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Best Western Plus Astana

3.5 star property
Hotel in Astana with a 24-hour fitness center and free breakfast
VIP Access

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Photo gallery for Best Western Plus Astana

Free daily full breakfast
Creator video
Premium Room, 1 King Bed, Non Smoking | Minibar, in-room safe, desk, laptop workspace
Property amenity
Front of property

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
  • Parking available

Explore the area

View in a map
13a Dostyk Street, Astana, 010000
  • Place, Parliament of Kazakhstan
    ‪3 min walk‬
  • Place, Kazakhstan Central Concert Hall
    ‪7 min walk‬
  • Place, Bayterek Tower
    ‪9 min walk‬
  • Airport, Astana (NQZ-Nursultan Nazarbayev Intl.)
    ‪17 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Standard Room, 2 Twin Beds, Non Smoking

Standard Room, 2 Twin Beds, Non Smoking | Minibar, in-room safe, desk, laptop workspace

Standard Room, 2 Twin Beds, Non Smoking

9.4 out of 10
Exceptional
(3 reviews)
  • 258 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Suite, 1 King Bed, Non Smoking

Minibar, in-room safe, desk, laptop workspace

Junior Suite, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 474 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, Non Smoking

Executive Suite, 1 King Bed, Non Smoking | Minibar, in-room safe, desk, laptop workspace

Executive Suite, 1 King Bed, Non Smoking

  • 646 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Non Smoking

Street view

Premium Room, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 474 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking | Minibar, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed, Non Smoking

7.4 out of 10
Good
(6 reviews)
  • 237 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Apartment, 1 King Bed, Non Smoking, Kitchen (Living Room)

Standard Apartment, 1 King Bed, Non Smoking, Kitchen (Living Room) | Minibar, in-room safe, desk, laptop workspace

Standard Apartment, 1 King Bed, Non Smoking, Kitchen (Living Room)

  • 753 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking | Minibar, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Suite With King Bed - Non-Smoking

Minibar, in-room safe, desk, laptop workspace

Executive Suite With King Bed - Non-Smoking

  • Sleeps 2

1 King Bed, Non-Smoking, Junior Suite, Air-Conditioned, Wi-Fi, Lcd Television, Mini Bar

  • Sleeps 2

Premium King Room With King Bed - Non-Smoking

  • Sleeps 2

Mini Double Room With Two Single Beds - Non-Smoking

  • Sleeps 2

View all photos for Apartment With King Bed And Kitchen - Non-Smoking

Bathroom | Combined shower/tub, free toiletries, hair dryer, bathrobes

Apartment With King Bed And Kitchen - Non-Smoking

  • Sleeps 2

1 Queen Bed Wifi Mini Bar Coffee Tea Maker Safe Air-Conditioned Non Smoking

  • Sleeps 2

1 Queen Bed, Non-Smoking, Higher Floor, Safe, Wi-Fi, Coffee And Tea Maker, Air-Conditioned

  • Sleeps 2

About the neighborhood

Astana

Located in Yesil District, Best Western Plus Astana is within a 5-minute walk of sights such as Parliament of Kazakhstan and Singing Fountain. This 108-room, 3.5-star hotel has free breakfast, a 24-hour gym, and free in-room WiFi.

What's nearby

  • Parliament of Kazakhstan - 3 min walk - 0.2 miles
  • Singing Fountain - 3 min walk - 0.2 miles
  • Kazakhstan Central Concert Hall - 7 min walk - 0.4 miles
  • Bayterek Tower - 9 min walk - 0.5 miles
  • Presidential Palace - 9 min walk - 0.5 miles

Getting around

  • Astana Railway Station - 24 min drive
  • Astana (NQZ-Nursultan Nazarbayev Intl.) - 19 min drive

Restaurants

  • ‪Starbucks Reserve - ‬5 min walk
  • ‪Өzen - ‬7 min walk
  • ‪MADO - ‬6 min walk
  • ‪Degirmen - ‬8 min walk
  • ‪Mökki - ‬7 min walk

About this property

Best Western Plus Astana

Hotel in Astana with a 24-hour fitness center and free breakfast
At Best Western Plus Astana, guests have access to a 24-hour gym, free WiFi in public areas, and meeting rooms. If you drive, self parking is KZT 2000 per day, and there's also an airport shuttle for a fee. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, dry cleaning/laundry, and securing valuables. Additional amenities include conference space, a business center, and express check-in.
Guests can expect to find free WiFi and flat-screen TVs with satellite channels. Bathrooms offer hair dryers, free toiletries, bidets, and bathrobes. Minibars, coffee makers, and free local calls are other standard amenities. Housekeeping is not available.
Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Uncovered self parking on site (KZT 2,000 per day)

Food and drink

  • Free full breakfast available daily 7:30 AM to 9:30 AM
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Emerald

Things to do

  • 24-hour gym
  • Billiards/pool table
  • Playground

Family friendly

  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Multilingual staff
  • No housekeeping service
  • Tour and ticket assistance

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • Elevator

More

  • 10 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 5:30 AM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Rollaway/extra beds are available for KZT 8900.0 per night

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Uncovered self parking fee: KZT 2000 per day
  • Rollaway bed fee: KZT 8900.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
  • Check-in: 2 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (fees apply). Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Additional information about polices, regulations, and more:

  • If entering the country requires a visa, the property may be able to help you with some of the supporting documents necessary to obtain one. The property may charge for these services even if you cancel your reservation. Any arrangements are exclusively between the property and yourself. For more details, you can contact the property at the number on your booking confirmation.
  • No cribs or infant beds are available.

Property is also known as

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Frequently asked questions

What's there to do within easy reach of Best Western Plus Astana?

This hotel is situated in Yesil District, just steps from Parliament of Kazakhstan and Singing Fountain, and within a short walk of Kazakhstan Central Concert Hall. You'll also find Bayterek Tower and House of Ministries less than a mile away.

Is parking available on site at Best Western Plus Astana?

Yes, uncovered parking is offered for KZT 2,000 per day.

Does Best Western Plus Astana have a casino on the premises?

No, Best Western Plus Astana doesn't have a casino.

Is there an indoor pool at Best Western Plus Astana?

No, there is no indoor pool at this hotel.

Is Best Western Plus Astana good for couples?

Amenities that appeal to couples at this hotel include a minibar, bathrobes, and slippers.

Does Best Western Plus Astana have a hot tub?

No, there isn't a spa tub at this hotel.

Does Best Western Plus Astana have a restaurant with a breakfast menu?

Yes, Best Western Plus Astana serves free full breakfasts at Emerald each morning.

Does Best Western Plus Astana allow pets to stay free of charge?

No, pets and service animals aren't allowed at Best Western Plus Astana.

Does Best Western Plus Astana have connecting rooms?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

What is the closest airport to Best Western Plus Astana?

The closest major airport to Best Western Plus Astana is Astana (NQZ-Nursultan Nazarbayev Intl.), which is 7.8 mi away (19 minutes by car).

Are there rooms with balconies at Best Western Plus Astana?

No, at Best Western Plus Astana, there aren't any guestrooms that list a balcony.

Best Western Plus Astana Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 121 out of 207 reviews
Rating 8 - Good. 57 out of 207 reviews
Rating 6 - Okay. 19 out of 207 reviews
Rating 4 - Poor. 5 out of 207 reviews
Rating 2 - Terrible. 5 out of 207 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

Reviews

8/10 Good

Dean

Liked: Cleanliness, property conditions & facilities
Good location, nice variety at breakfast, friendly staff. The hotel is a bit worn down, but clean and comfortable. Would stay there again next time I’m in Astana
Stayed 4 nights in Oct 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Daniyar

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located
Stayed 1 night in Sep 2025

8/10 Good

ZHANNA, SANTA MONICA

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast awful. Everything is cold and does not taste good. Looks like they're preparing food at the evening and giving to us a next day.
Stayed 2 nights in Oct 2025

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, friendly staff & 24 hour reception.
Stayed 3 nights in Sep 2025

10/10 Excellent

Elena

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and location, workers were very nice and attentive!
Stayed 2 nights in Aug 2025

10/10 Excellent

Robert

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice centrally located hotel - Recommended

Straight-forward check-in and comfortable stay. Road at the front of the hotel is busy so if you are a light sleeper I would maybe suggest asking for a court-yard room. Staff were very helpful and courteous. Food and drink options were both very good in terms of choice, quality and cost. Centrally located so easy to navigate Astana from the hotel. Overall I would recommend of you are staying in Astana.
Stayed 3 nights in Sep 2025

8/10 Good

David

Stayed 3 nights in Sep 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A pleasant stay

A very conveniently situated hotel with friendly and helpful staff
Stayed 1 night in Aug 2025

4/10 Poor

Gustavo

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Old dark very old hotel never remodeled, dark hallways, dark rooms, breakfast pretty bad. Excellent reviews are fake....
Stayed 4 nights in Aug 2025

8/10 Good

Robert, Melbourne Beach

Liked: Cleanliness, staff & service
Location was good.
Stayed 3 nights in Jul 2025

2/10 Terrible

Andrew

Stayed 1 night in Apr 2025

10/10 Excellent

Olga

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Amazon people.
Stayed 6 nights in Jul 2025

8/10 Good

IULIIA

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Garbage bin was full from previous guests and glasses for drinking water were not clean having lipstick stains on them:(( overall room was clean and great bed, hada nice sleep👍
Stayed 1 night in Jun 2025

6/10 Okay

JAY

considering price and location this hotel is good for business purpose.
Stayed 1 night in Jun 2025

10/10 Excellent

Jean-Sébastien

Stayed 3 nights in Jun 2025

10/10 Excellent

Mrs Deborah J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jun 2025

10/10 Excellent

Charles Roy

Stayed 2 nights in Jun 2025

6/10 Okay

Leszek

Business traveler
Liked: Staff & service
Rather average hotel - not horrible and not great. One the positive side: big rooms, cleanliness and perfect location in the city centre. On the negative side: breakfast, noise from outside and frozen pizza in their restaurant.
Stayed 5 nights in May 2025

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel with friendly staff. Nice breakfast and room. Overall a very nice hotel to stay at.
Stayed 1 night in May 2025

6/10 Okay

Elena

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Jong Oh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

manvel

Stayed 1 night in Feb 2025

10/10 Excellent

Minnur, Oakdale

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and friendly staff
Stayed 2 nights in Feb 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2024