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The Customs House Inn

3.5 star property
Guesthouse in Pictou with free parking

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Photo gallery for The Customs House Inn

Interior entrance
Room, 1 Queen Bed | Bathroom | Combined shower/tub, free toiletries, hair dryer
Exterior
Lobby
Room, 1 King Bed | Bathroom | Combined shower/tub, free toiletries, hair dryer

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Parking included
  • Free WiFi
  • Business services
  • Laundry
  • Housekeeping

Explore the area

View in a map
38 Depot Street, Pictou, NS, B0K 1H0
  • Place, Caspers Gifts and Crafts
    ‪2 min walk‬
  • Place, Hector Heritage Quay
    ‪3 min walk‬
  • Place, DeCoste Entertainment Centre
    ‪7 min walk‬

Room options

View all photos for Room, 1 Queen Bed

Room, 1 Queen Bed | Hypo-allergenic bedding, desk, soundproofing, iron/ironing board

Room, 1 Queen Bed

9.4 out of 10
Exceptional
(22 reviews)
  • 200 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed | Hypo-allergenic bedding, desk, soundproofing, iron/ironing board

Room, 1 King Bed

9.6 out of 10
Exceptional
(22 reviews)
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Pictou

The Customs House Inn places you next to Northumberland Fisheries Museum and Caspers Gifts and Crafts. Each of the 8 rooms at this 3.5-star guesthouse includes a refrigerator, a coffee maker, and a flat-screen TV.
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What's nearby

  • Northumberland Fisheries Museum - 1 min walk - 0.0 miles
  • Caspers Gifts and Crafts - 2 min walk - 0.1 miles
  • Hector Heritage Quay - 3 min walk - 0.2 miles
  • DeCoste Entertainment Centre - 7 min walk - 0.4 miles
  • Pictou Marina - 18 min walk - 1.0 mile

Getting around

  • Stanfield Intl. Airport (YHZ) - 87 min drive

Restaurants

  • ‪McDonald's - ‬3 min drive
  • ‪Tim Hortons - ‬16 min drive
  • ‪Murphy’s Margaritaville - ‬12 min walk
  • ‪Tim Hortons - ‬3 min drive
  • ‪Cassa De Chief - ‬5 min walk

About this property

The Customs House Inn

Guesthouse in Pictou with free parking
The Customs House Inn features free WiFi in public areas, a business center, and express check-out. A stay here includes free parking. Front-desk staff can assist with dry cleaning/laundry and luggage storage. This guesthouse also has laundry facilities.
Guests can expect flat-screen TVs with digital channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Other amenities include refrigerators, coffee makers, and free local calls.

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9.0 out of 10, Wonderful, 363 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Grab bar in bathtub
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 2 floors
  • Built in 1872
  • Smoking not allowed

Room amenities

Bedroom

  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:30 PM; Check-in end time: 9:00 PM
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 22

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

The front desk is open daily from 8 AM - 10 PM
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 7:30 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours), key retrieval

Pets

  • This property doesn't allow pets

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
  • Check-in: 2:30 PM—-9:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 22
The front desk is available during limited hours, and checking out is easy with express services. Driving? This property offers free parking.
Property Registration Number RYA-2023-24-04021515187978586-38

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit.

Additional information about polices, regulations, and more:

  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Customs House Inn Pictou
Customs House Pictou
The Customs House Inn Pictou
The Customs House Inn Guesthouse
The Customs House Inn Guesthouse Pictou

Frequently asked questions

Is a free cancellation option available at The Customs House Inn?

The Customs House Inn offers free cancellation on some room rates. For more details, review the cancellation policy on our site.

What's there to do near The Customs House Inn?

Guests positively rate the guesthouse's walkable location in Pictou, just steps from Northumberland Fisheries Museum and Caspers Gifts and Crafts, and within a short walk of Hector Heritage Quay. You'll also find Caribou and Munroes Island Provincial Park and McCulloch House Museum within a short drive.

Will I be able to park at The Customs House Inn?

Yes, self parking is offered for free at the guesthouse. Accessible parking is also available for guests.

Does The Customs House Inn feature a casino on the premises?

No, The Customs House Inn doesn't have a casino.

Is there an indoor pool at The Customs House Inn?

No, there is no indoor pool at this guesthouse.

Does The Customs House Inn have a hot tub?

No, this guesthouse doesn't have a spa tub.

Does The Customs House Inn have a restaurant that serves breakfast?

No, The Customs House Inn doesn't have a restaurant that serves breakfast.

Does The Customs House Inn allow pets to stay free of charge?

No, pets aren't allowed at The Customs House Inn.

Does The Customs House Inn have connecting rooms?

No, there aren't connecting guestrooms at this guesthouse.

Can I book a room with a balcony at The Customs House Inn?

No, there aren't any accommodations with balconies at The Customs House Inn.

The Customs House Inn Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 214 out of 342 reviews
Rating 8 - Good. 98 out of 342 reviews
Rating 6 - Okay. 23 out of 342 reviews
Rating 4 - Poor. 4 out of 342 reviews
Rating 2 - Terrible. 3 out of 342 reviews

9.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Our host was fabulous. Went out of his way to help. Always accommodating. Can’t say enough.
Stayed 3 nights in Jul 2025

10/10 Excellent

Sharon

Traveled with family
Liked: Amenities
I love my room! Beautiful high ceiling, spacious, terrific bathroom.
Stayed 1 night in Jul 2025

10/10 Excellent

Jared

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family has run the hotel since the 1990s. Staff are onsite and courteous. Housekeeper was a lifesaver when I forgot my video camera. Innkeeper is friendly and informative. Breakfast is not offered so rate was discounted without us asking. Area is by port so more commericial but had great views of the water and the ship Hector.
Stayed 1 night in Jul 2025

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Angele

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, one of our favorite stops ! Everything is walkable and in a safe area!
Stayed 1 night in Jul 2025

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, amenities
Loved it, very clean and quite!!
Stayed 2 nights in Jul 2025

10/10 Excellent

Laura

Liked: Cleanliness
Stayed 1 night in Jul 2025

10/10 Excellent

Sharon

Traveled with partner
Liked: Amenities
Large room..clean Comfy bed
Stayed 1 night in Jul 2025

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wxcellent

What a fabulous place to stay. Our room was huge. That shower was the best. Everything was sparkling clean. We had a locking mishap on our pickup truck, and Doug sorted us out no problem. Will definitely make a detour to stay there on any trip we take.
Stayed 1 night in Jun 2025

8/10 Good

Roy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Stephane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place. So beautiful and unique.
Stayed 1 night in Jun 2025

10/10 Excellent

Isabelle

Stayed 1 night in Sep 2024

10/10 Excellent

Beth

Stayed 1 night in Sep 2024

10/10 Excellent

Nancy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the historic Custom House building.
Stayed 1 night in Oct 2024

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Regina

Liked: Cleanliness, staff & service, property conditions & facilities
We loved our stay at the Custom House. Our room upstairs was so spacious and Clean! I was surprised to find it had more electrical outlets than some hotels. The bathroom and tub were clean and looked new. We were greeted upon our arrival which was very nice. We enjoyed being able to walk around town to the shops and restaurants. EXCELLENT
Stayed 1 night in Sep 2024

10/10 Excellent

Daniel C

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed here before and were very satisfied with the location and the town of Pictou. Thanks for opening that space and spending time with us. We had a wonderful time. Look forward to next time. : )
Stayed 1 night in Sep 2024

10/10 Excellent

Kathleen

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This is an old building that has been wonderfully converted to a small B&B. It is beautifully done, very clean and comfortable. It is in walking distance of the waterfront with options for meals, even in the shoulder season. It is an interesting place to stay and a nice change of pace from a big hotel.
Stayed 1 night in Sep 2024

10/10 Excellent

Kerri

Liked: Cleanliness, staff & service, property conditions & facilities
Was a great place to stay.
Stayed 2 nights in Sep 2024

10/10 Excellent

Linda

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
A lovely spot, spacious room, clean bathroom and soft fluffy towels! A wonderful stay in a renovated historic building. Thank you. We will return!
Stayed 2 nights in Sep 2024

8/10 Good

Denise

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Sep 2024

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully maintained and surprisingly comfortable historic building. Charming, centuries old Nova Scotia town. Great visit.
Stayed 3 nights in Sep 2024

10/10 Excellent

Louis

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Nice service and very understable for my late check in.
Stayed 2 nights in Sep 2024

10/10 Excellent

Allison

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good location on the waterfront. I was a little wary when no one was there to greet us, but rooms were quiet and secure. Easy walk to a couple of restaurants.
Stayed 1 night in Sep 2024

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

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