We booked this property as a recommendation from friends who stay there multiple times per year. A little over a month before our trip, we were informed that our 8-month-old daughter would need surgery and would be in a half-body cast that required constant attention. Not able to find childcare that could accommodate them, we looked into just bringing her with us. Due to the cast she was in, the FAA did not allow her to fly. We requested that, due to the circumstances, they allow us to just move our dates to any time when she was out of the cast. We didn't want a refund, and we offered to pay fare differences. They completely refused, offering only to cancel our stay with no refund. After begging them, they allowed us to be refunded for the nights that someone else rebooked if we canceled. Ultimately, someone ended up booking a few nights, and we received a partial refund. However, we won't be rebooking with this property, and our friends are also not rebooking with the property.