We booked a 2 week stay at Napili Shores through VRBO. Upon arrival the kitchen had sand all over the floor, counters and fridge were also in need of a scouring. The bathroom also had sand in the tub, and a foul odor issued from under the sinks.
I made arrangements for a thorough cleaning halfway through, and we left for the 2- hour period. But the housekeeper was “confused” and never showed. VRBO did offer to send someone the next day but I declined.
The fee to clean an already-partially-dirty condo was almost $200, including taxes and fees. I was refunded the base price, minus the taxes and fees.
We had a lovely ocean view from our living room and patio. Unfortunately the lawn was long and thick, and wasn’t mowed until the second Thursday of our visit. Ordinarily not a big deal but I’m recovering from a broken knee cap and can’t navigate uncertain surfaces well.
All of the above, coupled with the construction on the condo above us beginning at 5:30am, didn’t make this our favorite lodging on Maui. I hope the next guests have a better experience.