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Shap Wells Hotel

3.0 star property
Hotel in Penrith with a restaurant and a bar

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Photo gallery for Shap Wells Hotel

Bar (on property)
Lounge
BBQ/picnic area
Reception
Bar (on property)

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi
  • Gym

Explore the area

View in a map
Shap, Cumbria, Penrith, England, CA10 3QU
  • Place, Tebay Park
    ‪6 min drive‬
  • Place, Orton Community Park
    ‪7 min drive‬
  • Place, Yorkshire Dales National Park
    ‪8 min drive‬

Room options

View all photos for Traditional Double Room, 1 Bedroom, Garden View

Traditional Double Room, 1 Bedroom, Garden View | Desk, laptop workspace, free WiFi, bed sheets

Traditional Double Room, 1 Bedroom, Garden View

8.0 out of 10
Very good
(24 reviews)
  • Garden view
  • 161 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Traditional Twin Room, 1 Bedroom, Garden View

Traditional Twin Room, 1 Bedroom, Garden View | Desk, laptop workspace, free WiFi, bed sheets

Traditional Twin Room, 1 Bedroom, Garden View

7.8 out of 10
Good
(7 reviews)
  • Garden view
  • 161 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Traditional Triple Room, 1 Bedroom, Garden View

Traditional Triple Room, 1 Bedroom, Garden View | Desk, laptop workspace, free WiFi, bed sheets

Traditional Triple Room, 1 Bedroom, Garden View

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 172 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Traditional Quadruple Room, 1 Bedroom, Accessible, Garden View

Traditional Quadruple Room, 1 Bedroom, Accessible, Garden View | Desk, laptop workspace, free WiFi, bed sheets

Traditional Quadruple Room, 1 Bedroom, Accessible, Garden View

  • Garden view
  • 172 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Basic Single Room

Desk, laptop workspace, free WiFi, bed sheets

Basic Single Room

9.0 out of 10
Wonderful
(4 reviews)
  • 84 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed

About the neighborhood

Penrith

Shap Wells Hotel places you within a 5-minute drive of Orton Community Park and within a 10-minute drive of Yorkshire Dales National Park. This 100-room, 3-star hotel has a restaurant along with conveniences like free in-room WiFi and free self parking.

What's nearby

  • Tebay Park - 6 min drive - 5.5 miles
  • Orton Community Park - 7 min drive - 5.6 miles
  • Yorkshire Dales National Park - 8 min drive - 7.1 miles
  • Shap Abbey - 9 min drive - 7.4 miles
  • Lowther Park - 12 min drive - 11.0 miles

Getting around

  • Penrith Station - 16 min drive
  • Durham (MME-Teesside Intl.) - 107 min drive

Restaurants

  • ‪Butchers Arms - ‬10 min drive
  • ‪The George Hotel - ‬4 min drive
  • ‪Kings Arms Hotel - ‬5 min drive
  • ‪Cross Keys Inn - ‬8 min drive
  • ‪Tebay Service Station - ‬7 min drive

About this property

Shap Wells Hotel

Hotel in Penrith with a restaurant and a bar
Guests of Shap Wells Hotel enjoy a gym, free WiFi in public areas, and meeting rooms. Free parking is available if you drive. The 24-hour front desk has staff standing by to help with luggage storage and dry cleaning/laundry. Additional amenities include an arcade/game room, a library, and laundry facilities.
Guests can enjoy flat-screen TVs and stay connected with free WiFi. Electric kettles, desks, and free toiletries are other standard amenities.
Recreational amenities at the hotel include a fitness center.

Similar properties

Exterior
Westmorland Hotel Tebay
  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant
9.6 out of 10, Exceptional, 852 reviews
$111 nightly
The price is $134
Feb 22 - Feb 23
Total with taxes and fees
Westmorland Hotel Tebay

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily full breakfast available 7:00 AM to 9:30 AM for a fee: GBP 12.50 for adults and GBP 7 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Gym
  • Library

Family friendly

  • Arcade/game room
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Electric kettle
  • Limited room service

More

  • Desk
  • Heating
  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: GBP 10.00
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 10.00

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for GBP 15 per pet, per night
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Cribs/infant beds are available for GBP 10.0 per stay

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately GBP 12.50 for adults and GBP 7.00 for children
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: GBP 10.00 (subject to availability)
  • Late check-out fee: GBP 10.00 (subject to availability)
  • Crib (infant bed) fee: GBP 10.0 per stay

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
  • Check-in: 3:00 PM—-midnight
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • No rollaway or extra beds are available.

Property is also known as

Shap Wells Hotel Hotel
Shap Wells Hotel Penrith
Shap Wells Hotel Hotel Penrith
Hotel Shap
Shap Wells
Shap Wells Hotel Penrith
Shap Wells Penrith

Frequently asked questions

Are free cancellation options available at Shap Wells Hotel?

Shap Wells Hotel offers free cancellation on some room rates. For additional details, take a look at the cancellation policy on our site.

What is there to do near Shap Wells Hotel?

This hotel is located in Penrith, close to Orton Community Park, Kennedys Fine Chocolates, and Shap Abbey. You'll also find Tebay Park and Great Asby Scar nearby.

Will I be able to park at Shap Wells Hotel?

Yes, self parking is offered for free at the hotel.

Does Shap Wells Hotel feature a casino on the premises?

No, Shap Wells Hotel doesn't have a casino.

Is there an indoor pool at Shap Wells Hotel?

No, there is no indoor pool at this hotel.

What do couples enjoy most about Shap Wells Hotel?

Couples staying at this hotel will appreciate amenities like a bar and a restaurant plus some guestrooms include garden views.

Does Shap Wells Hotel have a hot tub?

No, this hotel doesn't have a spa tub.

Does Shap Wells Hotel have a restaurant that serves breakfast?

Yes, Shap Wells Hotel serves a full breakfast each morning for a surcharge from its restaurant.

Does Shap Wells Hotel allow pets to stay free of charge?

Although they can't stay for free, pets are welcome at Shap Wells Hotel for a fee of GBP 15 per pet, per night.

Does Shap Wells Hotel have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

Are there rooms with balconies that I can book at Shap Wells Hotel?

No, there aren't any guestrooms with balconies at Shap Wells Hotel.

Shap Wells Hotel Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 212 out of 535 reviews
Rating 8 - Good. 202 out of 535 reviews
Rating 6 - Okay. 89 out of 535 reviews
Rating 4 - Poor. 20 out of 535 reviews
Rating 2 - Terrible. 12 out of 535 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Robin

Traveled with family
Liked: Cleanliness, staff & service, amenities
Could not have been better, hotel obviously now going place's
Stayed 1 night in Oct 2025

8/10 Good

Mark

Business traveler
Liked: Cleanliness, staff & service

Business trip

Although the room looked a little dated (it is an old building) the staff were very pleasant and food was excellent. Drinks were a little on the expensive side, even for a hotel
Stayed 1 night in Oct 2025

8/10 Good

john

Liked: Cleanliness, staff & service
Stayed 1 night. Staff very pleasant. Area beautiful and did briefly see one of the famous red squirrels. Seems to cater mainly for coach trips but they were well organised with this and it wasn't that impactful on us. Main eating area felt like a canteen. Room was reasonably comfortable
Stayed 1 night in Oct 2025

8/10 Good

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a nice break at the Shap wells hotel food was very good, unfortunately on the Saturday night they were hosting a young farmers do and at 3amwe were woken by loud music, people shouting, banging and knocking of doors this was happening in the corridor outside our room this went on till 4 30am,.This was completely out of the control of the hotelwho were very apologising, so just makesure you dont go when there's a large do going on .
Stayed 2 nights in Oct 2025

10/10 Excellent

Kate

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely quaint hotel.
Stayed 1 night in Sep 2025

10/10 Excellent

Linda

Traveled with partner
Liked: Cleanliness, amenities
The room was very clean, parking was good and service at the bar was excellent. The staff in,particular were very kind and friendly, we enjoyed our stay very much and would stay there again,thank you.
Stayed 2 nights in Oct 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Old fashioned, isolated and wonderful
Stayed 1 night in Sep 2025

2/10 Terrible

Michael

Stayed 1 night in Sep 2025

8/10 Good

Gregory

Business traveler
Liked: Cleanliness, staff & service, room comfort
Lovely location. Staff extremely helpful
Stayed 1 night in Sep 2025

6/10 Okay

JOHN

Stayed 1 night in Sep 2025

2/10 Terrible

Mrs Olivia

Traveled with family
Disliked: Staff & service, property conditions & facilities

Disaster! Fawlty Towers!

All in all, we would not recommend! They didn’t seem to know we were arriving with a baby and a dog, despite several messages from me. They showed us to a room far too small and through the dining room so we wouldn’t be able to get our dog to it. We were given a new larger room which smelt strange and we had to call to ask for towels. No cot was provided, although we were offered one later on. We were told there was no food on the menu available as it had been pre-booked by the coach guests and we should have pre-booked, despite an email saying we didn’t need to - we were told to go to the local pub, which was also full. The supper that we did eventually get was simple but mainly good and breakfast was basic canteen food - alright but very greasy and tasteless. Neither the food nor the hotel were worth the money and we will definitely not be returning.
Stayed 1 night in Sep 2025

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent facility. A true surprise!
Stayed 1 night in Aug 2025

10/10 Excellent

Alec

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, classic oldy worldy feel to the hotel
Stayed 1 night in Sep 2025

10/10 Excellent

Alan

Liked: Cleanliness, staff & service
A really friendly hotel
Stayed 1 night in Sep 2025

10/10 Excellent

Michele

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Kamal

Everything
Stayed 2 nights in Aug 2025

10/10 Excellent

Anil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

gerald

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very pleasant stay

Easy check in from friendly helpful man on reception. Twin room was clean and a fair size .Beds were comfortable. An abundance of tea and coffee was available.
Stayed 1 night in Aug 2025

6/10 Okay

Debra

Business traveler
Liked: Cleanliness, staff & service, room comfort

Stopover

Nice old worlde hotel . Beautiful location . Easy check in . First room smelt of stale smoke so was promptly moved . Cold shower and when I mentioned this I was told maintenance were working on it . A warning might of staved off the shivers . Booked dinner sadly that was cold and when I mentioned that there was no solution . Great choice for breakfast but sadly that was also cold
Stayed 1 night in Aug 2025

6/10 Okay

Binita

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointed about cleanliness
Stayed 1 night in Aug 2025

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Standards have dropped

Used the hotel as a stop over for travelling north. Have stayed before but in all honesty feel like it’s not as good as the last few times we have stayed. Dirty towels and not so clean room. Breakfast wasn’t up to its usual standard. But there were two coach loads in so maybe they were stretched.
Stayed 1 night in Aug 2025

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

4/10 Poor

Vladislav

Stayed 1 night in Aug 2025

8/10 Good

Pallavi

Liked: Cleanliness, property conditions & facilities
Just stayed the night. Quiet, clean, standard breakfast.
Stayed 1 night in Aug 2025

6/10 Okay

David

Business traveler
Liked: Room comfort

Mediocre with potential

This place has the potential but is tired. For some reason I was given an accessible room on the ground floor (not sure what happened to the “garden view”? But having been on the road I wasn’t going to argue .The room felt cold and the decor seemed tired. The bed was ok and I managed to get through the night. Disappointed to find they stopped serving food when I arrived and I was sent to Shap but there was nothing appealing. Breakfast was self serve buffet. Note the turkey bacon.
Stayed 1 night in Aug 2025