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Hotel Costaustralis

3.5 star property
Boardwalk/promenade hotel with free breakfast and a 24-hour business center

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Photo gallery for Hotel Costaustralis

Meeting facility
Front of property
Interior
Meeting facility
Superior Triple Room, Sea View | 1 bedroom, premium bedding, down comforters, in-room safe

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Laundry
  • 24/7 front desk
  • Housekeeping

Explore the area

View in a map
Pedro Montt 262, Natales, Magallanes, 6160000
  • Place, Costanera
    ‪1 min walk‬
  • Place, Puerto Natales Casino
    ‪6 min walk‬
  • Place, Plaza de Armas
    ‪10 min walk‬
  • Airport, Puerto Natales (PNT-Teniente J. Gallardo)
    ‪10 min drive‬

Room options

View all photos for Standard Twin Room

1 bedroom, premium bedding, down comforters, in-room safe

Standard Twin Room

9.2 out of 10
Wonderful
(18 reviews)
  • 248 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Triple Room, Sea View

Superior Triple Room, Sea View | 1 bedroom, premium bedding, down comforters, in-room safe

Superior Triple Room, Sea View

9.4 out of 10
Exceptional
(3 reviews)
  • 366 sq ft
  • Sea view
  • Sleeps 3
  • 3 Twin Beds

View all photos for Standard Double Room

Standard Double Room | 1 bedroom, premium bedding, down comforters, in-room safe

Standard Double Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Twin Room, Sea View

1 bedroom, premium bedding, down comforters, in-room safe

Superior Twin Room, Sea View

9.2 out of 10
Wonderful
(31 reviews)
  • 269 sq ft
  • Sea view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Quadruple Room

Quadruple Room | 1 bedroom, premium bedding, down comforters, in-room safe

Quadruple Room

  • City view
  • Sleeps 4
  • 2 Queen Beds and 2 Large Twin Beds

View all photos for Superior Double Room, Sea View

Superior Double Room, Sea View | 1 bedroom, premium bedding, down comforters, in-room safe

Superior Double Room, Sea View

9.0 out of 10
Wonderful
(12 reviews)
  • 269 sq ft
  • Sea view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite

Suite | 1 bedroom, premium bedding, down comforters, in-room safe

Suite

  • 1 bedroom
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Single Room

Standard Single Room | 1 bedroom, premium bedding, down comforters, in-room safe

Standard Single Room

  • City view
  • Sleeps 1
  • 1 Twin Bed

View all photos for Triple Room Superior with Sea View

1 bedroom, premium bedding, down comforters, in-room safe

Triple Room Superior with Sea View

  • 322 sq ft
  • Sea view
  • Sleeps 3

View all photos for Double Room Standard with Street View

1 bedroom, premium bedding, down comforters, in-room safe

Double Room Standard with Street View

  • Sleeps 2

View all photos for Double Room Superior with Sea View

1 bedroom, premium bedding, down comforters, in-room safe

Double Room Superior with Sea View

  • Sea view
  • Sleeps 2

About the neighborhood

Puerto Natales

Hotel Costaustralis places you next to Última Esperanza Fjord and Costanera. This 110-room, 3.5-star hotel welcomes guests with conveniences like free in-room WiFi, free self parking, and a 24-hour business center.

What's nearby

  • Costanera - 1 min walk - 0.1 miles
  • History Museum - 6 min walk - 0.4 miles
  • Puerto Natales Casino - 6 min walk - 0.4 miles
  • Old Pier - 8 min walk - 0.4 miles
  • Plaza de Armas - 10 min walk - 0.6 miles

Getting around

  • Puerto Natales (PNT-Teniente J. Gallardo) - 9 min drive

Restaurants

  • ‪Baguales Brewery & Restaurant - ‬7 min walk
  • ‪Cafe Kau - ‬5 min walk
  • ‪Kau Lodge - ‬6 min walk
  • ‪pampa restobar - ‬6 min walk
  • ‪Slowly Bar - ‬6 min walk

About this property

Hotel Costaustralis

Boardwalk/promenade hotel with free breakfast and a 24-hour business center
At Hotel Costaustralis, guests have access to free WiFi in public areas, a 24-hour business center, and free use of bicycles. You can take advantage of free parking, along with an airport shuttle for a fee. The front desk has multilingual staff on hand 24/7 to help with securing valuables, dry cleaning/laundry, and tours or tickets. Additional amenities include a computer station, express check-in, and express check-out.
LED TVs come with cable channels, and free WiFi keeps guests connected. Beds sport premium bedding and down comforters, and bathrooms offer rainfall showers and hair dryers. Other standard amenities include safes, phones, and wardrobes or closets.
Recreational amenities at the hotel include complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • One child 5 years old or younger stays free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (fees apply). Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • There are no elevators.
  • No rollaway or extra beds are available.

Property is also known as

Costaustralis
Costaustralis Hotel
Costaustralis Puerto Natales
Hotel Costaustralis
Hotel Costaustralis Puerto Natales
Costa Australis Puerto Natales
Hotel Costaustralis Puerto Natales, Aisen Region, Chile
Hotel Costaustralis Natales
Costaustralis Natales
Hotel Costaustralis Puerto Natales
Hotel Costaustralis Hotel
Hotel Costaustralis Natales
Hotel Costaustralis Hotel Natales

Frequently asked questions

What's there to do around Hotel Costaustralis?

Located steps from Costanera, this hotel is in Natales, and within a 10-minute walk of Puerto Natales Casino and Plaza de Armas. You'll also find Old Pier and Mirador Cerro Dorotea less than a mile away.

Will I be able to park at Hotel Costaustralis?

Yes, self parking is offered for free at the hotel.

Does Hotel Costaustralis feature a casino at the property?

No, Hotel Costaustralis doesn't have a casino.

Will I find an indoor pool at Hotel Costaustralis?

No, there is no indoor pool at this hotel.

Is Hotel Costaustralis a good place to stay for couples?

Couples will appreciate amenities at this hotel, including premium bedding and a rainfall showerhead in each guestroom with some featuring sea views.

Are there hot tubs at Hotel Costaustralis?

No, this hotel doesn't have a spa tub.

Does Hotel Costaustralis have a restaurant that serves breakfast?

Yes, Hotel Costaustralis serves free buffet breakfast each morning from its restaurant.

Will Hotel Costaustralis allow pets to stay for free?

No, pets aren't allowed at Hotel Costaustralis.

Does Hotel Costaustralis have connecting rooms?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

Where is the closest airport to Hotel Costaustralis?

The closest major airport to Hotel Costaustralis is Puerto Natales (PNT-Teniente J. Gallardo), which is 5.6 mi away (9 minutes by car).

Are there rooms with balconies at Hotel Costaustralis?

No, you won't find guestrooms with balconies at Hotel Costaustralis.

Reviews

Hotel Costaustralis Reviews

8.8

Excellent

9.2/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness
Rating 10 - Excellent. 298 out of 500 reviews
Rating 8 - Good. 128 out of 500 reviews
Rating 6 - Okay. 36 out of 500 reviews
Rating 4 - Poor. 17 out of 500 reviews
Rating 2 - Terrible. 21 out of 500 reviews

Reviews

6/10 Okay

Ben

Disliked: Property conditions & facilities
Helpful staff, put the room I requested is not given. The staff doesn’t read room requests. Just OK.
Stayed 1 night in Jun 2025

10/10 Excellent

Gabriela

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Mi habitación miraba directo a la costanera. El desayuno bueno y variado. Todos los empleados fueron muy amables y simpáticos. Volvería a quedarme en el hotel.
Stayed 3 nights in Apr 2025

8/10 Good

Alexander

Stayed 5 nights in May 2025

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2025

6/10 Okay

Sidhartha

The hotel needs an update. The staff is friendly and professional.
Stayed 1 night in Apr 2025

4/10 Poor

Kathy

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Noisy uncomfortable small room, poor furniture. We paid for superior double room with sea view.
Stayed 1 night in Apr 2025

6/10 Okay

Jill

Disliked: Property conditions & facilities
Small Room had two twin rollaway beds. One was unstable when I sat on it. The towel rack fell off the sink day one. No way to adjust room temp. Room smelled musty. Large price for overvalued room. Yes, a nice view from the lobby and good location. But my room view was a frosted window, the bottom of which opened onto the roof.
Stayed 2 nights in Mar 2025

10/10 Excellent

Francisco

Stayed 3 nights in Mar 2025

10/10 Excellent

Nikhil

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in town!
Stayed 2 nights in Mar 2025

10/10 Excellent

Mark, ST. LOUIS

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful hotel - wonderful staff - amazing view
Stayed 1 night in Feb 2025

8/10 Good

Lori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Almost loved it!

The hotel was in a perfect location. Beautiful views of the lake and mountains from our room, the lobby, the bar & restaurant. Staff was great. We enjoyed the food and drinks. Perfect for our trip to Torres del Paine. The only disappointing thing was the inability to have a good nights sleep. The room was rather hot, which couldn’t be regulated. If you opened the window, the street noise was loud.
Stayed 2 nights in Mar 2025

2/10 Terrible

Kaizan

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were relocated to another hotel without any notification or authorization. The excuse given was heating prob in the room. it was actually an over-sell after communicating with the manager next morning.

2/10 Terrible

Yali

Disliked: Cleanliness, staff & service, property conditions & facilities
I booked and paid for the hotel half year ago, but ridiculously I was refused to be checked in and instead I was redirected to another hotel which I didn't authorize for booking, know nothing about and was still under construction. I am requesting refund for the booking, but have not heard anything back from the hotel and Expedia as of the writing.

2/10 Terrible

Xingqian

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the hotel move us to a different hotel with construction going on, painting smell and no parking space
Stayed 1 night in Feb 2025

8/10 Good

cindy

Traveled with group
Flyer in the bed
Stayed 1 night in Feb 2025

8/10 Good

Ludovit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Strategic location

One of the best locations in the city. Definitely worth paying for a room with a sea view. Reception, lobby facilities of the hotel is nice and friendly. It's annoying that the kitchen can't prepare a breakfast package in case of early departure for a trip. The staff at the bar is professional but considerably slow, approach confusing. If we didn't order immediately after taking a seat, we were ignored. After 15 minutes I had to order a drink at the front counter.
Stayed 3 nights in Jan 2025

10/10 Excellent

Bryon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Bruce

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 2 nights in Jan 2025

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel with a view

The hotel was spacious, we got a last minute twin room for a reasonable price, bed was comfy, and breakfast was varied and delicious with made to order omelettes
Stayed 1 night in Jan 2025

10/10 Excellent

Lisa

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel

Lovely hotel on the waterfront. Excellent breakfast. Close to restaurants and shops.
Stayed 1 night in Dec 2024

6/10 Okay

Younan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The view was gorgeous but came with a price and noise street. Very much disturbed by the noise when people closed their doors. I paid $250 per night but I think lt is only worth $150.
Stayed 2 nights in Jan 2025

8/10 Good

Graham

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Douglas, West Halifax

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Jan 2025

2/10 Terrible

Arya

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wifi problems

Even the other things not bad but the wifi is very bad. We cant do any our jobs work meeting or other works. It is sad. We try to tell receptionist but they answer it is problem with your phone. And thats it.
Stayed 1 night in Jan 2025

8/10 Good

Cassandra

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location and very kind staff. Late checkout and great breakfast was appreciated. A bit overpriced
Stayed 1 night in Jan 2025

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