Pesé Vacation Packages

We stayed as a family of four and unfortunately expected more from a hotel of this standard. Before arrival, the hotel messaged me acknowledging my Hotels.com VIP status and offering a room upgrade, subject to availability, as well as sparkling wine. Neither was mentioned at check-in. When I asked about the upgrade the next day, I was simply told the hotel was full, without the staff member even checking the computer. Our room faced the interior and had no window that could be opened, making it feel claustrophobic. Noise from live performances in the lobby could also be heard in our room until 11:00 PM. The bathroom door would not stay closed unless it was locked. Housekeeping was below expectations: we repeatedly received too few towels for four people, coffee supplies were not replenished, and even a half-full coffee cup was left untouched after the room was serviced. The room was not properly cleaned, only the beds were made. Breakfast had no gluten-free options for my son apart from GF bread, which was disappointing for a hotel of this level. We had even emailed the hotel in advance about his dietary needs but received no response. The location in Casco Viejo is excellent, but overall, the quality of our stay fell well below our expectations.

Felicidades. Excelente estadía

Arrived at ny 12 noon check in per my registration with a couple of bags of perishable items to cook over the stay. Once I arrived I was told that they do not do check in until 3 PM. I showed them that the check in per my reservation was at 12 noon and that I had purchased food that could not sit in a hot car for three hours. I was told that they would expedite the room cleaning and inform me soon on the check in. I returned in 45 minuted and there was another associate there that stated that they would not be checking me in until 3 PM. I again told them about the perishable items and my check in time being 12 PM and they told that was not their problem. I asked to speak to a supervisor and then had to drive to another building to speak to him. After another 45 minutes of speaking to him to figure out what to do I was allowed to put items in the refrigerator of the room. 1 1/2 hours of ny food sitting in my car in the hot son. They finally allowed me to enter the room at 3 PM even though my check in time was 12 noon. The hot water also did not work in the master bedroom although it was fixed 1 hour before my check out time.