme en un inconveniente se agradece .
Stayed 1 night in Jun 2017
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service

Average pricy hotel in a convenient location

First and foremost not a bad hotel but nothing to rave about. I do feel it's pricy for what they offer. The hotel staff are incredibly kind and are willing to help make your stay better. They accommodated me when my original room was way too hot (hotel has no AC and this particular room had no air flow) and had no privacy (I could see into the hallway across the way). I just wish they told me in advance that the second room was a two single bed room vs a queen. I still would've taken it but imagine my shock when my boyfriend and I walked in to see two beds. The mall is about a 5 min walk which was convenient as my boyfriend forgot his deodorant so we did a little bit of shopping. Across the street from the hotel is the water front and there is a calming path to walk and sightsee. There is Wifi in the room not just the common areas which I feel is hard to find while traveling. Don't get me wrong I still couldn't catch up on my shows before bed but I was able to everything else I needed to do. What I didn't like - for the price I payed I excepted much nicer. I knew in advance that there is no AC but I didn't expect a room with no air (purely based on the location of the room). The second room had better air flow but I feel hotel rooms in general should have a vent system. I didn't like the feeling of opening the window on the 5th floor. The free breakfast is convenient but not the greatest spread but I guess that's a normal expectation even in the States.
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities

Hôtel bien situé en plein centre ville

Bien préparer son voyage car Puerto Montt peut se révéler être une voie sans issue. La wi-fi dans la chambre était faible et décrochait par moments.
Verified

8/10 Good

jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel comodo

Buena Ubicacion solo algunos problemas de acceso con eventos municipales
Verified

6/10 Okay

Edgardo

Liked: Room comfort

Pasajero molesto por mala atención

Molesto porque me dejaron el auto en la calle sin ninguna posibilidad alternativa de estacionamiento Tina del baño con lonjas grandes de pintura destruidas sin adherencia a la tina Gerente no me dió solución para estacionar.
Verified

10/10 Excellent

Edgardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Tradicional vale la estancia conocerlo-disfrutarlo

Tradicional hotel todo muy amplio, estilo antiguo muy bien conservado. Hotel excelente , buen buffet de desayuno, pequeño estacionamiento , dificultad para estacionar en el frontis ( avenida principal)
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hyggelig hotell, god service, 5 minutter unna byens bussterminal. Frokosten var veldig god og god service.
Verified

8/10 Good

carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel agradable, cómodo y excelente atención

Buena experiencia
Verified

8/10 Good

Marité

Liked: Cleanliness, staff & service, room comfort
Solamentre 3 dias, pero muy bien situado y con las comodidades necesarias para que la estadia fuera agradable y sin problemas