6/10 Aceptable
jayme
Viaje familiar
24 abr. 2025
Le gustó: Servicios
We booked this property specifically for the pool and the hot tub. When we arrived the hot tub was cold. They said it was $90 a day extra to heat the hot tub. They said that it was noted in the listing. I couldn’t find it an anywhere. Reluctantly we said we would pay because they were not willing to budge. Then they said there will be a $90 connection fee. I was not happy. Then it took several hours to get it going. It never would heat up so we called back and they sent out a nice repair man that fixed it. By that time it was 10pm. We didn’t get to use it and still had to pay the$90 for that day. The master bedroom has a cute covered balcony. But they lock the door and you can’t use it. One of the kids bed have popcorn in it. The repair man had to fix the family room tv because it was never set up. I stay in vacation rentals all the time. The house was very nice. This was my first negative experience with a vacation rental. I think they should be more clear in the listing that the heated hot tub is additional. Or charge more and include the heated hot tub.
jayme
Se hospedó 3 noches en abril de 2025