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Poole Quay Hotel

3.0 star property
Bayside hotel with bars and a 24-hour front desk

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Photo gallery for Poole Quay Hotel

Front of property
Reception
Breakfast, lunch, dinner served; ocean views
Lobby
View from property

Reviews

7.6 out of 10
Good

Popular amenities

  • Air conditioning
  • Room service
  • Bar
  • 24/7 front desk
  • Parking available

Explore the area

View in a map
The Quay Poole Dorset, Poole, ENG, BH151HD
  • Place, Poole Harbour
    ‪2 min walk‬
  • Place, Poole Quay
    ‪2 min walk‬
  • Place, Sandbanks Beach
    ‪12 min drive‬
  • Airport, Bournemouth (BOH-Bournemouth Intl.)
    ‪22 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room | Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Standard Double Room

  • 215 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Single Room

Standard Single Room | Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Standard Single Room

  • 161 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Twin Room

Standard Twin Room | Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Standard Twin Room

  • 215 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Twin Room, 2 Twin Beds, Harbor View

Standard Twin Room, 2 Twin Beds, Harbor View | Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Standard Twin Room, 2 Twin Beds, Harbor View

10.0 out of 10
Exceptional
(1 review)
  • 215 sq ft
  • Harbor view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Double Room, Harbor View

Standard Double Room, Harbor View | Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Standard Double Room, Harbor View

8.0 out of 10
Very good
(4 reviews)
  • 215 sq ft
  • Harbor view
  • Sleeps 3
  • 1 Double Bed

About the neighborhood

Poole

Poole Quay Hotel places you next to Poole Harbour and within a 10-minute drive of other popular attractions like Tower Park. This 70-room, 3-star hotel welcomes guests with conveniences like a restaurant, 2 bars/lounges, and free in-room WiFi.

What's nearby

  • Poole Harbour - 2 min walk - 0.1 miles
  • Poole Quay - 2 min walk - 0.1 miles
  • Lighthouse, Poole's Centre for the Arts - 10 min walk - 0.6 miles
  • Sandbanks Beach - 12 min drive - 5.0 miles
  • Bournemouth Beach - 12 min drive - 5.4 miles

Getting around

  • Poole Station - 12 min walk
  • Bournemouth (BOH-Bournemouth Intl.) - 31 min drive

Restaurants

  • ‪The Brewhouse - ‬7 min walk
  • ‪Poole Arms - ‬4 min walk
  • ‪Italian Gossip - ‬3 min walk
  • ‪Slug & Lettuce - Poole - ‬5 min walk
  • ‪The Lord Nelson - ‬3 min walk

About this property

Poole Quay Hotel

Bayside hotel with bars and a 24-hour front desk
Guests of Poole Quay Hotel enjoy features like conference space, a business center, and a terrace. Self parking is offered for GBP 7.00 per night. The front desk is staffed 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Other amenities at this golf hotel include laundry facilities, a banquet hall, and wedding services.
40-inch TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Coffee makers, phones, and ironing boards are other standard amenities.
The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transportation

  • Self parking on site (GBP 7 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Weekend full breakfast available 7:30 AM to 10:30 AM for a fee: GBP 12 for adults and GBP 6 for children
  • 2 bars/lounges
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Anchor Bar
  • Harbour View Restaurant

Things to do

  • 18-hole adjacent golf course

Family friendly

  • In-room crib
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Travel crib

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 990 square feet of conference space
  • Business center
  • Meeting room

Outdoors

  • Garden
  • In a national park
  • On the bay
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Shower/bathtub combination
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 40-inch TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: GBP 10

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property welcomes pets for GBP 15 per pet, per night
  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for GBP 30.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately GBP 12 for adults and GBP 6 for children
  • Self parking fee: GBP 7.00 per night
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees
  • Late check-out fee: GBP 10 (subject to availability)
  • Rollaway bed fee: GBP 30.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
  • Check-in: 3:00 PM—-anytime
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

Poole Thistle
Thistle Hotel Poole
Thistle Poole
Poole Thistle Hotel
Thistle Poole Dorset
Thistle Poole Hotel Poole
Thistle Poole Hotel
Thistle Hotel
Thistle Poole
Poole Quay Hotel Hotel
Poole Quay Hotel Poole
Poole Quay Hotel Hotel Poole

Frequently asked questions

Are free cancellation options available at Poole Quay Hotel?

Poole Quay Hotel provides free cancellation on select room rates. For specific requirements, review the cancellation policy on our site.

What's there to see close to Poole Quay Hotel?

This hotel is located in Poole, just steps from Poole Harbour and Poole Quay, and within a short walk of Baiter Park. You'll also find Lighthouse, Poole's Centre for the Arts and Poole Park less than a mile away.

Is parking available on site at Poole Quay Hotel?

Yes, parking is offered for GBP 7.00 per night. Accessible parking and bicycle parking are also available.

Does Poole Quay Hotel include a casino?

No, Poole Quay Hotel doesn't have a casino.

Will I find an indoor pool at Poole Quay Hotel?

No, there is no indoor pool at this hotel.

Is Poole Quay Hotel good for couples?

Amenities that appeal to couples at this waterfront hotel include around-the-clock room service as well as 2 bars and an ocean-view restaurant.

Are there hot tubs at Poole Quay Hotel?

No, this hotel doesn't have a spa tub.

Does Poole Quay Hotel have a restaurant that serves breakfast?

Yes, Poole Quay Hotel serves a full breakfast for a surcharge on weekend mornings at Harbour View Restaurant.

Will Poole Quay Hotel allow pets to stay free of charge?

Although they can't stay for free, pets are welcome at Poole Quay Hotel for a fee of GBP 15 per pet, per night.

Are there connecting rooms at Poole Quay Hotel?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

How far is the airport from Poole Quay Hotel?

The closest major airport to Poole Quay Hotel is Bournemouth (BOH-Bournemouth Intl.), which is 11.3 mi away (31 minutes by car).

Can I book a room with a balcony at Poole Quay Hotel?

No, there aren't any guestrooms with balconies at Poole Quay Hotel.

Does Poole Quay Hotel host weddings?

If wedding bells are in your future, take advantage of the wedding venue at Poole Quay Hotel.

Reviews

Poole Quay Hotel Reviews

7.6

Good

7.8/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

6.8/10

Eco-friendliness
Rating 10 - Excellent. 180 out of 720 reviews
Rating 8 - Good. 315 out of 720 reviews
Rating 6 - Okay. 125 out of 720 reviews
Rating 4 - Poor. 66 out of 720 reviews
Rating 2 - Terrible. 34 out of 720 reviews

Reviews

2/10 Terrible

Claire

Stayed 1 night in Mar 2024

6/10 Okay

Louise

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 7 nights in Mar 2024

6/10 Okay

Lynn, Coleford

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Seemed short of staff that limited the facilities available. Bars unopened slow service at reception card readers not working. No opportunity to extend checking out time. Original pet room given to an earlier arrival so had to use first floor and not ground floor with a blind small dog even though I telephoned the day before arrival to confirm booking and pet details.
Stayed 1 night in Mar 2024

8/10 Good

Alice

Stayed 1 night in Mar 2024

6/10 Okay

Darren

Business traveler
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Tired rooms no bottled water in multiple rooms the company booked (15) reception answer yes we run out.
Stayed 1 night in Mar 2024

6/10 Okay

JIM

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities

My stay.

The Hotel is clean but very dated and third, ranging from cracked sinks from TV's with very few channels.
Stayed 1 night in Mar 2024

4/10 Poor

michael

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Room1 no hot water. Replacement basin blocked, toilet not flushing
Stayed 1 night in Feb 2024

6/10 Okay

Andrew

Liked: Room comfort
Disliked: Staff & service

Poole Quay Hotel

There was very little cover on reception so it was not very easy to ask for shampoo and shower gel etc We needed these items as on our arrival day there was only 1 small tube of shower gel and only 1 shampoo aswell The kettle was badly scaled Another day the bin was not emptied As already mentioned due to lack of staff on reception we were not able to discuss these points with anyone The location of the hotel was in a lovely position and close to amenities
Stayed 3 nights in Feb 2024

8/10 Good

John

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2024

6/10 Okay

Mary

Liked: Staff & service
Stayed 1 night in Feb 2024

8/10 Good

Adrian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant stay and staff were more than friendly and helpful
Stayed 1 night in Feb 2024

6/10 Okay

Alison

Liked: Cleanliness, staff & service

Okay but Room for Improvement

Based on the room we were in, they desperately need updating, and I haven’t seen a curtain rail like that since my nan was alive! You could feel the springs in the mattress and the pillows were really thin. The bath was so badly stained it was disgusting. However, on the plus side, the staff were very friendly and professional and the restaurant/bar was lovely, with views from the restaurant over the harbour. We only had breakfast here so can’t comment on what it’s like in the evening but would certainly try it if we were to stay here again. And it’s dog friendly - our lovely waitress gave our cocker spaniel a bowl of kibble and biscuits!
Stayed 1 night in Feb 2024

8/10 Good

Stuart

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Darren

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Donna

Stayed 1 night in Jan 2024

6/10 Okay

Mohammed Tajudeen

Traveled with group
Disliked: Amenities
Stayed 1 night in Jan 2024

8/10 Good

Ryan

Disliked: Property conditions & facilities
The Hotel is in an excellent position on Poole Quay. But the management of the Hotel have let the Hotel fabric and surroundings deteriorate considerably. There are 2 large weeds growing out of the front door. There are weeds and litter all around the Hotel. It looks as if the Management do not care about presentation of the Hotel. The evening security is very strange. It does not cost much to keep a property tidy and clean of Litter. The Hotel looks a disgrace and so sad as it was one of the best Hotels in Dorset in its day.
Stayed 1 night in Dec 2023

10/10 Excellent

Gill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great venue

Excellent staff amazing team. Thank you all
Stayed 2 nights in Dec 2023

2/10 Terrible

Darren

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel is shocking the bathroom was dirty and the bath I really wouldn’t want to bath in it as was disgusting and full of hard water stains as never cleaned properly.. Was a windy night and the wind noise coming through the windows was awful and kept you awake, only to be told on check out by the bloke on reception that they know how bad the windows are and they are meant to be sorted in January. If you are in a room next to the stairs good luck with trying to get some sleep past 5 in the morning as they have no soft close on doors so all they do is slam shut. This hotel is very tired and outdated but like something out of faulty towers.. Next morning we logged a complaint with the chap on reception written down and got told someone would be in contact with us and we are now talking a month ago still nothing. Don’t waste you money with this disgusting bad customer service place.
Stayed 1 night in Dec 2023

8/10 Good

Rahulkumar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Philip

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plenty of parking spaces and a lovely spacious room
Stayed 1 night in Dec 2023

2/10 Terrible

Jake

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Simon

Stayed 3 nights in Dec 2023

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Carpet very dirty in room 104. We had a lovely stay but the hotel does need a lot of cosmetic changes.
Stayed 2 nights in Dec 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023