The Second Wind Villa was even more beautiful in person!!! We had no issues with the villa until the 2nd night. The air conditioining units in both rooms that were located upstairs went out on the 2nd, 3rd, & 4th night. The property manager with TKCA, I forgot her name, was very responsive and had a maintenance guy come out pretty quickly each time we called. TKCA eventually upgraded us to another villa , Moringa Villa, which was much bigger than our original villa. There was no additional cost for the upgrade, TKCA also gave us a 30% discount on our original purchase, and 2 complimentary bottles of wine due to the inconvience. TKCA went above and beyond to ensure our visit was not affected by the issues with the AC. We would definitely recommend this host to anyone visting Turks & Caicos, they were very professional and they truly care about their customers!!!