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Hotel Casa De La Palma

3.5 star property

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Photo gallery for Hotel Casa De La Palma

Breakfast area
Deluxe Double Room | Memory foam beds, individually decorated, individually furnished
Front of property
Interior
Dining

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Parking available
  • Business services
  • Laundry

Explore the area

View in a map
Calle 3 Oriente No 217 Centro Historico, Puebla, PUE, 72000
  • Place, Zócalo de Puebla
    ‪3 min walk‬
  • Place, Puebla Cathedral
    ‪3 min walk‬
  • Place, Puebla Convention Center
    ‪8 min walk‬
  • Airport, Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    ‪53 min drive‬

Room options

View all photos for Suite, 1 King Bed, Balcony

Suite, 1 King Bed, Balcony | Memory foam beds, individually decorated, individually furnished

Suite, 1 King Bed, Balcony

9.0 out of 10
Wonderful
(4 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | Memory foam beds, individually decorated, individually furnished

Suite, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 269 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Quadruple Room, Balcony

Quadruple Room, Balcony | Memory foam beds, individually decorated, individually furnished

Quadruple Room, Balcony

  • City view
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds
  • Free WiFi

View all photos for Deluxe Double Room

Deluxe Double Room | Memory foam beds, individually decorated, individually furnished

Deluxe Double Room

  • 215 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Junior Quadruple Room

Junior Quadruple Room | Memory foam beds, individually decorated, individually furnished

Junior Quadruple Room

8.0 out of 10
Very good
(1 review)
  • City view
  • 215 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Premium Double Room

Premium Double Room | Memory foam beds, individually decorated, individually furnished

Premium Double Room

7.0 out of 10
Good
(2 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

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About the neighborhood

Puebla

Located in Puebla Historic Center, Hotel Casa De La Palma is within a 5-minute walk of Zócalo de Puebla and within 15 minutes of other popular attractions like Puebla Convention Center. This 16-room, 3.5-star hotel welcomes guests with conveniences like free in-room WiFi, express check-in, and express check-out.

What's nearby

  • Los Sapos Bazaar - 1 min walk - 0.0 miles
  • Zócalo de Puebla - 3 min walk - 0.2 miles
  • Puebla Cathedral - 3 min walk - 0.2 miles
  • El Parian Market - 3 min walk - 0.2 miles
  • Puebla Convention Center - 8 min walk - 0.5 miles

Getting around

  • Puebla–Cholula Tourist Train Terminal - 10 min drive
  • Puebla Intl. Airport (PBC) - 44 min drive

Restaurants

  • ‪La Pasita - ‬2 min walk
  • ‪La Berenjena - ‬2 min walk
  • ‪Casa de Mis Amores - ‬1 min walk
  • ‪Cemitas y Tortas La Poblanita - ‬1 min walk
  • ‪Restaurante Hotel Colonial de Puebla - ‬1 min walk

About this property

Hotel Casa De La Palma

Guests of Hotel Casa De La Palma enjoy free WiFi in public areas, a meeting room, and express check-in. You can take advantage of extended parking for a fee, along with an area shuttle. The front desk is staffed 24 hours a day to help with tours/tickets and dry cleaning/laundry. This historic hotel also has express check-out.
36-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Memory foam beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Other standard amenities include free local calls and wardrobes or closets. Change of towels is available on request.
The recreational activities listed below are available either on site or nearby; fees may apply.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Offsite parking available (MXN 170 per day)
  • Area shuttle (surcharge) up to 200 km
  • Extended parking on site (MXN 170 per night)
  • Limited onsite parking

Restaurants on site

  • Restaurante HCP

Conveniences

  • 24-hour front desk
  • Guidebooks

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting room

Accessibility

  • No elevator

More

  • 1 building
  • 3 floors
  • Built in 1715
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Memory foam mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Toilet paper
  • Towels provided

Entertainment

  • 36-inch flat-screen TV with cable channels

More

  • Access via exterior corridors
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 7:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: MXN 1
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for MXN 300 per pet, per night
  • Certain rooms only
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation

Children and extra beds

  • Rollaway/extra beds are available for MXN 300 per day
  • Cribs/infant beds are available for MXN 300 per day

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Extended parking fee: MXN 170 per night
  • Nearby parking fee: MXN 170 per day (131 ft away)
  • Pet fee: MXN 300 per pet, per night
  • Late check-out fee: MXN 1 (subject to availability)
  • Crib (infant bed) fee: MXN 300 per day
  • Rollaway bed fee: MXN 300 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 15 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3 PM—-7:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers limited parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • The minimum check-in age for Spring Break is 15 years old.
  • This property accepts credit cards and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • There are no elevators.
  • Parking has height restrictions.

Property is also known as

Casa Palma Puebla
Hotel Casa Palma
Hotel Casa Palma Puebla
Casa De La Palma Hotel Puebla
Hotel Casa De La Palma Hotel
Hotel Casa De La Palma Puebla
Hotel Casa De La Palma Hotel Puebla

Frequently asked questions

Are free cancellation options available at Hotel Casa De La Palma?

Hotel Casa De La Palma provides free cancellation on certain room rates. For more details, take a look at the cancellation policy on our site.

How much does it cost to stay at Hotel Casa De La Palma?

As of Jun 3, 2026, prices found for a 1-night stay for 2 adults at Hotel Casa De La Palma on Jun 4, 2026 start from $59, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see within easy reach of Hotel Casa De La Palma?

This hotel is situated in Puebla Historic Center, just steps from Zócalo de Puebla and Los Sapos Bazaar, and within a short walk of El Parian Market. You'll also find Angelopolis Commercial Center and Cuauhtemoc Stadium within a short drive.

Is parking available on site at Hotel Casa De La Palma?

Yes, extended parking is available for MXN 170 per night.

Does Hotel Casa De La Palma include a casino at the property?

No, Hotel Casa De La Palma doesn't have a casino.

Will I find an indoor pool at Hotel Casa De La Palma?

No, there is no indoor pool at this hotel.

What amenities will couples enjoy at Hotel Casa De La Palma?

At this historic hotel, amenities that appeal to couples include a memory foam mattress, a city view in some guestrooms, as well as a 24-hour front desk.

Are there hot tubs at Hotel Casa De La Palma?

No, this hotel doesn't have a spa tub.

Does Hotel Casa De La Palma have a restaurant with a breakfast menu?

No, Hotel Casa De La Palma doesn't have a restaurant that serves breakfast.

Will Hotel Casa De La Palma allow pets to stay free of charge?

Although they can't stay for free, pets are welcome at Hotel Casa De La Palma for a fee of MXN 300 per pet, per night.

Are there connecting rooms at Hotel Casa De La Palma?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

How far is the airport from Hotel Casa De La Palma?

The closest major airport to Hotel Casa De La Palma is Puebla Intl. Airport (PBC), which is 22.7 mi away (44 minutes by car).

Are there rooms with balconies that I can book at Hotel Casa De La Palma?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy city and courtyard views.

Hotel Casa De La Palma Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 61 out of 133 reviews
Rating 8 - Good. 39 out of 133 reviews
Rating 6 - Okay. 18 out of 133 reviews
Rating 4 - Poor. 11 out of 133 reviews
Rating 2 - Terrible. 4 out of 133 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Eric

Liked: Cleanliness, property conditions & facilities
Great location, charming old building shaded by old trees. Wonderfully soft bed!
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Clarence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute, charming old hotel in a great location!
Verified

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect Location

Amazing location comfy beds in the 2 bedroom suit amazing views from the balcony nice staff Well recommended close to a lot of restaurants tour bus Churro spot
Stayed 3 nights in Sep 2025
Verified

8/10 Good

Kate

Liked: Cleanliness, staff & service, property conditions & facilities
This is unique experience in a colonial building. It is extremely affordable, the staff are friendly and attentive, you can’t beat the location and adjacent restaurants are great.
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

ARELI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice antique place, love it!
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Sophie Alice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was such a fun place to stay- it’s super historic so it was fun and the room was very unique. Comfortable and excellent location. The warm water was hit or miss and the space is worn but that’s part of the charm of its age. Highly recommend and would stay again.
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Marten

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent view of historic Puebla. Staff were extremely helpful and went above and beyond for us twice.
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities
Every one of the staff members were kind and helpful. The location is impeccable on a quiet street one block from the Zocalo. I had the corner suite, top floor #202 (3rd floor American--walk up) with it's over-the-top colonial decor. There's a 24hr convenience store in the building around the corner. 100 restaurants within a few blocks, Amparo Museum close by. Hotel Casa de la Palma is pleasantly historic and a great value for the wallet.
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

MARIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome service
Stayed 2 nights in Jun 2024
Verified

10/10 Excellent

harvey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Graciella is a master of the front desk. She will get you where you need to go. Food, sights, history, just ask. Room was always clean, staff is fantastic. Feels like a place you can live forever!
Stayed 5 nights in Sep 2023
Verified

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A block away from Cathedral and city center.
Stayed 1 night in Apr 2023
Verified

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms and patio are GORGEOUS. Clean and historic. Problems are 1) on a very loud street 2) Beds are way too soft
Stayed 5 nights in Mar 2023
Verified

8/10 Good

Gail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, very large, charming rooms. Excellent value. Great location. On the downside it was noisy outside at night (maybe due to time of year) and the room has no AC or fan. There is no elevator so if that is an issue for the traveler, they should be aware. The staff go out of their way to greet and assist the guests.
Stayed 5 nights in Mar 2023
Verified

8/10 Good

Marina

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was within walking distance to most amenities. Staff was very helpful as they provided a map with places to visit around the hotel. Room was cleaned daily and was safe as well. The only thing I would consider is you have to use the stairs since there is no elevator. Staff was very helpful at the front desk as they helped us with laundry assistance as well as transportation to the airport early in the morning. There is no restaurant in the hotel but there are plenty of places to eat around the hotel. Beds are a bit hard for me and pillows too soft. Had a great time during our 7 day stay.
Stayed 7 nights in Dec 2024
Verified

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is located in a Spanish colonial building that served as a boarding house for newly arrived Spaniards coming to Nueva Espana in the 1700s. Our room had 15' high ceilings and huge windows overlooking the street below. The bathroom was larger than some hotel rooms I've stayed in! While the amenities are very basic (weak wifi, old keys, flat pillows), the experience of staying in such a classic building outweighed any negatives. In addition, the price was very good. Highly recommended for more adventurous travelers who aren't so picky about modern-day conveniences.
Stayed 2 nights in Feb 2024
Verified

6/10 Okay

Luz

The room needs some update, rooms are different from the picture posted. Furniture is in need of touch ups and repairs. amenities such as towels and bathroom toileterie could be improved
Stayed 2 nights in Sep 2024
Verified

4/10 Poor

Alfredo

Liked: Cleanliness, staff & service
Disliked: Amenities
Estuvimos 4 noches y lamentablemente no puedo dar mas estrellas. Las 2 estrellas las estoy dando por: 1) Personal muy amable y atentos siempre. 2) Buena ubicación del centro histórico. Estoy retirando tres estrellas por: A) Muy mal servicio de agua caliente, imposible bañarse al momento que quisieras, tenías que esperar al menos 15 minutos con la llave del agua abierta para que empezara a salir caliente. Y ya que salía caliente, solo duraba unos 4 o 5 minutos. B) Baja presión de agua en la regadera, te tenías que pegar a la pared para que te cayera el chorro de agua, nos tuvieron que cambiar de habitación por ese tema. C) Las toallas muuuuy desgastadas, algunas hasta casi transparentes en algunas partes, teníamos que estar pidiendo doble toalla para poderse secar bien..... ¿Volvería a quedarme?, por supuesto que NO, a menos que aseguren que habrá agua caliente al momento de bañarse, buena presión de agua y renovación de toallas.
Stayed 4 nights in Feb 2026
Verified

8/10 Good

Maria

Liked: Cleanliness, amenities, property conditions & facilities
Súper tranquila
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Cristina

Liked: Cleanliness, staff & service, property conditions & facilities
El personal fue muy amable, las habitaciones son muy lindas y cómodas, un ambiente muy tranquilo y acogedor. Gracias.
Stayed 2 nights in Oct 2025
Verified

4/10 Poor

Miguel

Disliked: Staff & service, property conditions & facilities, room comfort

Lástima de inmueble…! Mal hotel

El inmueble es un inmueble catalogado, tiene un tremendo potencial pero se nota una GRAN falta de inversión; la suite tiene motivos excelentes, pero hay cosas MUY descuidadas (baño y almohadas, sábanas, cortinas, colchas) hacen que se vea descuidado y feo. Una lástima pues el inmueble y las colecciones de antigüedades son excelentes.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Ana Rosa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
me gusto mucho por la fachada arquitectónica, serca a todo caminando a los lugares para salir a conocer a comer serca al socalo y a la catedral mas grande de Puebla
Stayed 5 nights in Jul 2025
Verified

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
Todo bien amables en la recepción los cuartos bien
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Abril

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Increíble lugar Muy cerca del centro
Stayed 2 nights in Jan 2025
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

perfect stay in Puebla

wunderschönes Haus, tolle riesige Zimmer, Grandezza überall... der Hauch von vergangener Zeit mit allen Annehmlichkeiten der heutigen Zeit. Absolut perfektes Hotel mit bester Lage. Ich komme wieder!
Stayed 2 nights in Feb 2025
Verified

8/10 Good

Canuto

el hotel esta un poco descuidado y no incluye desayuno. También no cuenta con estacionamiento propio, solo tienen convenio con un estacionamiento que esta casi a lado del hotel pero tiene costo por noche.
Stayed 2 nights in Dec 2024