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Surtees

3.0 star property
Hotel with bars, near Quayside

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Photo gallery for Surtees

Check-in/check-out kiosk
Meeting facility
Deluxe Double Room | Desk, iron/ironing board, free cribs/infant beds, free WiFi
2 bars/lounges
Deluxe Single Room | Desk, iron/ironing board, free cribs/infant beds, free WiFi

Reviews

6.6 out of 10

Popular amenities

  • Air conditioning
  • Room service
  • Bar
  • 24/7 front desk
  • Breakfast available
  • Parking available

Explore the area

View in a map
Dean Street, 12 - 2, Newcastle-upon-Tyne, ENG, NE1 1PG
  • Northumbria University
    ‪7 min walk‬
  • Quayside
    ‪10 min walk‬
  • St. James' Park
    ‪11 min walk‬
  • Newcastle (NCL-Newcastle Intl.)
    ‪10 min drive‬

Room options

View all photos for Standard Triple Room

Desk, iron/ironing board, free cribs/infant beds, free WiFi

Standard Triple Room

  • Sleeps 3
  • 3 Twin Beds

View all photos for Standard Twin Room

Desk, iron/ironing board, free cribs/infant beds, free WiFi

Standard Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double Room

Standard Double Room | Desk, iron/ironing board, free cribs/infant beds, free WiFi

Standard Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Single Room

Deluxe Single Room | Desk, iron/ironing board, free cribs/infant beds, free WiFi

Deluxe Single Room

  • Sleeps 1
  • 1 Twin Bed

View all photos for Deluxe Twin Room

Deluxe Twin Room | Desk, iron/ironing board, free cribs/infant beds, free WiFi

Deluxe Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Double Room

Deluxe Double Room | Desk, iron/ironing board, free cribs/infant beds, free WiFi

Deluxe Double Room

  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Newcastle-upon-Tyne

Located in Newcastle City Center, Surtees is a leisurely stroll from popular sights such as Quayside and St. James' Park. This 40-room, 3-star hotel welcomes guests with conveniences like 2 bars/lounges, free in-room WiFi, and a terrace.

What's nearby

  • Northumbria University - 7 min walk - 0.4 miles
  • The Glasshouse - 7 min walk - 0.4 miles
  • Quayside - 10 min walk - 0.6 miles
  • St. James' Park - 11 min walk - 0.6 miles
  • University of Newcastle-upon-Tyne - 11 min walk - 0.6 miles

Getting around

  • Monument Station - 6 min walk
  • Newcastle Central Station - 7 min walk
  • Newcastle Intl. Airport (NCL) - 15 min drive

Restaurants

  • ‪Crown Posada - ‬1 min walk
  • ‪Brewdog - ‬1 min walk
  • ‪Miller & Carter - ‬2 min walk
  • ‪Empress Bar - ‬2 min walk
  • ‪Flares - ‬3 min walk

About this property

Surtees

Hotel with bars, near Quayside
At Surtees, guests have access to conference space and a terrace. Onsite parking is offered for a fee. The front desk is staffed 24/7 to help with tours or tickets, luggage storage, and securing valuables.
28-inch LCD TVs come with digital channels, and guests can stay connected with free WiFi. Coffee makers, ironing boards, and desks are other standard amenities.

Languages

English, Portuguese, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transportation

  • Self parking on site (surcharge)

Food and drink

  • Daily cooked-to-order breakfast available for a fee: GBP 5.95 to 8.95 per person
  • 2 bars/lounges

Family friendly

  • In-room crib

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Conference space
  • Meeting room

Outdoors

  • Terrace

Accessibility

  • No elevator

More

  • Smoking not allowed

Room amenities

Bedroom

  • Free crib

Bathroom

  • Towels provided

Entertainment

  • 28-inch LCD TV with digital channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Up to 2 kids 16 years old and younger stay free when using existing bedding
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Breakage deposit: GBP 50 per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately GBP 5.95 to 8.95 per person

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
  • Check-in: 2 PM
  • Check-out: 11 AM
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 

Additional information about polices, regulations, and more:

  • There are no elevators.
  • No rollaway or extra beds are available.

Property is also known as

Hotel Surtees
Surtees Hotel Newcastle-upon-Tyne
Surtees Newcastle-upon-Tyne
Surtees Hotel
Surtees Newcastle-upon-Tyne
Surtees Hotel Newcastle-upon-Tyne

Frequently asked questions

Is free cancellation available at Surtees?

Surtees offers free cancellation on some room rates. For specific requirements, look at the cancellation policy on Orbitz.

What can I see near Surtees?

This hotel is situated in Newcastle City Center within a short 11-minute walk of Quayside and also 12 minutes on foot from St. James' Park. You'll also find Castle Keep and Newcastle-upon-Tyne Theatre Royal less than a mile away.

Is parking available on site at Surtees?

Yes, self parking is available for a surcharge.

Does Surtees have a casino on the premises?

No, Surtees doesn't have a casino.

Is there an indoor pool at Surtees?

No, there is no indoor pool at this hotel.

What amenities will couples enjoy at Surtees?

Couples will appreciate amenities like 2 bars, a terrace, and a 24-hour front desk at this hotel.

Does Surtees have a hot tub?

No, there isn't a spa tub at this hotel.

Does Surtees have a restaurant with a breakfast menu?

Surtees offers a cooked-to-order breakfast each morning for a surcharge though there is no restaurant.

Does Surtees allow pets to stay free of charge?

No, pets aren't allowed at Surtees.

Does Surtees have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

Where is the closest airport to Surtees?

The closest major airport to Surtees is Newcastle Intl. Airport (NCL), which is 7.4 mi away (15 minutes by car).

Can I book a room with a balcony at Surtees?

No, you won't find guestrooms with balconies at Surtees.

Surtees Reviews

Reviews

6.6
Rating 10 - Excellent. 38 out of 288 reviews
Rating 8 - Good. 98 out of 288 reviews
Rating 6 - Okay. 87 out of 288 reviews
Rating 4 - Poor. 37 out of 288 reviews
Rating 2 - Terrible. 28 out of 288 reviews

7.2/10

Cleanliness

7.4/10

Staff & service

5.6/10

Amenities

6.2/10

Property conditions & facilities

Reviews

8/10 Good

Ross

Stayed 1 night in Mar 2020

8/10 Good

Martin

Business traveler
Liked: Cleanliness, staff & service

Good Location

Good location for the city centre and the bars and restaurants of the Quayside. Parking on the doorstep. Suited my trip.
Stayed 1 night in Mar 2020

6/10 Okay

Christopher

Liked: Cleanliness, staff & service
Disliked: Room comfort

Good Spot if you don't mind ear-plugs

The staff at the hotel allowed me to store my ruck-sack until my room was ready. The bed was comfortable, the bath/shower had endless hot water. On the downside, the windows are thin and starting at about 4 a.m. I heard everything going on outside including some sort of delivery (maybe food or laundry), and cars starting to arrive in the parking garage across the parking lot. The hotel provides ear-plugs, which helps. I came to watch a Newcastle match and found the 15-minute walk to the stadium to be very easy. As for things to see, I don't believe there's anything that's over 15 minutes walking distance from the hotel. Additionally, the lift does not work.
Stayed 1 night in Jan 2020

6/10 Okay

David

Liked: Staff & service
Disliked: Property conditions & facilities

Great location but pretty run down

Good location for getting to wherever you need to in the City but a pretty run down hotel.
Stayed 2 nights in Dec 2019

6/10 Okay

Calum

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities

Great location, just needs a good refurbishment

Slap bang in the city centre, excellent for amenities and bars, restaraunts etc - But just an old tired hotel, needs a complete refurbishment that would cost gazillions, so a chain needs to take it over- Staff were nice and room was clean but just run down.
Stayed 1 night in Oct 2019

6/10 Okay

Jane

Stayed 1 night in Sep 2019

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
The staff are helpful, and the location of this hotel is great for local night life.
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Great location for the theatre and close to all the pubs and bars
Stayed 1 night in Aug 2019

10/10 Excellent

C M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A relaxing stay

A very comfy stay and lovely breakfast! A very peaceful location too.
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Lydia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Denise

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely Little Hotel.

Lovely clean room and clean, comfy beds, nice and quiet although noisy outside, but I wear earplugs so not a problem.Great that breakfast is served until 10am, lovely selection of cold items, cooked breakfast made to order with “real” bacon by a lovely lady. One minor complaint about the shower tray being a bit tatty around the edges but other than that we had a lovely overnight stay and would definitely stay again.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not the most encouraging entrance to hotel - area is pretty grubby - but on exploring you are really well located to wander a lovely area of the city along the river etc.
Stayed 2 nights in Jul 2019

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities, room comfort

Basic hotel

Very basic hotel not far off hostel
Stayed 1 night in May 2019

8/10 Good

Verified traveler

Stayed 2 nights in May 2019

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Cleanliness
I thought on first impression it looked rather dated and sad. Our room hadn't been cleaned or hoovered. Our bathroom had a dirty toilet and the shower dripped all night. This was a room given to us as ours was not ready at the time......... The room was a the side of the building so we heard most of the travelling night life and party goers
Stayed 1 night in Apr 2019

6/10 Okay

Roger, edinburgh

Liked: Room comfort
Disliked: Property conditions & facilities

weekend stay

pretty average hotel - room fine - breakfast distinctly below average - very noisy location
Stayed 1 night in Apr 2019

8/10 Good

Chun Pong

Liked: Cleanliness, staff & service, room comfort
Convenient location. Wifi not quite stable.
Stayed 1 night in Dec 2018

10/10 Excellent

Faye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay as always

This is the 2nd time I've stayed here and it's been comfortable and clean both times I've visited. It's convenient for the city centre, train station and National Express coach station. I'd happily stay here again.
Stayed 1 night in Oct 2018

8/10 Good

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Night out accommodation

Group staying in Newcastle for an event. Fab location, we walked into town. Good value. Was pretty quiet for a central location. Right next to a car park. Ideal.
Stayed 1 night in Sep 2018

6/10 Okay

Anne, Beckenham

Liked: Staff & service

You get what you pay for

The Surtees hotel is cheap considering its in the centre of Newcastle. Why? Because its wedged between a railway line, an overpass, and a multi storey car park. It's on one of the busiest noisiest streets for nightlife, above a gentleman's club, and next to the cathedral whose bells toll loudly hourly. The entrance is at the back of the building behind the bins and poorly lit. There's no working lift, and it's fixtures and fittings are slightly scruffy at the edges. Having said all that, the young man who greeted me on reception was friendly and professional. The room I had on the top floor was huge, reasonably decorated, and very well equipped - more so than many more expensive hotels. And ear plugs are provided. It's also very convenient for the city centre - and some great bars and restaurants!
Stayed 2 nights in Sep 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

8/10 Good

Laurie

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2018

8/10 Good

vicky, lancaster

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

great location

nice,clean and friendly, good value for money. stayed weekend of the great North run, so location was brilliant for us, nice and central.
Stayed 2 nights in Sep 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Characterful hotel.

Great location for city centre and sight seeing. Lovely room and kind helpful staff. Stay here.
Stayed 1 night in Aug 2018