10/10 Excellent
Xinye
Traveled with family
Apr 29, 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just one night stay in the Hotel La Residence brought us wonderful experiences. Here we found easy access to some tourist attractions . We even made friends in such short time. However what I want to thanks the most is staff at the reception lady P*. In departure she called a taxi for us that arrived in 5 minutes. When we are at the train station my wife found her phone missing and remembered it was on Bar’s table. I called the hotel and she immediately spotted the phone. The train will arrive in 18 minutes. We discussed options (even mail to New York!) She suggested call a taxi right away and send to the station. I agreed. After 3 minutes I called back and she told me a driver ceased about leaving with phone! I rushed to front of the station and in another Three minutes the taxi came. I got the phone and rich back to the platform where the train was there and my wife waited. Minutes after we boarded the train moved.
We appreciated for her quick response and her ability to speak English so we can communicate well in a hurry. More thanks to her professionalism and kindly went extra mile help us resolve the issue! Much thanks to her so we don’t have further trouble in the rest of day’s travel in France, back to Barcelona flying to New York. It was a wonderful story I will eagerly tell everyone viewer that you will have a sense of home in the hotel that staff always there helping you. It feel so good when far away from home.
Xinye
Stayed 1 night in Apr 2025
