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The Royal Shaza Suites

2.5 star property
Family-friendly fun on the beach, with 3 outdoor pools
VIP Access

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Photo gallery for The Royal Shaza Suites

Relax by the tranquil pool surrounded by lush tropical vegetation and ocean views.
Experience the contemporary lobby, featuring a stone wall, glass display case, and comfortable seating area.
Relax in a shaded oasis with a lawn and palm trees, surrounded by stone pillars and a wooden pergola.
Experience the airy feel of this room with a high ceiling and large windows, offering ample natural light and views.
Relax by the infinity pool overlooking the ocean, surrounded by palm trees and a serene atmosphere.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • On private beach
  • Spa
  • Gym

Explore the area

View in a map
Beach Rd, Shanzu, Mombasa, Mombasa County
  • Bamburi Beach
    ‪6 min drive‬
  • Mtwapa Mall
    ‪7 min drive‬
  • Nyali Beach
    ‪18 min drive‬
  • Mombasa (MBA-Moi Intl.)
    ‪25 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Family Suite, 3 Bedrooms, Ocean View

Relax in a spacious bathroom with a large jacuzzi tub and glass shower enclosure.

Family Suite, 3 Bedrooms, Ocean View

  • 3 bedrooms
  • Ocean view
  • Sleeps 6
  • 2 King Beds and 2 Twin Beds

View all photos for Deluxe Suite, 1 Bedroom, Ocean View

Relax in this stylish living room with a comfortable sofa, coffee table, and ocean views through the sliding glass door.

Deluxe Suite, 1 Bedroom, Ocean View

  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room

Relax in a spacious room with a large bed, wooden desk, and TV, surrounded by a decorative lattice window.

Standard Double Room

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite, 2 Bedrooms, Ocean View

Relax in this stylish living room with a comfortable sofa, coffee table, and ocean views through the sliding glass door.

Family Suite, 2 Bedrooms, Ocean View

  • 2 bedrooms
  • Sea view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Deluxe Double Room

Relax in a spacious room with a large bed, two nightstands, and a ceiling fan.

Deluxe Double Room

  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Studio Suite, Ocean View

Relax in a spacious room with a large bed, flat-screen TV, and comfortable workspace.

Luxury Studio Suite, Ocean View

  • Ocean view
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Mombasa

Located in Shanzu, The Royal Shaza Suites is 1.6 mi (2.5 km) from Bamburi Beach and within a 10-minute drive of Mtwapa Mall. This 93-room hotel welcomes business and leisure travelers with 3 outdoor pools, a private beach, and 2 restaurants.

What's nearby

  • Bamburi Beach - 6 min drive - 1.9 miles
  • Mtwapa Mall - 7 min drive - 3.2 miles
  • Haller Park - 9 min drive - 4.3 miles
  • Nguuni Nature Sanctuary - 10 min drive - 5.0 miles
  • Nyali Beach - 18 min drive - 7.3 miles

Getting around

  • Vipingo (VPG) - 34 min drive

Restaurants

  • ‪Kendas Arcade Hotel - ‬6 min drive
  • ‪Severin Sea Lodge - ‬8 min drive
  • ‪Char Choma - ‬8 min drive
  • ‪Il Covo - Bamburi - ‬7 min drive
  • ‪Yul's - ‬7 min drive

About this property

The Royal Shaza Suites

Family-friendly fun on the beach, with 3 outdoor pools
Guests of The Royal Shaza Suites have access to a private beach, 3 outdoor pools, and a children's pool. Free parking is available if you drive. The front desk is staffed 24 hours a day to help with securing valuables and dry cleaning/laundry. Other amenities at this beach hotel include a gym, free WiFi in public areas, and meeting rooms.
Guests can expect to find free WiFi and 43-inch flat-screen TVs with digital channels and Netflix. Bathrooms offer children's slippers and slippers, and memory foam beds with premium bedding ensure a restful night. Sitting areas, microwaves, and coffee makers are also standard. Change of towels is available on request.
3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms and outdoor treatment areas. Services include deep-tissue massages, Swedish massages, facials, and body treatments.

Languages

English, Swahili

Similar properties

Exterior

Cocoa Luxury Resort, Nyali

  • On private beach
  • Pool
  • Hot Tub
  • All inclusive
7.2 out of 10, Good, 242 reviews
$88 nightly
The price is $102
Aug 11 - Aug 12
Total includes taxes and fees
Cocoa Luxury Resort, Nyali

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free cooked-to-order breakfast available daily 6:30 AM to 10:00 AM
  • 2 restaurants
  • 3 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Free daily manager's reception

Things to do

  • 3 outdoor pools
  • Children's pool
  • Fitness classes
  • Gym
  • Playground
  • TV in common areas

Family friendly

  • 3 outdoor pools
  • Children's pool
  • High chair
  • In-room crib
  • In-room microwave
  • Laundry facilities
  • Playground

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Turndown service
  • Wedding services

Business services

  • 1,776 square feet of conference space
  • 2 meeting rooms

Outdoors

  • Free pool cabanas
  • Garden
  • On a private beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas

Spa

  • 2 treatment rooms
  • Deep-tissue massages
  • Facials
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Doorbell and phone notification
  • Elevator (35 inch wide door)
  • Front entrance ramp
  • Lever door handles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Bidet
  • Children's slippers
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Meal delivery service
  • Microwave
  • Paper towels

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Electrical adapters
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in time starts at noon
Late check-in subject to availability

Check-out

Check-out before 10:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

Fees

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee
  • New Year's Day gala dinner fee
  • Christmas Day gala dinner fee

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: noon
  • Check-out: 10:00 AM
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 

Additional information about polices, regulations, and more:

  • Pool access available from 7:00 AM to 6:00 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • A charge for a mandatory Christmas Day gala dinner on December 25 is included in the total price shown.
  • A charge for a mandatory New Year's Eve gala dinner on December 31 is included in the total price shown.
  • A charge for a mandatory New Year's Day gala dinner on January 1 is included in the total price shown.
  • No rollaway or extra beds are available.

Property is also known as

The Royal Shaza Suites Hotel
The Royal Shaza Suites Mombasa
The Royal Shaza Suites Hotel Mombasa

Frequently asked questions

Is free cancellation available at The Royal Shaza Suites?

The Royal Shaza Suites provides free cancellation on some room rates. For more details, take a look at the cancellation policy on our site.

What's there to see within easy reach of The Royal Shaza Suites?

This hotel is situated in Shanzu, close to Bamburi Beach and Nyali Beach. You'll also find Nguuni Nature Sanctuary and Mtwapa Mall within a short drive.

Will I be able to park at The Royal Shaza Suites?

Yes, self parking is offered for free at the hotel. Accessible parking is also available for guests.

Is there a spa at The Royal Shaza Suites?

Spa services at the hotel include deep-tissue massages, facials, mani/pedis, and body treatments.

Does The Royal Shaza Suites feature a casino on the premises?

No, The Royal Shaza Suites doesn't have a casino.

Will I find an indoor pool at The Royal Shaza Suites?

No, this hotel doesn't have an indoor pool; however, there are 3 outdoor pools. Guests have pool access between 7:00 AM and 6:00 PM.

What do couples enjoy most about The Royal Shaza Suites?

There are many amenities for couples at this hotel, including in-room massages as well as a private beach and 3 outdoor pools.

Does The Royal Shaza Suites have a hot tub?

Yes, this hotel offers private indoor spa tubs in some guestrooms.

Does The Royal Shaza Suites have a restaurant that serves breakfast?

Yes, The Royal Shaza Suites has 2 restaurants, and serves free cooked-to-order breakfasts each morning.

Will The Royal Shaza Suites allow pets to stay free of charge?

No, pets aren't allowed at The Royal Shaza Suites.

Are there connecting rooms at The Royal Shaza Suites?

No, there aren't connecting guestrooms at this hotel.

How close is the airport from The Royal Shaza Suites?

The closest major airport to The Royal Shaza Suites is Vipingo (VPG), which is 11 mi away (34 minutes by car). Another top airport is Mombasa (MBA-Moi Intl.), which is located 14.4 mi away (50-minute drive).

Are there rooms with balconies at The Royal Shaza Suites?

Yes, some guestrooms at this hotel offer a furnished balcony where guests can enjoy ocean or garden views.

Does The Royal Shaza Suites offer wedding services?

If you plan to exchange vows during your trip, consider the wedding services available at The Royal Shaza Suites.

The Royal Shaza Suites Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 16 out of 24 reviews
Rating 8 - Good. 4 out of 24 reviews
Rating 6 - Okay. 1 out of 24 reviews
Rating 4 - Poor. 1 out of 24 reviews
Rating 2 - Terrible. 2 out of 24 reviews

9.6/10

Cleanliness

8.8/10

Staff & service

9.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ib

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I got a very good offer to stay at the Royal Shaza suites and I am very happy to have chosen to stay here. The reception staff especially Emmanuel were very welcoming and helpful. I requested an early check in and early check out which were all accommodated for. The room was clean, spacious & quiet. I felt very safe at the property. The staff are very helpful and polite. I requested a very early breakfast for a few days which was accommodated for with no problem by the restaurant. Thanks to the chef and Charles, who served me almost every day of my stay. The laundry service are quick snd reasonably priced. There is a well equipped gym, several swimming pools, well maintained gardens and beach access to the ocean.
Stayed 9 nights in Mar 2025

8/10 Good

Artoosh, UPLAND

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it is a nice place to stay. The pool and the beach too warm to swim, to be refresh and they close the pooll at 6 PM instead of at least 9 PM like most places around the world.
Stayed 3 nights in Mar 2025

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was safe, quiet and the staff wonderful
Stayed 7 nights in Feb 2025

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and very clean at the service personnel were wonderful
Stayed 1 night in Feb 2025

6/10 Okay

Mary

Liked: Cleanliness, room comfort
Disliked: Staff & service

Fair stay in Shanzu

It's ridiculous to charge 500 for toom service delivery. Very clean rooms save for the restaurant which was heavily infested by cats and roaches. The cats make it hard not to feed them hence the roaches. The bar area, did a fight occur there, there's a huge visible patch of blood which they need to scrub off thoroughly. My partner unknowingly paid cash at the bar which was never recieved but instead pocketed by the barman. Efforts to get the payment receipt was unsuccessful. That is simply stealing from both your guests and the company. Front desk staff and the hotel manager are amazing and very accommodative. Breakfast is substandard though. The food from the ala carte menu was made really good though it takes so long. Overall, we had a lovely time here and will definitely come back.
Stayed 2 nights in Feb 2025

10/10 Excellent

Ammar Ahmed Hassan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staf is great, the view from the roim an the pool is breathtaking.
Stayed 4 nights in Feb 2025

10/10 Excellent

Michele

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really loved our stay here! The staff was so accommodating especially Terry at the desk! The rooms were perfect. Access to beaches were close. Really beautiful hotel would recommend!
Stayed 6 nights in Feb 2025

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a wonderful place very quiet. The breakfast is wonderful beautiful view of the beach. I would recommend this property to anyone looking for quiet, peaceful, and beautiful, and I will return very happy with the place. Thank you so much.
Stayed 3 nights in Feb 2025

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have no complaints. The location is beautiful property will maintained staff very, nice and friendly I will recommend to my friends and I will return
Stayed 3 nights in Feb 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

8/10 Good

faustin

Traveled with partner
Liked: Amenities, property conditions & facilities
The property is good
Stayed 8 nights in Nov 2024

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel😍
Stayed 3 nights in Nov 2024

10/10 Excellent

Agnes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a unique and beautiful find! My only gripe is the yummy but limited breakfast on offer during my November visit. I've given it a 5 star as it's a well looked after hotel with amazing grounds and facilities. Hotel staff went beyond duty to ensure I gained access to having my hair braiding within 24 hours by calling on a local contact, they paid attention to detail in their service, kudos to the manager as she led by example, quickly spotting me in the car park attempting to unload the car on arrival. I think, I was in superwoman mode! I was grateful for the prompt help though :) I liked how confident and polite staff were to engage in conversations and remained both friendly and professional. I felt safe at the hotel and the surrounding area. I truly felt welcomed and can't wait to share this experience with family and friends. I can't wait to be back. To all the staff at The Royal Shaza Suites, a massive thank you for making my stay one to fondly remember. Agnes
Stayed 4 nights in Nov 2024

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs were so friendly and accommodative.the rooms are so spacious and very clean,with a very nice sea view.the food was so delicious and cooked to perfection.the bar and the restaurant staffs were very helpful and very kind..i enjoyed every moment and i am so greatful for the good services..thankyou Royal Shaza
Stayed 1 night in Oct 2024

2/10 Terrible

Duane

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We booked a 3 bedroom executive suite that on Expedia said "sleeps six" and we had 3 adult male travelers. Even though there are 3 separate rooms with three separate queen beds, we were charged an additional 250 USD for having an extra person. The room was advertised as 113 USD per night. With the extra person charge, the real rate was 191 USD per night. This should be the largest, boldest number on the Expedia listing. It makes no sense to have a 3 bedroom suite charge extra for 3 people. The manager tried to give us a paper brochure in the lobby to show us the per person rate that we did not see online or until day 2 of the stay, when I saw the extra 250 USD charge sneakily added to my credit card. We shot videos, raved about the hotel on instagram and youtube, but will now be actively not supporting this hotel unless a manager or owner contacts me directly, refunds the money and/or compensates us with another stay. (The hotel was great but the false advertising was predatory!)
Stayed 3 nights in Sep 2024

10/10 Excellent

Leah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Petra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super super super super nice hotel

Super nice stay in Royal Shaza suites, away from crowded places. It's a hidden gem. Super clean spacious rooms, nice gym, two pools (bigger and one smaller) and also a big lawn. Super friendly and helpful staff. Breakfast was really good, many options to choose. Even it's a bit further it's easy to go around. They had also one of the best massage, I suggest to try it. I would give a ⭐⭐⭐⭐⭐
Stayed 3 nights in Mar 2025

10/10 Excellent

Béatrice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Établissement excessivement propre. Serviettes de bains et draps changés chaque jour. Personnel accueillant, poli, gentil, serviable. Chambre très spacieuse. Grande douche. Piscine très propre également. En revanche les matelas des transat auraient besoin d’être changés. Excellent séjour. Je recommande cet hôtel les yeux fermés
Stayed 14 nights in Mar 2025

8/10 Good

Anastasia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Die Unterkunft an sich ist gut. Das Personal sehr bemüht. Das Essen ist jedoch nicht gut.
Stayed 6 nights in Feb 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Annan kokonaisuudessa arvosanaksi 8/10

Hotelli oli siisti ja puhdas. Todella kaunis paikka. Aamuapala buffetti oli kattava ja monipuolinen. Halal ruokia oli saatavilla.Työntekijät olivat kohteliaita ja avuliaita. Kaikki oli täydellistä, paitsi pari seikkaa missä olisi parantamisen varaa. Ravintolan ruoka paitsi aamupala ei ollut hyvää sekä ruuan valmistsmisessa menee todella kauan, vaikka ravintolassa ei olisikaan muita asiakkaita.
Stayed 7 nights in Jan 2025