Because of the inconvenience and lack of parking spaces perhaps the reason my car was scratched. When I reported it to mgt, the whole process of investigating the incident was inadequate. First of all without looking at the camera footages to see how it happened, one securely claimed that it didn’t happen there. The receptionist who took the report Sunday afternoon, May 26, 2024 promised that management would review and get back to me before day’s end. Since there was no getting back to me renewed my submission Mon., 27 May; shortly after which a man named Nickito ID himself as Maintenance Mgr and claimed he looked at video and it didn’t happen there. I said he sounded like the police who edited and show what they want to show. He said he would do another review including where the car was parked before. To this day he or no one else has gotten back to me until I am now checked out. I believe that I should have sat with him, look at recorded video in question and make a mutual decision if the facts-that the car was scratched on the spot of the Deja All Inclusive Hotel I was also disappointed on Friday evening when I went to the snack bar and the service provider asked, “You need something?” It should have been, Good afternoon, Sir (appropriately) May I help you, please? We have ice cream, coffee and pastries and sandwiches. What do you think about that kind of display of customer service