I wanted to take a moment to share my experience from my recent stay at your hotel. While I found the staff to be very polite and helpful, I must express that we were quite unhappy the first night. However, Diogo went above and beyond to accommodate us by changing our room, for which we are grateful.
That said, I feel it’s important to note that while the hotel is listed as a 4-star establishment, in my opinion, it does not meet the standards even of a 3-star rating. From my understanding, there has been a recent change in management, and I believe there are numerous updates and improvements needed before the hotel can rightly claim a 4-star status.