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Hotel Costaustralis

3.5 star property
Boardwalk/promenade hotel with a coffee shop and free breakfast

Choose dates to view prices

Photo gallery for Hotel Costaustralis

Front of property
Property video
Interior
Restaurant
Suite | Premium bedding, down comforters, in-room safe, laptop workspace

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking included
  • Free WiFi
  • Business services
  • Bar

Explore the area

View in a map
Pedro Montt 262, Natales, Magallanes, 6160000
  • Place, Costanera
    ‪1 min walk‬
  • Place, Puerto Natales Casino
    ‪6 min walk‬
  • Place, Plaza de Armas
    ‪10 min walk‬
  • Airport, Puerto Natales (PNT-Teniente J. Gallardo)
    ‪8 min drive‬

Room options

View all photos for Standard Twin Room

Premium bedding, down comforters, in-room safe, laptop workspace

Standard Twin Room

9.0 out of 10
Wonderful
(20 reviews)
  • City view
  • 248 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Twin Room, Sea View

Premium bedding, down comforters, in-room safe, laptop workspace

Superior Twin Room, Sea View

9.2 out of 10
Wonderful
(31 reviews)
  • Sea view
  • 269 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Triple Room, Sea View

Superior Triple Room, Sea View | Premium bedding, down comforters, in-room safe, laptop workspace

Superior Triple Room, Sea View

9.4 out of 10
Exceptional
(3 reviews)
  • Sea view
  • 366 sq ft
  • Sleeps 3
  • 3 Twin Beds

View all photos for Superior Double Room, Sea View

Superior Double Room, Sea View | Premium bedding, down comforters, in-room safe, laptop workspace

Superior Double Room, Sea View

9.0 out of 10
Wonderful
(13 reviews)
  • Sea view
  • 269 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Single Room

Standard Single Room | Premium bedding, down comforters, in-room safe, laptop workspace

Standard Single Room

  • City view
  • Sleeps 1
  • 1 Twin Bed

View all photos for Suite

Suite | Premium bedding, down comforters, in-room safe, laptop workspace

Suite

8.0 out of 10
Very good
(1 review)
  • Sea view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Quadruple Room

Quadruple Room | Premium bedding, down comforters, in-room safe, laptop workspace

Quadruple Room

  • City view
  • Sleeps 4
  • 2 Queen Beds and 2 Large Twin Beds

View all photos for Standard Double Room

Standard Double Room | Premium bedding, down comforters, in-room safe, laptop workspace

Standard Double Room

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Twin Room Standard

Premium bedding, down comforters, in-room safe, laptop workspace

Twin Room Standard

  • 247 sq ft
  • Sleeps 2

View all photos for Double Room Superior with Sea View

Premium bedding, down comforters, in-room safe, laptop workspace

Double Room Superior with Sea View

  • 269 sq ft
  • Sleeps 2

View all photos for Triple Room Superior with Sea View

Premium bedding, down comforters, in-room safe, laptop workspace

Triple Room Superior with Sea View

  • 365 sq ft
  • Sleeps 3

About the neighborhood

Puerto Natales

Hotel Costaustralis places you next to Última Esperanza Fjord and Costanera. This 110-room, 3.5-star hotel welcomes guests with conveniences like free in-room WiFi, free self parking, and a 24-hour business center.

What's nearby

  • Costanera - 1 min walk - 0.1 miles
  • History Museum - 6 min walk - 0.4 miles
  • Puerto Natales Casino - 6 min walk - 0.4 miles
  • Plaza de Armas - 10 min walk - 0.6 miles
  • Cueva del Milodon - 11 min walk - 0.6 miles

Getting around

  • Puerto Natales (PNT-Teniente J. Gallardo) - 19 min drive

Restaurants

  • ‪Café Artimaña - ‬6 min walk
  • ‪Baguales Brewery & Restaurant - ‬7 min walk
  • ‪Santolla - ‬6 min walk
  • ‪El Bote Resto-Bar - ‬7 min walk
  • ‪Creperia Café y Té - ‬7 min walk

About this property

Hotel Costaustralis

Boardwalk/promenade hotel with a coffee shop and free breakfast
At Hotel Costaustralis, guests have access to free WiFi in public areas, a 24-hour business center, and free use of bicycles. You can take advantage of free parking, along with an airport shuttle for a fee. The front desk has multilingual staff on hand 24/7 to help with luggage storage, dry cleaning/laundry, and concierge services. Additional amenities include a computer station, express check-in, and express check-out.
LED TVs come with cable channels, and free WiFi keeps guests connected. Beds sport premium bedding and down comforters, and bathrooms offer rainfall showers and hair dryers. Other standard amenities include safes, phones, and wardrobes or closets.
Recreational amenities at the hotel include complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Free bicycle rentals

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Computer station

Outdoors

  • On the boardwalk/promenade

Accessibility

  • No elevator

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Built in 1994
  • Communal living room
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LED TV with premium cable channels

More

  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Eco-friendly toiletries
  • Heated floor
  • Heating
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • One child 5 years old or younger stays free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • You may be required to pay the following charge at the property: Chile Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Chile and who pay in foreign currency (e.g., USD).

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (fees apply). Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • There are no elevators.
  • No rollaway or extra beds are available.

Property is also known as

Costaustralis
Costaustralis Hotel
Costaustralis Puerto Natales
Hotel Costaustralis
Hotel Costaustralis Puerto Natales
Costa Australis Puerto Natales
Hotel Costaustralis Puerto Natales, Aisen Region, Chile
Hotel Costaustralis Natales
Costaustralis Natales
Hotel Costaustralis Puerto Natales
Hotel Costaustralis Hotel
Hotel Costaustralis Natales
Hotel Costaustralis Hotel Natales

Frequently asked questions

What's there to do around Hotel Costaustralis?

Located steps from Costanera, this hotel is in Natales, and within a 10-minute walk of Puerto Natales Casino and Plaza de Armas. You'll also find Cueva del Milodon and Mirador Cerro Dorotea less than a mile away.

Will I be able to park at Hotel Costaustralis?

Yes, self parking is offered for free at the hotel.

Does Hotel Costaustralis feature a casino at the property?

No, Hotel Costaustralis doesn't have a casino.

Will I find an indoor pool at Hotel Costaustralis?

No, there is no indoor pool at this hotel.

What do couples enjoy most about Hotel Costaustralis?

Couples will appreciate amenities at this hotel, including premium bedding and a rainfall showerhead in each guestroom with some featuring sea views.

Are there hot tubs at Hotel Costaustralis?

No, but some guestrooms at this hotel feature jetted bathtubs.

Does Hotel Costaustralis have a restaurant that serves breakfast?

Yes, Hotel Costaustralis serves free buffet breakfast each morning from its restaurant.

Will Hotel Costaustralis allow pets to stay for free?

No, pets aren't allowed at Hotel Costaustralis.

Are there connecting rooms at Hotel Costaustralis?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

Where is the closest airport to Hotel Costaustralis?

The closest major airport to Hotel Costaustralis is Puerto Natales (PNT-Teniente J. Gallardo), which is 5.6 mi away (19 minutes by car).

Can I book a room with a balcony at Hotel Costaustralis?

Yes, some guestrooms at this hotel offer a terrace where guests can enjoy sea or city views.

Hotel Costaustralis Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 310 out of 526 reviews
Rating 8 - Good. 138 out of 526 reviews
Rating 6 - Okay. 39 out of 526 reviews
Rating 4 - Poor. 17 out of 526 reviews
Rating 2 - Terrible. 22 out of 526 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Laura

Traveled with family
Liked: Property conditions & facilities
Terrible service food awful and over priced for the taste
Stayed 2 nights in Sep 2025

8/10 Good

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property aging a bit and view from room was a rear car park. By contrast the view from breakfast area was great. No fridge or coffee making facility in the room.
Stayed 3 nights in Oct 2025

10/10 Excellent

SHIYIN

Stayed 1 night in Oct 2025

8/10 Good

Hong Yeong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location with great scenery. Helpful and nice staff.
Stayed 1 night in Sep 2025

6/10 Okay

Ferial, Irvine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location beautiful view
Stayed 3 nights in Aug 2025

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views of the water from every room.
Stayed 1 night in Aug 2025

6/10 Okay

Ben

Disliked: Property conditions & facilities
Helpful staff, put the room I requested is not given. The staff doesn’t read room requests. Just OK.
Stayed 1 night in Jun 2025

10/10 Excellent

Gabriela

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Mi habitación miraba directo a la costanera. El desayuno bueno y variado. Todos los empleados fueron muy amables y simpáticos. Volvería a quedarme en el hotel.
Stayed 3 nights in Apr 2025

8/10 Good

Alexander

Stayed 5 nights in May 2025

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2025

6/10 Okay

Sidhartha

The hotel needs an update. The staff is friendly and professional.
Stayed 1 night in Apr 2025

4/10 Poor

Kathy

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Noisy uncomfortable small room, poor furniture. We paid for superior double room with sea view.
Stayed 1 night in Apr 2025

6/10 Okay

Jill

Disliked: Property conditions & facilities
Small Room had two twin rollaway beds. One was unstable when I sat on it. The towel rack fell off the sink day one. No way to adjust room temp. Room smelled musty. Large price for overvalued room. Yes, a nice view from the lobby and good location. But my room view was a frosted window, the bottom of which opened onto the roof.
Stayed 2 nights in Mar 2025

10/10 Excellent

Francisco

Stayed 3 nights in Mar 2025

10/10 Excellent

Nikhil

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in town!
Stayed 2 nights in Mar 2025

10/10 Excellent

Mark, ST. LOUIS

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful hotel - wonderful staff - amazing view
Stayed 1 night in Feb 2025

8/10 Good

Lori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Almost loved it!

The hotel was in a perfect location. Beautiful views of the lake and mountains from our room, the lobby, the bar & restaurant. Staff was great. We enjoyed the food and drinks. Perfect for our trip to Torres del Paine. The only disappointing thing was the inability to have a good nights sleep. The room was rather hot, which couldn’t be regulated. If you opened the window, the street noise was loud.
Stayed 2 nights in Mar 2025

2/10 Terrible

Kaizan

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were relocated to another hotel without any notification or authorization. The excuse given was heating prob in the room. it was actually an over-sell after communicating with the manager next morning.

2/10 Terrible

Yali

Disliked: Cleanliness, staff & service, property conditions & facilities
I booked and paid for the hotel half year ago, but ridiculously I was refused to be checked in and instead I was redirected to another hotel which I didn't authorize for booking, know nothing about and was still under construction. I am requesting refund for the booking, but have not heard anything back from the hotel and Expedia as of the writing.

2/10 Terrible

Xingqian

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the hotel move us to a different hotel with construction going on, painting smell and no parking space
Stayed 1 night in Feb 2025

8/10 Good

cindy

Traveled with group
Flyer in the bed
Stayed 1 night in Feb 2025

8/10 Good

Ludovit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Strategic location

One of the best locations in the city. Definitely worth paying for a room with a sea view. Reception, lobby facilities of the hotel is nice and friendly. It's annoying that the kitchen can't prepare a breakfast package in case of early departure for a trip. The staff at the bar is professional but considerably slow, approach confusing. If we didn't order immediately after taking a seat, we were ignored. After 15 minutes I had to order a drink at the front counter.
Stayed 3 nights in Jan 2025

10/10 Excellent

Bryon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Bruce

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 2 nights in Jan 2025

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel with a view

The hotel was spacious, we got a last minute twin room for a reasonable price, bed was comfy, and breakfast was varied and delicious with made to order omelettes
Stayed 1 night in Jan 2025

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