Hai Phong Municipality Vacation Packages

Clean

Great place

The staff is friendly, but that is about the only good thing about this hotel. My room was extremely dirty upon arrival. Caked on dirt on the light switches, water stains all over the faucets and showerheads, and the whole floor was dirty. Upon arrival, my AC was not working, the staff told me that it was my fault because I didn’t know how to use the remote when in reality they had to send out a technician later on to fix it. The staff is very friendly, but they are not efficient or attentive. I ordered a food and after over 40 minutes, I asked where my food was, they straight laughed in my face and told me they forgot. After I told him I no longer wanted it. They brought it out for me and proceeded to spill half of it over the table. On my final day, I fell down the metal staircase when leaving the rooftop deck and I hurt myself and I called the front desk to ask for a first aid kit. They acted like they didn’t know what I meant, or how they could help me. I explained to the multiple times that I felt I had bruises and cuts. I even had a small gash on my eyebrow and they said someone would come up to my room with something and no one ever came. I did not feel very respected or taken care of when I was at this hotel. It feels like they know they already have your money so they just do whatever they want to. I’m extremely disappointed and I would never stay here again.

The Five Hotel & Resort Evara was a hidden gem that we found cloes to Hanoi which is just a 30 ride away. We stayed there for 4 nights and the place was super clean, modern, and spacious. The staff were friendly and accommodating as well. The place was also serviced daily. It also had a kitchenette with a full-size fridge, microwave oven as well as a cook top. The only (minor) issue was that there were no cookware, utensils, or plates provided. We didn't have time to cook so it wasn't much of an issue. But the availability of a cooktop felt redundant because there were no other equipment to cook with. Overall, the place was really nice and would definitely boo again if we come back.