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Charlevoix Inn & Suites SureStay Collection by Best Western

2.0 star property
Hotel with free breakfast, near Lake Michigan

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Photo gallery for Charlevoix Inn & Suites SureStay Collection by Best Western

Lobby
Property amenity
Suite, 1 King Bed, Patio, Lake View (with Sofabed) | Pillowtop beds, iron/ironing board, free cribs/infant beds
Lobby
Exterior

Popular amenities

  • Hot Tub
  • Laundry
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
800 Petoskey Ave, Charlevoix, MI, 49720
  • Lake Chalevoix Depot Beach
    ‪13 min walk‬
  • Mushroom House
    ‪5 min drive‬
  • Castle Farms
    ‪10 min drive‬
  • Pellston, MI (PLN-Pellston Regional)
    ‪58 min drive‬

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Room options

Standard Room, 1 Queen Bed, Refrigerator & Microwave, Courtyard View (Pet Friendly)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (1st Floor;Pet Friendly)

Pillowtop beds, iron/ironing board, free cribs/infant beds

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (1st Floor;Pet Friendly)

7.4 out of 10
Good
(6 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

Pillowtop beds, iron/ironing board, free cribs/infant beds

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

8.4 out of 10
Very good
(6 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Pillowtop beds, iron/ironing board, free cribs/infant beds

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

8.2 out of 10
Very good
(28 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Patio, Lake View (with Sofabed)

Suite, 1 King Bed, Patio, Lake View (with Sofabed) | Pillowtop beds, iron/ironing board, free cribs/infant beds

Suite, 1 King Bed, Patio, Lake View (with Sofabed)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | Pillowtop beds, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.8 out of 10
Excellent
(5 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Queen Bed, Refrigerator & Microwave, Lake View (with Sofabed)

Pillowtop beds, iron/ironing board, free cribs/infant beds

Suite, 1 Queen Bed, Refrigerator & Microwave, Lake View (with Sofabed)

7.4 out of 10
Good
(3 reviews)
  • Sleeps 4
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Refrigerator & Microwave, Lake View

Pillowtop beds, iron/ironing board, free cribs/infant beds

Standard Room, 1 Queen Bed, Refrigerator & Microwave, Lake View

8.2 out of 10
Very good
(14 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave (Walk-in Shower)

Pillowtop beds, iron/ironing board, free cribs/infant beds

Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave (Walk-in Shower)

8.2 out of 10
Very good
(13 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Refrigerator & Microwave, Lake View (Pet Friendly)

Pillowtop beds, iron/ironing board, free cribs/infant beds

Standard Room, 1 Queen Bed, Refrigerator & Microwave, Lake View (Pet Friendly)

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Pillowtop beds, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(25 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

Pillowtop beds, iron/ironing board, free cribs/infant beds

Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

7.6 out of 10
Good
(13 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Pillowtop beds, iron/ironing board, free cribs/infant beds

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

9.0 out of 10
Wonderful
(8 reviews)
  • Sleeps 2
  • 1 Queen Bed

About the neighborhood

Charlevoix

Located within a 5-minute walk of Lake Charlevoix, Charlevoix Inn & Suites SureStay Collection by Best Western is within a 15-minute stroll of Artform Fabricating. This 60-room hotel welcomes guests with free breakfast and conveniences like an indoor pool and free in-room WiFi.

What's nearby

  • Lake Chalevoix Depot Beach - 13 min walk - 0.7 miles
  • North Point Nature Preserve - 3 min drive - 0.9 miles
  • Beaver Island Boat Company Ferry Terminal - 4 min drive - 1.4 miles
  • Mushroom House - 5 min drive - 1.9 miles
  • Castle Farms - 10 min drive - 5.2 miles

Getting around

  • Cherry Capital Airport (TVC) - 59 min drive

Restaurants

  • ‪McDonald's - ‬5 min drive
  • ‪Dairy Grille - ‬3 min drive
  • ‪B.C. Pizza Charlevoix - ‬6 min drive
  • ‪Bridge Street Tap Room - ‬3 min drive
  • ‪The Villager Pub - ‬3 min drive

About this property

Charlevoix Inn & Suites SureStay Collection by Best Western

Hotel with free breakfast, near Lake Michigan
At Charlevoix Inn & Suites SureStay Collection by Best Western, guests have access to an indoor pool, free WiFi in public areas, and a hot tub. If you drive, take advantage of free parking. Front-desk staff can answer questions 24/7, and assist with luggage storage, securing valuables, and tours or tickets. Other amenities at this golf hotel include a 24-hour business center, a computer station, and express check-out.
39-inch LED TVs come with cable channels, and guests can stay connected with free WiFi. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. IPod docks, microwaves, and coffee makers are also available.
An indoor pool and a hot tub are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Languages

English

Similar properties

Lobby

AmericInn by Wyndham Charlevoix

  • Pool
  • Hot Tub
  • Breakfast included
  • Pet friendly
8.2 out of 10, Very Good, 859 reviews
$144 nightly
The price is $159
Aug 5 - Aug 6
Total includes taxes and fees
AmericInn by Wyndham Charlevoix

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 6:30 AM to 9:30 AM

Things to do

  • 9-hole adjacent golf course
  • Hot tub
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Computer station

Outdoors

  • Barbecue grill
  • Garden
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Elevator (42 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 39-inch LED TV with premium cable channels
  • iPod dock
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Free local calls
  • Iron/ironing board
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Rollaway/extra beds are available for USD 10.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Rollaway bed fee: USD 10.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and outdoor lighting
  • Check-in: 3:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a smoke detector and outdoor lighting.

Additional information about polices, regulations, and more:

  • Pool access available from 9:00 AM to 11:00 PM.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Charlevoix Inn
Charlevoix Hotel Charlevoix
Charlevoix Inn And Suites
Charlevoix Inn Suites
Charlevoix Inn Suites SureStay Collection by Best Western

Frequently asked questions

What's there to see within easy reach of Charlevoix Inn & Suites SureStay Collection by Best Western?

Guests enjoy the hotel's location in Charlevoix based on their ratings, and it's within a 10-minute walk of Lake Charlevoix and Artform Fabricating. You'll also find Lake Chalevoix Depot Beach and Mt. McSauba Recreation Area less than a mile away.

Is parking available on site at Charlevoix Inn & Suites SureStay Collection by Best Western?

Yes, self parking is offered for free at the hotel. Accessible parking is also available for guests.

Does Charlevoix Inn & Suites SureStay Collection by Best Western feature a casino?

No, Charlevoix Inn & Suites SureStay Collection by Best Western doesn't have a casino.

Will I find an indoor pool at Charlevoix Inn & Suites SureStay Collection by Best Western?

Yes, this hotel has an indoor pool along with a hot tub. Guests have pool access between 9:00 AM and 11:00 PM.

Is Charlevoix Inn & Suites SureStay Collection by Best Western a good place to stay for couples?

Couples staying at this hotel will appreciate amenities like a pillowtop mattress as well as an indoor pool and free breakfast.

Are there hot tubs at Charlevoix Inn & Suites SureStay Collection by Best Western?

Yes, this hotel has a spa tub.

Does Charlevoix Inn & Suites SureStay Collection by Best Western have a restaurant that serves breakfast?

Charlevoix Inn & Suites SureStay Collection by Best Western offers free continental breakfast each morning though there is no restaurant.

Will Charlevoix Inn & Suites SureStay Collection by Best Western allow pets to stay for free?

No, pets aren't allowed at Charlevoix Inn & Suites SureStay Collection by Best Western.

Are there connecting rooms at Charlevoix Inn & Suites SureStay Collection by Best Western?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

What is the closest airport to Charlevoix Inn & Suites SureStay Collection by Best Western?

The closest major airport to Charlevoix Inn & Suites SureStay Collection by Best Western is Pellston, MI (PLN-Pellston Regional), which is about 27.8 mi away.

Are there rooms with balconies that I can book at Charlevoix Inn & Suites SureStay Collection by Best Western?

Yes, some guestrooms at Charlevoix Inn & Suites SureStay Collection by Best Western offer a patio and may feature lake views.

Charlevoix Inn & Suites SureStay Collection by Best Western Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 372 out of 1000 reviews
Rating 8 - Good. 316 out of 1000 reviews
Rating 6 - Okay. 179 out of 1000 reviews
Rating 4 - Poor. 101 out of 1000 reviews
Rating 2 - Terrible. 32 out of 1000 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

reagan

Stayed 3 nights in Jun 2025

10/10 Excellent

Cari

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family stay

The staff are very friendly. Check in and out was quick and easy. We were really happy with the location and comfort of the hotel. The breakfast was great as well. We will definitely stay there again.
Stayed 2 nights in Apr 2025

4/10 Poor

Paul

Liked: Staff & service
Disliked: Property conditions & facilities
No hot water in shower, breakfast didnt have hot meat or eggs
Stayed 1 night in Apr 2025

8/10 Good

steve

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was double charged for the room they took care of the double charge but the hold stayedthrough the entire stay
Stayed 2 nights in Apr 2025

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is friendly and helpful.The rooms are clean and comfortable.I like getting a cup of hot tea before going to bed.The variety of tea is great.
Stayed 1 night in Mar 2025

2/10 Terrible

Dennis

Disliked: Cleanliness, staff & service, property conditions & facilities
An ice storm took out the power so we drove all the way there to be turned away. Wish the staff would have let us know about the outage. After 60 miles there and back 60 to Buelah mi. was 120 unnecessary traveled miles. I deserve a comp for future trips. I will check to see if my money is credited back to my carry. I realize it’s not their fault but I feel that I should have been contacted. Thx
Stayed 2 nights in Mar 2025

6/10 Okay

Jacob

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Nice spot, ok value. Breakfast was good, hot tub wasn’t working.

10/10 Excellent

Brad

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great front desk service. Comfy bed and pillows. Excellent breakfast.
Stayed 1 night in Mar 2025

10/10 Excellent

Cynthia L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Solo trip for a break...Spring

The front desk was informative on issue with hot water and made sure to get room with no issue. Bed was comfortable and made it easy to relax with some tv I don't get at home. Shower felt good in morning..breakfast nook had quite a selection...not sure bout any hot selections cept for coffee.
Stayed 1 night in Mar 2025

6/10 Okay

Verified traveler

Business traveler

Probably won’t return

We were given the wrong room initially when we notified them we had booked 2 Queen we were given another room which also had 2 doubles. The Hot Tub was out of order, the washing machines were also out of order. The bedside lamp didn’t work. The bathroom door was a pocket door and the fan in the bathroom did not work. The room was clean, the sheets and pillows were comfortable. The staff was accommodating. The Hotel maybe going thru updates ??
Stayed 1 night in Mar 2025

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

DANA

Stayed 1 night in Mar 2025

10/10 Excellent

Jeremie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2025

10/10 Excellent

Jeremie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel when in Charlevoix working!
Stayed 7 nights in Feb 2025

8/10 Good

Tammy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very nice. Has some older features that are appealing. However, every morning there was a lot of noise, banging of pans, talking, and no soundproofing between rooms. We were close to the dining area and could hear breakfast being set up and every noise housekeeping made. It wasn't very restful. But rooms were clean, housekeeping in every day, pool and hot tub were nice.
Stayed 3 nights in Feb 2025

4/10 Poor

Senad

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

8/10 Good

michael

Liked: Staff & service
Stayed 1 night in Feb 2025

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
close to Boyne mountain skiing. Staff great. loved the breakfast staff- she was great. Hotel had some age but rooms were clean
Stayed 2 nights in Jan 2025

6/10 Okay

David

Traveled with group, Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Suite was nice, Price Reasonable, Staff very nice. Hot tub out of service, Pool dirty, Breakfast decent, Could use some TLC
Stayed 3 nights in Jan 2025

8/10 Good

Adnan

Stayed 1 night in Jan 2025

10/10 Excellent

Cynthia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the cute romantic stay in a small town
Stayed 1 night in Oct 2024

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Our room had mold all over the bathroom. Had to clean toilet before we could use it. Hair was everywhere in shower and bathroom. When we told the front desk they said they knew and would clean it eventually. Food was decent and most staff were friendly. Pool was cool but ok
Stayed 2 nights in Dec 2024

4/10 Poor

hayden

Stayed 2 nights in Nov 2024

8/10 Good

Laura

Business traveler
Liked: Cleanliness, staff & service, amenities
Loved my room, my only issue was the bedroom and bathroom floors were freezing cold.
Stayed 1 night in Dec 2024

10/10 Excellent

Tracy

Stayed 2 nights in Nov 2024

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