I would say everything related to the room was spot on as described. The resort was up to par as pictured. As far as some others complaints about staff, i found them helpful abd straightforward. Not overly nice, kinda had the vibe that they were enjoying having to be at work. But hey, i dont always either. So, could have been nicer but they werent rude, just straight forward. About the Elevator, its a huge resort,going to be a lot of people. We found there were certain ones better at certain times. And it wasnt so bad. Also that we split part of our vacation so that its halfway out of busy season.