2/10 Terrible
Dirk
Apr 29, 2025
Booked this hotel for 6 nights. When I arrived, the air conditioning for the entire building was not working. My room at that time was 25ºC. The hotel rooms do not have windows that can be opened. I was advised that it would be fixed the next day and was given a small fan. Once we were in the room, the temperature increased to 26.5ºC and with the humidity, it was over 30ºC. I stayed for a total of 4 nights and everyday I was told that the A/C would be fixed today. On my 5th day of not sleeping and unbearable conditions, I advised that I had to go somewhere else. Neither expedia nor the hotel would refund my final two nights, due to the room being unrefundable. I think that is outrageous, as I would have stayed if the room was habitable and had no desire to move to a different hotel but needed to get some sleep. Absolutely disgusted with expedia and the hotel for a lack of customer service.

Dirk
Stayed 6 nights in Apr 2025